Avant Homes North East Houghton-le-Spring reviews

★★★★★ 1/5

Trustpilot

Horrific from start to finish

Horrific from start to finish. No communication within the company or with us, their customers. Terrible brickwork. Date of completion moved multiple times due to their incompetence and lack of communication with site. Had to reselect flooring 2 weeks before we move in. Unanswered calls, unanswered emails, managers that are incapable of calling or emailing when they say they will after promising the world to us when we complained the first time. The most hectic and stressful experience we’ve been through with any ‘company’ (if you can even call them that). No idea how they’re still up and running with the way they work. Wouldn’t recommend to my worst enemy. Avoid at ALL COSTS.

Morgan · 25 January 2022

★★★★★ 5/5

Trustpilot

Top class service

We have bought 3 new build homes over the past 8 years. Avante Homes have to be the best without fail. Everything that we have noted on our minor snagging list has or is in the process of getting dealt with. Very efficient service from the whole team especially John.

Garreth · 10 July 2023

★★★★★ 1/5

Trustpilot

Oh dear

Oh dear avant homes . Where do I start ? Maybe from our first visit to the show home in Mansfield where we were told by the sales rep whilst she was eating her salad and (maybe selling the houses but still not sure🤔) that if we could all win the lottery we could afford an avant home 😳. It got better. Many unreturned phone calls. Valuations on our house that showed we could afford to buy our dream house and erm …. nothing. Not quite sure what to think. Anyway have since got a house with a very professional company that actually return your calls and treat you like a valued customer.

Heather · 10 January 2022

★★★★★ 5/5

Trustpilot

Avant Honeyman Park

Absolutely lovely customer service! Jacqueline is amazing, she is caring, smart, fun and friendly. Loved how she helped with the smallest details to make our home special. Very pleased with choosing Avant services.

Ilze · 14 July 2024

★★★★★ 5/5

Trustpilot

Visited site office today at…

Visited site office today at Micklefield to discuss Sherburn site. We were warmly greeted by Sarah. We felt valued and supported, Sarah was professional and helpful and gave us all the information needed to progress forward. Thankyou Sarah

Joanne · 11 April 2024

★★★★★ 5/5

Trustpilot

Great house buying experience

Recently purchased a house on the Waterside Quarter development ar Chesterfield. Really pleased with the house and after sales service has been excellent. Reported a number of minor snagging faults and the team have always responded really quickly and resolved the issues. Always happy to advise on stuff too. Special mention to Janice on the customer services team and Mark, the deputy site manager . Thank you

Gary · 24 June 2021

★★★★★ 5/5

Trustpilot

Abbie was extremely personable and…

Abbie was extremely personable and thoroughly professional and went through everything in detail.Answered all our questions, no matter how simple or complicated they were, with the utmost patience and understanding. Made sure that we understood everything.

Debra · 17 May 2024

★★★★★ 5/5

Trustpilot

Had great service from Louise and…

Had great service from Louise and Natalie( Avant Homes ) . So helpful ..so friendly . Supported our house purchase journey from start to finish . Buying a house is never easy and can be stressful… however you know you can pick up that phone or go to the Avant office and you get greeted with the warmest welcome and they work to resolve any issues or concerns you have . Any house snags were listed in no time and within days they were being resolved … great service and the workmen so so friendly .I even lost my new house keys on move in day .. Louise and Natalie calmed the situation and even waited after their going home time until the keys were found. So grateful for these lovely people . First class …. Thankyou 😊💕

Santosh · 26 July 2024

★★★★★ 5/5

Trustpilot

Jacqueline has been extreme helpful and…

Jacqueline has been extreme helpful and supportive during the purchase of our new home. She has been fantastic during negotiations and very knowledgeable on updates and information, answering all queries efficiently and effectively. Really enjoyed the process and we thank her for her fantastic customer service.

