Dexters Isleworth reviews in Hounslow

★★★★★ 5/5

Trustpilot

Excellent service

Thank you Alistair Maclean for your excellent and professional service. Alistair is a great professional to work with. He is hard working, helpful and very dedicated to his work.I highly recommend Dexters as they have commitment to deal with their matters efficiently.

AP · 13 March 2023

★★★★★ 5/5

Google

We have recently used Dexters to both buy and sell a property. Zain, Emily and team were fantastic throughout and the level of service they provided was second to none. Thoroughly professional, friendly, efficient and always available they made the experience as stress free as possible. I would have no hesitation recommending them. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

K · 11 November 2020

★★★★★ 5/5

Google

We have bought our apartment with them and I couldn't be happier that we chose them to accompany us in this process. Danny Freedman showed us the apartment and helped us in the first steps and then came the incredible Janine, I had never come across a professional like her, she has been the one who has made our dream come true since the sale was delayed for a number of reasons and she was behind everything so that the deadline is fulfilled. Janine, I've already told you by email but I'll tell you again here, a thousand million thanks for your patience, for your words of encouragement when I've come down. If one day I have to buy another house I know it will be with them again

Cristina · 9 December 2023

★★★★★ 5/5

Trustpilot

Donalina Gargrupe from Dexters Estate…

Donalina Gargrupe from Dexters Estate Agents has been very helpful to us whenever we needed help. She established the communication quite well with the landlord and helped us with our issues about the property.

Miray · 21 October 2023

★★★★★ 5/5

Trustpilot

Great customer service

Been with Dexters since October 2023. We were shown our current property and also have had the property managed by Dominic Glover who has been superb during our entire time renting.Whenever we have had a issue or a question they have been prompt to reply and ensure its resolved. They leave us alone when things are going right and are helpful when needed.Would highly reccomend to everyone.

Ben · 19 August 2024

★★★★★ 1/5

Trustpilot

I’ve had a horrible experience living…

Handover date was 8th November and it’s getting one month. I’ve had a horrible experience living at 55 Queens Gardens, Flat 3, for the past one and a half years. Whenever we faced issues and emailed Dexters, it took them at least a week to respond, and they only addressed what they wanted. On one occasion, despite clearly stating not to come for a check, they entered our house without permission, triggering the alarm, leading to police involvement. Now, they are withholding my deposit without valid reasons, claiming water marks in the laundry machine and dishwasher, as well as wall issues from painting( We have an email from them granting permission under the landlord, but they didn’t check and said we don’t have a permit, unprofessional)- Nothing broken and bad. We have check-in and check-out pictures that show no differences, and we’ve been waiting for a response to our emails for a week now and from the handover date it’s getting one month. This has pushed us to consult with a lawyer to understand our rights. Dealing with Dexters, a large company, and specifically with Paul, the current manager, has been frustrating, especially with the constant turnover of staff over the past one and a half years (14 people in total), making communication confusing.Totally unfair! I wonder if they expect the perfect condition, considering we lived there for one and a half years. I swear it’s almost in perfect condition; you can’t see any difference in references. Additionally, we’ve heard that the reason we need to terminate the contract is because of the landlord, and Dexters finalized the deal.

Hyo · 4 December 2023

★★★★★ 5/5

Trustpilot

Daragh was lovely to speak to and super…

Daragh was lovely to speak to and super helpful - managed to sort the issue in our building within 1 day.

Eva · 11 July 2024

★★★★★ 5/5

Trustpilot

Daragh assisted me recently

Daragh assisted me recently with a matter and inquery. Daragh was not only most helpful but very responsive which led to a swift and satisfactory resolution.

Henrik · 8 April 2024

★★★★★ 5/5

Trustpilot

I worked with Alistair Maclean on a…

I worked with Alistair Maclean on a transaction recently and would like to commend him for his patience and professionalism in assisting to progress the matter to exchange and completion. Thank you Alistair!

Diarmuid · 6 November 2023

★★★★★ 5/5

Trustpilot

Daniel Paz was outstanding during my…

Daniel Paz was outstanding during my process of purchasing my first home. He was very communicative and helpful and even went the extra mile to make sure it was all sealed and completed by a certain time frame. Everything went forward smoothly and I am extremely happy with the service provided.

