Every review we hold for the Horncastle office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleLANDLORDS….
BE CAREFUL IF THIS FIRM MANAGES YOUR PROPERTY !
TENANTS….
BE WORRIED IF THIS BUSINESS IS YOUR LANDLORDS AGENT !
Robert Bell & Co were tasked with overseeing some minor upgrades within our buy to let flat. A list of electrical contractors were provided by RB&Co where eventually a contractor was selected. GRS ELECTRICAL.
Half way through the job the chosen contractor decided to try and steal money from us by signing off their own work as unsatisfactory in the electrical installations conditions report (EICR) because of alleged lead cables. We asked Robert Bell and company to go and get another electrician to inspect for a second opinion. (We thought Bells were looking after our interests but obviously they couldn’t give a monkies)
Robert Bell and Co couldn’t find an electricians to do it so we had to do it. We found an electrician who worked for Robert Bell & Co. So why couldn’t Robert Bell and co get an electrician is beyond me.
On a separate issue. Another flat they managed for us was being used as a Ghost kitchen. A ghost kitchen is where the property is being used to cook food on a commercial for profit basis. In this circumstance it was being used for curry. So the entire building stunk of Indian food. Protests were made by other tenants in the building where the issues were raised with Robert Bell & Co
RB&Co were too scared to deal with the issue because of fears of racism and discrimination so they allowed this nonsense to continue which ruined the flat.
For an apparent RICS firm to not be able to manage overseeing minor works, inspect properties regularly or stop nuisances like stinky food by illegal tenants that they sourced. This firm is clearly unfit for purpose as a business managing property for third parties.
Martin · 14 October 2025
Agent replied · 15 January 2026
We are extremely disappointed to have received this.
As our late Queen once said ‘Recollections may vary’. Whilst we unfortunately cannot be held responsible for a dispute between a landlord and contractor, we worked hard to try and resolve the dispute on your behalf. We take our duty of care to our landlord clients very seriously but we must also protect the rights of a tenant to the uninterrupted enjoyment of their rental property.
We take false accusations against both a tenant and ourselves seriously.
We were satisfied with the Ombudsman’s findings in this regard and wish
you the very best with the future letting and management of your property.
★★★★★ 2/5
GoogleSo far we're not impressed. We enquired about viewing a property, they were keen we should see the structural survey. Which was fine. Long story short I have chased 3 times to get a viewing appointment. The last time I rang and they didn't have my information or the proposed dates. Right now I'm thinking we haven't even started the process of trying to buy a place with these guys and if this is how they operate that could end up being a nightmare.
Sorry guys, but not a great customer experience so far.
Venetia · 31 March 2026
★★★★★ 5/5
GoogleWas looking for a rental property with them, and their selection in Lincolnshire is significantly better than anywhere like Rightmove or Zoopla. Maria has been a delight to communicate with and couldn't have been more helpful, finding us an ideal place in the right location. Highly recommended.
Tom · 16 December 2025
★★★★★ 5/5
TrustpilotExcellent agents with good communication
I would highly recommen Robert Bells at Woodhall Spa for selling your house. Being a pensioner I have used several estate agents over many years and I can say with resounding conviction that Bells are by far the best. In particular communication was exemplary both in the speed of responses and the clear and pertinent content. In particular I would like to thank Sue and Nicola who worked tirelessly until final completion today.
Kevin · 17 December 2024
★★★★★ 5/5
GoogleWe completed on our house purchase today, Jill has been so helpful and lovely all the way through. We used solicitors who we weren’t very happy with (to put it politely). We are first time buyers and had no idea what we were doing but Jill …
Al · 14 April 2025
★★★★★ 1/5
TrustpilotDon’t sell through Robert Bell
We had our vacant property listed with Robert Bell for just over a year and were extremely disappointed with the service. Although there were numerous viewings, we were shocked to discover, during a visit to tidy the garden, that one of their agents was falsely telling prospective buyers that the front door was broken and guiding them through the utility entrance instead. This was simply untrue, and we had to demonstrate that the door worked perfectly. We later learned this had been happening for months, which likely discouraged several potential buyers.
Shauna · 8 May 2025
★★★★★ 1/5
GoogleNot sure why people use this shambles of a company, I have rented through them and the experiance was awful through trying to get issues sorted. When I was ready to buy a home I contacted them to arrange a viewing and I was the one having to do the chasing as promised call backs never happened.
The owners are rude in the public as well, a lady crashed into my car a good few years ago and said to me "do you know who I am, I am Robert bells wife" not sure what difference this would make.
Another time I collected furniture for my boss from the auction storage and Robert meet us and just seemed to look down on me and my colleague.
Never had a good experience with these and would never use or make a enquiry through them ever again
Richard · 14 April 2025
★★★★★ 5/5
GoogleThe company have a friendly service ethic. Extremely customer focused. Many of us don't buy of sell a property very often. Added the fact that this is a time of a pandemic. I was selling a property in Horncastle, the package to sell the property was very good. Photo's of the property were will produced with good views of the property. Advertising by Robert Bell was on their own website, Rightmove, On the Market, Facebook, Twitter and Instagram.
