Century 21 Heston Hounslow reviews

★★★★★ 1/5

Trustpilot

Greedy and rude staff, broke the contract

I hope this review is helpful to some, especially young people moving out for the first time. Sorry it’s so long, but that’s how awful Peterborough's Century 21 is. This company have failed me time and time again. I tried to give them the benefit of the doubt and bite my tongue because I was so excited to just move out of my family home and gain some independence, I saw everything through rose tinted glasses. I arrived at my room in my shared accommodation on the 4th of July 2022, where I found dirty skirting boards (literally layers of dirt and dust), cobwebs in every corner, stains on the carpet, a horrible paint job, a bathroom ceiling literally peeling off, a door that doesn’t shut properly, and numerous other things. These are all things that absolutely should’ve been sorted before my tenancy started, but I ignored it, I enjoy cleaning, so I was happy to do that myself. The other things weren’t extreme but just made my living situation a bit dingy considering I was paying £525 a month for a house share with that much wrong with it… Anyway, I carried on trying to enjoy my tenancy despite these factors, until I became aware of contractors viewing my room without my knowledge, (which is very illegal). Someone let it slip on the phone to me that they had been there while I was at work, nobody had bothered to make me aware of this. I am a 19-year-old girl who very much values my privacy, so to have men in my room without my knowledge made me very uncomfortable. All I got back from Century21 was them shifting the blame to the contractor company. Proceeding this awful experience, I asked Curtis and Ben to contact my landlord to see if I could get my tenancy ended early, as C21 had now broken the contract by letting someone into my room without my knowledge. It took a few weeks for someone to actually be bothered to give me an answer from my landlord, even after me offering to contact them myself, leaving me to pay another month rent when all I wanted to do is be rid of this company and the broken house I lived in. While I spent my last month in the accommodation there was a tap leak (the tap was broken the whole time I lived there but this was the first time it leaked into cupboards) the leak ruined all the food I had in my cupboards and some kitchen supplies I had in there too. I received no apology for my inconvenience. During the time my room was being viewed by potential tenants there was a few times people would view my room without my knowledge. I know this because I came home from work once and there were still 2 viewing lefts on the room when I was only aware of one happening that morning (not at 3pm) … For the first viewing that was arranged with myself and one of the team for Saturday 10th September, I didn’t end up being home for the viewing when I said I would be. There was an emergency which meant I had to be elsewhere, however when I told Curtis on the phone that I wasn’t there he sighed at me and explained he didn’t bring any keys to the property, like its my job? When I apologised for this, he cut me off and put the phone down without saying anything. I remember being infuriated at the attitude, but I let it slide because I didn’t want to talk with C21 about anything but my tenancy at this point. Since leaving the room, C21 have now tried to deduct £55 from my £250 deposit because “there was a stain on the carpet, and the bathroom and bedroom was left very, very dirty”. Anyone who has seen the state of that room when I first moved in can vouch for me that the room was cleaner when I lived in it/after I left than when I first moved in (and the stain was already there, a family member even mentioned it to someone) . Curtis stated in an email prior to my move out date, that the room be cleaned, but only so it’s not in a worse state than what it was when I moved in. I spent an hour cleaning every visible bit in that room, however because I missed a tap, a plug and left a hair on the wall in the shower they feel the need to take £55 off me. This company is greedy, rude and has absolutely no care for their customers. Century 21 made my first time moving out a miserable one and I wish only bad things for them as it really is one mistake after another with them. I got no sincere apology and probably never will. I’ve worked with customers before so I know exactly what kind of person I seem to them because they will not be able to see how awful they really are. I’m so disappointed with the slow/lack of communication I’ve had with them let alone the contract they broke and tried to blame on someone else.

GS · 10 October 2022

★★★★★ 1/5

Google

Honestly the worst real estate agency I’ve ever dealt with. Communication is completely nonexistent, they stop responding to texts and calls without any explanation. A basic level of professionalism and responsiveness shouldn’t be too much to expect, but sadly that’s not the case here. Would not recommend.

Niyati · 13 April 2026

★★★★★ 5/5

Google

Taman was outstanding in helping me buy a new property. His deep market knowledge, excellent communication, and strong negotiation skills made the process smooth and stress-free. I highly recommend Taman for anyone looking to buy or sell a home. Thanks to him, I am now the proud owner of a wonderful new property! ---

Mandeep · 11 July 2024

★★★★★ 5/5

Google

I had the pleasure of working with Taman. Taman was very informative about letting out a property and helped rent out my commercial property within a week of listing. I had gone to other agents but Taman showed the most amount of professionalism. I deffo recommend using him as your go-to estate agent.

Jasmeet · 11 July 2024

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I recently bought a house through Century 21 Heston and had an excellent experience. The team was professional, supportive, and always available to answer my questions. They guided me smoothly through the entire process and made what could have been stressful feel easy and straightforward. I truly appreciate their dedication and highly recommend Century 21 Heston to anyone looking to buy or sell a home.

Ismail · 1 October 2025

★★★★★ 5/5

Google

Taman was fantastic in helping me rent a property. The process was incredibly smooth and efficient, with constant updates every step of the way. He promptly answered all my questions and provided amazing aftercare, resolving any issues quickly. I highly recommend Taman for his professionalism and excellent service. Thankyou Century 21 Heston!

