Trusted Agent profile · Hounslow
★★★★★
2,453 reviews across 2 platforms
155 Chiswick High Road, Chiswick, London, W4 2DT, Hounslow, W4 2DT
Part of Chestertons, see every office.
Chestertons's office in Hounslow, at 155 Chiswick High Road, is rated 4.5 out of 5 across 2,453 reviews on two platforms, including 167 Google reviews rated 4.7.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotConor Bunn
Conor Bunn has been very responsive, professional and helpful throughout our house buying journey!
Hi Ben, thank you for leaving a review for Conor. We'll make sure to pass on your compliments to him. Best wishes!
5/5
TrustpilotThank you Niema Latif
I am very pleased with the help we got from our tenancy consultant, Niema Latif, who was very helpful, kind and professional and helped us get everything needed done with reassurance in a quick time. We appreciated that we could trust the process and Niema, knowing we were in good hands. Thank you!
Good afternoon, thank you for the great review. We are so glad Niema was helpful, kind and professional. We appreciate the support and wish you all the best.
5/5
TrustpilotGreat agents
Hands down the best agents in SW6. Conor is a pleasure to work with
Hi Oliver, thank you for the great review. Conor will be thrilled by your kind words. Wishing you all the best.
5/5
TrustpilotRang up to ask many questions as I am a…
Rang up to ask many questions as I am a first time renter and Millie Brandon was nothing but a fantastic help, managed to help me get all the information I needed and couldn't of asked for a better person to speak to!
Thank you for your review!
5/5
TrustpilotI would especially like to thank James
I would especially like to thank James. As my first point of contact, he's always been very helpful and proactive. All my emails were replied promptly, showing commitment and genuine interest in the costumer.
Dear Silvio,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our Property Management team. Thank you for feeding this back to us. Wishing you all the best for the future.
5/5
TrustpilotA TOP PROPERTY MANAGER
Risida Geeganage is the best !
5/5
TrustpilotI’d like to acknowledge the services of Mr Sam Philips
I’d like to acknowledge the professional service afforded to us as renters in Battersea for 2 years by Pendletons Property Manager Mr Samual Philips. He was very responsive to any/all queries we had and arranged quick answers/solutions to us with knowledge, expertise and efficiency. Every tenant should be so fortunate to have a Mr Sam Philips as their rental property manager!
Hi Paul and Leigh Ann, thank you for taking the time to leave a review for Sam. We're happy to hear that he was on hand throughout your tenancy and you had a great experience. Wishing you all the best!
5/5
TrustpilotI have always received a reliable and good service.
I have always received a good service from from Chestertons. They are accurate, very user friendly and helpful. They are also very reliable and pleasant to deal with. The only reason we are not using them in the immediate future is that we are selling the property that they managed. If they were in Leeds where we are buying I would not even consider anybody else. We’re had a very good experience throughout our relationship with Chestertons.
Hi Paul, thank you for taking the time to leave this review, this is amazing feedback for our Property Management team. Wishing you all the best with your sale and move to Leeds!
1/5
TrustpilotFirst time I leave a bad review.. horrible!
First time I leave a bad review at a business but we are shocked at the level of service. We had made an offer for a family home of 5bedrooms and it was accepted by the landlord among other offers as he liked our profile (Respected professionals). 30 min later at 8pm we thanked the agent Milan for the news and we asked two questions by email. Literally the next day at 9am Milan called us to tell us that it is red flag that we have not yet registered at the website (without having responded to our email with our questions)then him and his manager Eleonore rushed us to wire the money immediately. We only had requested to view the property a second time as we only viewed it for 10 minutes and potentially to speak to previous tenants which was in our initial offer. We have rented properties for many years and we have excellent references, we were never treated with such disrespect. Even after we communicated our concerns, they did not apologise, tried to turn this around and say that they didn't respond to our email because it was late at night, and still had the audacity to call us at 9am to claim we are the red flag. We ended up pulling our offer as we wouldn't want the property to be managed by them. Really a shame as we loved the house!Be aware as a tenant but also a landlord!
Hi Io, thank you for taking the time to leave this review and raising this issue with us. We apologise for the inconvenience and frustrations caused by the process and service provided, please be assured that this was not our intention. We will review the processes and make sure this does not happen in the future. Should you wish to raise anything further, please do reach out to us by emailing social@chestertons.co.uk.
1/5
TrustpilotChestertons Fulham misrepresented my…
Chestertons Fulham misrepresented my property for client who was rented from abroad which leaded him to end contract early. They never helped me to deal with this difficult situation. They have never replied my formal complaint. Further they promised to find for me another tenant, however they removed my property from advertisement without informing me, simply to punish me for complaining. I wouldn’t recommend this agency, poor management, no complaint handling. They taking money and go, If there is a problem they simply ignoring you. Totally disorganised, left hand doesn’t know what right hand doing.What is interesting, that now after that review I received email from customer service that they submitted my complaint to the same director of Fulham office who I complaint about to deal with my complaint. This is really a joke! Chestertons head management management simply doesn’t care.
Hi Anna, thank you for providing us with further details so we could look into this for you. We've been made aware that the Lettings Manager tried to get in touch with you yesterday. Please do get back in touch with him so we discuss this further with you.