DAVID · 9 October 2023

★★★★★ 1/5

Trustpilot

Do not purchase an avant house

Purchased an avant house in April 2021 and it’s been horrific from the very start. When we first moved in we were promised that after a year someone would come out to look at our snag list! A gentleman started correcting all the cracks in the house after 6 months but when he came back to paint over what he plastered it was cracked again so he said he’d come back in another six months and do it all then. He did not show up so I contacted avant and stated that he was due to return and complete my snag list. Avant refused to send him back out stating we had to fix the snags ourselves (BROKEN PROMISE NUMBER 1). I then had a plumbing issue which was the drains not my toilet and they told me if I got a plumber out who would state it’s the drains then they would reimburse me the money and send someone out to look at the drains (there’s always been a drain problem on this estate) I paid for a plumber and invoiced me and stated it was the drains not my plumbing. I did as they stated, I then contact avant asking for someone to come and have a look at the drains and they then told me I then needed to contact a drain specialist myself, which was completely different to what I was told the first time and then I was down money for paying the plumber and my issue wasn’t resolved (BROKEN PROMISE NUMBER 2). I then contacted avant in regards to my washing machine which they plumed in and I have leaks in my hall way and down stairs toilet ceilings. The avant technician drew around my leak marks and said he will come back in a months time and if they’ve gotten bigger I have a leak and they will sort it. Despite being told by the avant technician he would come back avant have refused to send him out (BROKEN PROMISE NUMBER 3). Avant is big on making you purchase a house and saying how you’re always looked after but when you’re moved in they are just empty promises. It’s disgusting. I will never purchase an Avant homes again.

Amy · 22 July 2024

★★★★★ 3/5

Trustpilot

Poor contractors but nice estate

The sales experience wasn't great , spec changed after we had signed up but couldn't get compensation. After this the house itself is nice BUT trying to get snags fixed is a nightmare. the sub contractors do as they please and customer care are powerless to get them to do things, very poor management support for the people on the phoe who take the brunt of buyers frustrations and annoyance. Contractors work not really up to standard and unreliable at turning up. TBH we fixed quite a lot ourselves. Also Avant were very unhelpful, not to say obstructive when we wanted to put solar panels on our house. Having said that we like the house and estate so go ahead if you can put up with the frustrations of the subcontractors not fixing the snags.

Margaret · 19 July 2024

★★★★★ 5/5

Trustpilot

Monkswood

Our opinion on New Builds has certainly changed! Recently we have purchased and moved in to our forever family home on the Monkswood site and from the start the team have been nothing but helpful and accommodating. As with everything in life there had been a few minor hurdles (mainly with the part exchange) but nothing that had been a deal breaker. Since moving in, Ian, Dave, Lisa and Zara have been incredible. Everything had been explained to us reagarding our new home and details left in case we needed anything. We have had a few very minor snags (mainly cosmetic) which have been recorded and dealt with efficiently whilst keeping us up to date on progress. We honestly couldn't recommend the site team or the quality of the build enough. We absolutely love our new home and can't wait to make many happy memories as a family. A big thank you to the site team for making our move as seamless and effortless as possibly, we truly are very grateful for all of the help and support.

Courtney · 18 July 2024

★★★★★ 2/5

Trustpilot

Avant North East - Absolute Joke

What a nightmare Avant North East and their tradesmen are. We have used a full years holiday entitlement in 3 months waiting in for appointments to fix snagging issues. Their tradesmen turn up and look at the job and disappear never to be seen again. Then a different person comes to look at it again. If they do actually carry out any repairs they always manage to make them worse and then have to come back yet again. We asked for compensation for all of the time off that we have had to take as we now don't have enough holidays to cover child care in the school holidays but they have refused to offer us anything at all. Absolutely socking. Where they get their tradesmen from is beyond me. The must be the cheapest of the cheap.

