Dexters Isleworth reviews in Hounslow

★★★★★ 1/5

Trustpilot

In my 13 years of renting, having worked as an estate agent and now being a landlord with several properties myself, Dexters are by far the worst estate agency I've ever dealt with

In my 13 years of renting, having worked as an estate agent and now being a landlord with several properties myself, Dexters are by far the worst estate agency I've ever dealt with. Its been issue after issue but the worst part of it is that they screen your calls and never ring you back. I've lost count how many times they've cited "Covid" as their excuse for bad customer service. Its been over a year now since the pandemic started and its laughable they continue to use that excuse. To provide some context the rent is £2500 a month for a 2/3 bed so this is not a cheap run-down flat. Here is everything that has gone wrong:- We agreed to take the property on completely unfurnished yet the day we move it, the entire flat is full of furniture and even the previous tenant's belongings. We had to reschedule our deliveries and take more time off work to wait for them to remove the furniture. In taking all this furniture out they have scraped the walls but refuse to re-paint. - They left exposed wires hanging from the wall and broken plug sockets- Massive damp stain on the wall which has taken them 4 months to paint. -Broken door. Was told they were waiting for the exact replacement door only to come and fit an odd door after 4 months.- I've got a blocked toilet. Was told they would send someone round the same day. it's now 5 days later and every time I call up I get told someone will call me back, this never happens. - Blocked drains which meant the garden kept flooding. This took nearly 3 months of complaining for them to sort.-Broken washing machine. It took them 5 weeks to come out to sort. Try not having a washing machine for 5 weeks. - Blocked bath for nearly 3 months so we had to share the same bathroom when your paying for the use of two. It wasn't until I said we need to review the rent that they decided to sort things out. This is a classic case of being very proactive when you are in the buying stage but as soon as we are tenants, they are non-existent. I would strongly advise anyone looking to rent to stay well clear of Dexters, as they are unable to deal with their current workload.

Nathan · 7 April 2021

★★★★★ 5/5

Trustpilot

Dexters Isleworth Fantastic, the best.

Put our house on the market in May 2020 with Dexters Isleworth. We accepted an offer within 2 weeks but the buyer completely mucked us around,wanting to move our neighbours in to hotel accomodation to search for asbestos that didn't exist, thus trying to get £30 000 off the sale price in one huge scam. After the bitter disappointment of being utterly held to random by a dishonest buyer, Dexters didn't stop in their pursuit in finding buyers to view the property. Eventually 6 months later, Dexters found a lovely couple who made a good offer on the property. My wife and I cannot thank Emily, Paige, Zain and all the team at Dexters Isleworth for their dedication, patience and hard work in selling our property.Most people could of easily given up on selling the property, my wife and I had. They really are fantastic and I wouldn't hesitate in recommending them to anyone selling a property. Thank you so much.

Jamie · 3 April 2021

★★★★★ 5/5

Google

Rachel and Jimmy were really nice and kind with us. Rachel followed us through the search and showing us the properties was always positive and gentle. Also once we got a house, they were really present and helping us through all the paperworks in a fast and tidy way. Thanks, guys!

Silvia · 15 March 2024

★★★★★ 1/5

Trustpilot

Been renting with Dexters for the first…

Been renting with Dexters for the first and last time. If i see their logo when buying property i just walk away.AVOID THEIR PROPERTIES located on Chesson RoadAll journey since very start been unprofessional. Sales agent Jose promised us that property will be refreshed (repaint scratched walls, leak marks on ceiling) before our move in. As we moved in we been shocked of condition. Leaking taps, water leaks still present, property haven't been cleaned up at all. At this point i think its worth to mention that Jose email us that property is ready for us to move in day before.Now here start our 1.5 year long journey of constant email exchange with incompetent property management. That on the end exhausted us to the point that we decided to leave property DURING LOCKDOWN. Big thanks to Kim Mellor - property manager - that encouraged us to do so. That lady should not represent company as she cannot even keep her voice down in conversation. Her manners taking place from where shes from i suppose, as i did not get used to snorts in middle of my sentence or anyone shouting over while i trying to finish my sentence. At the moment she is holding our deposit for over 3 weeks, without any given reason besides her mental instability. Saying that 10 days given by government to tenant deposit is just guidance.- Shower on property did not work for 6months of tenancy, i been in contact with them every week.- Property was swarming with pests mice / moths that been reported. But not much has been done. - For another 1 month i could not use shower (same that did not had water for 6months before) since waste pipes under shower tray disconnected and we start flooding neighbours-On our report of black mould on walls we had reply to wash it off with water, even though all moist been going through not watertight balcony

Maciej · 21 March 2021

★★★★★ 5/5

Trustpilot

Excellent sales progression

Have recently been involved in a transaction with Dexters where Alistair Maclean was instrumental in ironing out the issues required to move the transaction forward to exchange. His input and diligence was extremely beneficial to the transaction, so i'd have no hesitation in recommending Alistair and would welcome his involvement in future.