Consumer · 14 February 2022

★★★★★ 5/5

Trustpilot

Shayan Waziri. Dexter. 121 Notting Hill Gate

Dear Shayan,I hope this letter finds you well.I am writing to express my sincere gratitude for your exceptional assistance in extending my rental contract. Your professionalism, dedication, and prompt action made the entire process smooth and stress-free.I appreciate your efforts in negotiating the terms and ensuring a seamless transition into the extended lease period.Your attention to detail and willingness to go the extra mile did not go unnoticed.It is clear that you are not only knowledgeable in your field but also genuinely committed to providing excellent service to your clients.I am grateful for your patience in addressing my concerns and for making the necessary arrangements swiftly. Your expertise and guidance have been invaluable, and I feel fortunate to have had you as my rental agent.Thank you once again for your outstanding support. I look forward to continuing our positive relationship throughout the remainder of my lease.Please do not hesitate to reach out if there is anything else I can assist with.Wishing you continued success in your role. Here's extending my warm coming season greetings to you and your family on the auspicious occasion of the New Year 2024.Happy Holidays from everyone at Dexters. Merry Christmas and a Happy New Year!Many thanks! Sincerely,Jon

AG · 27 November 2023

★★★★★ 5/5

Trustpilot

Reliable and professional service

Over the past 4+ years renting with Dexters, we've experienced exceptional ongoing support, especially regarding maintenance. Whenever issues arose, the team exhibited remarkable responsiveness, promptly addressing and resolving any concerns. Their consistent support made living here hassle-free. We truly appreciate their commitment to ensuring a comfortable living environment and would highly recommend their services. We would like to express our gratitude to our current property manager, Panagiotis (Panos) Karagiannidis, for his professionalism and support during the latest half-yearly inspection visit and subsequent follow-up process.

Christiana · 22 November 2023

★★★★★ 5/5

Trustpilot

Petros is very polite and kind person

Petros is very polite and kind person. He not only dealt with my concerns attentively but did so with a level of care that impressed me. Thank you for fixing the heaters.

Ryuta · 21 November 2023

★★★★★ 4/5

Trustpilot

Experience with dexters over the past 1.5 years

We have had a mix experience with dexters over the past 1.5 years. In the beginning of the contract, their support was very slow and it was difficult to get basic things done. For the past 9 months, our point of contact at dexters Bryan Norton Crail from property management has been a game changer for us, he is in constant touch with us about specific issues happening in the flat and trying to get things done as quick and efficient as possible. We appreciate the help and support that we are getting from Bryan and from Dexters now.

Alvaro · 21 November 2023

★★★★★ 5/5

Trustpilot

Chloe was amazing!

Chloe was amazing!! Chloe understood what was happening quickly and sorted out the arrangement to have them fixed!!

Oliver · 23 August 2024

★★★★★ 1/5

Trustpilot

Very unprofessional and rude attitude.

Very unprofessional and rude attitude from agents. Had 2 viewing with them. The first place we saw was taken already, as the landlord took an offer from another agency. In the second place we viewed, we didn’t want to view but they pushed us to view with emails and calls, they rushed us to pay holding deposit. Next day they kept sending emails and calling to do reference, after filling everything up I received letter saying that we have to start doing the legal work, pretending that I haven’t started anything and said that it’s been 48hr (it was not close to that it was 38hr gap) since offer took place (7pm) on 14th and the email they sent was 9am on 16th. There in the email they threatened that the flat will go back on market because of that. When I went back to agency to pull the offer due to how unprofessional they treated us with the written emails, and threats that they will not give the place to us, they shouted at us to leave because I told her her mannerism was unprofessional, she told us we were being rude because of that, not letting us speak and she kicked us out of the agency with no chances of getting the deposit back. Wouldn’t suggest anyone using this agency, terrible experience, and stolen deposit.

Janis · 17 November 2023

★★★★★ 5/5

Trustpilot

Excellent service with helping me…Kieran Chaplin is a hero!

Excellent service and impeccable attention to detail and service where I was truly treated like an individual.Highly ethical and a general pleasure to deal with. Special thanks to Kieran Chaplin.

Sophia · 31 December 2023

★★★★★ 5/5

Trustpilot

Petros has been very responsive and…

Petros has been very responsive and helpful during this time of me settling down into my new accomodation. I am grateful for his help.