The appointments Bell's made, were all contucted well, with no physical contact inside the property. (So no cleaning down surfaces afterwards.) The agreed sale was conducted well and fairly by Bell's. Plenty of updates from them on the progress of the sale.
If I could use Robert Bell again I would, but I do not live in the area any longer.
Placing your property sale in the hands of Robert Bells is a wise option.PositiveResponsiveness, Quality, Professionalism, Value
David · 30 May 2021
★★★★★ 1/5
TrustpilotThe female employee on the phone was rude and arrogant
We contacted this agency when we were looking for a house in Lincolnshire. The female employee on the phone was rude and arrogant which made us not want to have anything to do with them anymore.
HotfishFitness · 11 February 2026
★★★★★ 5/5
GoogleRobert Bell & Company provided a great service selling my house. I couldn't have asked for anyone better to deal with the negotiations; Amy kept me in the loop every step of the way, was empathetic and understanding, and all round a credit to the company. Just huge thanks in order and only positive feedback to give.
Robyn · 31 May 2019
★★★★★ 1/5
GoogleDisgusting service form this agent. Asked for a second viewing on a property as during the first one couldn't see in the connected double garage workshop or the single garage. Was told they couldn't fit us in for another week. I asked that if anyone showed any interest then would they let us know. Was rung the morning of the viewing to be told that the vendors were ill so couldn't show us round and would I like to make an appointment between Christmas and the New Year. I rang back gone 4:30pm to the news that there had been a viewing the previous day and an acceptable offer had been received. I was told they were going to ring me that afternoon to let me know. Rather late in the day for that.
Mary · 30 May 2023
★★★★★ 1/5
GoogleAvoid. Same yourself the hassle
Baris · 7 April 2026
★★★★★ 5/5
GoogleFrom Sharon doing the initial valuation, through Christian putting the details together and Jill keeping us informed and chasing the chain below. I have nothing but praise for the friendly professionalism shown by all the staff. How refreshing it is to get such service these days.
Anthony · 19 February 2025
★★★★★ 5/5
GoogleService so far has been excellent. We feel that Sharon has really been very helpful and has given us much helpful advice, not only on selling the house. She also arranged for meetings with useful contacts for another project. The …
Ian · 14 April 2025
★★★★★ 1/5
GoogleMr Bell was a very rude man, and I go as far as to say a bully. He wasn't concerned at all for my health. I rented a property for 6 months which he was managing. It was damp from the start, they had just painted over it.
When I started to complain that it wasn't being dealt with. He told me if I didn't like it I could move.
I wouldn't go anywhere near this company, just because of this man.
Tracey · 30 May 2022
★★★★★ 5/5
GoogleWe used Robert Bell & Co Horncastle for a property sale and auction services, we found them to be very helpful and professional over all departments. Would highly recommend! Thank you
Maria · 16 March 2025
★★★★★ 5/5
GoogleFantastic EA!! All the staff are so helpful, informative, supportive and friendly. I can't fault them. A big thank you especially to Jill and Fran who helped us through some difficult times! Highly recommend!
Jane · 31 October 2024
★★★★★ 5/5
GoogleBought over the years quite a few things in the saleroom everyone very helpful heather brilliant nothing to much trouble very professional
Robert · 25 March 2025
★★★★★ 5/5
GoogleBeen using Robert Bell for years now, buying selling and renting. Always very professional and helpful. Thoroughly reccomend.
George · 26 March 2025
★★★★★ 1/5
GoogleAbsoloutly appalling experience in the way they deal with tenants! After vacating recieved more than 9 emails in a single day accusing me of being a liar and questioning my moral stance! Would never use them to let the property i now own and it would def make me question buying one from them.
Sam · 25 May 2023
★★★★★ 5/5
GoogleFriendly and listen to your requirements going over and above to meet them.Always get back to when they say they will and happy to answer any questions either on property or area either by a phone call or email, they make you feel like they are genuinely interested in what you need and your not just a number next to a property. 100% would recommend dealing with these estate agents.
Alison · 30 May 2021
★★★★★ 5/5
GoogleBrilliant experience so far.
Nice and friendly environment.
Fingers crossed.
Ian · 14 April 2025
★★★★★ 5/5
GoogleExcellent service from start to finish from all the staff at Horncastle branch. Everyone was professional, friendly and extremely helpful. I wouldnt hesitate to highly recommend them.
Michael · 3 July 2024
★★★★★ 5/5
GoogleThe service I have received from this company has been excellent, especially from Alastair Boulton. The survey was received very quickly. The after care service has also been excellent. I have requested further advice and information and this has been provided without quibble and quickly too. I was so impressed my sister used them for her survey as well.PositiveResponsiveness, Professionalism
KAREN · 30 May 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
