Chestertons Chiswick reviews in Hounslow

★★★★★ 5/5

Trustpilot

A big thanks for Stephanie Russo

I would like to thank Stephanie Russo for her support in letting out our flat. She has find the right tenant, convinced us to rent through Chesterton and facilitate a smooth process taking into account it was our first time renting our property. Unfortunately, our tenant had to terminate the tenancy agreement 6 months earlier. One again, she had been extremely helpful supporting us through terminating the contract and finding new tenant. Great support throughout !

Amina · 7 August 2024

★★★★★ 5/5

Trustpilot

Issue resolved expectation exceeded

I am writing this review as a thank you to Davide Frongia who managed to resolve an issue that I had been trying to resolve for some time. Davide took personally ownership of the issue and mapped out how we would proceed and then executed the plan to my satisfaction. Thank you Davide for being able to resolve this issue for me and allowing for my experience with Chestertons to be be a positive one! Kindest regards

Sabrina · 13 July 2024

★★★★★ 5/5

Google

Chestersons were amazing in making our move process so seamless. Big shout out to Jasmine; prompt, professional, and always looking to help wherever she could. Best service I’ve had from an estate agent. Thank you so much!

Harry · 23 November 2025

★★★★★ 5/5

Trustpilot

Ryan Briggs is very helpful.

Charlotte · 31 July 2026

★★★★★ 5/5

Trustpilot

Excellent Service and Support in Finding Our Holland Park Flat

We had a fantastic experience with Chestertons in finding our flat in Holland Park. From start to finish, their service was exceptional. A special thank you to Stephanie Russo, who guided us through the process with great professionalism and care. She was always available to answer our questions and ensured that the entire tenancy process was smooth and stress-free. We couldn't be happier with our new home and highly recommend Chestertons for their outstanding service!

Dobo · 9 August 2024

★★★★★ 5/5

Trustpilot

Outstanding Rental Service Experience with Katherine Ma

I had the pleasure of working with Katherine Ma for my recent apartment search, and I couldn't be more satisfied with the service she provided. Katherine was incredibly patient, professional, and enthusiastic throughout the entire process. She went above and beyond to ensure that I had all the information I needed and answered all my questions promptly. Her dedication and support were invaluable, and I highly recommend her to anyone in need of rental services.

Christina · 1 August 2024

★★★★★ 5/5

Trustpilot

A great process end-to-end

Chestertons in Fulham recently helped us find a new place to live. Issy - who was our rep - shared places that were relevant and was always able to work around our schedule to view them. She took our brief and was spot on each time with her recommendations - with other agents, we wasted a load of time in viewings that were far off - conversely we offered on 2/2 of the places we viewed with Issy.When a place came up we loved, Issy moved quickly to help us secure it, arranged second viewings to help the move-in and stayed close to the work happening / needed to make sure it was done. Any challenges that came up, Issy was on top of and solved quickly, usually with 24h.We were always made to feel like we were a priority for Issy and it’s been great working with her throughout the process.

Ric · 19 April 2024

★★★★★ 5/5

Google

We recently sold our Property in Chiswick through Chestertons, with Charlie managing the Sale & with the great help of Jenny as well. We are extremely grateful to both of them for all their hard work during this process. Both were extremely professional & made themselves available to help us at all times when we required assistance. I would recommend Chestertons to any potential Sellers wholeheartedly. Many thanks again Charlie & Jenny.

Lisa · 7 September 2024

★★★★★ 4/5

Trustpilot

Ryan has been very helpful and a…

Ryan has been very helpful and a pleasure to deal with!

Richard · 4 June 2026

★★★★★ 5/5

Trustpilot

Thank you Catherine and Simon

Our property manager was Catherine Whaley. She accommodates all our maintenance requests and other queries and responds efficiently. We had such a delightful time during our tenancy thanks to her assistance. We would also like to thank Simon for assisting us on our flat-hunting journey, he provided multiple options within our parameters very efficiently and coordinated the viewing date to make it extremely convenient for us to compare and make the decision.

