Cubitt & West Horsham reviews

★★★★★ 5/5

Trustpilot

Another property sold sucessfully

We had another great experience selling a second property in 18 months through Cubitt & West notably because of Kurran Vasdav who acted quickly and had a buyer in just a few day of marketing. Kurran really knows his trade and is well trusted to do the right thing for the customer. We have to also call out Tamsin Billingham who is an absolute superstar. She not only managed the transition post sales to completion but was pivotal in ensuring that everything was followed up on in a timely manner and really and truly managed both ours and the buyers solicitors ensuring they acted timely and effectively. Both Kurran and Tamsin are great assets for Cubitt & West and should be recognised for going over and above. Thank you team!

John · 8 January 2022

★★★★★ 5/5

Trustpilot

Julie Bramble was great

Julie Bramble was great and helped push the sale of our property through. Always available and great support.

Davey · 6 July 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, very easy to contact.Nicola was always very helpful and quick to respond.

Sarah · 12 October 2023

★★★★★ 5/5

Google

Brilliant service from Julie and the team stepping in and helping with communication between the vendors. Will be back if I need to sell on!

Katie · 10 November 2022

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful, kind people. Beth was a great help throughout the whole process.

Consumer · 28 October 2023

★★★★★ 5/5

Trustpilot

We chose Cubitt & West because they…came highly recommended

We chose Cubitt & West because they marketed and sold our son’s property at full asking price in double quick time. We have not been disappointed. The agents have been highly professional and helpful and have done a fabulous job in managing viewings and offers and we have a firm buyer within a week of the marketing going live. We haven’t yet found our new home, but C&W have put us in a great position to move swiftly when we find the one..

B · 1 December 2021

★★★★★ 5/5

Trustpilot

Becky couldn't do enough for us

Becky couldn't do enough for us. Very helpful and made the whole process less stressful. Thank you Becky!!

Kelly · 18 June 2023

★★★★★ 5/5

Trustpilot

Micha was always very polite and very…

Micha was always very polite and very helpful. Acted very professionally and is an asset to the business.

Raymond · 14 June 2023

★★★★★ 5/5

Trustpilot

Becky Darby was excellent throughout…

Becky Darby was excellent throughout the whole process. Always quick to be in contact, offer answers to any queries we had and made the process smooth and easy. Would definitely recommend.

Riordan · 13 January 2022

★★★★★ 1/5

Trustpilot

Describing the service of the firm as abysmal is being too kind

The agents did not listen to anything we told them and did not take the time to understand our situation. - The agent responsible for selling our place were changed with such frequency that we had more viewings from the estate agents to see the property than actual viewings from potential buyers. - Initially we were advised to list our property at an excessive amount. We felt the price was too high and raised the concern. We were assured that Cubitt & West knows what they are doing. We had no viewings of the property during this period.- We requested the price drop to a fair price but we were advised to use an even lower amount, we raised concerns and stated the price would give us no room for negotiations but we were assured that they sell properties at close to listed price and received in writing that they will be: "...Selling at full asking price and once we have an offer on the property it will be up to me to ensure I negotiate them up to a price that works for you". This was not even close to being achieved.- Whether the lockdown was in effect or not, the agents did not want to show the property to potential buyers and expected us to, even though we have no sales experience. If we had wanted to show buyers around, we would have chose to sell privately. When we attended viewings to purchase our property the seller's agent (other estate agents) were present every time.- The agents did nothing to get our property sold, approx 97% of the activity came from rightmove.- The agents will straight up lie. Our agents claimed they did the work to find our buyer by speaking to him and that he would not have known about the property if they did not direct him to us. We know the buyer discovered our property by chance when he came to view another property in our building (listed with another agent) and saw our property's for sale sign.- When our property was sold, we had an issue with the surveyor that was sent. He compared our Freehold property with massive communal gardens and space around it to Leasehold properties with little to no space around it. We asked the agent to contact the surveyor and get an explanation. The agent said it wouldn't help to raise the concerns with the surveyor but that they would contact them. Our requests were ignored and no response was received.- The agent wasted our time for 4 months and then put us in a position of having to accept a bad deal or restart the process with another agent.- Be warned not to fall for the recommendation of using their in-house mortgage advisor or conveyancers:- The in-house conveyancers are not necessarily cheaper, we found them to be more expensive than our personal conveyancers and they take about double the time to get anything done. The communication is poor. These conveyancers seem to sit back and relax as they are assured of their jobs.- The internal mortgage advisor could only get me the same deal as my bank and they charge you an additional £500 approx. The workload on you associated with this mortgage advisor is about an extra day or two worth of work in collecting paperwork and calls compared to using your bank.- Based on my experience using Cubit and West, I had less stress, less time wasted and less cost when I sold and bought a property privately.- This Company does not deserve their commission as they do very little to nothing to help you get your property sold.- When I told the branch manager that I was upset about the service, she showed no interest and made no attempt to rectify the issues raised. She stated she does not know where this complaint is coming from even though throughout the process we sent numerous e-mails and phone calls raising our concerns.EDIT: Cubitt & West basically denied any wrong doing in their response to my complaint. It was also revealed to us that when we originally purchased the property from them two years prior they did not hand over all the keys to us. When we moved agents they informed us they still had keys to our property, which we never gave to them in the first place.

