Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPositive and professional experience
In a situation which by nature is high stress and emotive (especially during current market), Dan has been nothing but brilliant with us throughout. Personable, high level of communication and made himself available to us right the way through- a real contrast to some who I have been involved with in the past. We are very appreciative of the positive and professional service and experience we have had with Dexters.
Millie · 7 August 2023
Agent replied · 23 October 2024
Dear Millie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWhile we couldn’t quite find the…
While we couldn’t quite find the perfect match, Katie from Dexters in Chiswick was incredibly helpful during our property search. In fact, we think she might just be the best agent in the world! Her dedication and support were invaluable throughout the process. If you’re on the hunt for a property and want an exceptional agent, Katie is the one to turn to
Emre · 21 January 2024
Agent replied · 23 October 2024
Dear Emre, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleRented a flat through Dexters Chiswick earlier this year. I have to say I really appreciated how brilliant dexters were especially the agent Natalie. Information about the flat was clear and plentiful throughout the process. Never felt under any pressure to make an offer or a decision straight after a viewing. Whenever I had a question it was answered very quickly via email or telephone. When it came to the tenancy application, it was a very smooth and easy process. Not only was Natalie very helpful with this, other staff at the chiswick office were always able to answer any questions and be helpful. Whenever I went into the office staff were incredibly polite and helpful. Really excellent service overall.
Cam · 19 May 2025
Agent replied · 9 June 2025
Dear Cam, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Natalie. Please do not hesitate to contact us again. Kind regards, Asma
★★★★★ 5/5
GoogleI had the pleasure of working with Lila during my apartment search, and I couldn’t be happier with how everything went. She found great options that fit what I was looking for and even helped negotiate with landlords to get the terms I wanted, which you don’t see from agents all the time. On top of that, Lila is just a really pleasant person to work with, easygoing and professional without any pressure. I’d definitely recommend her to anyone looking for a reliable agent.
V · 11 October 2024
★★★★★ 5/5
TrustpilotMyra Mettam has been my point of…
Myra Mettam has been my point of contact with both Sebastian Roche and Dexters for the last few years. She has always been pleasant, polite and professional when dealing with any issues that may have occurred when letting out our property. We have not had any issues with our tenants that have not been resolved seamlessly through the ministrations of Myra. Thank you Myra very much!
Jane · 28 October 2023
Agent replied · 23 October 2024
Dear Jane, Thank you for taking the time to leave a lovely review regarding Myra and Sebastian. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe had a very positive experience with Rai
We had a very positive experience with Rai Gega throughout the tenancy change process. He was always helpful, responsive and clear in explaining each step, and he made sure everything was completed properly despite the process taking some time. We really appreciated his patience, professionalism and support throughout. Thank you, Rai!
Flaminia · 9 October 2026
★★★★★ 5/5
GoogleI had the pleasure of working with Lila during my apartment search, and I couldn’t be happier with how everything went. She found great options that fit what I was looking for and even helped negotiate with landlords to get the terms I wanted, which you don’t see from agents all the time. On top of that, Lila is just a really pleasant person to work with, easygoing and professional without any pressure. I’d definitely recommend her to anyone looking for a reliable agent.
Виктор · 9 October 2024
★★★★★ 5/5
TrustpilotPetros was exemplary…
Petros was exemplary during his recent inspection of our apartment. He was friendly and professional which put us at ease, while his respectful approach to our space was truly commendable. When we brought a burnt-out light bulb to his attention, he promptly arranged for an electrician to replace it, ensuring everything was in perfect order before leaving.
Nathan · 30 April 2024
Agent replied · 23 October 2024
Dear Nathan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 2/5
TrustpilotWorst experience with the agency
Worst experience with the agency, I decided to move out the apartment earlier because living conditions were unbearable. As such early tenancy move outs require a penalty, I was told by an agent a sum and that it is a fixed amount regardless if they will find a new tenant or I will, the total sum stays the same.Come to find out 2 months later that this in fact was not true and I could’ve saved almost 2K if I found a tenant myself. Agent was denying ever saying those terms to me to the point it was easier to pay the sum than start the negotiations with big agency. Would not recommend to use them or be very careful with every communication and have it crystal clear via emails.
Aigerim · 19 July 2022
Agent replied · 23 October 2024
Dear Aigerim, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Monika
Thank you Monika To help us to sorted the issue with the roof leaking.She is very professional and very helpful and contacted us all the time.And send the subcontractors to repair the roof and renovate the flat paint the ceiling. wall and change the floor.Thank you very much for the hard work you done for usMany thanks I really appreciate
Cristinel · 20 February 2024
Agent replied · 23 October 2024
Dear Cristinel, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotVery professional staff
Leighton was very professional and helpful. Renting with Dexters was made a painless process as a result! Would recommend
Dan · 19 June 2026
★★★★★ 5/5
GoogleDealing with Monsif Raihani was always a pleasure. He first showed us around the house and subsequent viewings of the property, up through until arriving with keys at completion. He was super helpful advising on questions pre and post completion and had a happy positive attitude throughout. Thanks!
Michael · 23 September 2024
Agent replied · 23 October 2024
Dear Michael, Thank you for your kind comments regarding Monsif and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 5/5
GoogleBoth George Whitburn and George Steer were innovative in their thinking and pragmatic and patient in their approach to a tricky purchase. (Husband and wife divorcing, so delays and disruptions at times.) However, got there in the end and purchased a very lovely garden flat. Appreciate all the effort put in to make this happen!
