Dexters Isleworth reviews in Hounslow

★★★★★ 5/5

Google

Excellent Service from Dexter's. kelvin - I wanted to take a moment to express my heartfelt appreciation for the outstanding support and guidance you provided throughout our letting process. Your dedication, availability, and expertise have been invaluable, and I cannot thank you enough for going above and beyond to ensure a smooth and successful experience. From the very first interaction, you demonstrated a genuine commitment to helping us find the perfect letting solution. Your willingness to patiently answer all our questions and guide us through each step of the process made us feel confident and at ease, even in the face of complexities. Your work ethic is truly commendable and reflects the very essence of Dexters' customer-first culture. It's evident that you genuinely care about your clients and are willing to do whatever it takes to meet their needs. Your professionalism and friendliness have made this journey a delight, and I'm sure your approach will continue to leave a lasting positive impression on others. As we conclude this successful letting process, I want to extend my best wishes for your future endeavors. Your dedication, skills, and passion for your work make me very positive about your continued success and growth in the near future. Your commitment to excellence sets a high standard, and I have no doubt that you will achieve great milestones in your career. Once again, thank you for your unwavering support and the exceptional service you've provided. It has been a pleasure working with you, and I look forward to the opportunity to work together again in the future. Wishing you the very best of luck and success!

Mukesh · 11 November 2023

★★★★★ 5/5

Google

Excellent service from Dexters! We started the process with Danny and he was absolutely amazing - always prompt to reply and works to make things as smooth as possible. Janine then came in to guide us through to completion and I cannot express how grateful we are for the way she has supported us. She went above and beyond to ensure the process moved quickly and made the experience of buying my first property such a happy one! Her work ethic is truly commendable - extremely professional, outstanding communication skills, and makes sure to handle any situation in a way of care towards her clients. Thank you very much for everything! Overall, it has been a very pleasant experience working with Dexters.

Priyanka · 11 November 2023

★★★★★ 5/5

Trustpilot

Working with dexters makes my working…

Working with dexters makes my working environment really smooth and easy, they are always organised and on top of things, any issues or problems they always have a solution, also claire from management is always approachable and if there is anything we need or any support or guidance we need she will go over and beyond to help us, working closely along side management team colleagues like graziana, angelo and noura has really made my experience working with dexters great and enjoyable at times as they are always knowledgeable with every barrier we face with move ins, the whole team are great to work with.

Clean · 8 November 2023

★★★★★ 5/5

Trustpilot

Claire Gallagher- Doherty at Dexter's…

Claire Gallagher- Doherty at Dexter's is a property manager second to none. As well as providing an excellent service to me as a landlord, looking after my properties superbly, finding excellent tenants and responding swiftly and efficiently to any of my queries, she also goes the extra mile to look after my tenants too. In recent times, with the economic crisis affecting us all, she works tirelessly to ensure that both my tenants and I have the best service. I cannot recommend her highly enough.

Mike · 7 November 2023

★★★★★ 5/5

Trustpilot

We needed to replace the tenants in our…

We needed to replace the tenants in our flat. Rhys Davies was fantastic in getting a good replacement in a difficult market. Friendly , cheerful and efficient he worked extremely hard on our behalf. We are so grateful. Sylvia Peile

Sylviapeilebtinternet.com · 30 March 2023

★★★★★ 1/5

Trustpilot

I made the mistake of trusting Dexters…

I made the mistake of trusting Dexters again after an initial incident where pure profit over people made me wish I never encountered them, but I loved the look of a place being advertised and couldn't help but at least attempt to see if it was right for me. In the end not only was it a "bait and switch" the property being advertised was already off the market but I 1- got inedadted with irrelevant properties in my inbox 2- was stood up at a viewing that was scheduled and 3 had all of my communication preferences ignored. I won't fall again for the trickery and horrificly unprofessional conduct of Dexters again.

Tom · 4 November 2023

★★★★★ 5/5

Google

Kai was been really helpful throughout the property searching, he listened what we wanted and found some amazing properties which match our preferences.

Yunhao · 14 May 2024

★★★★★ 5/5

Trustpilot

Very professional, great service

My recent experience with Dexters has been great thanks to Samantha Phillips who helped us with the tenant swap. Very professional, helpful and great communication. Thank you Samantha for your fantastic service!

