Trusted Agent profile · Hornchurch
★★★★★
65 reviews across 2 platforms
129a High Street, Hornchurch, RM11 1TX
100 Key Properties's office in Hornchurch, at 129a High Street, is rated 4.0 out of 5 across 65 reviews on two platforms, including 64 Google reviews rated 4.0.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
GoogleFantastic all round! I put my property on the market on a Monday and by the Friday of the same week I accepted an offer. Andrea and her team are relatable, professional and very communicative all through the process. Lorraine is exceptional, even on her day off she would still be in touch with updates! All very nice people and I have already recommended their services to several other friends. 100% recommendation from me.
5/5
GoogleProbably the most reliable agency I’ve come across in London. They are always very prompt and quick to resolve any issue presented. Andrea is very professional and helpful as well. Overall I could not recommend them enough.
Hi Janete, thank you so much for your wonderful review. We’re delighted to hear you found us reliable and that our team was always prompt in resolving any issues. Andrea will also be very happy to hear your kind words. Thank you again for your recommendation, it truly means a lot to us. Kind regards, 100 Key Properties
5/5
GoogleA big thank you to Andrea and Ruby!! They helped so much with the process of finding a flat! Forever Grateful!!!
Hi C C-A, thank you so much for your lovely review. We’re really pleased Andrea and Ruby were able to support you through the process of finding your flat. Wishing you all the best in your new home, and thank you again for choosing 100 Key … More
5/5
GoogleWe had a fantastic experience with 100 Key Properties and couldn’t be happier with the service we received while buying our home. From start to finish, the team was professional, knowledgeable, and genuinely supportive. They guided us through every step of the process, kept us well informed, and were always quick to answer any questions we had. Buying a home can be stressful, but they made the whole experience smooth and straightforward. We truly felt that they had our best interests at heart. We would highly recommend 100 Key Properties to anyone looking to buy or sell a home.
2/5
GoogleVery unprofessional after you give them business. They managed our property in Northampton for 4 years. No inspection reports ever provided. Told us the tenant has left and there was no rent for us. Seem like they do not know the legal implications of such action. The personnel who managed our property was very arrogant and has no idea of customer service. Had to prompt them for rent to be disbursed on most of the times.
5/5
GoogleMs. Andrea helped me with my move. The whole process was very easy and smooth. My viewing was arranged in literally the same day we managed to make an offer on the very day. She kept on communicating with us the whole time. Everything was managed and all the paperwork was carried out very quickly as well. I love the apartment I moved in, Thank you very much for all your support and effort. We are enjoying our new residence.
5/5
Google100 Keys Properties helped me sell my property with excellent results. Communication was clear throughout the process, they advised me on a higher price than I expected, and their well-planned marketing strategy helped me achieve £20,000 more than anticipated. Highly recommend
Hi Greta, thank you so much for your amazing review. We’re delighted we could help you achieve such a strong result, especially securing £20,000 more than anticipated. Clear communication and a well-planned marketing strategy are exactly what we aim to deliver, so it’s wonderful to hear you felt supported throughout the whole process. Thank you again for choosing 100 Key Properties, and if you ever need anything in the future, we’re always here to help. Kind regards, 100 Key Properties
5/5
GoogleAndrea and the team were fantastic, supporting us on every single step of buying our first home. Communication was always clear, transparent and on time. Moreover, they took care and get in touch every single time something change, or was needed. I must add, that 100 keys properties were the agent of the seller, but they put 100 % effort to keep us informed. All in very professional manner.