Jean · 26 May 2024
Agent replied · 23 October 2024
Dear Jean, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotEmma Kilpin at Dexters was so helpful…
Emma Kilpin at Dexters was so helpful to me in purchasing my new flat. She has great, soft people skills and works in a most customer-centred way. Everyone knows that you can get a lot of fluff and flannel from estate agents. Emma is a little different in that she does not seem fearful or avoidant of telling the truth.
Nicolas · 16 February 2024
Agent replied · 23 October 2024
Dear Nicholas, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 2/5
TrustpilotThey just don't care
Everything was fine and then we moved in. Loads of issues loads of non working or non closing doors. The fridge that was supposed to be replaced has never been replaced. All the emails have been ignored and no maintenance work has been done. Leaking roof makes living in 1 room impossible but the emails are being ignored. Calling them you only get a question how bad is it??? What do you mean how bad is it??? So for over a year there has not been any help from them. But they expect you to jump as soon as they need something. I hope its only this branch that is so incompetent and others are better.....
Ed · 27 June 2022
Agent replied · 23 October 2024
Dear Ed, Thank you for your feedback, we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexter managed a very difficult…
Dexter managed a very difficult negotiation for my tenancy agreement renewal. Shayan was overwhelmingly supportive going beyond my expectations to keep me as their client (of many years) Shayan clearly showed me how important for the agency was to keep the property’s landlord as well as the tenant. I am immensely greatful for the amazing gesture. Thank you Shayan from the bottom of my heart.
Arianna · 21 October 2023
Agent replied · 23 October 2024
Dear Arianna, Thank you for taking the time to leave a lovely review regarding Shayan. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWould like to say thank you to lila for the exceptional help and service provided trying to resolve a property issue that was reoccurring time and time again with no obvious solution until now, so thanks again and would highly recommend Dexter’s and more importantly Lila!
Alex · 19 October 2024
Agent replied · 23 October 2024
Dear Alex, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
TrustpilotPetros is always ready and willing to…
Petros is always ready and willing to help with anything relating to the property. Always kind and professional.
Hanisha · 22 June 2026
★★★★★ 5/5
TrustpilotI had the privilege of collaborating…
I had the privilege of collaborating with Venessa recently, and I am compelled to express my utmost satisfaction with her assistance. Venessa's unwavering commitment to professionalism, coupled with her meticulous attention to detail, significantly enhanced the overall experience. Her profound expertise and affable demeanor undoubtedly position her as an invaluable asset. I wholeheartedly recommend Venessa for her exceptional contributions and commendable work ethic.
Ali · 4 December 2023
Agent replied · 23 October 2024
Dear Ali, Thank you for taking the time to leave a lovely review regarding Vanessa. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilot100% positive experience
We have had an incredibly smooth journey with Jamil at Dexters. Our house sale has gone through without a single issue and whenever there have been any questions or concerns Jamil was always very responsive and sorted these out right away. Can't recommend Dexter's enough. If we ever move again we will certainly use them and would recommend them to anyone we know looking to sell! 100% positive experience.
Poppy · 26 June 2023
Agent replied · 23 October 2024
Dear Poppy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters have been brilliant from the…
Dexters have been brilliant from the word go. And Jamie, Ben, Ken, Daniel & also Claire (my property manager) have all been very efficient & helpful. I wouldn’t hesitate to recommend Dexters to any potential landlords or tenants :0)
Susie · 14 May 2026
Agent replied · 28 May 2026
Dear Susie, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotGreat service from Dexters
Had the absolute pleasure of dealing with Joseph Kwaw to arrange a new tenancy. Top service from him, and helped with all ours needs from viewing through to getting the keys. Pretty sure he’ll be round for a pint once I’ve moved in!Dexters office in general were great helping if Joe was in another call when I phoned, so I can’t recommend them highly enough. Glad to have found a place through these folk. Definitely were the good guys in all the letting agencies that I phoned. Cheers Joe and co. 👌🏻
Daniel · 22 May 2022
Agent replied · 23 October 2024
Dear Daniel, It’s great to hear that you have had a brilliant experience with Joseph. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMoving from what had been our family…
Moving from what had been our family home for over 14 years was always going to be and emotional challenge for us - but the team at Dexters and particularly Graziana, could not have been more supportive; helpful and understanding. Graziana carefully 'held' us through the entire process for which we will be forever grateful.
Alan · 9 May 2024
Agent replied · 23 October 2024
Dear Alan, Thank you for taking the time to leave a lovely review regarding Graziana. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you so much Sarah
I just wanted to leave a review regarding the excellent work and attention shown by Sarah for our property purchase. Sarah was professional and patient throughout the process. She listened to my requirements, and as soon as a relevant property came onto the market she informed me immediately. Throughout the process she was supportive, helpful and took time and attention to facilitate all of my requests. I have purchased many properties, but rarely have I come across an estate agent who has been so easy to deal with, and available to take calls at all times. Thank you so much Sarah and I look forward to dealing with you in the future.
Raza · 18 May 2022
Agent replied · 23 October 2024
Dear Raza, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.