Beresford Adams Holywell Sales reviews

★★★★★ 1/5

Trustpilot

Holywell branch

Holywell branch - avoid!!At the end of Feb 2021 I put an offer on the house in Bagillt for the price of 227,000.00. After reaching the point of 3/4 of conveyancing process we were told the price changed to 260,000.00 (9,5 months later!). As we were using Help To Buy scheme this fell out of the cap so we were left with no choice but dropping the deal. The price was not negotiable. Until today nobody knows when the house will be ready for completion (maybe Easter 2022) even if in Feb 2021 we were buying not the plot, but the standing house! The contractors changed during this 9,5 month ordeal and developers were very hard to reach and communicate. I was involved in never ending chain of people to finally get to the developer's chasing team who dependant of who you dealt with were trying to help or not. Developers are Quatrefoil just so you know - please avoid.Clearly mistake of the branch left me with ongoing stress for 9,5 months, submitting mortgage offer twice (losing credit score) and bills to pay (valuation fees, lawyers). I cannot stress how much we lost by dealing with this company. Please don't make this mistake.

Emilia · 8 December 2021

★★★★★ 5/5

Google

Excellent team providing first rate service. Friendly, efficient and highly professional. They all work really hard on your behalf and Nicola in particular was superb. Can't rate them highly enough

Shaun · 9 June 2023

★★★★★ 5/5

Google

Leeanne and the gang at Beresford Adams Estate Agents on Holywell High Street have been absolutely fabulous, from start to finish. They made it easy to buy my house, went out of their way to help and gave consistent excellent advice. Would highly recommend using them when selling or buying a property.

Karen · 11 October 2019

★★★★★ 1/5

Trustpilot

Poor attitude.

I have been trying to set up an appointment to view a property. My time is limited due to work and childcare commitments, I made this clear from the outset and told them when I could make myself available. In spite of this they kept offering me times I couldn't make and then called me obstructive! Really poor attitude from the call handler from the office covering Holywell.

Steven · 12 October 2022

★★★★★ 5/5

Google

Recently re-mortgaged through this company. We had a fabulous rep (Laura) who went above and beyond to deal with our case. I honestly have NO idea what we'd have done without her! Thank you so much, we will be back in the future!

Dale · 11 October 2021

★★★★★ 5/5

Trustpilot

Friendly helpful

Friendly helpful and answered all questions professionally

Y · 23 September 2025

★★★★★ 5/5

Google

Excellent Customer service from Leeanne and her colleagues. They made the whole House buying process so much easier. Would recommend them to anyone, they were absolutely brilliant at every step of the way.

Jennifer · 11 October 2022

★★★★★ 1/5

Trustpilot

They let me have a survey done but my…

They let me have a survey done but my chain broke. They left the house on right move and didn’t let me know it was sold so I could look for another. Wouldn’t have a discussion on the phone . Absolutely horrible experience with Llandudno staff!!

Joan · 7 February 2024

★★★★★ 5/5

Trustpilot

The staff are really friendly

The staff are really friendly. Anything they can do to help is no issue. Very efficient.

Dale · 20 May 2025

★★★★★ 5/5

Google

Sold my house with Beresford Adams. Great customer service, especially from Leeanne who always kept in contact and did her best to push the sale through quickly . Thankyou.

Christina · 11 October 2022

★★★★★ 5/5

Trustpilot

We sold our family home with Beresford…

We sold our family home with Beresford Adams Pwllheli, I CANNOT recommend them enough.They truly went out of their way to help us with the sale and the purchase of our new home!If we were moving again in the future we would not hesitate to go back to them.Thank you all again for making this move so smooth for us, you are all worth your weight in gold!

Sian · 19 May 2021

★★★★★ 1/5

Trustpilot

This is a joke of a firm

This is a joke of a firm. You go in for a letting and they are all nice and smarmy up until the point the landlord goes for someone else. After that all contact ceases, they don't even have the common decency to phone and e-mail to tell you you were not the ones chosen. Avoid at all costs

Mark · 27 July 2020

★★★★★ 5/5

Google

Purchased a property that was listed with Beresford Adams. Excellent communication from Leanne

Ian · 11 October 2022

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful. Excellent service, nothing too much trouble. Thanks to all the staff at caernarfon. Highly recommended. X

Berwyn · 7 November 2023

★★★★★ 5/5

Trustpilot

were on top of everything from start to…

were on top of everything from start to finished and made the sale a very easy process

James · 23 March 2023

★★★★★ 5/5

Trustpilot

Amazing.

Excellent experience with them great at keeping in touch and so friendly. Compared to other estate agents I’ve been in contact with Beresford Adams have to been incredible. Would definitely recommend to anyone!

Kelshaw · 24 November 2020

★★★★★ 1/5

Trustpilot

Enquired multiple times about a house

Enquired multiple times about a house, no call back, no reply to emails.

Leanne · 20 June 2023

★★★★★ 5/5

Trustpilot

Fantastic service

Everyone has been incredibly patient and helpful with everything and anything I have needed so far. Absolutely great service.

Marco · 30 June 2022

★★★★★ 1/5

Trustpilot

Poor experience selling our property…

Poor experience selling our property through this agency.

XXX · 21 December 2022

★★★★★ 3/5

Trustpilot

At first professional, then piecemeal

Very much a mixed bag.

David · 29 December 2022

★★★★★ 5/5

Google

Rating only, no written review.

Bethany · 8 June 2024

★★★★★ 5/5

Google

Rating only, no written review.

Trish · 11 October 2021

★★★★★ 5/5

Google

Rating only, no written review.

Ann · 11 October 2021

★★★★★ 5/5

Google

Rating only, no written review.

Susan · 11 October 2020