1/5
TrustpilotPoor communication and customer care
Poor communication and customer care. Now that I've also seen other reviews, I can confirm it is consistent, and it is better not to do business with this agency.
Trusted Agent profile · Hounslow
Barnard Marcus Lettings Hounslow reviews
★★★★★
790 reviews across 3 platforms
4 Parkfield Parade, Feltham, Hounslow, TW13 4HJ
Barnard Marcus Lettings's office in Hounslow, at 4 Parkfield Parade, is rated 3.2 out of 5 across 790 reviews on three platforms, including 306 Google reviews rated 4.5.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
Reviews
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotNot sure if the estate agent wants to…
Not sure if the estate agent wants to sell the advertised properties. I called them twice to view two different properties. They say they will call back with details and nothing happens after that. Perplexed!!!
1/5
TrustpilotI can't put zero stars, but I should!
We did an offer, paying one week's rent, which hasn't been accepted. The negotiator told us that in 5 days we would have received our money back! 20 days after we are still here waiting for our money...
5/5
TrustpilotCovent Garden Branch
I looked at a property with Clio Oshea from Barnard Marcus from the Covent Garden branch. She was very helpful, professional and polite and was very efficient in responding to any queries I had. I would recommend this team.
1/5
TrustpilotVERY POOR SERVICE AND TREATMENT
Very poor service, Delays not responding your phone calls.If you would like to loose your deposit then you should use Barnard Marcus because they would not stick to your agreement with them and Marcus Barnard will cause you trouble and expenses .
4/5
TrustpilotSERVICE
I will like to recommend Barnard Marcus Team at 50 Addiscome Road Croydon Bledian Kelly Katrina and others were always very helpful, friendly and caring at all time during our sale of the property They are trustworthy
5/5
GoogleVery nice experience with purchasing my flat with the whole team from Barnard Marcus, especially from Karim and Marina.
1/5
TrustpilotBe careful
Very poor service. Conveniently not updating that a tenant had vacated a property prior to auction. Adding a buyers fee in the legal documents for commercial property auctions.Be very careful with BM, they could very expensive for naive clients.
5/5
GoogleSophie Kiely from the lettings team is thoroughly professional and super helpful with prompt response to queries and or issues. Strongly recommend her and Zein from her team .
5/5
GoogleMarina did a fantastic job in securing a great deal on our mortgage. She was extremely knowledgeable,informative and responsive throughout the entire process. She kept us updated throughout the application process. Highly recommended!PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotTooting Branch
Such a poor service and you cannot reach anyone on the phone! We placed an offer for a house in Tooting and no one has got back after numerous emails and calls! Shocking and clearly their loss!
1/5
GoogleReally bad experience. Dream home was compromised due to their lack of transparency and unresponsiveness. We had to chase them up constantly. It felt like we were begging for a property. Waste of time and extremely disappointed.NegativeProfessionalism
1/5
TrustpilotOne of the worst estate agencies to…
One of the worst estate agencies to ever do it. No care whatsoever for the tenants, just money-grabbers.
1/5
TrustpilotWish 0 star was an option
Only giving 1 star because 0 star is not an option. they're absolutely abysmal the it come to communication and doing their job. Living in their property was the most stressful and miserable year of my life
5/5
TrustpilotFantastic staff
Fantastic staff, great communication throughout the whole process. Would definitely use them again.
5/5
GoogleNice Africa shop , perfect
Agent replied · 12 June 2024
Hello, although we most certainly appreciate the 5 star review, we are an estate agents not a Africa Shop! Kind regards.
1/5
TrustpilotSpam post
Please ask your leaflet workers notTo ignore the no spam post signs!!
1/5
TrustpilotLied to us about the price of offer
Lied to us about the price of offer, mentioning that others were offering higher than us just so that they get more commission. Do not trust anyone that works there!
2/5
TrustpilotUnprofessional..high fees?
They don't come across as very professional, quite sloppy. Never used them before. I was thinking of bidding in one of their auctions. £1150 fees if you are successful, regardless of the actual amount.
5/5
TrustpilotI was very happy with the service I…
I was very happy with the service I received on my house purchase with Barnard Marcus Furzdown. Glen in particular was great and very supportive throughout the property purchase from start to finish. I would highly recommend them
5/5
Googlerecived excellent service, i bought my first house through barnard marcus .they guides me alot.
5/5
GoogleBrilliant service, mortgage broker was very capable and offered great assistance through all the steps
5/5
TrustpilotI sold my property in Furzedown through…
I sold my property in Furzedown through the Streatham branch. Glen and the rest of the team were great. With support from Ish, Siobhan and financial advice from Stephen I was well looked after. Thanks guys!
1/5
GoogleTook over a year to sell my flat.
Agent replied · 12 June 2024
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
