Janine Hegarty Bell Estate Agents Houghton Le Spring reviews

★★★★★ 4/5

Google

Janine Hegarty-Bell Estate Agents handled the transaction very well. Communication was clear, the process was smooth, and everything was completed on time. I’m happy with the service I received from the agency. However, I did have some difficulties with the seller. I needed basic information about the property after I had moved in. For example, when the intruder alarm went off, I asked for the code to switch it off, and the response I received was not very polite or supportive. I also felt that some of my questions about the house were not handled in a helpful way. Overall, the agent did a great job and I would recommend to anyone anyday anytime, but I think better cooperation and support from the seller would have made the experience much better.

Joel · 11 January 2026

★★★★★ 5/5

Google

Would just like to thank Janine Hegarty - Bel for all her help, support, patience with the viewing and buying of our home. Janine was absolutely phenomenal, very friendly, professional., caring, supportive, approachable and very accommodating when we asked for a second viewing of our home. If we were to sell our home in the future we would highly recommend Janine Hegarty- Bell no problem. Very happy customers, we have our dream home, thank you. Sarah and Jen Forster

Sarah · 16 January 2026

★★★★★ 5/5

Google

Janine gave a realistic valuation for both probate and sale purposes. She went over and above in ensuring that viewing appointments were available at times to suit potential buyers, including weekends. The whole selling process was taken care of in conjunction with my solicitor, including ensuring that access was given for surveys. I could not have hoped for a better person to handle the sale of the house during what was a difficult time. Thank you Janine and Darren.

Steven · 16 January 2026

★★★★★ 5/5

Google

Janine has just sold 2 properties for me. One my mothers and the other mine. In both cases she had secured an offer within days. I am so happy I chose Janine. She was approachable and obviously very knowledgable about the local market. Janine went over and above to get me through this tricky time. I would definitely recommend her. Thank you Janine

Christine · 16 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Janine Hegarty Estate Agents for the sale of my home and the purchase of a new one. I can't recommend Janine highly enough. Her dedication, professionalism, and willingness to go the extra mile made all the difference during what could have been a stressful process. There was a point where it seemed like the sale and purchase were at a standstill, mired in solicitor delays. Janine proactively stepped in, liaising with all parties involved to ensure that things moved along smoothly. Her efforts were instrumental in getting both the sale and purchase over the line. I can't recommend Janine enough.

Michael · 13 October 2023

★★★★★ 5/5

Google

Jannie is very kind and helpful, she helped me a lot and guide me on each step to buy the property.

Amandeep · 7 January 2026

★★★★★ 5/5

Google

Once again Janine has been fantastic. She sold our house within 48 hours ! We wouldn't consider using any other estate agent. Thanks again Janine .

Tracy · 16 March 2026

★★★★★ 5/5

Google

I recently bought my home through Janine hearty Bell estate agents, and although it was a long process, they were supportive and professional throughout. They kept us updated, stayed patient, and worked hard to keep everything moving. I am so grateful for their dedication and would highly recommend them to anyone buying or selling. Thanks again Janine

Tracey · 16 March 2026

★★★★★ 5/5

Google

My friend recommended Janine as she had recently sold her house through Janine Hegarty Bell. I'm delighted that I took her advice. Janine answered the phone promptly and arranged to meet me the next day. She was punctual, friendly, polite and very clear about what I could expect from her. We agreed that she would market the property for me and by 2pm that afternoon the property was on Rightmove showing brilliant photos and details. By the next day I had 3 viewings and 3 offers and just like that the house was sold. I used a solicitor that Janine signposted for me and they were almost as fast as Janine. She kept me updated throughout and was never too busy to take my call. Under 10 weeks later the sale was completed. Wow thanks Janine you're absolutely brilliant.

Sheila · 11 March 2024

★★★★★ 5/5

Google

Brilliant estate agent. This was the most painless house purchase I’ve made to date. Janine is very good at simplifying the process and making everything efficient. She even put us on to her tried and tested mortgage advisor and solicitor, both of which were excellent. The whole process was fast, fluid and stress free. We would certainly recommend this agent.

Miya · 7 January 2026

★★★★★ 5/5

Google

Would recommend Janine to anyone, she was very helpful and made the process of selling our house very quick and easy. Janine came to take photos of our house on the afternoon and by the night it was up for sale, we had viewings booked in straight away and the house was sold in around 3 days!

