Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUseless scammers
I'm an overseas landlord and hired Chestertons to manage my flat. From charging me £90 to literally change a lightbulb to taking several months to fix a crucial structural problem in the house, these people have been incompetent from day one. They take forever to respond, have no clear 'chain of command, and they overcharge for absolutely everything. Scammers. Do not recommend!
CA · 26 August 2022
Agent replied · 22 October 2024
Thank you for getting in touch, we are very concerned by your review and would like to investigate this matter further. We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
★★★★★ 5/5
TrustpilotNishaad 💪🏼
Nishaad was terrific from start to finish. Friendly, approachable, supportive and just a good bloke all round! 💪🏼
Francesco · 16 February 2022
Agent replied · 22 October 2024
Thank you for the five star review - so pleased that Nishaad was able to help!
★★★★★ 5/5
TrustpilotI can highly recommend
I am very pleased with Chestertons tenant service, most specifically Risida Geeganage (Kew branch), who has been incredibly helpful, professional, and very responsive.Highly recommended!
Sara · 10 January 2025
Agent replied · 22 October 2024
Hi Sara, we're really disheartened to read this. We've just sent you a request via Trustpilot for further details, if you could please respond to this we'd like to investigate your concerns further.
★★★★★ 5/5
TrustpilotNiema Latif at Chestertons
Niema Latif at Chestertons, and the team, have been nothing short of brilliant throughout our five years of renting through them. Every enquiry we’ve had over the years have been replied to promptly and with the necessary information or documents. Nice to be treated as a person in today’s world! Thank you all.
Acoris · 17 February 2025
★★★★★ 1/5
TrustpilotLost trust and confidence
Lost trust and confidence. Our house was empty and only people who had access were the agents. They left the property unsecure for days, letting water in and as a result damaged our property. They also come in and out of the property to use our toilet and leave it in a dirty state.
Sarah · 19 May 2023
Agent replied · 22 October 2024
Hi Sarah,Thank you for taking the time to leave this review. We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so that we can investigate this matter accordingly.Many thanks,ChestertonsUpdated Response:Hi Sara,After speaking with your property manager, they have mentioned that the costs of damages are being rectified and that a handyman has attended the property. We apologise again for the inconvenience caused on our end. If you require any further assistance then please do reach it to the appropriate property manager who will be more than happy to help.Many thanks,Chestertons
★★★★★ 5/5
TrustpilotWould highly recommend Ally
Would highly recommend Ally. She was efficient, knowledgeable and will have your best interest at heart.
MC · 10 May 2022
Agent replied · 22 October 2024
Thank you for sharing your experience!
★★★★★ 5/5
TrustpilotMuch better than other agencies.
I had a very positive experience with Chesterton. The agent showing the flat was polite and responsive and the agent managing my flat is very kind as well and very quick in responding to my emails and addressing any issues raised. They complete regular checks on the flat conditions (fire alarms, elettrical, gas, etc.) which is also great as it ensures the flat is in good conditions.
Simona · 12 November 2021
Agent replied · 22 October 2024
Thank you very much for your review Simona. We are pleased to hear this.
★★★★★ 5/5
TrustpilotA great experience
Tamara was patient enough to answer my questions, And the speed of reply message is also very fast, high efficiency.
Xinran · 9 September 2021
Agent replied · 22 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotMs Zosia Gray has been very helpful
Ms Zosia Gray has been very helpful, a real star !
Alex · 16 November 2022
Agent replied · 7 February 2025
Dear Alex,Thank you for your 5* review of the service you received from our James Pendleton team. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotAlways a pleasure working with Conor
I have been working with Conor for a while now and it is always a pleasure. He is super helpful and knows how to work in the best interests of all parties.
Lauren · 30 August 2024
Agent replied · 22 October 2024
Hi Lauren, it's great to hear that you've had such a positive experience. Please feel free to let us know if you need anything else.
★★★★★ 5/5
TrustpilotProfessional assistance
Thanks for the assistance in dealing with a non paying tenant. I am grateful to Kacey Naish for the efforts she made trying to solve this difficult situation. I would recommend Chestertons to anybody.Alessandro
Alessandro · 26 July 2024
Agent replied · 22 October 2024
Hi Alessandro, thank you for taking the time to write a great review. We are glad Kacey as able to help with the difficult situation. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotMarine helped me a lot during the…
Marine helped me a lot during the rental process when I was outside of the UK, she replied quickly and tried her best to solve all my problems, thanks a lot!
Yiqing · 13 September 2024
Agent replied · 22 October 2024
Hi Yiqing, thank you for leaving positive feedback and sharing your experience with Marine. We appreciate the kind words and wish you all the best.
★★★★★ 5/5
TrustpilotVery effective and good to work with
We sold our flat, which had been rented for the past 20 years, using a low-key marketing approach in a difficult market - achieved a relatively quick sale.John and Pavol worked well with my tenant, the buyer and our Solicitor.An efficient and effective partner. We would recommend Chestertons.
