Trusted Agent profile · Hornchurch
★★★★★
846 reviews across 2 platforms
135, High Street, Hornchurch, RM11 3YD
Part of Beresfords, see every office.
Beresfords's office in Hornchurch, at 135, is rated 4.6 out of 5 across 846 reviews on two platforms, including 116 Google reviews rated 4.7.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
TrustpilotThomas from chelmsford was very…
Thomas from chelmsford was very amazing, kind and helpful. Kris was great.
Hi Anjana,Many thanks for your kind words regarding Tom and Kris who are part of our lettings team in Chelmsford. I know they will be very grateful for your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRemarkable customer service, thank you
Thank you so much for all of your help and assistance. The team helped me very much from start to finish with whatever I’ve needed and I would highly praise the customer service because they’ve always been there over the phone and over email when needed.
Thanks so much for your positive feedback. I am glad that our local lettings team fulfilled your expectations and assist you throughout the process.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRyan
Lovely guy and makes it a pleasant visit when he comes. I am very comfortable with letting him into my home. Thanks Ryan!
Hi EmilyWe appreciate you taking the time out to post your positive comments following a recent visit to your property by one of our Inventory Clerks. I know that Ryan will be very grateful for your kind words and thank you from all of us for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAlice is amazing.
Alice was so helpful, couldn’t have had better service. Was the easiest and best experience and she couldn’t have helped us more or have been more understanding. Thankyou very much.
Hi HollyThank you so much for posting your recent review on Trustpilot. I am pleased that you were impressed with the service provided by Alice within your lettings team at Maldon. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAmazing Beresfords
Amazing Beresfords, and Amazing team who works together for their customers to make them happy! I do like the service at Beresfords and I highly recommend it, the team was so helpful and quickly answer my call trying to find solution for any issue!A special Great to an efficient team: Abby, Kris, Danny, Sarah & Tom who showed me The property! Thank you so much, you did Amazing and I really appreciate what you did.Thank you :)
Hi Khodor,Thank you so much for taking time out to post your review. It was great to read your positive comments regarding the service provided to you by our lettings team in Chelmsford. I know all the staff will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent response time from Eleanor…
Excellent response time from Eleanor Scott. Her commitment to the process, as well as her energy and zeal is highly commendable and deeply appreciated.Thank so much Eleanor.
Hi JokeMany thanks for your feedback. I was pleased that you were impressed with the service provided by Eleanor throughout the application process and I know she will be very grateful for your kind words. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGabby was great & very responsive
Gabby was great & very responsive - thanks all!
Hi Emily,Thanks for your feedback regarding Gabby. I was pleased to read that she was very responsive throughout the entire process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLauren has been great with the issue we…
Lauren has been great with the issue we recently had. And answered our questions quickly. Thanks for all your help Lauren.
Hi AshleyThank you for providing your feedback. I was pleased to read that Lauren promptly resolved an issue that arose and answered all the queries you raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotKaren and David were very helpful
Karen and David were very helpful. Would recommend them highly. Thank you.
Hi ValentineThanks so much for taking the time to provide us with your feedback. It's great that you would not hesitate in recommending us to others and we all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat experience with Beresfords
Thomas and Chris have been great at helping us get our apartment. They have been highly responsive, clear and quick in getting all set up. They have worked closely with all parties to get a solution that worked for all. I appreciate all the hard work! I would recommend using Beresfords if you’re looking for a property!
Hi Jonathan,Thanks for your feedback. I was pleased to read that our lettings team in Chelmsford worked effectively throughout the rental process and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWe had Alice help us with our move and…
We had Alice help us with our move and could not have been more grateful to have her assistance. She was helpful, patient and understanding. On our first meeting she was very welcoming and made my family and I feel at ease. Very professional agent.
Hi JenniferMany thanks for providing your feedback and 5-star rating. I am pleased that you were impressed with Alice and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Experience with Professional Service
Hannah Grant visited my property recently, and I was really pleased with how it went. She made sure I understood everything and answered all my questions. The visit was straightforward and efficient, Hannah's friendly attitude made the experience even better.
