Trusted Agent profile · Houghton Le Spring
★★★★★
1,109 reviews across 2 platforms
14a Newbottle Street, Houghton Le Spring, DH4 4AB
Pattinson Estate Agents's office in Houghton Le Spring, at 14a Newbottle Street, is rated 4.3 out of 5 across 1,109 reviews on two platforms, including 48 Google reviews rated 4.7.
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Every review we hold for the Houghton Le Spring office, from every platform, shown as written. First names only.
5/5
TrustpilotStockton branch of the company have…
Stockton branch of the company have great staff. They kept me well informed of everything that was going on.They have being really really helpful, nothing was too much for them from start to finish. I would like to thank Mel she was great got things moving for us. I would highly recommend them.
5/5
TrustpilotExcellent
Gary was excellent from start to finish of my purchase. He kept me updated all the way through. Never hassled me, just the right amount of communication. Gary is a credit to Pattinsons, a real estate agent. Thank you for making my house purchase as stress free as possible.
1/5
TrustpilotTerrible
I listed my home with this company and the customer service was terrible. They did not explain the process, they did not keep me informed and when I called them to find out what was happening with the sale of my home I come to find out that the person who was assigned to my home was on annual leave for two weeks and nobody would be dealing with enquiriesEnquiries have been made about my property and the follow up was poor. They sent an email and failed to follow up with the buyers. I requested that following the poor service which I received for my property to be removed they said that I would have to wait an additional month or pay 1000 plus vat to have it removed. Given that one person is on annual leave that means for the remaining 5 weeks they will do nothing with the property. What a waste of time and effort. I wouldn’t trust them with my home ever again.
Hi Sabrina, We are sorry you have not had the service we would expect from us. Can we ask you to provide more information, like the property address in question and the email address you registered with us. can you provide this information to socialmeadia@pattinson.co.uk so we can look into this matter further
5/5
TrustpilotSophie for Pesident
I write as a customer who recently purchased a house through the Hexham branch. I have to say that my dealings with Sophie Hindmarch were second to none. She was fast, professional, efficient and charming every single time I dealt with her. Thank you so much Sophie! Robbie
5/5
TrustpilotExcellent team at the Consett office
We can highly recommend Pattinson Estate Agents. Everyone who work in the Consett office are so very helpful. In particular Stephen who keeps you fully informed all along the way Nothing is too much trouble and is always giving you updates on your sale . All in all Excellent.
4/5
Trustpilotletting and auction sale
Pattinson assisted with finding a tenant. Lengthy process although much to do with pandemic. Overall good service. I also sold same property via Pattinson auction. Valuation was higher than what bidders were offering for good number of months each time trying to persuade me to accept the low offer. Finally I was lucky someone bought it at much closer minimum price we had set. I had no hasstles otherwise.
1/5
TrustpilotPattinson - Peterlee
Pattinson - PeterleeI organised a valuation of a property for sale with the Peterlee office. No one turned up. I called and was told that the booking was entered onto their system incorrectly by a new staff member. Clearly a training and management issue. Not my problem and they are not getting my business. Laughable service.
Hi Paul. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotWent the 'extra mile' on a few occasions
I dealt with Terri at their Blyth Office for my house sale. Excellent service from her and her colleagues. Went the 'extra mile' on a few occasions. Would not hesitate to recommend to others. Used their recommended/'in-house' Solicitors and they were good too. In view of my ill-health I was very grateful to be able to hand things over to the professionals and let them get on with their job without undue chasing or monitoring etc.