5/5
GoogleThanks Andrea for selling my property fast and easy communication. Used again
Thank you so much for your kind words! We’re glad the process was smooth and easy for you. It was a pleasure working with you again! … More
5/5
GoogleCouldn’t be more grateful for all the help and support we received throughout the whole process -which was the ‘worst scenario’ everyone has heard of with the buyers’ solicitors raising 8 more enquiries on the day both exchange and …
Hi Irina, thank you so much for your wonderful review. We’re truly pleased we could support you through such a stressful and difficult situation, and still achieve completion in time. Lorraine and Andrea will be especially happy to hear … More
1/5
GoogleVery unprofessional experience. I had a viewing booked for an apartment, which is around 30, 40 minutes away from where I live. I was already halfway there in a taxi when the agent called and cancelled the viewing less than 20 minutes before …
Hi Doctor M, thank you for your feedback and we’re very sorry for the inconvenience caused. Cancelling a viewing at short notice, especially when you were already travelling, is unacceptable, and we completely understand your frustration. … More
1/5
GoogleAs an experienced individual in the construction industry for nearly seven years, I have interacted with numerous estate agents. However, my recent experience with 100 Key Properties has been nothing short of disappointing. Their communication is abysmal, to say the least. Despite repeated attempts to reach out, the team consistently fails to provide updates or return calls as promised. It's frustrating to have to chase them for weeks on end just to receive a simple reply that could have been resolved with a single phone call. Moreover, their level of incompetence is alarming. It's evident that they lack the necessary skills and professionalism to handle even the most basic tasks efficiently. Their customer service is non-existent, and it's evident that they couldn't care less about the concerns of their clients. What's particularly concerning is their unresponsiveness and unavailability. It seems as though reaching a member of their team is akin to finding a needle in a haystack. In most cases, they are unreachable, leaving clients in the dark and feeling utterly frustrated. Based on my firsthand experience, I cannot in good conscience recommend 100 Key Properties to anyone looking to let or buy a property. They have proven themselves to be unreliable, unprofessional, and ultimately a complete waste of time. Save yourself the hassle and look elsewhere for your real estate needs.
Good afternoon, Thank you for your honest feedback regarding your recent experience with 100 Key Properties. We sincerely apologize for any frustration and disappointment you have experienced. As professionals dedicated to the real estate industry, we understand the importance of timely and effective communication, and we regret that we did not meet your expectations. We would like to provide some context regarding the delays in communication you mentioned. The property in question is managed by three landlords, all of whom need to be informed and agree before any decision can be made. This process, unfortunately, contributed to the delays you experienced. Additionally, we understand that your client's active Individual Voluntary Arrangement (IVA) posed extra challenges in securing the property, further complicating the situation. Please know that your feedback has prompted us to review our processes to improve our communication and service delivery. We are committed to ensuring that all our clients receive timely updates and support, especially in complex situations such as yours. We value the opportunity to address your concerns directly and would be grateful if you could contact us at our office number 0203 583 1311. We are keen to discuss how we can better assist you and hopefully mend our professional relationship. Your satisfaction and trust in 100 Key Properties are paramount to us, and we hope to have the opportunity to demonstrate our commitment to excellence in service. Warm regards, Andrea Zuk
5/5
GoogleSmooth and professional service from start to finish. The agents were supportive and helpful throughout the entire process, making everything clear and stress-free. Highly recommended.
Hi Sandra, thank you for your lovely feedback. We’re really pleased to hear the process was smooth, clear, and stress-free for you. It was a pleasure to support you from start to finish, and we genuinely appreciate the recommendation. 100 Key Properties
1/5
GoogleThis HH paid for THREE SIGNS "NO COLD CALLING NO SPAM JUNKMAIL ON THE FRONT DOOR & LETTERBOX the person wearing glasses paid by this company COMPLETELY IGNORES THREE POLITE SIGNS
Hi ElegantlyVast3d, thank you for raising this and we’re genuinely sorry for the inconvenience caused. We absolutely respect “no cold calling / no junk mail” signage and it is not our intention to ignore residents’ wishes. We will be reviewing this internally with our team to ensure this does not happen again. If you’re able to email us with the street/location and date/time (info@100keyproperties.co.uk), we will investigate properly and take the necessary action. Thank you again for bringing this to our attention. 100 Key Properties
5/5
GoogleCompleted my first home purchase with 100keyproperties. Had no issues throughout. They were responsive on any queries i had, and followed up on each stage of the home buying process. Thank you team.
Hi Ain, thank you very much for your 5-star review. Congratulations again on your first home purchase, we’re really pleased the process was smooth and that you felt supported at every stage. Thank you for choosing 100 Key Properties, and we wish you all the best in your new home. Kind regards, 100 Key Properties
5/5
GoogleGreat service and excellent communication. The team is professional, friendly and helpful in finding the best solution. I would highly recommend them.
