Trusted Agent profile

Fulfords reviews

3.8

★★★★★ Good

115 reviews across 2 platforms

99 High Street, Honiton EX14 1PG

Fulfords's Honiton office at 99 High Street is rated 3.8 out of 5 across 115 reviews on two platforms, including 64 Google reviews rated 4.6. The 51 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.6 / 5

64

Reviews on Google

This office

Trustpilot logo

51

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Honiton office, from every platform, shown as written. First names only.

5/5

Google

Recently bought a house through Fulfords. I found them professional and easy to deal with. In particular Harry Copping went the extra mile to get answers to our queries in order to reassure us at a very stressful time. One suggestion - it would be helpful if, when staff are away on leave, they could have an auto-reply to that effect on their email to stop us waiting unnecessarily for a response. That said, we would recommend Fulfords and to Harry in particular - thank you so much for all your help.

Adrian · 16 January 2026

Agent replied · 16 April 2026

"Thank you for your kind words! We're so happy to hear that you had a positive experience with us and that Harry went above and beyond to make your home-buying process less stressful. We'll definitely take your suggestion into consideration to improve our customer service. Thanks for recommending us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

My father has recently bought a house through Fulfords in Honiton. Their communication with him, who is 92 and myself has been faultless. In particular, Harry Copp was brilliant, at keeping us in the loop through a difficult time and always came back to us with any updates . His manager Sam was also brilliant and we certainly would go to them without hesitation if we were looking for another property.

Keith · 26 November 2025

Agent replied · 26 December 2025

"We are thrilled to hear that your father and yourself had such a positive experience with Fulfords in Honiton. We take pride in providing excellent communication and service to all our customers, regardless of age.Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Highly recommended. Friendly and supportive team. Special thanks to Sales Negotiator Kate Scott very polite and patient. Thanks to Branch manager Sam Hawkey . Also a big thank you to mortgage expert professional Damian Kennedy. The work was done great and super fast. Thank you very much RV October

Rosita · 27 October 2025

Agent replied · 26 December 2025

Thank you so much for your kind words! We strive to provide friendly and supportive service to all our customers. It was our pleasure to work with you and we appreciate you taking the time to recognise our team. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

A huge thank you to Harry for all his help with our purchase and for his endless patience waiting for us when stuck in a traffic jam and measuring up. He was always cheerful, informative and efficient, highly recommended and appreciated.

Ros · 24 December 2025

Agent replied · 26 December 2025

Thank you for choosing us and taking the time to leave a review! We are so happy to hear that Harry provided excellent service and made your purchase a smooth process. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

A special thanks to Kate for being not just a fantastic estate agent but a calming voice on the end of the phone when we have needed her. All emails, calls and updates promptly answered and nothing too much trouble. Thank you Kate for all your help!

Sarah · 27 October 2025

Agent replied · 26 December 2025

Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.

3/5

Trustpilot

Seamless if you have the right person

A seamless transition to move when Aaron, the senior lettings agent, was available. Unfortunately he was on a long overdue holiday midway through the process. I was left frazzled by lack of communication and over reliance on online portals and time wasting referencing (a week). I offered to pay 6 months up front which I have, but still needed to go through references and run around (on the day of my father's funeral) to get copies of my savings and investments only to then be told I'd need to pay the 6 months anyway. It's been a distressing time, not helped by lack of communication and red tape. When Aaron returned he called, I paid, we arranged a key exchange and it was done. I like simplicity and simple business practice where you speak to people and at least have an email attaching documents rather than online portals or documents sent without any human interaction. Perhaps I'm too old school, but business should be personable. Aaron is a friendly, warm and welcoming man who gets things done easily which is exactly what you need when you're moving after the death of relative, not to have to chase people constantly.

Simone · 30 July 2025

5/5

Google

We can not fault Fulfords as letting agents,we had Jamie Bettsworth as our specialist letting agents. Jamie was a great pleasure to work with, very friendly, professional and kept us informed every step of the way. We will use Fulfords and Jamie again, a real pleasure to work with them both, thank you.

Darren · 25 May 2025

Agent replied · 13 June 2025

Thank you for your wonderful review! We are thrilled to hear that our letting agent Jamie provided you with a great experience. We appreciate your kind words and look forward to working with you again in the future. Thank you for choosing Fulfords! Kind regards, Lucy, Customer Relations.

5/5

Google

The Team at Fulfords, Honiton Branch supported us throughout our selling journey. Special thanks go to Kate Scott who always answered our emails, and phone calls, asap ... nothing was too much trouble, she always found a solution...an excellent member of staff. Thank you Kate! Lisa and Paul.

L · 27 June 2025

Agent replied · 11 August 2025

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Sam and his team in Honiton are very professional and supportive and I would not hesitate to recommend their services, if you’re looking for an estate agent in the area.

Keith · 26 November 2025

Agent replied · 26 December 2025

Thank you so much for your kind words, we are thrilled to hear that you had a positive experience with Sam and our team in Honiton. We take pride in providing professional and supportive services to our clients and appreciate you recommending us.

5/5

Google

We recently sold our house with Fulfords, and we couldn’t be happier with the service we received. From start to finish, kate was professional, responsive, and incredibly supportive throughout the whole process. Kate provided honest advice, kept us updated regularly, and worked hard to ensure everything moved along smoothly. Their knowledge of the local market and attention to detail really made a difference, and we felt confident we were in good hands the entire time. Thanks to their dedication and expertise, our house sold quickly and for a price we were very happy with. We highly recommend Fulfords to anyone looking to sell their home.