Hi MustafaThanks so much for taking time out to provide us with your feedback following your recent dealings with Hannah. I am pleased that everything was explained clearly and that the related process was straight forward. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJames kept me informed with the issues…
James kept me informed with the issues after my tenant left an quickly obtained a new tenant
Hi Athol,I just wanted to thank you for taking time out to provide your feedback and I am pleased that our local lettings team impressed. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotStill waiting after 11 days of vacating…
Still waiting after 11 days of vacating the property for Elaine to get in touch with regards to an email sent by the landlord on deductions ! Today this was relayed by Paul tucker who we have dealt with in renting the property for 4 years with a rental value of £85,000 ! It seems to be one lady deals with it and then another but then no one calls to say what’s going on ! When we moved into the property 10 bags of rubbish were removed and at the time beresfords were aware of it , Also the owner used the convenience of a week before moving out having a complete electrical check ready for his selling of the property !!! Which caused problems due to working from home ! David Seymour
Dear Hayley and DavidI have seen a copy of your recent review posted on Trustpilot. Although this is a review platform we do not subscribe to, I wanted to reply regardless. The reason the deposit has not been returned to date is due to the general condition of certain parts of the property following your departure at the end of your tenancy. As a result, the landlord instructed us not to return any of your deposit until such time as relevant quotations had been received from contractors to put things right. Legally, letting agents cannot refund monies to tenants until such time as both landlord and the tenants concerned have agreed a mutually acceptable compromise. I understand that Elaine West, a member of our lettings team has spoken to you (Mr) on Tuesday and Thursday of this week, and is doing her very best to resolve this matter as soon as possible. The landlord has committed to come back with the findings of the quotations early next week so let’s hope that at this point both parties will be reasonable and come to a sensible arrangement, which in turn will enable us to return some of your deposit. We hope that you now appreciate agents have to follow a legal process in such instances, and in some instances it can take a considerable period of time to reach a final conclusion. Steven BondManaging Director
5/5
TrustpilotAll went very smoothly.
All went very smoothly.Thank you to Alice for all your help!
Hi Alex,Thank you for leaving your positive feedback. I was pleased to read that Alice has been efficient and helpful throughout your dealings with her and that you found the overall experience to run smoothly. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotDebby was awesome
Debby was awesome. She guided me through every process in a very kind and professional manner.Thank you Debby
Hi Ose,So pleased that you were impressed with Debby and that she dealt with you throughout in a professional manner. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotSuch a good experience with Beresford
Such a good experience with Beresford, absolutely faultless. From the get go it's been a really smooth process. Lauren especially has been so lovely to deal with, she responds to emails in a timely manner and is super polite and helpful.
Hi AnikaThanks so much for providing us with your feedback. I’m so pleased you were impressed with our service and that everything proceeded without issue.Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotLauren was extremely helpful with…
Lauren was extremely helpful with organizing the renewal of our tenants
Hi Abaker,We appreciate you finding some time to provide us with your feedback. I am pleased that you found Lauren helpful when renewing your tenancy and we are all very grateful for your 5-star rating.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotKate is always friendly & reassuring…
Kate is always friendly & reassuring and takes any of our concerns into consideration. They’re always promptly addressed.
Hi NamritaYour feedback is very much appreciated. I was pleased to read that Kate, one of our senior Inventory Clerks was friendly and professional, listened to some of your concerns and promptly addressed them. I know Kate will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleBen and the team were great, helped make sure our sale went through, really professional and nothing was too much of an ask for them! Thanks!PositiveResponsiveness, Quality, Professionalism, Value
Hi Anthony, Many thanks for the 5 star review and positive comments for Ben and the team at our office in Hornchurch. I am really pleased you were impressed with the level of service provided and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
1/5
TrustpilotTerrible to Tenants
Although a model tenant for the last 4 years, Beresfords have treated my family and I terribly in handling our departure from rented accommodation. We were made to feel like second class citizens during the departure process with Beresfords' staff demonstrating incredibly poor communication and a blasé attitude to tenants rights as per the Tenancy Agreement. Even after leaving the property and having acceptance from the Landlord for the full return of the security deposit, Beresfords' staff continually avoid communication and appear intent on delaying the process for the speedy return of money owed. I rather suspect and in light of recent communication (or lack of), Beresfords will have a complete disregard for this Trustpilot review. However, they should consider that today's renter could be tomorrow's purchaser and I for one will avoid using Beresfords at all costs.30th November (day 20 after departing property)Further to Beresfords' response to my posting on TrustPilot a little over a week ago, it is with continued disappointment that nobody from Beresfords has contacted me since. This lack of communication and the ability to show any willingness to resolve issues further reaffirms my belief that Beresfords has a complete disregard towards tenants and their rights. After receiving a response from the Company's MD you would had least thought that someone from Beresfords may have provided my wife or I with an update. But I guess this must be the company's ethos for handling us meager tenants.
