Trusted Agent profile
★★★★★
47 reviews across 2 platforms
St Leonards House, North St, Horsham RH12 1RJ
Part of Arun Estates, see every office.
Arun Estates's Horsham office at St Leonards House is rated 1.8 out of 5 across 47 reviews on two platforms, including 15 Google reviews rated 1.2. Checked 9 October 2026.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
1/5
GoogleMisselling and lies- worst company I’ve ever had to deal with. An absolute bunch of cowboys who will say anything to get a sale. Do not use under any circumstance! Laura Howard, Senior Marketing Consultant and Imarna Fearns, Sales Advisor are not to be trusted.
5/5
TrustpilotThank you!
I’d like to thank Arun Estates Lettings Team for all of their help over the last 2 weeks. Just to put this all into context, I’ve never left a Trustpilot review ever before... However, due to the service received by Tony, Laura and Estelle at Arun Estates I felt obliged.
1/5
GoogleDo not take out home insurance with this company. They are a joke and you will have real problems if you need to claim. We've just cancelled and gone elsewhere.
5/5
TrustpilotReflections
It is poignant that in having worked for Arun Estates for almost 25 years, that I reflect on my time spent working here. I can honestly say that I would not work for any other estate agent.
1/5
TrustpilotSeveral issues since moving in
Several issues since moving in. Responses are incredibly rare and the time from reporting an issue to resolution (in my case) currently averages well over a month.
1/5
GoogleDo not take out home insurance with this company. They are a joke and you will have real problems if you need to claim. We've just cancelled and gone elsewhere.
5/5
TrustpilotThey Really Respect their Staff
I was really impressed with Arun Estates from day one. The support and guidance was fantastic from everyone as soon as I arrived and now, one year on, it has only improved.
1/5
TrustpilotNever select this company as your…
Never select this company as your agency, they don't care about tenant needs and after contract, the only thing they consider is landlord needs and ignore all your requests.I had the worse experience during my residency.
1/5
GoogleWorst service ever! Money grabbing. No support. A week after moving still no deposit back or any phone calls. Took £366 for no reason at all no explanation! Please do not put yourself through the stress of these agents!
1/5
TrustpilotPlease avoid at all costs
Please avoid at all costs. Their complaints process is a shambles, they mark their own homework and do not use the facts.
1/5
GoogleTried to take 3300 without any explanation and tried to evict us without any reason
5/5
TrustpilotLeah Peacock - Thank You!
This review is for Leah Peacock in the Customer Care Department!
1/5
TrustpilotNever select this company as your…
Never select this company as your agency, they don't care about tenant needs and after contract, the only thing they consider is landlord needs and ignore all your requests.
1/5
Trustpilotarun estates who own ward and…
arun estates who own ward and partners.have now changed to wards.they are trying to shake off there terrible reputation.be aware these people are shocking .in all aspects
1/5
GoogleRating only, no written review.
Thank you for your rating and we are sorry if you were dissatisfied with any aspect of the service that you received from us. Should you wish to discuss your experience in more detail, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Thank you. Kind regards Arun Estates
1/5
TrustpilotDO NOT USE THIS COMPANY TO RENT
DO NOT USE THIS COMPANY TO RENT OR BUY PROPERTY.
1/5
TrustpilotArun Estates Ltd
Arun Estates Ltd - Wards - Etc.
1/5
TrustpilotWould not recommend going with these…
Would not recommend going with these agents.
2/5
GooglePretty dire service.
1/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Arun Estates's Horsham office has 47 reviews across two platforms: 15 on Google, 32 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Arun Estates is rated 1.8 out of 5 across all 47 reviews, and 1.2 out of 5 on Google from 15 reviews, checked 9 October 2026.
Arun Estates, St Leonards House, North St, Horsham RH12 1RJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.