Chestertons Chiswick reviews in Hounslow

★★★★★ 1/5

Trustpilot

Been dealing with Chestertons for many…

Been dealing with Chestertons for many years, with many individuals...Although I recognise there are some decent individuals, as in any organisations, recurring behaviours include:- Outright lies- Being disrespectful (laughing at you for asking a question, shouting at you over the phone)- Lack of responsiveness- Shifting the blame on others and/or on the person coming with a query Witnessed this with front office (lettings and sales); back office (renewals, prop management), at different levels of seniority

Your_name · 28 June 2024

★★★★★ 5/5

Trustpilot

Great service

Vanessa has been super helpful with resolving issues with our apartment. She always replies promptly and answers any questions that we have clearly. Thank you Vanessa!

Hannah · 15 July 2024

★★★★★ 5/5

Trustpilot

Thank you Chesterton’s

My experience with Chesterton’s has just been flawless. They helped me secure the apartment I liked at the best possible tenancy conditions, always being at hand for support and further clarifications in finalizing the letting process, all of that while I was away from the UK. I would like to thank in particular Luana Fiore and Rafael Alves.

Edo · 9 November 2021

★★★★★ 5/5

Trustpilot

I had a great experience with

I had a great experience with chestertons. Dawn was very helpful in every step of the way. From finding the apartment i wanted to-rent. To explaining and helping out with the agreement and discussions with the landlord.I am very happy. I will def recommend this agency and use it again in the future.

Maria · 22 July 2022

★★★★★ 5/5

Trustpilot

Renting made easy!

getting the contract and everything sorted was so easy and happened so promptly. Suzan and Hannah were fab and extremely helpful throughout the entire process !

Lara · 13 July 2024

★★★★★ 5/5

Google

This is my second year with the Chiswick team. I really appreciate their efforts to find credible tenants on a timely basis and manage the entire process very smoothly.

Arif · 11 January 2026

★★★★★ 5/5

Trustpilot

Renting a property in Clapham

Renting a property in Clapham. Sharon Chattalis was incredibly helpful, all very professional and the tenancy transfer was done very quickly, with clear support throughout

Jack · 29 July 2024

★★★★★ 5/5

Trustpilot

Mark has been unfailingly helpful in a…

Mark has been unfailingly helpful in a year when I have had to ask for more assistance than usual. And when he has been away from his desk his colleagues have given speedy, friendly and exemplary help. Strongly recommended.

Francis · 12 October 2023

★★★★★ 5/5

Trustpilot

I would highly recommend James…

I would highly recommend James Pembleton.Also,the service we had from Suzan was exceptional.All queries were dealt with quickly and very professionally.Furthur to say Suzan went the extra mile in ensuring everything went smoothly.Thank you Suzan and the team.

Ks · 3 November 2023

★★★★★ 5/5

Trustpilot

Thank you so much Leusa for your help…

Thank you so much Leusa for your help in finding me a apartment in the area which I was aiming for. Your approach was professional, friendly with a polite tone. I appreciate all your help. Thank you so much.

Sachin · 10 October 2023

★★★★★ 1/5

Trustpilot

I have and am having one of the worst…

I have and am having one of the worst experiences letting from Chestertons. There have been three instances already where the agent has mis-sold on commitments when we view the property and then what we finally agreed on. They even threaten to forfeit the holding deposit if we do not move forward, which I do not know if its legal before signing the agreement, whether they can forfeit or no. But they just bully the tenants. All this has happened even before the tenancy has begun and I do not know what all I have to face with them once we actually are using the property and reach out to them if there are any problems.Also, there is literally no escalation that I have realized. I have tried to request to speak to someone senior but the agent has just denied. They even denied to meet in person in the office. As a suggestion, I would recommend you to not work with this agency in the first place. However, if that is not an option and you really like the property, I would recommend you to really get everything clarified everything. I would not recommend you to trust their word or any other verbal promise on the call. They just go back on their word very easily and it has happened thrice with me already now.