Hi Vaida, thank you so much for your wonderful review. We’re delighted to hear you were happy with our service and communication. It was a pleasure to help, and we truly appreciate your recommendation. If you ever need anything in the future, we’re always here to help. 100 Key Properties
1/5
GoogleBe careful with your deposits! We got charged for a faulty washing machine causing damage to a kitchen cupboard, even though we reported it to Segun the landlord as soon as we noticed the issue. The repair of the washing machine was slow. …
Hi Patricia, thank you for your feedback and we’re sorry to hear you feel this way. We take any concerns about deposits and deductions very seriously. … More
5/5
Google100 Key Properties was great to work with,especially Andrea. She answered any questions I had and was always happy to help. Andrea provides high levels of customer service in a professional manner .I would definitely recommend using 100 Key Properties.
Thank you so much for taking the time to leave us a 5-star review - it's much appreciated!
1/5
GoogleI have been looking for a property to purchase for over 6 months and this is the only estate agency I have ever left a review for. They are very disorganised and don’t appear to communicate with each other. I phoned on 6th May to view a …
Hi Faizullah, thank you for your feedback and we’re very sorry to hear about your experience. We understand how frustrating it is to arrange a viewing and then receive important updates so close to the appointment, that is not the level of … More
5/5
GoogleExcellent service! Every issue is resolved smoothly, I’ve never had any problems. I clearly describe the issues If I have any, and everything is communicated perfectly. Highly recommended!
Hi KKK, thank you very much for your fantastic feedback. We’re delighted to hear everything has been handled smoothly and that communication has been clear throughout. We really appreciate your recommendation and we’re always here if you … More
1/5
GoogleI would give this estate agent zero, if I could. the vendor and the estate agent are clearly incompetent and very rude and do not understand the equality act. I am in a wheelchair and when I went in to view the property, I wasn’t allowed to enter the bedroom in case I got the carpet dirty what I found quite funny was that nobody else was asked to take their shoes off did they expect me to get up and walk, not only this, my friend does not live in the area and had travelled over two hours to get to the property. we were told categorically to stand outside, and wait for the estate agent to meet us, as were two other people. this did not happen and we were forced to ring the door bell and wait for 15 minutes for someone to arrive. I didn’t even have the chance to view the whole property before the vendor’s attitude stunk the property out I think she must have traveled to the property via snail, and I think she needs to be taught a lesson or 2 in manners and customer service, given she has the compitence to process the information, if she has additional needs I will take this into account. The agent was also very rude on the phone and was not very cooperative which was confirmed by another party.
Hello, Thank you for taking the time to provide feedback and we would like to apologise for the negative experience at a viewing. We apologise on behalf of the vendor and we can assure you our agents understand the equality act and would never discriminate against any of our customers. If you would like to discuss this further, please feel free to give me a call on 02035831311. Many thanks Andrea
5/5
GoogleWhen I decided to rent, I chose 100key properties, the 100key properties company that gave me more security. I was contacted by Andrea, a responsible and efficient agent. She actively recommends properties that meet my conditions and follows up every step of the process. She always answers my questions quickly, which I am very satisfied with. After the viewing, I rented the property I wanted at a relatively satisfactory price. A delightful collaboration, very much looking forward to the stay experience.
Thank you so much for taking the time to leave us a 5-star review - it's much appreciated!
5/5
Google100 Key Properties has seen significant improvements following a recent change in management. The new leadership has introduced a more efficient approach and enhanced customer service, making it a notable choice for rentals and sales in the …
Thank you for your kind words and continued support. We’re glad you’ve noticed the improvements and really appreciate your feedback. We’re excited about the future and look forward to helping you again soon! … More
5/5
GoogleLooking for a new home to buy can be very stressful, time consuming and difficult process. I have wasted so much time and effort in house hunting over a year with no settlement on a property. There is one thing what you can do to ensure your next house hunting goes as smoothly as possible, get in touch with 100 Key Properties. I was recommended by my friend about their business, and I didn’t get disappointed! There was always someone to answer all my questions, they helped me get exactly what I was looking for. Extremely knowledgeable team, very honest business and incredibly friendly. I highly recommend 100 Key Properties if you are looking to buy a property!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
100 Key Properties's Hornchurch office has 65 reviews across two platforms: 64 on Google, 1 on Facebook.
100 Key Properties Hornchurch is rated 4.0 out of 5 across all 65 reviews, and 4.0 out of 5 on Google from 64 reviews.
100 Key Properties Hornchurch, 129a High Street, Hornchurch, RM11 1TX.