Yvonne · 15 August 2024

★★★★★ 5/5

Trustpilot

Efficient, reliable and friendly.

The team at Pendletons seem very organised; Lorna was great helping me to find and secure an apartment and Suzan made sure the moving in process was smoothly handled. To be honest I initially thought the slogan "you can depend on Pendletons" was a little on the cheesy side, but I did feel I could depend on them! Also, Rebecca, who handled the inventory on moving in, was completely awesome and genuinely interested. Would highly recommend.

Monty · 31 May 2024

★★★★★ 1/5

Trustpilot

Furniture in contract not in flat

We moved into a property in the area and it was a complete shambles. After speaking to George Porter at Chestertons, we were assured it would be fully furnished, but when we arrived, furniture promised in the flat, such as a sofa, was simply not there when we arrived due to previous tenants taking it with them. We were offered a small compensation amount, and when we spoke to Hannah Al-Sayyah Marla and explained it did not simply cover the costs, she threatened to hold the money they offered.AVOID AT ALL COSTS.

Caitlin · 15 March 2024

★★★★★ 5/5

Trustpilot

Super positive experience from our property manager, Samuel

We’ve had a really positive experience with Chestertons, particularly with Samuel as our property manager. From the beginning, he has been incredibly responsive, attentive, and considerate throughout the move-in process. He was always quick to answer questions, provide updates, and assist with any issues that came up, which made settling into a new apartment and moving countries much less stressful.

Lori · 20 May 2026

★★★★★ 5/5

Trustpilot

Amanda Goodman from Chestertons has…

Amanda Goodman from Chestertons has been a great help all through my tenancy swap process.Even though the process became tiresome due to various reasons out of our control, she kept her calm. She explained everything to me clearly even after me calling her like 10 times in a day! We were finally able to finish the swap and all thanks to Amanda for being on top of everything.

Aashi · 3 October 2024

★★★★★ 5/5

Trustpilot

Carlo - an exceptional agent

Carlo has been amazing over the last, difficult year as I tried to purchase the property Chestertons were marketing.

Pdbeloprcustomer · 19 March 2026

★★★★★ 5/5

Trustpilot

I use Chestertons as my lettings agents…

I use Chestertons as my lettings agents and my property manager, Christie Nugyen, is personable and friendly while the team also ensure all my landlord obligations are up to date and deal with the tenants' financial commitments so it makes everyone feel at ease.

Anna · 28 August 2026

★★★★★ 1/5

Trustpilot

Scamming renters and owners alike

Kara Bluitt and her team at Chestertons Fulham clearly cannot resist the temptation to take money that isn't theirs. They tried to just skim a few hundred pounds out of our deposit for no reason. When confronted with the fact that the "defects" they were keen to charge us for were actually detailed as pre-existing in the check-in inventory, they wouldn't even bother to reply. They would repeatedly blame delays on the owners. Eventually I had to contact the owners myself to resolve the matter and eureka, 4 months later, we finally have our deposit back. Throughout our tenancy, whenever maintenance issues would arise, they would send strictly their contractors, who would not solve the issue but happily charge the owners.

Petra · 6 February 2024

★★★★★ 5/5

Trustpilot

I want to take my thankful to Ms Shanya…

I want to take my thankful to Ms Shanya to sort out the 11 Gillingham Stree’s kitchen leak issue in a timely and efficient manner. After I call Ms Shanya, and the engineer came quickly to resolve the issue. I’m happy to see that the kitchen drain is no longer leaking. Everything is working perfectly now, thank you Shanya for facilitating this process!

