5/5
TrustpilotDavy Pearson - excellent
Davy came round to sort an issue in the kitchen. Very friendly and completed the job to a high standard.
Trusted Agent profile · Houghton-le-Spring
Avant Homes North East Houghton-le-Spring reviews
★★★★★
1,721 reviews across 2 platforms
West Rainton, Houghton-le-Spring, DH4 6NN
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Houghton-le-Spring, at West Rainton, is rated 3.7 out of 5 across 1,721 reviews on two platforms, including 9 Google reviews rated 3.7.
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Reviews
Every review we hold for the Houghton-le-Spring office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotCancelled appointment by phone two days…
Cancelled appointment by phone two days before viewing On viewing day I had a call to ask where I was!Communication poor within the company perhaps?
4/5
TrustpilotHelpful and professional.
Helpful and professional.I was promised an email with the brochure which, disappointingly, this hasn't been sent to me.
5/5
TrustpilotLewis has been a great help with…
Lewis from Greenlock place development has been a great help with explaining everything we needed to know. Always kept us informed and giving us the right information.
5/5
TrustpilotOur sales advisor has worked closely with us
Our sales advisor has worked closely with us, assisting in arranging the marketing of our house and reserving our new home. She has kept informed on the build process and helped minimise impact on us due to changes.
5/5
TrustpilotAbsolutely amazing
Absolutely amazing. Sadly I forget the name of the saleswoman who showed me around the development in Barton Seagrave but she was nothing short of amazing. I’m certainly considering purchasing with Avant in the next couple of months.
5/5
TrustpilotBella@Bradley point was a real pleasure…
Bella@Bradley point was a real pleasure to deal with. So patient and understanding. I would recommend her personally
1/5
TrustpilotAbsolutely disgusting customer service
Absolutely disgusting customer service! I have tried to make an appointment to view a property at the ten locks site Market Harborough, Leicestershire. I have called the site office and spoke to an agent twice and was told I’d be called back but nothing. I’ve sent numerous emails, with no reply what so ever. Absolutely disgusting customer service!
5/5
TrustpilotAmazing welcome and really went beyond…
Amazing welcome and really went beyond what I’ve would expected when just turning up to ask about the houses on sale. Thank you much appreciated. Gini
5/5
TrustpilotA great company to transact with
A great company to transact with. Our sales advisor (Louise)was really deligent. We got our first home with Avant and it really a stress-free process for us.
1/5
TrustpilotStay away from this company
Stay away from this company, worst builder I have had the displeasure of purchasing off. No issue with give you a second rate house and never hearing from them again
1/5
TrustpilotI booked an appointment with Caroline…
I booked an appointment with Caroline on Saturday 10:30am but I didn’t receive an email with the details as promised. I was also promised to receive a call from the mortgage advisor but also no one called.
1/5
TrustpilotGood until they got our money
Excellent experience until sale had gone through then abysmal afterward. They forgot to put a drain in near our property so every time it rains heavily we get massive flooding inside the garage. Have reported it several times and I just get fobbed off time after time.
5/5
TrustpilotWe had a really positive experience…
We had a really positive experience buying our home. We were offered easy mover which saved us all the usual costs associated with selling. The sales team were very honest with us about spec changes and realistic about move-in dates. Appreciated their advice and guidance along the way…
1/5
Trustpilotstay well clear from these cowboys…
stay well clear from these cowboys build quality is awful and customer services even worse we have been lucky enough to manage to cancel our property at Carlton In Lindrick as we have been tipped off by the residents about the endless problems
5/5
TrustpilotGreat Service
Great service by Carla at Trinity Fields, Retford. She has been absolutely amazing with us. We’ve not been the easiest customers, however Carla has gone above and beyond to ensure we find the right home. Would thoroughly recommend buying a house here.
5/5
TrustpilotEarls Park estate at Chesterfield
We went to the Earls Park estate at chesterfield and met James the sale person. He was extremely helpful and guided us through the process of buying the house.
5/5
TrustpilotLaura - best technician ever!!
Berry Hill MansfieldLaura is the most amazing, knowledgeable, capable technician. Over the last year she has come to us a fair few times - always cheerful, helpful, nothing too much trouble!We think she is your company's greatest asset!
1/5
TrustpilotAvoid
Avoid. Aftersales is nonexistent…
5/5
TrustpilotGreat customer service
Laura Channer, at Avant Customer Services in Wakefield, has been extremely helpful and professional when dealing with all our snagging issues. She has dealt with all issues promptly and it has been a pleasure dealing with her.
5/5
TrustpilotThe staff are very very nice
The staff are very very nice and helpful! They provide extremely effective and excellent service! We arrived the office at 15:40 and the staff could arrange a viewing before 16:00 in another site!
5/5
TrustpilotLouise at Cotchett Park
Our viewing with Louise at Cotchett Park couldn’t have been better. She welcomed us like friends and anticipated exactly what we were looking for. Going above and beyond other appointments we have had with other companies with the information she provided and was able to answer all of our questions. We felt in safe hands.
5/5
TrustpilotVery welcoming,knowledgeable and helpful
Very welcoming,knowledgeable and answered all our questions. Helpful and constructive with suggestions for our particular sale and purchase situation.
5/5
TrustpilotNew house
When we moved into our property we commissioned a snagging report. A number of issues were raised - nothing major. Avant have dealt with all issues raised quickly and without fuss. We are very happy with our experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Houghton-le-Spring.