Aayam · 2 May 2024

★★★★★ 3/5

Trustpilot

I am a client of 2 Dexters branches

I am a client of 2 Dexters branches. One works very well because there is an individual who can take responsibility and get things done. 5 stars. At the other branch, I have no single contact and when I call the letting branch they say maintenance is not their responsibility (despite being the managers) and I am referred to the property management people (not sure where they are located ) but then still no single person takes responsibility. It can be a very trying experience finding someone who will actually do anything to help

Andrew · 12 November 2023

★★★★★ 5/5

Trustpilot

Dexters Property Management

Dexters have been fully managing our property since August have done a great job. We, unfortunately, had a major leak that damaged the property all the way from the top floor to the lower ground floor, and this was just five days before the new corporate client was supposed to move in. The team too swift action to get the house ready for the tenant to live in while the longer term damage could be repaired. They even worked with our insurance company to process the claim. It has been a very stress free (despite the extent of the damage) and hands off experience for us. We are very pleased we handed over the management of our property to Dexters.

Deeti · 12 November 2023

★★★★★ 1/5

Google

I signed a 3 month contract and they failed to find me a buyer even though we reduced it by £75,000. They got me couple of offers well below the reduced prize and I felt they were pushing me to accept. After 3 months I went to another agent who got me my asking price but because the the buyer was also registered with Dexters and they had also showed him the property, Dexters wanted me to pay their fee too. When I spoke with dexters and explained that my new agent is getting my asking price which they couldn’t, I was told that that matter I would still need to pay their fee. If I sell the property to that buyer in the next 6 months then I will be penalised and he told me they can even bill me after the 6 months if it’s the same buyer or anyone else they showed the property to. I felt it was so unfair that this wasn’t explained before I signed for them. When I signed the contract I was told I could go to another agent after 3 months if they don’t find me a buyer. It’s been so stressful that I have decided not to sell my property. Will never use these people again, you get a lot better service from the so called smaller agents and they don’t hold you to ransom after you leave them.

Harminder · 11 November 2023

★★★★★ 1/5

Google

Experience with Dexters has been very poor from the beginning to the end. If felt like Dexters had 7 hands to deal with same issue, and none of then were connected. To fix a simple issue it would easily take weeks/months e mail correspondences, and several people from Dexters’ side changing in between those e mails were only complicating things more. But the biggest disappointment and surprise was their poor level of ethics. After almost 2 years, they had notified us to vacate the apartment as “landlord wanted to use it for their own needs”, little after we were notified the apartment went on market at higher price. We did suspect there might a game behind the scene and hence meanwhile asked for landlord’s e mail, despite our numerous requests to get landlord’s e mails (in order to check the clocks with them), they always deviated to share their e mail, bringing landlord’s reluctance to do so (it is hard to believe that landlord would be reluctant to share his e mail, given the rent was stable paid, and at his visits to the apartment he left happy with its conditions!). Nonetheless, Dexters did hide the landlord basically completely limiting and them from any negotiations on price change. Funnily enough when we would be willing to pay the increased amount, when we saw it online, but it was too late as we had already committed to another house. So a very hungry desire to make more money on a new tenant at the cost of their ethics. We will try to never cross again with Dexters and do not recommend it to anyone.

Anar · 11 November 2023

★★★★★ 5/5

Google

Expect kindness, warmth and understanding/accommodation/matching to your needs and vast knowledge when meeting Danny. One of the most personable agents who understood my needs and made sure I only viewed the ones I really were interested in without the property fatigue. Such a pleasant person generally to be around and always willing to help in anyway possible. I know I can rely on him to provide advice and guidance not about the property but also the local area. Fully recommended.

Olivia · 11 November 2023

★★★★★ 5/5

Google

I am using Dexters Isleworth for the first time to sell one of my properties. We are still in the initial stages but thus far I have found them to be outstanding. My file is being dealt by Lucy Fielder who is highly professional, efficient, friendly and courteous, as everybody else at the Isleworth branch. If I must find a negative, it would be their commission which is higher than that of any other agency in the area. However, the higher cost is compensated by their database of prospective buyers that the other two agencies I instructed on a multi-agency basis in connection with this sale do not possess. This was reflected in the number of viewings carried out by Dexters exceeding by far that of the other two agencies and so, in the end, it is worth paying extra for a better service. Further, of fundamental importance for me, is that they do things in a clear, organized and structured manner and they act with integrity. Unlike with other agencies, there is no opacity or "shadiness" about them.

Sreemal · 11 November 2023