Yuki · 3 December 2024

★★★★★ 1/5

Trustpilot

No ownership/responsibility of clients when it comes to tenancy renewals

I have been renting out a property in Chiswick for 11 years through Chestertons. I am sorry to say that over the years I have dealt with a stream of constantly changing incredibly inept property managers. A particularly terrible experience 3 years ago finally caused me to drop them as my property managers, and I handled it fine by myself. Now this year at renewal time (of the same tenant) I asked them to take on management as well as letting again, as I am particularly busy at the moment. I asked them 3 times over the last 4 weeks to confirm they would be managing the flat, and didn't receive a firm reply. I only found out today when my Statement arrived that they are still only my letting agent, and haven't taken up the management role. Pa-Reis McAllister is the person who was in charge. An answer would have been nice. In my experience, the only person who works very well at Chestertons is Prishilla Sanassy from their Vacates team. Otherwise they simply collect their fees and respond when it suits them. There is no specific person who is in charge when it comes to renewals, but lots of separate people and no one seems to take ownership/responsibility over a client. It really is quite shocking. I hope the management of Chestertons read this message and enquire about my case and try to improve their company. For me, as soon as my tenant leaves, I am moving my business to a smaller company, where I have one sole person to deal with, who responds to me in time and takes responsibility. I recommend you all do the same. Which company has the luxury of losing a client of 11 years so easily? It beats me...As a response to Chestertons’ reply below: my numbers and email address have not changed for the last 30 years. I check my emails dozens of times a day. I haven’t received an email from yourselves. Might I have been on the tube or on a plane when you tried calling? Maybe you could have left a message, I would have called back then. This is a half hearted attempt which sadly prove my point. If you wish to win a client back, please try harder…

Rana · 17 January 2024

★★★★★ 1/5

Trustpilot

Chestertons merger with FL in Kew

Chestertons merger with Featherstone Leigh is a disaster. Rent coming in late what is going on?Oh I know, Chestertons delaying rent to keep a bit of interest.Anyway once my lease is up I will be off to another agent.Oh and the letting manager leaves at 4pm😱Not to mention left hand not knowing what right hand is doing.Would you like to rent one of your flats, FL already have it you fools.😂😂😂Hence you have it.

Andrew · 14 May 2024

★★★★★ 4/5

Google

I had a great experience with Chestertons Chiswick! Thank you so much to Sam and his team for providing excellent service^_^

Tang · 16 February 2026

★★★★★ 1/5

Trustpilot

Extremely Disappointing Experience

I am writing as a landlord for a Chiswick property. I live and work abroad so I let Chestertons know that I needed the property to be managed very well. Chestertons in Chiswick was able to find tenants to rent our property within a month. When the tenants moved in, they complained of a leak in the bathroom. This information was not communicated to us by Chestertons for months. The problem worsened and resulted in walls in the bathroom and bedroom becoming damp. Chesterton finally got a contractor to investigate the problem. The cost to fix the problem was horrendous. And the contractor could still not tell me if this would be the final cost as they would need to raise the floor tiles of the bathroom to understand fully the situation. The situation became more frustrating as the management at Chestertons changed constantly. `No one in management even visited the property to understand the extent of the issue. Time passed by and the situation worsened to the point where the tenants decided to hand in their notice. Bear in mind that 6 months passed by and nothing was done from Chestertons' end. I was always the one calling Chestertons' to get an update on the situation. Chestertons' management of our property was a terrible experience. I do not recommend using them.Response to Chestertons Reply 3 days ago: I'm afraid that the information you have provided in your response is inaccurate. We had several managers addressing the issue with the leak which made communication very difficult. The tenants had informed us directly that they let Chestertons know about the leak in August 2021. However, this information was only communicated to us by Chestertons much, much later. There were also several other issues which needed managing but these were never taken care of. Please note that I was contacted about 3 days ago by your new manager for the Chiswick area. He did not call to apologise for the disappointing service delivered by Chestertons but instead wanted to make clear that he was not the one responsible at the time and wanted to relay this back to his manager. This is not good customer service. Please note that I've changed the 'Date of Experience' in order to post this review.

Suzanne · 11 January 2024

★★★★★ 5/5

Trustpilot

Quick responses on tenancy change

Quick responses on tenancy change and detailed explanations of steps to be taken. Amanda Goodman was especially helpful!

James · 9 March 2026

★★★★★ 5/5

Google

Had an excellent experience buy a property with Chestertons. Warrick and Charlie were incredibly supportive and communicative.

Sophie · 16 March 2026