5/5
TrustpilotGreat personal experience
Dawn was a pleasure to work with. She really took the time to get to know me and understand my requirements and search criteria. Eventually, I was able to find what I was looking for and place an offer. Great to work with Chestertons, and thanks Dawn!
Thank you for sharing your experience Luca!
5/5
TrustpilotTamara Price has been great throughout…
Tamara Price has been great throughout our whole application and has taken the time to go through our application with us which is very rare from my experience. Overall great experience
Hi Sam, thank you for your kind words about Tamara! We're happy to hear that she's helped you throughout the process of finding a property. Should you need any further assistance, please feel free to reach out. Best wishes!
5/5
TrustpilotGreat Lettings Team!
I have been a client of Chestertons for many years. The Lettings Team were fantastic as always in recently securing a large number of potential tenants, incredibly quickly. I'm very grateful to them (in particular Eleonora, Madi and Sarah) for their hard work and friendly, professional service.
Thank you for sharing your experience!
5/5
TrustpilotLeusa and her team did an excellent job…
Leusa and her team did an excellent job in securing an ideal tenant. A big thank you to Chestertons.
Hi Thomas,Thank you for writing a great review.We are glad Leusa and her team secured you an ideal tenant. We appreciate the support.Best WishesChestertons
5/5
TrustpilotProperty management on point
I’ve been renting with Chestertons since 2019. The latest consultant following the property we are living is just magnifique. He’s very professional and reliable. I can definitely count on him. Thank you Jonathan
Hi Massimo, great to hear you've been renting with us since 2019! We'll make sure to pass your compliments on to Jonathan and the rest of the team. Should you need any further assistance, please feel free to get in touch. Wishing you a great summer!
5/5
TrustpilotCynthia - Chestertons
I had the pleasure of dealing with Cynthia recently while searching for a rental property. She was most enthusiastic, helpful, informative, flexible and proactive in quickly closing out the formalities. I would recommend Cynthia to anyone looking to rent a property in the area. A delight to deal with.
What a wonderful review!Thank you
5/5
TrustpilotGreat service
Xiaoyi is always very helpful and responsive with any queries I have. Very much appreciated!
Hi Rosie, thank you for taking the time to leave a review for Xiaoyi, she'll be delighted to read this. Best wishes!
5/5
TrustpilotProfessional, responsive and friendly
Nishaad is very professional and friendly. He has shown great capacities to adapt to his clients needs and always finds solution to satisfy his clients. Nishaad is also very responsive and has great communication skills. I recommend you to deal with him for any property search.
Thank you for sharing!
1/5
TrustpilotI had an absolutely nightmarish…
I had an absolutely nightmarish experience with Chestertons. Their lack of professionalism and utter disregard for tenants' rights were shocking.Firstly, when I reached out to discuss the proposed deposit deductions, they simply ignored my emails, leaving me in the dark about their unjust claims.To make matters worse, my deposit was not even registered correctly. Despite their legal obligation to protect tenants' deposits, they failed to comply with the necessary regulations, leaving me with little recourse for my rights as a tenant.Their overall communication and responsiveness were abysmal, leaving me feeling undervalued and frustrated throughout the entire process.I strongly advise anyone considering renting from [Agency Name] to think twice. This has been, without a doubt, the worst property agency experience of my life, and I wouldn't wish it upon anyone else.
Hi Karolina, we are sorry to read your comments and we understand that one of our managers has since reached out to you to discuss. We do have to follow the instructions of the Landlord in relation to deposit deductions but we understand the dispute process has been explained to you and we can offer any guidance needed through this process. We can confirm that your deposit is protected with TDS. Should you have any further queries, please do get in touch with the team to discuss further.
5/5
TrustpilotPreya was always very responsive and…
Preya was always very responsive and supportive during the time of her managing my flat. I would highly recommend her to other tenants looked after by Chestertons.
Hi Julia, thank you so much for your review. It's been an absolute pleasure managing your property and we will pass your compliments on to Preya and the rest of the team!
5/5
TrustpilotHappy with the service
Hannah has been great at letting us know when safety checks are needed, organising these & making sure certificates are held on file. Very happy with her service.
Hi Barbera, thank you for taking the time to leave this feedback for Hannah. We truly appreciate your feedback!
5/5
TrustpilotChestertons Review
Imogen was a fantastic point of contact over the course of our tenancy. Never any issues and always a seamless communication channel. Very caring and attentive. Thanks a lot!
Thank you for sharing your experience with Imogen, we're happy to hear everything went smoothly during your tenancy. Best wishes!
4/5
TrustpilotNew property manager Shakil Khan stepped in to resolve the issues and proved to be helpful
I have been renting my property with Chestertons for the past 6 months. The contracting and referencing was smoothly organised. When I moved in, the property manager wasn’t very responsive and contractors didn’t appear in 4 months time. I am glad that the agency appointed a new property manager Shakil Khan who has been very responsive and is currently helping to organise all the maintenance works required. He has demonstrated a client oriented approach and professionalism.
Hi Diana, thank you for sharing this review with us. We're happy to hear you found the contract and referencing process a smooth one and that Shakil has been on hand whenever needed. Wishing you all the best!
5/5
TrustpilotExcellent service from the team
Excellent service from the team. Especially Thomas & Suzan. Kept us informed in a timely manner and a joy to work with.
Thank you for your 5* review of the recent service you received from our team at James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
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Tell us what you need and we'll put you in touch. Chestertons Chiswick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