1/5
TrustpilotAuction leading to a 3-year legal battle and settlement
In May 2021, I embarked on what seemed to be a straightforward journey of purchasing a property through Pattinson at auction. However, this process quickly devolved into a 3-year legal battle that brought significant financial strain and immense personal stress to my family and me.Pattinson marketed the property as an auction sale with an undisclosed reserve price, only to later sell it to me below this threshold - and the courts later confirming they had no express authority to do so. Despite my commitment to the purchase, including paying a substantial deposit and Reservation Fee, Pattinson failed to complete the sale, and I did not receive a refund until about 2.5 years later after several repeated requests.Throughout this ordeal, Pattinson's representatives, specifically Bobby Myers and Vinny Dadhria, lacked clear, transparent and honest communication. In my opinion, this suggested to me that there was miscommunication at best and/or dishonesty at worst. My own experience, along with questionable practices found in online reviews, raises serious concerns about their business operations.The escalating damages and legal costs forced me to sell my previous home, leaving my family dependent on the support of relatives to avoid homelessness. Additionally, with a significant portion of our funds withheld and rising mortgage rates, our ability to purchase another home was severely diminished, delaying our plans to grow our family.After three years, we accepted a settlement offer from all three parties involved to conclude the litigation, but the loss of time, energy, and the intense stress we endured means that no settlement could ever fully compensate us.Although Pattinson were not entirely responsible for what had occurred, I urge anyone considering Pattinson to exercise extreme caution. If my experience is any indication, the process is fraught with challenges that should be avoided at all costs. If you do proceed, document every step meticulously, including recording all communications, and ensure you have sufficient funds in case legal action becomes necessary.Update: I have been asked to remove my review entirely, or else Pattinson "will have no hesitation in issuing proceedings without further reference". Apparently, my attempt to leave an honest review of my personal experience with Pattinson caused them to become protective of their reputation and have warned me of the potential for further litigation. Therefore, I am updating my review to clarify (1) there were two further parties to the litigation and the settlement was made by all three parties, and (2) Pattinson were not entirely responsible for what occurred.
5/5
TrustpilotExcellent communication and service
The service we have received from Paula has been exceptional. The communication has been prompt and thorough throughout our sale and nothing has seemed too much trouble for her. Danielle in branch has also been very helpful with both our sale and search for an onward property. Will certainly be using the services of Pattinson in future.
5/5
TrustpilotAlnwick Branch
We have had a brilliant experience with Pattinson so far. Kelly has been amazing, very informative with the buying process. So helpful with any questions you need answered! She makes you feel at ease which makes the process a lot nicer experience. Thank you so much!
1/5
TrustpilotWorst company I've dealt with.
Anyone looking to buy or rent with Pattinson Estate Agents Pattinson Estate Agents, Bedlington Branch avoid them at all costs.I rented a flat for 6 months and advised them numerous times during the tenancy that there was an issue with damp and mould. this damp was caused by a hole in the wall that Pattinsons now claim I'm liable for, quote "the damp was caused by a bed being against a wall, not allowing proper ventilation". Nothing to do with a hole in the wall, allowing water to seep through. They have since painted over the mould, more than likely not resolved the damp issue and the next tenant will have the same issue. The flat is relisted to rent again but still hold my deposit. Absolutely awful company to deal.**updated to the response from Pattinson** You sent out a for a report which did state lack of ventilation on the property and that you admitted was your fault and not mine. The report did not make any mention of the penetrive damp we reported and confirmed. Would also refuse joint visit with my insurers to agree liability. I look forward to the conclusion of the TDS and trading standard review.
Dear MattThank you for your comments. We had a professional damp proofer out to the property who confirms it was condensation and black spot mould (not external water ingress or a leak) affecting the property. This is caused by lack of adequate heating and ventilation. As such this is the tenant's responsibility to address. I understand the matter has now been referred to the TDS who will adjudicate over how the damage deposit is to be dispersed.
5/5
TrustpilotHighly recommend Pattinson Estate Agents
Recently used Pattinson Estate Agents to buy our first house. As first time buyers relocating from London, organizing the wievings was complicated but they helped us from start to finish and they were very professional.Jonathon was always very prompt in replying our emails and helped with every steps until we got the keys.Highly recommend Pattinson Estate Agents.
5/5
TrustpilotI’ve recently been looking for my…
I’ve recently been looking for my forever home and can’t thank Lara enough for being so accommodating and honest. Her opinions and experiences went along way and really helped me with my decisions and doubts. Thank you so much Lara
5/5
TrustpilotRecommended Co
Jamie was excellent in assisting us with the auction purchase of our property. The whole auction process seemed daunting but Jamie and the rest of the team were always helpful and guided us through the process.