Christopher · 15 February 2024

★★★★★ 5/5

Trustpilot

Thanks Natasha & Dexters!

We've had a fantastic time staying at a property managed by Natasha over the last three years. Natasha and her team are always available, and any issues with the property are always promptly resolved. We can only recommend Natasha, as we know how much difference an attentive and competent property agent like Natasha makes! Alen & Margherita

AM · 24 October 2023

★★★★★ 5/5

Trustpilot

Joe Read was quick in response and…

Joe Read was quick in response and clear in the market response to evolving higher rental demands due to higher interest base rates. He was knowledgeable and very pleasant to talk to and gave me the assurance that I have put tenant finding in competent hands when my wish for professional corporate employees were adhered to. Thank you, Joe.Susie Heupel

Susie · 9 August 2023

★★★★★ 1/5

Trustpilot

Avoid this agency under all costs!

Avoid this agency under all costs!We rented 42 Connell Crescent for over a year and living there was terrible. The property has humidity issues and mould grows on all the walls. We had two dehumidifiers, opened windows all day long and had heating was on all the time but we still had mould on the walls and could barely breathe due to high humidity. We addressed this problem to the agency and they said that the property had an assessment done about this issue, as previous tenants had the same problem, and the assessment says that the property has no problems whatsoever. The agency refused to do anything regarding this issue and said it is only a matter of condensation, but it was not.At the end of the tenancy agreement, the agency asked us to clean the mould otherwise money will be deducted from the deposit. We cleaned all the mould except for one spot (which we did not see) behind a wardrobe. The check-out report came after almost 2 weeks of moving out and did not indicate any problems with mould. However, the landlady is aware of the mould issue and so she went herself to the property and checked everywhere for mould including behind the wardrobes. She found the spot and so the agency deducted £150 for it and for two small drilled holes in the wall (these holes were there when we moved in but we did not have a proof of that and check-in report did not mention anything about them).The agency initially wanted to deduct £450 of our deposit in which £200 was for issues that already existed in the property and thank god we had a proof that those issues were there from day one (the check-in report conveniently did not mention those issues but the check-out report did!). At the end I paid £150, not £450.This property also suffers from terrible insulation and we have reported this problem as well and nothing was done about it. Watch the video in my Google review as a summary for we had to go through.There were other problems which I will not mention, otherwise the review will be too long. Long story short, the agency will do anything to be on the landlord's side and to deduct money from your deposit. If you really have to rent from them then make sure you check everything in the check-in report, literally EVERYTHING even little scratches on and holes because you WILL be charged for them if you do not have a proof that they exist from day one. If you do not have to rent from them, then run away and never deal with them!

Ibrahim · 17 February 2021

★★★★★ 5/5

Trustpilot

Elizabeth Booker is our property…

Elizabeth Booker is our property manager and she is just great. She is attentive, conscientious and thorough, hugely helpful and approachable. Great job!

Niall · 17 March 2026

★★★★★ 1/5

Trustpilot

dexters made my parents homeless…

You guy’s at dexters did my parents over. Made them homeless in the middle of a pandemic. You kept the house they wanted on the market even though you accepted their offer. They are elderly and shouldn’t have to be in this situation right now. They could’ve pulled out of the sale of their house but they didn’t because they are decent humans with ethics. They wouldn’t do to their buyers what you did to them. Your a bunch of slime balls trying to make that little extra bit of commission at their expense. They paid for solicitors and missed the stamp duty. It could’ve been a smooth transition over Christmas but now in the freezing cold out of pocket and they have to put their stuff in storage, which isn’t cheap. YOU LOT ARE DISGRACEFUL CONDUCTING BUSINESS WITH NO MORALS. UNETHICAL ESTATE AGENTS STAY CLEAR OF DEXTERS PEOPLE!!!

Arya · 8 February 2021

★★★★★ 5/5

Google

Mr Kiaran is a very professional person and my journey of finding a new home with him was very smooth and hassle free. He possess in-depth knowledge about the area like connectivity, schools, etc and his friendly approach complements his personality. Thank you Kairan and Dexters in helping me finding my new home.