Sylwia · 3 November 2023

★★★★★ 5/5

Trustpilot

Thanks to Donalina

I would like to give thanks to Donalina for her well organized and timely service when viewing, and showing continued kindness and support throughout the arduous maintenance issues. Thank you Dona.Kind regards, Jaesun

Jae · 10 October 2023

★★★★★ 5/5

Trustpilot

I have to say Nadia was super amazing

I have to say Nadia was super amazing, she helped us a lot, it felt like she truly cared and tried her absolute best! We couldn’t have done this without her! And are super grateful

Gili · 17 August 2023

★★★★★ 1/5

Trustpilot

Completely ghosted by the agent…

Completely ghosted by an agent after we had already started looking at properties together. Tried to follow up via phone and email multiple times, no reply. A simple email saying „this property isn’t available anymore“ or whatever the reason might be is simply the professional thing to do, and it’s not hard. Will not be contacting them again for my next home search!

Ophelia · 27 September 2024

★★★★★ 5/5

Trustpilot

Nina Gallagher at Dexters did the sales…

Nina Gallagher at Dexters did the sales progressing on my sale and purchase and was excellent. I really felt she worked on my behalf. Nina was on the ball always courteous and polite and extremely efficient. She knows her stuff. Thank you Nina. I would recommend her highly.

Barbara · 12 May 2022

★★★★★ 5/5

Trustpilot

Thank you so much Sagar Patel for the help!!

I called yesterday to get help because I didn’t had hot water and Sagar Patel assisted me step by step throughout the whole process. He was the best!! Thank you so much Sagar

Marta · 4 October 2023

★★★★★ 5/5

Trustpilot

A 5 star service!

Dexters have looked after the management of our property for quite some years now, and I would like to take this opportunity to mention that in the past 12 months the attention to our needs and the management of our property has become a 5 star service. Our appointed property manager, George Bromage, is polite, helpful and efficient and ensures that all our needs and requests are taken care of in the best way possible way. I feel sure that our tenants are equally pleased with any dealings with him. His service is 5 Star!

Marilyn · 28 October 2023

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi (senior property…

Jadasa Andjadiumi (senior property manager at Dexters)- is absolutely amazing! She handled our apartment inspection in a professional and attentive manner and helped me address several issues that needed to be resolved for a while. She also responds to my emails the same day and makes all needed appointments quickly. On top of all that, she is super friendly and an absolute pleasure to speak to!!! I feel so grateful that I am able to contact Jadasa with any question or issue I may have.

Christina · 27 October 2023

★★★★★ 5/5

Trustpilot

Great contract management

Dexters got me excellent tenants in no time, there was only one week between the previous tenants leaving and the current tenants arriving! But I particularly appreciate the management of the tenancy agreement that they provide: Thank you, Myra, for your excellent inspections and for providing me with the right contacts whenever a problem arises. It matters to have confidence in an agent who is always responsive to the needs of the landlord and the tenant. I would recommend Dexters for both finding suitable tenants and for efficiently managing the ensuing agreement.

Customer · 25 October 2023

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I would like to commend Bryan Crail (Bloomsbury Office) on his communication, problem solving and attention to detail in property management. Recently, following a planned visit to the property, we have identified a number of issues that had to be repaired. Bryan clearly and promptly communicated with the landlord as well as myself. He was able to professionally negotiate and quickly find the solutions to these problems, while keeping the interests of both the tenant and landlord in mind. Great work!

Margo · 23 October 2023

★★★★★ 4/5

Trustpilot

In a word it is the personal attention…

In a word it is the personal attention that my wife and I get from Natasha Bedenik. Our properties are managed from two different offices and tasks delegated to different people, accounts, letting, maintenance. With people standing in during absences at times, we get messages from about 9 different people and at times there are inconsistencies. For us the answer is to ask Natasha . Starting mid-August this year there was confusion amongst staff and estate management companies sending notices and invoices inconsistently to Dexters or directly to us such that some invoices were overlooked. Natasha sorted it out and now it seems to be running smoothly

John · 22 October 2023

★★★★★ 1/5

Trustpilot

Dexters (kentish Town)​ Avoid at all costs.

