Harron Homes Holmewood reviews

★★★★★ 5/5

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We purchased our beautiful new home through…

We purchased our new home through Harron Homes, the sales/service team have been great with us throughout the entire process, very friendly and organised, keeping us updated on the progress were needed, buying a new home can be so stressful but the staff have been there with us every step of the way, this has made it much more of an enjoyable experience! And they were great with our kids too, Thanks so much to Charlotte & Amanda! Also to mention that the customer service didn’t stop when we moved into the property, the on-site team have really looked after us too, checking in with us from time to time to make sure everything was okay and also had them coming over to collect our move in boxes and they took them away for us, even though they are all still working nearby on the site they have put us signs up to make sure workers are aware our property is occupied and to be respectful which they really are, roads are always sweeped and cleaned everyday after diggers have been up and down the road, a lot of work and time goes into keeping it nice, thanks so much to Dale, Ki and the rest of the on site staff, brilliant!

Kelly · 2 March 2023

★★★★★ 4/5

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Great Support The Hawthornes - Carlton

We are in the process of securing our home with Harron Homes at their Carlton development. So far they have been very helpful, prompt with information and really do their best to get a few extra items in place while the build is underway. Special thanks to Caroline and Janette at the sales office for their great support and work completed so far. We await the site visit next to understand build work quality and also fit and finish of the house. Great so far

Cheeseman · 13 February 2023

★★★★★ 5/5

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Great insight to the direction that…

Great insight to the direction that Harron Homes are positioning themselves, and what it requires from its subcontractor partnership model. Great opportunity to meet the people behind the projects.

Daren · 7 September 2026

★★★★★ 5/5

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Harron Homes Bilsthorpe Chase

I have recently reserved a new home at Bilsthorpe Chase in Nottinghamshire and the team there have been outstanding. They have made the journey of buying a new home so easy and at the same time being very professional and courteous. The Head office team have also been exceptionally helpful and responsive at all times. I would like to give a special thank you to Hannah & Karen in the sales team and Nicki at head office for all their help and making my dream home happen :) Kind Regards Mark

Mark · 12 February 2023

★★★★★ 5/5

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Charlotte - Shipley Lakeside.

Charlotte was friendly and professional throughout our exchanges with her, and helped us efficiently secure our new house!

Daniel · 26 November 2025

★★★★★ 4/5

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Hockley Croft Problems

The biggest problem in the Yorkshire area is honest communication. Having paid the deposit, it became a nightmare, even a registered letter to the Sales Director got no response. Completion dates were constantly being put back at short notice. Finding short term accommodation was challenging and expensive. Completion was scheduled for the 3rd quarter 2021. Completion took place end of October 2022. Site and sales staff were constantly changing.However, since August/September 2022 staffing has remained more constant and under a new site manager, assistant site manager and sales staff who started to work more like a team, the site started to move forward. I was now getting more truthful information about the stage of build. When contractors did not turn up , the site manager was chasing them and those that did not come up to the expected standard expected were let go. I felt that the site staff were now doing all they could to progress my house.My house is not without its snags which were initially addressed by the site and the remaining issues have now been passed to Customer Services. As yet I have no experience of how helpful or efficient they will be as they have only recently been handed my case.So far I am very pleased with my house, for a modern house the rooms are large and the house is well designed. I am happy that I waited for it. I recognise that I was buying at a difficult time for builders. That said, Harron Homes HO made matters worse by not communicating at all or by giving misinformation regarding completion dates. It also put their sales staff in a difficult situation as they must have known what they were being told by HO to tell purchasers was totally unrealistic.My star rating is based on the end product.

Ruth · 29 January 2023

★★★★★ 5/5

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Jane Jubb is a star

Our experience with Harron Homes at the Highfield Manor site has been fantastic, in particular Jane Jubb in the sales office. We initially met her in Spring 22 and from first meeting she was helpful and provided us with excellent customer service in he looking us to choose our home, to go through the entire purchase process including selecting all our options. She was available, friendly and there to answer our questions. Having lived in our new house for 5 months, she’s continued to keep in touch and assist where possible. She is a massive asset to Harron Homes and ultimately made our lives and being new to this process a lot easier

Anmol · 28 January 2023

★★★★★ 5/5

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Thank you Scott & Team!

Once again we were blown away by Scott and his team with the progress of our house. The relationship between the site manager and his deputy manager is so clear and evident and this resulted today in us having a great customer experience and such a high quality build. They showed us round, explained everything and nothing was too much. Tia was amazing today too (sales representative) What a fantastic team you all are, thank you so much! So professional! We are so grateful.

Lucie · 27 January 2023

★★★★★ 1/5

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SNAGS R US @Harron homes.