Dear Mr HarrisonHaving read the contents of your review, although we reply to every single review I felt compelled to respond to yours personally. Naturally I was concerned at some of the comments made and having investigated the matter further reply as follows. We would never treat anyone, be they tenants or a landlord with any disrespect but if you felt this was the case on this occasion then I sincerely apologise. My understanding is that neither yourself or any member of your family were actually present on the day of check due to Covid restrictions so I would be keen to know more about why you felt our staff made you and your family feel like second class citizens. I’m happy for you to provide more information in this regard and then I can investigate further. My direct email address is sb@beresfords.co.uk . I must disagree with your comments regarding the return of your deposit. As an industry we are tightly controlled by certain regulations. In terms of deposits, letting agents cannot return a deposit to a tenant until all parties (landlord & tenant) have agreed to any specific amount being returned. This cannot be based merely on verbal agreements as the legislation dictates we must have written confirmation from both parties. To speed up this process we request written confirmation by way of an electronic signature. We conducted our check out inspection on 11 November then prepared the relevant report which was subsequently sent to both parties within a few days. On the 18th November having digested the contents of the report the landlord verbally agreed to return your deposit. They were then sent a document to sign electronically the same day but as of close of business on Friday we were still awaiting return of this. We have chased the landlord twice since Wednesday and I can see from our internal records that our staff have been keeping you fully updated. We will of course continue to chase until such time as the relevant authorisation is received. Often letting agents get ‘bad press’ over this issue but I hope my explanation above provides a more detailed overview as to why it is not as simple as just returning funds on the final day of the tenancy, and to a certain extent is out of our hands if we are awaiting information or confirmation from clients. As a business we always try to act professionally and within appropriate guidelines, but in situations like this it sometimes works against us which is a real shame. Please rest assured we will continue to chase the landlord for a response and return your funds immediately upon us receiving the required written authority from the landlord.Steven BondManaging Director, Residential Lettings
1/5
TrustpilotUnabashed liars
Just called me at 9.30 am after a viewing request and proceeded to tell me that I should not be with my Mortgage broker (without asking who they were) because they have access to “only a handful of lenders, five at the most” whereas Beresfords have the only brokers with access to every lender. When challenged, by asking, “So Beresfords have the best brokers in the entire country, the only ones with more than five lenders”, I was asked, “Why are you doubting me?”. Because it isn’t true, that’s why. I object to being woken up with dishonesty and whilst used to every single agency attempting to sell their broker services, beginning your dialogue with flat out, nonsense and lies. No thanks. Viewing cancelled.
Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted towards the end of last year. I am naturally concerned and disappointed with the comments made within. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service and I apologise if we have let you down on this occasion. Our clients benefit from a full range of services that we are able to offer and these will be outlined when dealing with an initial inquiry. Our independent mortgage advisors offer free advice and there is no obligation. Whilst we would encourage people to 'shop' around for the best possible deal, it is ultimately the client's decision as to whether they take up this option.Unfortunately I am unable to locate your file details to help me identify any concerns. Please could you contact me with further information on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager.
5/5
TrustpilotAs always beresfords billericay branch…
As always beresfords billericay branch are the best. They do their job to the best and 5 star service at any time. I am associated with them for last 11 years !!
4/5
TrustpilotA professional experience
I have had a few dealings with Chloe regarding the maintenance of my rented property. She was very good in keeping in touch and made sure my requests were carried out in a professional Manor.
Hi IreneThanks for taking a few moments to provide us with your feedback following your recent dealings with Chloe. It's great that she remained in touch on a regular basis and responded to your queries in a prompt and professional manner.Steven BondManaging Director - Residential Lettings
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