Chestertons Chiswick reviews in Hounslow

★★★★★ 5/5

Trustpilot

Amanda Goodman from Chestertons has…

Amanda Goodman from Chestertons has been a great help all through my tenancy swap process.Even though the process became tiresome due to various reasons out of our control, she kept her calm. She explained everything to me clearly even after me calling her like 10 times in a day! We were finally able to finish the swap and all thanks to Amanda for being on top of everything.

Aashi · 3 October 2024

★★★★★ 5/5

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Carlo - an exceptional agent

Carlo has been amazing over the last, difficult year as I tried to purchase the property Chestertons were marketing.

Pdbeloprcustomer · 19 March 2026

★★★★★ 1/5

Trustpilot

Scamming renters and owners alike

Kara Bluitt and her team at Chestertons Fulham clearly cannot resist the temptation to take money that isn't theirs. They tried to just skim a few hundred pounds out of our deposit for no reason. When confronted with the fact that the "defects" they were keen to charge us for were actually detailed as pre-existing in the check-in inventory, they wouldn't even bother to reply. They would repeatedly blame delays on the owners. Eventually I had to contact the owners myself to resolve the matter and eureka, 4 months later, we finally have our deposit back. Throughout our tenancy, whenever maintenance issues would arise, they would send strictly their contractors, who would not solve the issue but happily charge the owners.

Petra · 6 February 2024

★★★★★ 5/5

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I use Chestertons as my lettings agents…

I use Chestertons as my lettings agents and my property manager, Christie Nugyen, is personable and friendly while the team also ensure all my landlord obligations are up to date and deal with the tenants' financial commitments so it makes everyone feel at ease.

Anna · 28 August 2026

★★★★★ 5/5

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I want to take my thankful to Ms Shanya…

I want to take my thankful to Ms Shanya to sort out the 11 Gillingham Stree’s kitchen leak issue in a timely and efficient manner. After I call Ms Shanya, and the engineer came quickly to resolve the issue. I’m happy to see that the kitchen drain is no longer leaking. Everything is working perfectly now, thank you Shanya for facilitating this process!

Yuki · 3 December 2024

★★★★★ 1/5

Trustpilot

No ownership/responsibility of clients when it comes to tenancy renewals

I have been renting out a property in Chiswick for 11 years through Chestertons. I am sorry to say that over the years I have dealt with a stream of constantly changing incredibly inept property managers. A particularly terrible experience 3 years ago finally caused me to drop them as my property managers, and I handled it fine by myself. Now this year at renewal time (of the same tenant) I asked them to take on management as well as letting again, as I am particularly busy at the moment. I asked them 3 times over the last 4 weeks to confirm they would be managing the flat, and didn't receive a firm reply. I only found out today when my Statement arrived that they are still only my letting agent, and haven't taken up the management role. Pa-Reis McAllister is the person who was in charge. An answer would have been nice. In my experience, the only person who works very well at Chestertons is Prishilla Sanassy from their Vacates team. Otherwise they simply collect their fees and respond when it suits them. There is no specific person who is in charge when it comes to renewals, but lots of separate people and no one seems to take ownership/responsibility over a client. It really is quite shocking. I hope the management of Chestertons read this message and enquire about my case and try to improve their company. For me, as soon as my tenant leaves, I am moving my business to a smaller company, where I have one sole person to deal with, who responds to me in time and takes responsibility. I recommend you all do the same. Which company has the luxury of losing a client of 11 years so easily? It beats me...As a response to Chestertons’ reply below: my numbers and email address have not changed for the last 30 years. I check my emails dozens of times a day. I haven’t received an email from yourselves. Might I have been on the tube or on a plane when you tried calling? Maybe you could have left a message, I would have called back then. This is a half hearted attempt which sadly prove my point. If you wish to win a client back, please try harder…

Rana · 17 January 2024

★★★★★ 1/5

Trustpilot

Chestertons merger with FL in Kew

Chestertons merger with Featherstone Leigh is a disaster. Rent coming in late what is going on?Oh I know, Chestertons delaying rent to keep a bit of interest.Anyway once my lease is up I will be off to another agent.Oh and the letting manager leaves at 4pm😱Not to mention left hand not knowing what right hand is doing.Would you like to rent one of your flats, FL already have it you fools.😂😂😂Hence you have it.