Disgusted to find yet another snag when we have now started to move furniture in.The radiator in our bathroom doesn't work. It's clap cold because an already broken thermostat was was fitted to it.We've not run the heating till today so discovered yet another fault. What kind of a cowboy outfit hands over a home when there are clearly issues with the build. ? Then ignores when issues are raised.Did anyone actually bother to check the heating system was running properly,? Errrr.,that's a NO then !!Parts missing from kitchen and bathroom,bad finishes to surfaces plus shoddy paintwork, dints ,scratches and smears, plus a water leak next to an electric supply. That doesn't matter either does it.,? Kitchen tap feeds wrong way round.(((Entire plumbing has how been redone under the kitchen sink at a cost to us. Photos to prove and these will be emailed along with a formal complaint to the director/s of Harron homes once we get settled in and have time to adress the issues and stress that this " business" has caused us.)))Risk to my vehicle of damage down to poor planning of car parking bays and refuse facilities.Lack of communication too. Massive fail.#nobodycares!!!I HAVE TRIED TO LOCATE THE MESSAGE YOU SENT AND CANNOT FIND ANYTHING.Update. 07/01 Moved in 2 days ago and now find the shower is running scalding hot. This probably wasn't tested either. I'm unable to get a bath due to mobility issues.Fix for the leak was given to a private contractor to sort as after more than a month Harron homes still hadnt bothered to come and fix it.We're disgusted with the shoddy workmanship and Harron homes inability to oversee these builds are to a decent standard.Update. 11/01.Complete fabrication from Harron Homes sales team in their response to my original review."We've sent you a private message"I've liased with trustpilot with regard to this, and they have advised me that it is impossible to send a private message on their platform.I would have love to have liased with their sales team re our issues. Sadly, we'll just keep using a plastic jug to shower ourselves with the tepid water thats running from the bath tap.Reason being feeds on the boiler are the wrong way round. This was reported well over 2 weeks ago and no one has bothered to repair.Scalding hot electric shower which we can't use. Washing machine rinsing our clothes with scalding hot water. Hopefully some time this century Harron homes snag team will bother to come and fix our faults.I do believe it's possible to feedback straight to the top of the business, as in all honesty, that's where I'm heading.I'll continue to update this review.It makes worthwhile reading just how badly a business can perform.Update.26/01/23Still no working shower almost 3 weeks after it's been reported yet tilers and plumbers are still in houses working further along the developement. No excuses. Harron homes just can't be bothered to organise the work to be done. Bathroom tiles need to come off and the plasterboard then work to put the connections on the electric shower the right way round. !!! Seriously ??? Did the contractor who fitted it come straight from infant school. It appears so. I'll bet he qualified as a competent tradesman with flying colours. Leaking guttering, gap in front door you can fit your hand in. As mentioned previously I will continue to update this review.One of the issues is the TV aerial was reported as not working 3 weeks ago.Again, no communication or repair The lack of communication is appalling.Update evening of 26/01/2023In response to your comments today that your team have been in touch to resolve outstanding issues. As it stands today is there are at least 12 issues outstanding and none of them have been completed or resolved however hopefully plumber will attend today to sort the shower. That's at least one that can be closed.I've spoken to customer services this morning, and at least Chris Locke is doing his best to get these issues dealt with.

Jeany · 27 January 2023

★★★★★ 5/5

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Great customer service from Harron…

Great customer service from Harron Homes. Andrew at Chariots Keep, went out of his way to help us find our perfect home. Gave us loads of options and excellent advice with no hard sell. First rate customer service.

Craigster · 4 July 2026

★★★★★ 5/5

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Heritage Green feedback

We have recently moved into a house on Heritage Green and having read some of the negative press about Harron, I have to say our experience has been quite the opposite….We did have a bit of disastrous start when our build was delayed….We had sold our house and my girlfriend was heavily pregnant and we had to move out and stay in a holiday let just before Xmas. After one call to Harron stating my concerns/frustrations both the service and the communication was exemplary and they pulled out all the stops to get us in for Xmas.Jo is sales was simply FANTASTIC and a credit to the company. She truly went over and above to mitigate all our stress and nothing was too much trouble. The day we got the keys there was a present waiting in what is now our nursery room for our little baby girl who was just over a week old at the time. Jo - Thank you for everything you are wonderful :)Moving in we did have a fair few snags but the professionalism, courtesy and great service continued. Matt, the assistant site manager, is again an absolute credit to the company. Every issue we had no matter how big or small has been picked up and dealt with in quick time. I raised 5 points the day we moved in and by the following afternoon they were all rectified. The snagging list has been 80% put right in under a week with remaining contractors booked in to pick up the rest by the end of the month.Our Salcombe is beautiful, great build quality and we are thrilled both with the end product and the service from Harron. I would totally recommend them from our personal experience and a final thank you in particular to Jo and Matt.Marc, Charlotte and Bella-MaePlot 71

Marc · 12 January 2023

★★★★★ 2/5

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Caveat Emptor(Buyer Beware)