5/5
TrustpilotHighly recommended
From viewing a property to the offer process and beyond, Pattinson staff were amazingly efficient and understanding. Viewing was 100% in line with the 2020 / 2021 Covid rules and their communication through the offer process was spot on. If they said they'd do something, they did it. If they said they'd call me, they did. What more can you ask for. Thank you so much for everything
1/5
TrustpilotThe Keith Pattinson Auction Scandal Scam | An Open Statement From A Registered Freehold UK Land & Amenity Development Property Owner (Cardiff CF24 2HB, Colwyn Bay LL28 5YB, Thatcham RG19 4NG 4ND 8ET)
This is a Formal Public Statement concerning the Keith Pattinson Property (Auction) Scandal - Courtesy of a (Directly Affected) Registered Freehold UK Land & Amenity Development Property Owner in Cardiff CF24 2HB , Colwyn Bay LL28 5YB & Thatcham RG19 4NG RG19 4ND RG19 8ET.Pattinson Estate Agents must always seek valid consent before "Spamfully Hijacking" and "Criminally Racketeering" the Online Marketing Spaces of (Legitimate) Private Property Sellers.Thankfully : (So) Many (Highly) Respectable UK Property Owners would Never Ever Dream of Going (Anywhere) Near such an Absolutely Dreadful (and Fundamentally Unscrupulous) Company.Some Of My (DIRECTLY) Affected Properties , (Where I , The Registered Owner , have repeatedly asked Keith Pattinson Ltd, Pattinson Estate Agents and Pattinson Property Auctions , etc , to Immediately "Cease and Desist" from "Utterly Shameless Scammery") , are as follows :Land Development Property in Cardiff CF24. Sterling Close, Pengam Green, Splott, Cardiff. Caerdydd, CF24 2HB, South Wales ,Wales, UK (Land Registry Number CYM357296 / Postcode CF24).Land Development Property in Colwyn Bay LL28. Old Highway, Colwyn Bay. Conwy, LL28 5YB, North Wales, Wales, UK (Land Registry Number CYM600541 / Postcode LL28).Land Development Property in Thatcham at Chamberhouse Mill Lane, RG19 4NG RG19 4ND Amenity Lot, Weir, Fish Ladder, Bridge, Crookham Hill, Colthrop, Thatcham, West Berkshire , England , UK (Land Registry Number BK516264 / Postcode RG19).Anyone can Independently Search Online for more details about the Keith Pattinson LTD Property Scandal - fully inclusive of Pattinson Estate Agents and Pattinson Property Auctions , etc.Anyone Can Also Easily Search Online for Any of the Following Terms : Pattinson Cardiff CF24 2HB , Pattinson Colwyn Bay LL28 5YB , Pattinson Thatcham RG19 4NG , Pattinson Thatcham RG19 4ND, Pattinson Auctions Cardiff CF24 2HB , Pattinson Auctions Colwyn Bay LL28 5YB , Pattinson Auctions Thatcham RG19 4NG , Pattinson Auctions Thatcham RG19 4ND, Pattinson Estate Agents Cardiff CF24 2HB , Pattinson Estate Agents Colwyn Bay LL28 5YB , Pattinson Estate Agents Thatcham RG19 4NG , Pattinson Estate Agents Thatcham RG19 4ND , Keith Pattinson Cardiff CF24 2HB , Keith Pattinson Colwyn Bay LL28 5YB , Keith Pattinson Thatcham RG19 4NG , Keith Pattinson Thatcham RG19 4ND.(Financially-Powered) UK Corporate Database (and Customer Review) Companies like Trustpilot (TrustPilot.com) should not allow themselves to be (Corruptly and Repeatedly) "Bought Over" , (or "Financially-Induced") , by Dishonest Business Entities like Keith Pattinson LTD (via Pattinson Estate Agents and Pattinson Property Auctions , etc) - Otherwise (Worldwide) Consumer Trust (and International Public Confidence) in such (Financially-Powered) UK Corporate Database (and Customer Review) Companies , like Trustpilot (TrustPilot.com) , Will Never Ever Be (Ultimately) Achievable.THIS IS A DIRECT PUBLIC STATEMENT (AND A FINAL OPEN REMINDER) - DIRECTLY FROM THE REGISTERED FREEHOLD OWNER OF ALL OF THE ABOVE PROPERTIES.MY DIRECT CONTACT DETAILS HAVE BEEN INCLUDED (BELOW) - JUST IN CASE ANYONE WANTS TO LEARN A BIT MORE ABOUT SUCH MATTERS.Details of Reviewer : Registered Freehold UK Land & Amenity Development Property Owner in Cardiff CF24 2HB , Colwyn Bay LL28 5YB & Thatcham RG19 4NG RG19 4ND RG19 8ET.Full Title of Review : A Formal Public Statement concerning the Keith Pattinson Property (Auction) Scandal | Courtesy of a (Directly Affected) Registered Freehold UK Land & Amenity Development Property Owner in Cardiff CF24 2HB , Colwyn Bay LL28 5YB & Thatcham RG19 4NG RG19 4ND RG19 8ET.The Direct UK (Contact) Phone Number of Reviewer (and Registered Property Owner) is : +447858046425 (For Those Who Wish To Contact Me Directly via SMS Text Messaging , or WhatsApp Calls , or Signal App Communications).