Emma · 27 October 2025

Agent replied · 26 December 2025

Thank you for choosing Fulfords to help you sell your home! We are thrilled to hear that our team, especially Kate, provided you with outstanding service and made the process smooth and successful. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Fulfords in Tavistock fall way short of…

Fulfords in Tavistock fall way short of customer service for buyers of their marketed properties. We understand that estate agents represent the vendor but it is ultimately the purchaser who pays their wages. Todd Schooling in Tavistock works only for the vendor and does not use common sense when a sale falls through lower down the chain. Straight to vendor without having patience to ascertain if the chain can be salvaged(which it has). He does not consider how much money other people have paid out to get to things moving. Through no fault of his own, he is young and inexperienced with no apparent manager to assist in Tavistock. No feedback when questions asked, or only partial answers. Think twice if you want to use Fulfords.

Jimstein · 17 June 2026

5/5

Trustpilot

Kathleen Hepburn

I am currently looking down in the area, Kathleen has been amazing staying in touch with me, sending me similar properties to my requirements and keeping me in the loop with upcoming properties in the area

Mr · 12 March 2026

1/5

Trustpilot

Shambles of a company

Shambles of a company, not a good experience trying to sell my property with them. Put wrong property details online re number of years left on lease so would obviously put people off, chased up numerous times to amend, especially not happy when you’ve just spent £6000 extending the lease to sell. Little to no feedback from viewings when I actually had a viewing. And to top it off, considering I’m out of contract with them now because cancelled as soon as I could, got a call today saying what’s your position at the moment because they’ve got someone really interested could they have a look on a “one off basis? ”, so to test them I said sure, they said they’ll call them and get right back to me, guess what didn’t even call me back. Unprofessional, deceitful, useless, time wasting estate agency DO NOT USE if you want to sell, and for anything else

Anthony · 19 March 2026

1/5

Trustpilot

TERRIBLE COMPANY

From start to finish dealing with this Estate Agent has been an absolute nightmare. Customer service non existent. Flat had a lot of issues when we moved in which they said they were going to fix beforehand! Rude over the phone and always long response times. STAY WELL AWAY.

William · 29 August 2025

5/5

Google

Great staff and easy to get along with. Jamie was very helpful with everything around the property and the rest of the team had great communication

Arthur · 14 May 2025

Agent replied · 13 June 2025

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Sam & Harry provided an exceptional service throughout the entire process of me and my partner moving into our first home. They maintained great communication during some complications (separate to themselves) and helped us with every step. We will definitely be looking at buying with Fulfords again the future!

Bailey · 16 January 2026

Agent replied · 16 April 2026

Thank you for choosing Fulfords for your first home purchase! We are delighted to hear that Sam & Harry provided exceptional service and were able to help you navigate any complications. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Pleasure to deal with all at Fulfords on the recent sale of our home. Kate was especially professional, helpful patient kind, and caring. Thank you to everyone

Tracy · 5 April 2025

Agent replied · 13 June 2025

Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Emily gets things done!

We have been renting our home through Fulfords for more than 7 years and always find that the team are helpful and responsive to issues when they arise. A particular shout-out must go to Emily, for her tenacity in resolving an issue between our Landlord and the local council on our behalf, without her persistence it may never have been sorted - thanks Emily!

Liz · 28 November 2024

1/5

Trustpilot

Where do I start

Where do I start. We bought a house that Fulfords had listed, when we went to the first viewing the estate agent didn't even know how much the house was on the market for. We put in an offer in and it got accepted. We had two phone calls a week later asking how we were getting on with purchasing a new house although we had already had an offer accepted on their listing.

Adam · 16 December 2025

1/5

Trustpilot

Worst company ever

Worst company ever. This company have special talent to make expense quote same as the amount of deposit money. Even the internal guy shared to me they make fake quotations from local services in order to grab all deposit of tenant. Do not recommend this company al all.

Prabhu · 9 July 2026

5/5

Google

Really lovely experience and Jamie was brilliant and the whole team was very helpful !!🩷 …

Millie · 13 February 2025

Agent replied · 11 August 2025

Thank you for your terrific 5* review and for your complimentary comments Millie. Best wishes, Lucy, Customer Relations.

5/5

Google

Brilliant and well knowledgeable team, relatable and friendly can't do enough for you all the information you want, need and more can't fault them, systems in place to make things easy and painless thank you Ian In particular ! Our family is now exactly that once again !

Emily · 14 June 2023

Agent replied · 13 June 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

What a great experience from Sarah Ingham. Can’t thank her highly enough, great communication, smooth and quick transition to new house. Sarah has been amazing. Thank you Fulfords

Rob · 11 August 2024

Agent replied · 13 June 2024

Thank you for leaving us your superb 5* review Rob. Best wishes, Lucy, Customer Relations.

5/5

Google

All of the staff are friendly, approachable, professional and dedicated. We've been dealing mostly with Molly for both our sale and purchase. She's been amazing throughout, making sure we're kept up to date with everything. She's been very proactive with selling our house, making sure we have decent viewers. I feel she's gone above and beyond my expectations. I would more than happily recommend Honiton Fulfords to anyone

Johnny · 14 June 2020

Agent replied · 13 June 2024

Thank you for your 5* review and wonderful comments! I will of course make sure your review is made known to our local team. Kind regards, Scott

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Fulfords's Google reviews

Questions about Fulfords

How many reviews does Fulfords have?

Fulfords's Honiton office has 115 reviews across two platforms: 64 on Google, 51 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Fulfords's rating?

Fulfords is rated 3.8 out of 5 across all 115 reviews, and 4.6 out of 5 on Google from 64 reviews, checked 9 October 2026.

Where is Fulfords's Honiton office?

Fulfords, 99 High Street, Honiton EX14 1PG.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.