Holly · 7 January 2026

★★★★★ 5/5

Google

Janine helped sell our parents house for us. Her service was exceptional she also helped us secure a significantly higher price than any other agents we had valuations from. In my dealings with her I always found her very approachable and professional. I got the impression she knows the local market very well.

Martin · 7 January 2026

★★★★★ 5/5

Google

I went to Janine after stupidly using another estate agent and a failed sale with a time waster. I have used Janine previously and still regret not going straight to her again, as she was excellent the first time (before becoming independent). I was delighted she had her own business so reached out to her, she came out the next day- I clearly remember her saying ‘when it sells and I WILL sell it’. The house was on the market the same day followed by a rush of interest. Janine has catered sensitively to my individual needs and communicated with me through my preferred method. She has taken away all of the stress for me and successfully sold my property. I am extremely grateful and have recommended her to many friends.

Rebecca · 13 September 2023

★★★★★ 5/5

Google

Janine was amazing from start to finish! She was our sellers estate agent but went above and beyond to offer help and support to us which she was under no obligation to do as she wasn’t acting on our behalf. I found Janine provided a professional and friendly service and nothing was too much trouble for her. She is proactive and did everything she could to push the sale through. I would not hesitate to recommend her to all my friends and family, amazing service! Thank you for everything you did, I’ll miss our chats! Xx

Anne · 13 September 2023

★★★★★ 5/5

Google

Janine managed the sale of my late fathers house. Friendly, local and contactable, I cannot fault the service as she literally handled everything from start to finish, including recommendations for solicitors to organising the relevant surveys/certifications and inspections. Thank you Janine !! Highly recommended.

Simon · 16 March 2026

★★★★★ 5/5

Google

No messing about with Janine, she is by far the best estate agent I have ever used. She is friendly and super efficient. Me and my partner were very impressed with how quickly Janine works, she had my house up for sale the same day she came out to take photos. Very helpful and always on the other end of the phone. Cheapest fees too. We will certainly be using Janine again in the future.

Sam · 15 July 2023

★★★★★ 5/5

Google

We have used Janine Hegarty Bell a number of times for both buying properties and renting properties out. The service has been excellent from start to finish. We were kept informed every step of the way and they are very friendly and efficient

Kirsty · 16 January 2026

★★★★★ 5/5

Google

Janine is a class act and only send genuinely interested viewers and no time wasters. 10 days 3 viewings and 3 offers. I accepted the offer of £950 under my asking price from a first time buyer. Fast, efficient, friendly, professional and dynamic Fixed price selling with no upfront fees and does what it says on the tin A massive thank you no the wonder your so successful

Sheila · 24 October 2023

★★★★★ 5/5

Google

Janine was the Estate Agent for the vendors of the house I was buying. No question or worry was too much trouble for her. I felt very supported by her through the whole sale process. Janine worked really hard to push the sale forward and she kept me in the loop every step of the way. Very friendly and professional service. I highly recommend her and can’t thank her enough.

Janine · 15 July 2023

★★★★★ 5/5

Google

Janine is a class act and only send genuinely interested viewers and no time wasters. 10 days 3 viewings and 3 offers. I accepted the offer of £950 under my asking price from a first time buyer. Fast, efficient, friendly, professional and dynamic Fixed price selling with no upfront fees and does what it says on the tin A massive thank you no the wonder your so successful

Sheila · 14 August 2023

★★★★★ 5/5

Google

From start to finish buying our house was a fab experience, helped with a delay in paperwork, let us measure countless times and gave us our ID saving money and pressures of doing all that. Janine even gave us the personal service by greeting us with her dog. Lovely lady and gorgeous pooch. If i was to buy or sell I will be back. Thank you Janine 😄

Yvonne · 15 July 2023

★★★★★ 5/5

Google

Janine made the process of selling our house and buying our new house so smooth and easy. Always there to help whenever needed going above and beyond no matter what day or time it was. Very professional service but also very friendly. We recommended Janine to my family member and they can not fault her service and have enjoyed the great experience we did. 10/10 service, highly recommended

Pauline · 15 July 2023

★★★★★ 5/5

Google

Janine has an unrivalled, in-depth knowledge of the local housing market. She is very helpful in getting renovation work done to prepare properties for sale and does an excellent job in getting the best price in the shortest possible timescale. Her communications are also very clear and prompt. I would highly recommend her letting and estate agency services.

John · 19 May 2025

★★★★★ 5/5

Google

Great service from Janine who looked after the sale of my parents home from start to finish. Would strongly recommend Janine, thanks for a great job!

Les · 16 March 2026