Chestertons Chiswick reviews in Hounslow

★★★★★ 5/5

Trustpilot

Positive Rental Management Experience with Chestertons

We engaged Chestertons for rental management and were paired with an exceptional tenant who was responsible and hassle-free throughout the two-year tenancy. The management process with Chestertons was streamlined via their user-friendly portal, where all fees were transparently itemised. The team's responsiveness, especially our property manager Ms. N Barklem-Schulz contributed to an overall smooth and seamless experience for us.

Miss · 11 December 2023

★★★★★ 5/5

Google

Matthew Genders is definitely the best sales person and negotiating agent we have had experience of at Chestertons, Chiswick. He was always polite, considerate, honest and trustworthy - giving us excellent advice. We were particularly impressed by the post-offer follow-up; any query we had , or the buyers, was immediately dealt with. His professional opinion is to be valued; and there is no doubt that he will work to his utmost to support his clients.

John · 25 January 2018

★★★★★ 1/5

Trustpilot

Chesterton´s sister companies Teamstar…

Chesterton´s sister companies Teamstar and Amartio managed our house in Malaga on Airbnb and Booking. They were suppose to run our accommodation on our behalf. Due to the very deficient service they provided, resulting in awful reviews on Booking, we decided to terminate our contract with them. However, at the time they ought us 4000 Euros corresponding to all the bookings for August and September 2021. After countless efforts to get in contact with them and claiming our money without success, they suddenly disappeared from every single platform they were before. That included Instagram, Facebook, telephone registers and email services. They vanished and took our money with them and I assume they took the money of their employees and many other owners too. The person who owned this company apparently opened another company called Eeverynite for which he is now CEO. If I were you, I won´t use their services, as the lack of professionalism we experienced with their previous company was outrageous. Still trying to get our money back...

Owner_scammed · 14 November 2021

★★★★★ 5/5

Trustpilot

A brilliant letting agents

We had a great experience with Chestertons - Stav was very helpful during the viewing and Pippa is very efficient and helps us with any issues that come up in the flat.

Kate · 13 November 2021

★★★★★ 5/5

Trustpilot

Pleasant experience renting through them

I like that this company is very professional and makes me feel safe renting when doing it through them. I also had a lovely contact that took care of me and made me feel welcome. Replied quickly on all my requests and also stepped up extra for me, I felt. So a big kudos to her for making the experience feel good. They also have a portal that makes everything feel professional and good. The only comment I got is that their portal might be challenging navigating around, but then we are nip picking on a high level :P A fantastic company throughout.

Tom · 11 November 2021

★★★★★ 5/5

Trustpilot

Service at its best…thank you Ronan and team :)

Ronan at Chestertons recently provided us with an excellent service in finding our new home. His attitude stood out from many other agents we have dealt with in the past. From the get-go he understood our requirements very well and throughout the process his communication was always great - very professional while still being open & friendly. He was always available to answer my questions, even late at night and on weekends. His knowledge of the rental market and his ability to explain things simply to me was just fantastic. I will recommend him to friends searching in the area and if I need to relocate in the future I won’t hesitate in reaching out to Ronan.

Maria · 10 November 2021

★★★★★ 5/5

Trustpilot

New level of Service

New level of Servicewe have been renting this flat with Chesterton's for more years than I care to remember - but this last one was definitely a big step forward.the applicant reports in particular were so much better and much more informative than previously.Emma and Sarah (654 Fulham Rd )have both kept in touch and been supportive throughout the process. Very Happy.

Charles · 23 September 2023

★★★★★ 5/5

Trustpilot

Hugo was instrumental in letting our…

Hugo was instrumental in letting our flat out. He is diligent and proactive. Hugo was an absolute pleasure to work with and he is the reason we used Chesterton's.

Jj · 18 April 2022

★★★★★ 5/5

Trustpilot

To Lucy Bate

In fact, I had several viewings before meeting Lucy Bate, but I could not look for a 1 bed flat I liked. However, after having the viewing of this flat with her, I thought I wanted to live right here. Before the contract, she sincerely helped me with many things as sometimes it was difficult for me to understand because of language. I think that meeting her was very lucky and I'm really grateful to her.If I move out and I should find other flats, I will definitely have a contract with her.

Gabi · 4 November 2021

★★★★★ 1/5

Trustpilot

Clueless cowboys

Clueless cowboys I have been a landlord 20 plus years and dealing with this company has been painful !! AvoidNo my review is 100% authentic I don’t need to prove this or be bothered by you any more !! If you want more information you are very welcome to email me directly. But you have wasted literally hours of my time .