1/5
TrustpilotShame I can’t leave zero
If I could rate this company zero then I would. Awful company to deal with. So many broken promises even after complaints being sent. Very aggressive staff who throw threats around. I would avoid at all costs. Communication is nonexistent and then they get offended when you call them out for it.
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
5/5
TrustpilotGreat team at the Cramlington office…
Great team at the Cramlington office especially Alison and Eve. No complaints about the way our flat was rented out and will definitely use them again to rent out other properties.
1/5
TrustpilotRubbish
Service from start to finish was dreadful.No communication. A simple no chain sale took over 3 months without any reasoning why. Solicitor appointed by them was the same. No communication. When we did get info it wasn’t consistent. 2 grand fir a simple sale, no advertising, no sale board and took forever
Hi Brian. We are sorry you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
1/5
TrustpilotNever again !
Called in Pattinson Wallsend to ask if they could help me sell my home. Soon as I walked in the door the girl shouts over have you got a mask, I explained I was exempt and showed my exemption card , she said okay, I walked further to the desk which had a glass screen up and the girl shouted ‘go and stand by the door’. to which I replied ‘It don’t matter’ and I walked out. She made me feel like a Leper and spoke to me in an awful manner. Never in my life have I been spoken to like that. Horrid Horrid woman with long black hair. In these times I’m sure they would benefit from my custom but sorry Pattinsons I won’t be back and I will be passing on my experience to others.
Hi Karen, we are sorry to hear you haven't had the experience that we would expect. Our teams in all offices are advised that we can have customers enter the premises as long as government advice is followed. We are sorry that you felt unfairly treated. We can assure you that it was not our teams intention.
5/5
TrustpilotWhickham Branch 10/10!
Myself and my boyfriend are in the early stages of looking to purchase our first home. We’ve had dealings with Jodi in the Whickham office on the process and told her exactly what we’re looking for. Jodi always goes above and beyond to answer any concerns we might have and reassure us on anything we’re unsure of. Thank you so much Jodi for the help you’ve given and continue to give! X
5/5
TrustpilotI used Keith Pattinson Whickham branch
I used Keith Pattinson Whickham branch. I have always found Keith Pattinson to be the best estate agents. In particular Ian Robson dealt with our property. He always acted in our best interests and secured the best sale price for our house. He was always contactable and kept us up to date with the progress of our sale. I would highly recommend using them and Ian in particular. He was very professional.
5/5
TrustpilotExcellent friendly service
From the minute I spoke to the girls nothing was a problem. Eryn was my first point of contact and she was very friendly and knowledgeable, she made me feel at ease immediately. Lisa was then my appointed agent and went above and beyond to keep me up to date and make sure the process was seamless
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Tell us what you need and we'll put you in touch. Pattinson Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Houghton Le Spring.