Andrew · 14 May 2024

★★★★★ 1/5

Trustpilot

Extremely Disappointing Experience

I am writing as a landlord for a Chiswick property. I live and work abroad so I let Chestertons know that I needed the property to be managed very well. Chestertons in Chiswick was able to find tenants to rent our property within a month. When the tenants moved in, they complained of a leak in the bathroom. This information was not communicated to us by Chestertons for months. The problem worsened and resulted in walls in the bathroom and bedroom becoming damp. Chesterton finally got a contractor to investigate the problem. The cost to fix the problem was horrendous. And the contractor could still not tell me if this would be the final cost as they would need to raise the floor tiles of the bathroom to understand fully the situation. The situation became more frustrating as the management at Chestertons changed constantly. `No one in management even visited the property to understand the extent of the issue. Time passed by and the situation worsened to the point where the tenants decided to hand in their notice. Bear in mind that 6 months passed by and nothing was done from Chestertons' end. I was always the one calling Chestertons' to get an update on the situation. Chestertons' management of our property was a terrible experience. I do not recommend using them.Response to Chestertons Reply 3 days ago: I'm afraid that the information you have provided in your response is inaccurate. We had several managers addressing the issue with the leak which made communication very difficult. The tenants had informed us directly that they let Chestertons know about the leak in August 2021. However, this information was only communicated to us by Chestertons much, much later. There were also several other issues which needed managing but these were never taken care of. Please note that I was contacted about 3 days ago by your new manager for the Chiswick area. He did not call to apologise for the disappointing service delivered by Chestertons but instead wanted to make clear that he was not the one responsible at the time and wanted to relay this back to his manager. This is not good customer service. Please note that I've changed the 'Date of Experience' in order to post this review.

Suzanne · 11 January 2024

★★★★★ 4/5

Google

I had a great experience with Chestertons Chiswick! Thank you so much to Sam and his team for providing excellent service^_^

Tang · 16 February 2026

★★★★★ 5/5

Trustpilot

Quick responses on tenancy change

Quick responses on tenancy change and detailed explanations of steps to be taken. Amanda Goodman was especially helpful!

James · 9 March 2026

★★★★★ 5/5

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Good work from the vacates team.

Don't normally leave reviews, but I have to say, Anca Serban from the Vacates team was super helpful during a tricky time with a challenging tenant. Her and her team were understanding, efficient, and know what they're doing, giving useful advice from the framework of understanding people, and also the relevant legal options. The tenant has now left, is themselves satisfied, and all ended happily.

Anon · 3 October 2024

★★★★★ 5/5

Google

Had an excellent experience buy a property with Chestertons. Warrick and Charlie were incredibly supportive and communicative.

Sophie · 16 March 2026

★★★★★ 5/5

Trustpilot

Many years of positive experience

Chesterton (High St. Ken) has rented out my house for many years. I've used other agents, and they have proved the most able to find good quality tenants. Their online portal is useful in this process.Stephanie has been a very helpful key contact at the branch with each of my tenancies. She has provided sound advice and keeping with well informed. She is a credit to Chestertons.

Ryan · 26 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Service from Juliette Dartois at Chestertons

I recently had the pleasure of working with Juliette Dartois from Chestertons real estate agency, and I cannot recommend her highly enough. Thanks to Juliette, my rental process was incredibly smooth and stress-free. She quickly understood my needs and preferences, finding the perfect property for me. If you’re in need of real estate services, I highly recommend Chestertons and specifically Juliette for her professionalism and excellent customer service.

Baptiste · 8 August 2024

★★★★★ 5/5

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Fred - Dart

Chestertons property management were great over the last 3 years they have managed the 2 flats. They were helpful, responsive and professional and a good experience all round! A special thanks to Ryan Briggs for all of the hard work, great to deal with. Thank you for everything!

Fred · 20 March 2026

★★★★★ 5/5

Trustpilot

A truly stress free experience

I don’t usually write reviews but I had to make an exception in this case. There is someone at Chestersons who is truly outstanding and I just want to thank her for all her help this past year…Julia P is the go to person whenever I had any issues with my flat, and she has been truly delightful to speak with and rely on for assistance, ever helpful and always patient with all of my calls to her over the course of my lease regarding small issues that cropped up at the flat…she’s been immensely helpful and kind, and I just want to thank her and acknowledge her excellent work on behalf of Chestersons. Julia, many thanks and I wish you all the very best!