JJC · 19 September 2023

★★★★★ 5/5

Trustpilot

Great service

As a buyer, I received great service from Neil and his team. Very easy to contact and communicate with and very helpful in ensuring the whole process went smoothly.

Timothy · 10 April 2022

★★★★★ 1/5

Trustpilot

Glossy facade at Chiswick

We found the experience awful, and the team generally dishonest and uncommunicative. Before completion our emails requesting inspections and updates were avoided, and on completion the house was left in a filthy state - despite assurances from the manager that the house was in great condition. The agent also delayed completion due to poor communication, and made no efforts to mitigate the situation.We would actively avoid this agency going forward, and would discourage our friends and colleagues from doing so.

David · 27 October 2021

★★★★★ 1/5

Trustpilot

Bad experience as landlady

I give them one star as i have been having really bad experience with this company. They were nice and quick to respond when they were advertising my flat. Their agent push me into accepting a couple although i had my doubts - i say they are pushy.As for collecting rents for me never pay me on time. I paid them to collect the rent for me to avoid chasing the rent but this company never pays my rent back into my account on time - always late. I don’t recommend them. I regret choosing Chesterton to be my agent.

Laleh · 9 July 2024

★★★★★ 5/5

Trustpilot

Tamara Price was excellent on going…

Tamara Price was excellent on going above and beyond after hours and considering my case carefully and offering great advice for my situation. Would use again.

Joe · 23 August 2022

★★★★★ 5/5

Trustpilot

Shannon was very helpful and answered…

Shannon was very helpful and answered all my questions and doubts promptly. She was always attentive and professional and help me find a property that met all my needs.

Cassia · 8 April 2022

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings, Zoe’

Zoe is very helpful and easy to speak to. She made the rental moving process very easy for us and would highly recommend her as a hard worker who’s great at her job.

Jessica · 20 August 2021

★★★★★ 1/5

Trustpilot

Dont use the Battersea Rise office they are either liars or are incompetent.

This company namely at Battersea Rise office has recently sold a house of mine. The deal was exchange and completion would happen within 6 weeks. The buyer decided to change lender but on numerous occassions I was informed completion was not going to be delayed and if it was it would be a couple of days. I refused a higher offer which was £15k more based on this information. I also had given notice to my tenants who were paying me £4k a month so they left just before the agreed completion date. Two months after this date we eventually completed. Chestertons continued to either lie to me during this process or are incompetent either way I lost at least £23k and when I asked for a reduction of their fees they didnt even have the decency to reply. The agents who work at the Battersea Rise branch are shocking dont use them.

Sarah · 22 October 2021

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings - Kate

Kate was friendly, accommodating, and responsive to all our questions and concerns about moving to SW. Her personality and warmth contributed so much to our good experience with Chestertons. Thanks a bunch, Kate!

Ramera · 19 August 2021

★★★★★ 5/5

Trustpilot

Akikur Rahman of Chestertons South…

Akikur Rahman of Chestertons South Kensignton has been wonderful in helping us with letting our property. He left no stone unturned and has been a marvellous back up.

Bruce · 23 May 2022

★★★★★ 5/5

Trustpilot

Successful sale

The experience was positive; Jack Osmond was highly communicative and delivered several potential buyers for the flat, and based on our understanding of the market, we were happy where we landed.

David · 19 December 2021

★★★★★ 5/5

Trustpilot

A wonderful lettings team at Chestertons…

What a wonderful lettings team at Chesterton's, they not only offer a professional service but they are also very considerate to personal needs of both the tenant and the landlord. I would highly recommend both Marianna and Iain, they both go above and beyond with every request - thank you both for taking such good care of us and our property!

Janine · 10 October 2023

★★★★★ 5/5

Trustpilot

Good response time to queries

Good response time to queries - thanks Suzan and Matt

Ingrid · 20 December 2023

★★★★★ 5/5

Trustpilot

Anson Nyako - Chestertons

Anson was incredibly helpful and friendly. He was always quick to reply and was very attentive. Very professional and quick to offer support - would definitely recommend!

Emma · 4 July 2022

★★★★★ 5/5

Trustpilot

Very supportive and professional

Chestertons Barnes were very helpful with both our sale and our purchase. They are consummate professionals who supported us every step of the way. Highly recommended.

Lucy · 14 August 2022