J · 11 July 2024

★★★★★ 5/5

Google

Amisha was fantastic in helping me rent a property. The process was incredibly smooth and efficient, with constant updates every step of the way. She promptly answered all my questions and provided amazing aftercare, resolving any issues quickly. I highly recommend Amisha for her professionalism and excellent service. Thankyou Century 21 Heston!

Nitin · 11 June 2024

★★★★★ 5/5

Google

I would like to thank Kiran and the team at Century 21 for their help in searching a place to rent. Kiran’s correspondence was prompt and professional. Unlike some, they are not pushy, unconcerned, or rude. Cannot recommend them highly enough.

I · 1 December 2024

★★★★★ 5/5

Google

We contacted Century21 for a couple room to rent. Inder and Amisha were always prompt and responsive to each and every question that we had. They have been very helpful to us in getting a great accommodation within very limited time. I would definitely work with them again and would recommend this company to anyone who is looking for a great service.

Jayveer · 9 November 2023

★★★★★ 5/5

Google

I recently worked with Amisha Verma at Century 21 and was very happy with her service. She was professional, knowledgeable, and attentive from the start. Amisha understood what I needed and gave great advice. She kept me updated and answered my questions quickly, making the process smooth and stress-free.

Alisha · 11 July 2024

★★★★★ 5/5

Google

Hello, Jas has been great, would recommend. Made a stressful situation a little easier.

Afshan · 3 October 2025

★★★★★ 5/5

Google

Excellent service from start to finish. The staff were friendly, professional, and the entire process was smooth and efficient. Thank you, Jas and Inder, for your outstanding help.

Liza · 10 July 2026

★★★★★ 5/5

Google

Taman was an exceptional real estate agent! From start to finish, he was highly professional, knowledgeable, and attentive to my needs and questions.I would highly recommend him to anyone looking for a trustworthy and skilled real estate agent.

Hashbir · 19 December 2024

★★★★★ 5/5

Google

Sold our property through the help of Century 21. Great communication and service.

Novitec360 · 3 October 2026

★★★★★ 1/5

Trustpilot

Horrific experience

Horrific experience. Used the Cobham branch back in 2024/25 and the deposit was taken by Dylan and never returned. He had not put into the Mydeposits scheme as per contract and now we are missing over £1200.

Customer · 10 April 2026

★★★★★ 1/5

Google

Pathetic experience especially with Inder the MD itself. Such an unethical man I have never seen in my life. He did not return our deposit and made unfair charges plus not provided any quality service during the tenancy period. Please save yourself and your money. Don’t hesitate to write a review for him and save the community.

Rajni · 17 October 2025

★★★★★ 1/5

Trustpilot

Fake Google review

Hi this is Australia, the 21 century hills district, they monitor the Google reviews, whenever they can guess the person leaving bad review or 1-3stars, the principal threatens the person to be sued unless the person put them down asap. Hey Mr M, B! You are not Kim jeong eun, Australia is not North Korea. Australia is a democracy nation, you cannot stop my freedom of speech and words to express through true experiences. I know why you have 4.7 Google review overall, because you threatening people

XxBubblesxX · 22 April 2021

★★★★★ 5/5

Google

Purchased first home with century 21 . Excellent service . Recommended inder singh paji . Thank you guys .

Amardeep · 10 August 2026

★★★★★ 5/5

Google

Century21 Heston branch impressed me with their dedicated staff. The team at this estate agent displayed exceptional professionalism and a deep understanding of the local real estate market. They were attentive, responsive, and went the extra mile to ensure a smooth experience. I highly recommend Taman for his excellent service and knowledge.

Jaspreet · 13 January 2024

★★★★★ 4/5

Google

Spoke with many agents in the area and having been an agent myself for 19 years I found C21 to be the most professional compared to many. They keep in touch and have had many viewings and offers in just a few weeks Pallvi was brilliant even though she's new ...give them a try

Bobby · 9 November 2023

★★★★★ 5/5

Google

Taman is an exceptional real estate professional who truly goes above and beyond for his clients. His knowledge of the market and dedication to finding the perfect property is unmatched. I highly recommend Taman for anyone looking to buy or sell real estate.

Sunmeet · 11 June 2024

★★★★★ 1/5

Trustpilot

Mark asked us to do some work for them…

Mark asked us to do some work for them in Chalfont St Peter, did not pay and then closed down. Warning is not to give them credit. We have sent reminders Etc but not replys.

Greenfield · 22 October 2024

★★★★★ 5/5

Google

I had a great experience with century 21, specially with Humdeep as I needed some vital information about certain commercial properties and Humdeep helped me out to his best ability, with keeping my preferences and requirements in mind, and found me suitable properties that fitted in with my criteria. He exceeding my expectations with the portfolio of properties and choices he presented to me, and I would be definitely be dealing with Humdeep again in the future. Thank you for your service.

Pav · 2 December 2024

★★★★★ 1/5

Trustpilot

Avoid

Just recently rented a property with century 21 (peterborough) trying to get Information, housing issues sorted or even trying to talk to the one person you need to is impossible. Everyone just fobs you off you wait days for a call back or reply. I regret getting a rental through this company and at the point i have been moved in a week and ready to find a new house due to the service. It's shocking. As unable to reply on here, it isn't just the contractor, its everyone, I understand we're at Xmas time and it's a busy time for them but a little bit of out their way communication wouldn't go far, or an email to say I've received your query I will get back to you as soon as I'm avaliable but they don't, they leave you hanging for hours and even days.

Chloe · 15 December 2022