I wasted five months of my time trying to sell my property with them. Day one branch manager values my property with all the usual speil estate agents use to get you signed up. He valued my property between £400k and £475k which was to large a range!! I think this is done to offer properties too investors at the lower end of the range they know will be interested before it goes live on right move to the general public. I think these property investors are in cahoots with Dexters from the start? After signing you up the pressure starts to get you signed up with a solicitor they recommend on a no sale no fee deal, I'm selling a property with no chain so all the hard work is done by the buyers solicitor, there recommended solicitor quoted me a fee of £2.4k, this is when the dodgy alarm bells started ringing, I later appointed my own solicitor for less than £1k. The day before my property goes live on rightmove he recommends a starting price of £450k, that's £25k price drop from his maximum valuation two weeks earlier? After my property went I live I got lots of interest and viewings from rightmove, then I noticed something strange, after any potential buyers had viewed my property Dexters took them straight into my next door neighbours property? What Dexters failed to tell me was they where also marketing my neighbours almost identical property at a starting price £5k lower than mine. It sounds unbelievable but true! After a few weeks Dexters call me with an offer from a first time buyer who they say has a deposit ready to apply for a mortgage, after excepting their second offer I get pested by Dexters to appoint my solicitor before the buyer has there mortgage in place to buy? What a big mistake I made, always get proof of funds to buy before appointing a solicitor. After appointing my solicitor the buyer's details are sent over, It turns out the buyer is a buy to let property investor. Dexters later denied telling me he was a first time buyer and the staff member who told me this had moved to another branch. (BS) The same staff member answered my phone call two days before the sale fell through? The investor buyer then had his first mortgage valuation declined, After the buyers second mortgage valuation he claimed the lenders mortgage offer wasn't high enough too complete the sale and asked me to lower the price buy £30k???After several phone calls with a different Dexters staff member I agreed a price cut of £15k with the buyer stating he could find short fall amount with the help of friends and family to complete the sale. (ALL B.S.)Sale back on track (I thought) until the branch manager returned from holiday the next day and got involved again stating it was his sale and the other staff member was only covering? He told me the buyer was having a third mortgage application for the original selling price with the £15k price cut I agreed being allocated for property repairs? It sounded dodgy but had nothing to do with me (I thought). The next day the buyers solicitor emailed my solicitor to say that I'd agreed to register the sale at the original selling price but receiving £15k less and asking me to confirm this dodgy deal. This would of also meant me paying capital gains tax on £15k more than I was receiving for the sale. They thought I was born yesterday with the word mug tattooed on my forehead. A few days after his third mortgage valuation the buy to let investor pulled out. Dexters recommended remarketing my property which they'd already had removed from right move, I've no idea why they done that when contracts hadn't been signed? I thought proper agent practice was to mark adverts STC? From start to finish the whole deal stunk, this review is one hundred percent true, I have no reason to lie, recorded telephone records and emails would back me up on all of this but I doubt very much if Dexters keep them? Dexters say before you sign you can pull out of the agreement at anytime which is true, but don't forget to read the small print, you actually have a too give them 28 days notice before you're free to find a trustworthy estate agent. Take my advice and save yourself some time and money and stay clear of Dexters.

Paul​ · 22 October 2023

★★★★★ 4/5

Trustpilot

Helpful and committed to the finish

A very lengthy and protracted sale but we got there in the end and Dexters kept things moving and were very responsive. Nina Gallagher was particularly helpful, always on the end of the phone or email to address issues head on.

Celia · 4 February 2023

★★★★★ 5/5

Trustpilot

Amazing Property Manager

Kaitlyn Watson is an amazing Property Manager. She has amazing communication and always goes above and beyond to help me with any issues that occur.Definitely a director in the making.Ed

Edward · 7 December 2023

★★★★★ 5/5

Trustpilot

Brilliant service. Will highly recommend Dexters

We have always received top class service from Dexters and highly recommend them for estate / property requirements. Special thanks to Victoria Nugent who has been an absolute pleasure to deal with.

Noel · 21 October 2023

★★★★★ 4/5

Trustpilot

Special thanks to Jamie who tried…

Special thanks to Jamie who tried really hard to get me a flat, always checking up on potential properties and viewings. He was always friendly and polite even when things weren't going our way. Very professional!

Chris_white._ · 7 July 2023

★★★★★ 5/5

Google

Such a good experience with Dexters,specially with Tia. She is very kind good and quickly responsive person. We have experienced very poor and bad service of others estates agents but they are best. They know their job and we have experienced amazing service from Tia and team. Good luck to everyone

Shine · 11 November 2021