Sahil · 15 January 2024

★★★★★ 5/5

Google

The team at Dexters Isleworth are very polite and professional. Very efficient and keep us well informed. Emily has been excellent throughout the process, she has been very understanding of our needs and has gone above and beyond to help us with a smooth sale, she is a great asset to the team. The team as a whole are very helpful and show great professionalism.PositiveResponsiveness, Quality, Professionalism, Value

A · 11 November 2022

★★★★★ 5/5

Google

The team were very polite and professional! They also cared about the sale and us as a family ! They kept us full informed and advised us on things we didn’t understand about the process. Sophie was very helpful and professional and a great asset to the team. The whole team were really professional and very helpful. Most importantly they care about the people they are helping to find their dream home or sale .

Harjinder · 9 December 2021

★★★★★ 5/5

Trustpilot

Really great experience

Really great experience. When we asked for approval to upgrade some kitchen appliances, our account manager Neil went out of his way to talk to the landlord, not only obtaining approval but also a split cost agreement and managing to find the same appliances at a cheaper discounted price. Thanks!

Frederik · 5 March 2024

★★★★★ 5/5

Trustpilot

Great service - Kiera Foster and her team have been…

Kiera Foster and her team have been really helpful in resolving maintenance issues for me, obtaining different quotes to ensure I get the best price. Kiera has been great at providing me the info I need for my new Landlord licence and explaining the changes. Thank you Kiera and team! Best wishes, Jennie Rimmer

Jennie · 8 December 2023

★★★★★ 5/5

Google

I had an excellent experience working with Munir, as my letting manager. From the beginning, he demonstrated professionalism, efficiency, and a genuine concern for my needs as a tenant. I highly recommend Dexter, for their exceptional service and dedication as a letting agency.

C · 13 July 2024

★★★★★ 5/5

Google

Simon has been extremely helpful during the crazy period we are in. Every time I have called or emailed he has been very professional and responded straight away. He has helped me regardless of the problem I have, no problem is to big or to small. Your are a asset to Dexter's thanks so much for your ongoing help during renting my new property. I would recommend them to all my close friends and family. Thanks again for all your assistance.PositiveResponsiveness, Quality, Professionalism, Value

Es · 11 November 2020

★★★★★ 5/5

Google

We have recently bought a property through Dexters, Isleworth. We are very happy to share that the process very smooth end to end. It was all because the professional and friendly staff. The purchase was dealt by Zain and Paige. Both were very professional and helped us throughout until completion. Appreciate their impartial and valuable advices. They were very patient in answering all our queries and kept us updated with progress at every stage. Overall we had very nice experience. I would highly recommend Dexters, Isleworth Estate agents to everyone including my friends and family. Once again, special thanks Zain and Paige.PositiveResponsiveness, Quality, Professionalism, Value

Ramesh · 11 November 2020

★★★★★ 5/5

Trustpilot

We dealt with Zen from the Battersea…

We dealt with Zen from the Battersea branch when we managed to lock ourselves out of the house (!) the other evening. We called the branch immediately, Zen was the only person left in the office and was just about to leave for the day, but she kindly stayed and waited for us to get there so we could pick up a spare set of keys. We were so grateful! Thank you - Highly recommended!

Olivia · 11 November 2021

★★★★★ 5/5

Trustpilot

Very good experience

Very helpful stuff especially through our interaction with Joshua Moody

Mr · 30 September 2026

★★★★★ 5/5

Trustpilot

Great Experience as a landlord

We have worked with Claire Gallagher-Doherty at Dexter's to let our properties for many years. Things are run smoothly, rents paid on time and they have found good, solid tenants that stay for long leases. The tenants seem happy and well looked after as well as the properties. Appreciate you and the team very much.

PF · 8 November 2023

★★★★★ 5/5

Trustpilot

Jess Lynagh , keep up the good work

Hithis is the time of the year , when we got report about the tenants and property status ,I must say, worry not , Jess Lynagh took care of it , with good reports , the flat was clean and neat , Jess Lynagh done an excellent jobs.Great work , keep up the good work I think pay raise is one thing to consider ,Regards

Joe · 27 January 2023

★★★★★ 5/5

Trustpilot

EXCELLENT ON EVERY FRONT

We have been using Dexters to manage our rental flat for many, many years and they have been excellent on every front. Over the past couple of years we have mainly dealt with Catherine McDowell who is a joy to talk to and who has been utterly dependable and efficient despite some quite challenging circumstances

Charlie · 30 October 2023

★★★★★ 5/5

Trustpilot

We want to the thank dexters agent…

We want to the thank dexters agent Jimmy dhingra and Charmaine for helping us finding the best property in short time span. Both of them very helpful and answer your all queries regarding the property.. Thank you so much Jimmy Dhingra and Charmaine

AMIT · 2 July 2024