Mr · 11 October 2023
Agent replied · 22 October 2024
Thank you very much for the recommendation Mr Sears
★★★★★ 1/5
TrustpilotWorst Experience with Ms. Preya Nair
I'm disappointed with Ms. Preya Nair's service at Chesterton, marked by a persistent pattern of neglect and unresolved issues. Attempts to communicate have been met with silence, leaving me without updates. I hope this review prompts improvement in Chesterton's commitment to quality service.
Kristina · 30 January 2024
Agent replied · 22 October 2024
Hi Kristina, we're really sorry to see you have left this review. After looking into this further, we are aware that Mark from our Property Management team has reached out to discuss further and an update on your maintenance issues has been provided. We understand that the concerns you had with the noise of an internal pump have now been resolved. Should you need anything else, please do not hesitate to speak with Mark.
★★★★★ 5/5
TrustpilotFound a really nice flat
Matthew was very helpful throughout and we hunted our flat overseas. Everything was done smoothly and we are very happy.
Ming · 27 July 2021
Agent replied · 22 October 2024
Thank you for the glowing review, your kind words have been shared with Matthew
★★★★★ 5/5
GoogleThey helped speed up the process of buying a flat, and Jack + Charlie are great agents and they make sure to always stay on top of things. The purchase of my flat was very swift despite me being in a chain. Thank you for your help!
Prem · 24 October 2023
Agent replied · 23 October 2024
Hi Prem,
Fantastic to hear how Jack and Charlie were able to make the process of buying a flat so efficient! We wish you all the best in your new home, and please do reach out if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Sebastian
Sebastian is knowledgeable, efficient and certainly knows his market. He is courteous and has a nice manner about him.
Harriet · 23 September 2021
Agent replied · 22 October 2024
Hi Harriet. Thank you for taking the time to share your feedback.
★★★★★ 5/5
TrustpilotGenerally very happy with the services
I’ve used Chesterton for years to let out my property and always happy with the services. In particular, I am very impressed with Xiaoyi. She is always been very responsible in dealing with queries raised by tenants and/or me. I would be gladly recommend her to others.
DB · 20 October 2023
Agent replied · 22 October 2024
Hi DB, thank you for your kinds words for Xiaoyi and choosing Chestertons as your preferred agent. If you need anything further, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotDedication and efficiency
Aaniya and Marianna have been excellent property managers for one of our service users for years. They consistently respond swiftly to all repair issues and go above and beyond to ensure the repairs are completed. They are relentless in their efforts until the job is done and always keep us informed at every step of the process. Their dedication and efficiency are truly commendable.
Faosatdaryel · 15 August 2024
★★★★★ 5/5
TrustpilotWe felt in very good hands throughout…
We felt in very good hands throughout the renting process and beyond. Our manager Joyce Paul has always been quick to response to any questions and to manage matters in a swift and very kind way.
JoBitt · 5 June 2024
Agent replied · 22 October 2024
Hi Jo,Thank you for taking the time to write a great review. We are so glad Joyce has always been so quick to respond and manages matters in a swift way.Thank you for the support and best wishesChestertons
★★★★★ 5/5
TrustpilotVery recommended
Renting a property in the UK can be a complicated process. Our property manager Mark Kardos, from Chestertons, was attentive and helpful every step of the way, allowing us to have a pleasant and seamless experience with our property during the year we lived there. Thank you!
Martín · 12 October 2023
Agent replied · 22 October 2024
This is so great to hear, thank you for sharing your experience.
★★★★★ 5/5
TrustpilotI had a great experience with…
I had a great experience with Chestertons, especially with Dawn Cunningham she was incredible. From the moment I found the property that I liked, the process was extremely smooth and way quicker than I could have hoped for! She kept me updated every step of the way and I’m super grateful for all her help in finding me my new place!
Mercy · 11 July 2022
Agent replied · 22 October 2024
Thank you for sharing! We are so pleased to hear.
★★★★★ 5/5
TrustpilotAgent Experience - Andrew
My experience with Chesterton’s was a 5-star due to the attentive hard work of our agent Andrew Zographos. He helped meet every element of our search and not only dedicated to show us properties when available but should we needed a last minute change of viewing he was ever so understanding in helping us out of hours! Couldn’t recommend a more helpful agent!
Eleni · 4 April 2022
Agent replied · 22 October 2024
Thank you for your review Eleni! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotWe rented an apartment with the advice of Juliette Dertois …
We rented an apartment in Pincton Place with the advice of Juliette Dartois. Juliette's professionalism, communication, disposition and kindness were impeccable at all times. Thank you very much for your work.
Rocio · 24 August 2024
Agent replied · 22 October 2024
Hi Rocio, thank you for the great review and sharing your experience with Juliette. We are so glad she was professional and communicated well. We appreciate the support and should you require any further assistance, we will be happy to help.
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