M · 18 July 2024

★★★★★ 5/5

Trustpilot

Thanks Andy

Andy came to fix our front door, he was really helpful & explained the problem to us. Fixed it quick & left no mess! Thanks Andy

Chelsea · 23 October 2024

★★★★★ 5/5

Trustpilot

Excellent

Excellent I have just moved into an Avant homes new build. The process was amazing from start to finish. Lisa and Fiona the sales representatives have been so friendly and helpful. Bob Jarvis the site manager has gone above and beyond to help us. As with all new builds you get snagging issues. Bob has made sure most of these issues have been resolved within the first week absolutely amazing I would also like to mention Adam another site manager who has been so helpful. Avant homes you have excellent staff working for you! Can’t fault Avant homes. The houses are beautiful.

Karen · 9 July 2024

★★★★★ 5/5

Trustpilot

Sarah was very friendly and easy to…

Sarah was very friendly and easy to communicate with, she was also very knowledgeable in relation to the site we discussed,This confirmed I wanted to take the next steps in purchasing a new home

Ian · 1 June 2024

★★★★★ 1/5

Trustpilot

Dirty sales tactics

Dirty sales tactics, the house we were looking at was advertised with a 10k deposit bonus and estate agent fees paid. So we put our house on the market, got a buyer in place, then when our contract came through. "What 10k deposit bonus?". They expected us to carry on because we'd gone so far already. They wasted our time, our buyer's time, estate agent's time. Now the house is back up on their website advertised with 10k deposit bonus...

Matthew · 7 July 2024

★★★★★ 5/5

Trustpilot

Julia (Portington) is just the most…

Julia (Portington) is just the most helpful person ever! Always smiley and keen to sort out any queries or difficulties as soon as possible. Very understanding of individual needs. I couldn’t wish for a better salesperson and she is always a delight to meet.

Diane · 11 September 2024

★★★★★ 5/5

Trustpilot

Louise at Radford meadows

Louise at Radford meadows, has been excellent, the communication we can’t fault, she’s given us so much advice and help through the process and never pushed at anything. Always happy to help and made us feel comfortable it things we wanted and needed in a home. Thank you

Jen · 28 June 2024

★★★★★ 5/5

Trustpilot

Adam, Fiona and Bob are all legends

The team at Pavilion Acres was warm and helpful.Adam, Fiona and Bob are all legends. Always ready to help. They made the whole process great.I will definitely recommend Pavilion Acres

Prince · 29 July 2024

★★★★★ 5/5

Trustpilot

Amazing Customer Service

I dealt with a lovely lady called Shamola who went out of her way to assist me in viewings as I was travelling from outside the UK. Even when she was on holiday she kept an eye on my itinerary to ensure everything was in place. If Shamola is anything to go by Avant Homes has one of the best customer services I have experienced.

Sarah · 16 June 2021

★★★★★ 5/5

Trustpilot

Lewis and his team at the Greenlock…

Lewis and his team at the Greenlock Place were exceptional. From the warm welcome at the showhome opening to their genuine assistance, they made the experience memorable. Despite not making a purchase at this time, their support and property options were impressive.

Joanne · 1 December 2023

★★★★★ 5/5

Trustpilot

Louise Fell - Jackton Development

From start and finish Louise Fell at the Jackton site was brilliant! She always responded to questions and made the buying process smooth and enjoyable from day one (being English buyers in Scotland) we was worried that things would go bad as we only saw the house once before we moved in. She did videos and took pictures at each stage of the build and even did video call with us. It’s been a week since we moved in and it feel like a great community with Louise and Site manager Alec. They really cannot do enough for us! Not all sales reps will go above and beyond but Louise certainly has.

Carla · 22 June 2024

★★★★★ 1/5

Trustpilot

I would leave a 0 if I could

I would leave a 0 if I could , nothing but problems , terrible customer service , told us our issues would be rectified and still hadn’t happened , I have written so many emails to customer services and nothing is being done after 5 weeks , I am now looking into what I can do legally to get my issues sorted out , moving is a stressful time anyway but this is another level buy at your own risk if you want months of misery.

Ang · 21 June 2024