Miri · 13 December 2023

★★★★★ 5/5

Trustpilot

Excellent for tenants

I have been a tenant at one of the properties let by Chestertons for 3 years. Aside from an unfortunate blip involving the letting agent who showed me the property, I have been extremely satisfied by Chestertons' service.In particular, I want to give a big shoutout to Marianna for her impeccable service. Marianna has been managing my property and has always been polite, friendly, and quick to respond. I cannot think of a single difficult interaction I have had while she was managing the property. Thank you, Marianna!

Mike · 20 November 2023

★★★★★ 5/5

Trustpilot

When the flat we were buying fell…

When the flat we were buying fell through at the last minute, we asked Chestertons for help. Here, we dealt predominantly with Zoe Birch. Whilst all staff were great, Zoe stood out. Nothing was too much trouble and when we thought we would have to sleep on friends' sofas, Zoe was reassuring and proactive in sourcing a flat for us and arranging a viewing as soon as possible. Within the space of a week, she had secured the flat for us (a six month lease was what we needed) and we were approved. Once in the flat, we had one small issue with electrics and again, Zoe came through and sorted an electrician within hours of us phoning and informing her. I cannot speak more highly of Chestertons staff in Barnes but Zoe was exemplary.

Alison · 16 November 2023

★★★★★ 5/5

Trustpilot

Very positive experience with team leader Marianna Charalambous

We've been renting through Chesterton's for around a year now. Thanks to our main contact, Marianna Charalambous, the whole process has been quite streamlined and they've taken care of all our issues and needs for repairs (which were organised promptly). She has always been very helpful, courteous, and professional. On the down side, the whole process of being forced to go through the third party company Tenant Shop to set up things like Council Tax, water, etc. was an issue, as the third party company got it wrong and we had to redo contracts - so it was more of a nuisance than help. There should be an option to opt out of this. In any case, Marianna was very helpful also during this issue, so it all turned out well. We hope to keep working with Marianna her for long.

RM · 15 November 2023

★★★★★ 5/5

Trustpilot

Thanks Joyce and Margaret!

Managed to rent a central and spacious 1 bed flat with ease thanks to Margaret and Joyce. M showed us the flat for a viewing then arranged the letting process for us which went smoothly without much hassle. Since moving in, J has been very helpful and prompt in regards to upkeeping the flat maintenance. This is my first time renting with Chestertons and I am impressed with the service provided, usually don't go for letting agencies but I know I can trust them. Lovely staff, all very friendly.

Calista · 14 November 2023

★★★★★ 5/5

Trustpilot

Thanks to John Ralph

I would like to thank John Ralph for all his help and patience during the sale process. He out did all my expectations regarding what an Estate agent does, and was always available when questions arose and kept me informed throughout the process, even out of office hours. I would give 10 stars if I could.

Sarah · 14 January 2025

★★★★★ 5/5

Google

Will and the team were great. Lots of communication and any problems they were straight on it. They also came through on how they thought the property would get sold and it went to plan. Def would use them again.

Chubs1980 · 26 July 2025

★★★★★ 5/5

Trustpilot

Response to Issue of oversea Tenant

I was chased in mid July 2023 by Freehold Managers for the overdue ground rent which, based on my records, had been paid. As a non-UK tenant, I expect timely and attentive response or solution to issues I may encounter in day to day management. To my full satisfaction, Xiaoyi FAN managed to find out that the payment should be made in May 2023 failed unnoticedly due to technical problem; and subsequently sort out the issue timely for me. Xiaoyi is professional and works diligently in managing my property.

Gregory · 7 November 2023

★★★★★ 5/5

Trustpilot

Amazing service from Bradley Jenkins

Me and my girlfriend were looking for a new apartment in the area and must’ve called hundreds of places to register our interest. Bradley Jenkins was the first person to call us back and his attentiveness to our precise needs is I think something all agents should model! We were quickly introduced to something perfect for us and I’ll definitely be seeking out Bradley again the next time we decide to move!

Matt · 19 April 2024