Jay · 17 November 2021

★★★★★ 5/5

Google

Don't normally give out 5 star reviews but I have to say Liam and the rest of the team were exceptional in finding the best place for me. Gave the things I was looking and came back with a couple hours with all the places I could afford, and what best matched what I was looking for. This is the second time I have bought a house and I have to say this has been the most seamless and most helpful experience I have ever had giving tons of information Would definitely recommend to anyone, looking forward to buying my next property through them.

Jonny · 10 November 2021

★★★★★ 5/5

Google

George was a fantastic help, made the process really smooth and enjoyable.

Josh · 10 November 2023

★★★★★ 5/5

Trustpilot

Julie Bramble was a great help

Julie Bramble was a really great help in selling my dads house, I know nothing about selling houses and she was there every step of the way for me, great service thanks!

Hayley · 23 October 2021

★★★★★ 5/5

Trustpilot

Great service from Ella and the team at…

Great service from Ella at Horsham - she turned around a rental in what must have been close to record time (less than 10 working days!!). She made a stressful move incredibly easy and such a positive experience after been separated from family due to COVID for over 18months, and has continued to offer support and advice after the tenancy started. First class and nothing too much trouble - there were a lot of complicated hoops to jump through, but this didn’t seem to phase her and the team. For someone new to the role this must have been a bit daunting, but it was all handled professionally, considerately and most importantly quickly. Thanks again Ella!

Sarah · 14 October 2021

★★★★★ 5/5

Trustpilot

Cubitt & West Cranleigh

Kerry-Ann and her team were efficient and helpful. Never felt anything was too much trouble and when I had issues with the solicitors dealing with the sale they bent over backwards to assist.

Kate · 11 August 2021

★★★★★ 5/5

Trustpilot

I just sold my flat via the Fiveways…

I just sold my flat via the Fiveways branch of Cubitt and West and I have been impressed with how smoothly everything went. Jessica Robb won me over with what I felt to be a realistic valuation and an impressive marketing strategy, but it quickly became clear the whole office works as a team to ensure that from valuation to completion everything runs efficiently. Thanks to their friendly professionalism and great communication, I always felt confident I was in good hands.

Emma · 1 October 2021

★★★★★ 5/5

Trustpilot

During the process of buying my new…

During the process of buying my new home, I received good communication and a helpful attitude from Sophie Johnson (Senior Sales Progressor) at Cubitt & West.

Melanie · 23 March 2026

★★★★★ 4/5

Trustpilot

Home at last

My experience buying my first home was very drawn out due to the chain on the vendors side,due to this any correspondence from the conveyancer was very sporadic,obviously because of the pandemic and people trying to take advantage of the stamp duty holiday this really put a lot strain on the industry,from my side dealing with Cubitt and West though was very positive,everyone i dealt with or spoke to we’re very polite and accommodating,Karen the sales progressor was very nice and kept me informed as best as she could during the whole procedure,I finally met this lady and had a little chat about it all on the day I received my keys,the cloud definitely had a silver lining.

Paul · 27 September 2021

★★★★★ 5/5

Trustpilot

A huge thank you to the Southsea branch…

A huge thank you to the Southsea branch for all their help with the sale of my flat. Maddison and her team were professional, helpful and took all the pain out of an emotional conveyance

Sara · 18 February 2021

★★★★★ 5/5

Trustpilot

We would highly recommend Cubitt and…

We would highly recommend Cubitt and West’s Pulborough branch. From the very beginning Martin, the branch manager, and Kirsty, the sales manager, were both professional, knowledgeable, responsive and enthusiastic about selling our house. They were very proactive in marketing our property and always gave us feedback after a viewing. When our first chain collapsed they were positive and straight back on it and we had another offer within three days! When we got to the stage where exchange was imminent Martin liaised with all parties in the chain to ensure we did actually exchange which we did this week! We are so grateful to both Kirsty and Martin for all they did for us. Anyone who wants to sell a house in the local area should definitely use them!

Jackie · 25 September 2021

★★★★★ 5/5

Trustpilot

Easy and quick processing

Dan made it very easy for me with all the processing, he is very approachable and efficient and is always so kind to answer all my questions. Thank you so much Cubit & west. Highly recommended! 👍🏻

Mudzna · 27 March 2024

★★★★★ 4/5

Trustpilot

fantastic service

fantastic service, really friendly, and really personable. Provided updates all the way through, thank you to Lauren for helping us through to getting our home, as well as Natasha and everyone else AT banstead branch.

Abi · 2 February 2021

★★★★★ 5/5

Trustpilot

Abbie is the best!!!

Abbie was so helpful in getting me into a room let, she went above and beyond to help with my moving timeline! Couldn't recommend a better agent!

Michelle · 9 June 2022

★★★★★ 5/5

Trustpilot

George 🔥

Thank you George, very professional got the job done, keep smashing it young man, you’ll be on the top soon 🙏🏾🤜🏾 👨‍🏫

Kevin · 19 December 2022