Pranav · 15 March 2024

★★★★★ 5/5

Trustpilot

I worked with Isabella Thompson and she…

I worked with Isabella Thompson and she was great! Very helpful and really good response times. It made the whole process a lot less stressful and my friend and I felt well supported.

Pallavi · 23 February 2024

★★★★★ 5/5

Trustpilot

Excellent service!

Worked with Rosie to rent a wonderful home. She understood our requirements and preferences from the get go and we were really happy with her patience, responsiveness, and dedication throughout the entire process! We would highly recommend her work.

Nishitha · 5 October 2023

★★★★★ 5/5

Trustpilot

Chesterton property management

Dealing with Chestertons property management team Dan Midgely made my life more peacefull, efficient. It is a worry when things don't work as a Tenant. Thank you Dan and thank you Chestertons. Grateful for the help and clear communication,

Customer · 5 October 2023

★★★★★ 5/5

Trustpilot

Thank you Delphine!

Thank you Delphine!It was a pleasure working with you on our project. The family are so happy with the new apartmentYour hard work and professionalism made this happen! It was a tricky transaction with lots of paperwork needing to be completed in a short space of time and we couldn't have done it without you!

Chesterfieldhill · 24 March 2022

★★★★★ 5/5

Trustpilot

Katherine

Katherine was so clear, efficient and got us a good deal. Not many agents around like her.

Shehla · 25 November 2024

★★★★★ 5/5

Trustpilot

Thanks to Shakil from Chestertons

Thanks to Shakil for his good support. I had problems with the windows and it is so hard to find companies to do this work, but Shakil persisted. Thanks also for the always good and fast communication.

Benjamin · 19 November 2023

★★★★★ 5/5

Trustpilot

Juliette has been great during my…

Juliette has been great during my rental search and the whole process was smooth! Would highly recommend Chestertons and Juliette for Lettings !!

Ms · 20 August 2024

★★★★★ 5/5

Trustpilot

A great move in service and much higher…

A great move in service and much higher quality than the previous agency I had to deal with. The thing I liked the most was the website where you could follow progress from both landlord and tenant’s side. Special thanks to Melissa, as she was always prompt and made our move quick and efficient

Uendi · 27 April 2022

★★★★★ 5/5

Trustpilot

5* for Conor

Conor was incredibly supportive and attentive throughout the entire process. He took the time to understand what I was looking for and delivered.

Katie · 17 August 2024

★★★★★ 5/5

Trustpilot

Tenancy with chestertons

Tenancy with chestertons, specifically helped by Abbie Bullen (wandsworth) and it has been extremely successfulShe has guided us through every stage and been very thorough to ensure we know the process and what we need to do and has also checked in with us since moving in, it’s been great!

Steph · 12 October 2022

★★★★★ 5/5

Trustpilot

Thanks so much to Jess (best rental…

Thanks so much to Jess (best rental agent) she managed to show us one property which we loved and secured in a competitive rental market. Jess also went above and beyond by checking everything was okay at the flat before we moved in along with also helping us with background checks

Emily · 31 August 2022

★★★★★ 5/5

Trustpilot

Christie and the Chestertons team are…

Christie and the Chestertons team are efficient, diligent and highly recommended!

Benno · 28 May 2026

★★★★★ 1/5

Trustpilot

Mercenary Chestertons are THE WORST

Chestertons are without a doubt the worst of a very bad bunch when it comes to real estate agencies (at least from a tenant perspective).They are awful at almost everything they are supposed to do during a tenancy (like fix problems, etc ... we once went 3 MONTHS over winter without hot water before they fixed the problem). As a tenant, you exist only as a cash cow to them, to be ignored during your tenancy when fixing things might cost them money, then squeezed at renewal time to milk as much money out of you as possible for themselves. I am fairly certain that the price hikes they demand year upon year are not even going to the landlords, but to themselves in whole.If you are a potential tenant, I would recommend that you steer well clear of them. I myself will never rent through them ever again after my experiences. Even a ZERO star rating would be too high in my opinion.

Bill · 29 February 2024