Plot 123 Far Grange Meadows We reserved our Plot February 2022 and all seemed fine ,we were told that a likely completion date would be August although with supply issues weather etc this was flexible .as we were fortunate to have another place to live in while we waited we explained that there was no rush and we would wait until the house was finished before moving in but could they keep us informed on the progress which for the first couple of months they did.then I think it was around June the sales advisor Sandra left the company and the updates became somewhat sparse so it was us that had to do the chasing for information ourselves ,undeterred we visited the site on several occasions and were pleased to see progress was happening with the build.after exchanging contracts which was obviously very urgent for Harron we waited and on October the 16th I got a telephone call saying the house was now finished and had been "signed off" by the 2 people required as ready and complete and could I complete on the 26th October which we said we would but could we arrange to view the home before that date which we did.upon this viewing it was obvious that the house was not finished due to the lack of any sealing around the tiled floors and the gas hob not functioning however I was assured that these would be rectified before we moved in ,we duly completed and moved in on November 1st.The tiles edge sealing throughout the entire house had not been fitted and the gas hob wasn't functioning.thankfully these have since been rectified.The following is a description of our "finished luxury"homeThe double garage having been used by site for storage was in an appalling state and myself and partner spent a day cleaning all the screws nails and other debris out so we did not puncture our car tyres,in addition we also cleaned both garage doors which had obviously never been cleaned since being built,we discovered that a set of keys to same were missing and this has not yet been resolved .The rear garden which we were told would be levelled was not and again still has neither been levelled or cleared of the various building rubble and debris.The central heating system was inoperative but thankfully after several attempts been fixed although it would have been better if it had been checked before we moved inThe washing machine and tumble drier we ordered to be supplied and fixed had not been plumbed in or installed properly and both appliances subsequently proved to be damaged and inoperative due to the manner in which they had been placed in situ this meant we were without laundry facilities for a month while we waited for new appliances to be fitted this only happened after we got Chris Locke from customer service involved.The gas to the hob had not been turned on thankfully this was simply rectified by site.The electrics had been incorrectly wired and after 3 attempts were eventually corrected There is still a list of various other snags which have not yet been dealt with and I await a response from customer service regarding these.I feel I have given Harron Homes ample opportunity to put things right before writing this review.In my opinion Harron Homes need to be checking their builds properly and checking all appliances and services are fitted and working correctly before moving customers in which clearly they did not it my case which has resulted in us having to spend our time sending emails,messages and speaking to site instead of being able to enjoy our "luxury" homeI have neither received any formal apology or offer of compensation from Harron Homes despite answering their telephone customer satisfaction survey in which I expressed my dissatisfaction and have found the entire experience both disappointing and extremely stressful and feel the I could not recommend buying a house from this company.Should these issues be rectified at any time or any apology or compensation be offered I will of course update my review.A very very disappointing customer experience!

Alan · 8 January 2023

★★★★★ 3/5

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Sad to leave this but I have had enough…

Sad to leave this I have updated this to 3 as they are being pro active in fixing issues so hopefully 🤞 this will be sorted out

Anon · 10 September 2026

★★★★★ 5/5

Trustpilot

Riverdale Park Doncaster

I recently went to visit Riverdale Park to look at the new builds, and was met by Esna Lee who was absolutely fantastic in her approach. Esna was very knowledgeable about Harron homes, the area and the process of buying a home. Esna clearly loves her job and that came across in her conversation with myself. If I decide to purchase on the Riverdale estate, I would want to buy from Esna as she was simply fantastic!

Amy · 29 March 2023

★★★★★ 5/5

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Really impressed with our Harron Home

We moved into Castle Gardens at the end of June 2026 and overall, we’ve been really impressed with both the quality of the house and the customer service.

Louise · 3 September 2026

★★★★★ 5/5

Trustpilot

Me and my partner have just finally got…

Me and my partner have just finally got our keys to our very first home today. Very nice surprise for my birthday. I just would like to thank Julie , the rest of harron homes team and evolve for helping us get this far we couldn’t have done it without you all. We really love our new home and so looking forward to be settling down. All the best to yours and our futuresJonathon and Faye Plot 10 Laughton Gate

Faye · 16 December 2022

★★★★★ 5/5

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We are looking forward to moving into…

We are looking forward to moving into our new home at Bilsthorpe Chase. Our experience so far has been positive from the initial sales information. We thank Hannah in the sales office who has helped us throughout this process from reservation, site visits & when choosing the interior choices to our home… nothing was too much trouble for Hannah, she explained every part of this process thoroughly by explaining & answering all our questions, which we found to be so Important to our overall experience. Julie&Terry

Terry · 2 December 2022

★★★★★ 1/5

Trustpilot

Avoid do not buy shocking company

I have nothing positive whatsoever to say about Harron Homes !! House was filthy when we moved in appliances some neither plumbed or working, Garage key missing on handover they don't know how to operate the heating system still don't so our heating is useless. Turf took nearly 2 months to lay after moving. Extractor fan above our cooker not venting outside so drips water over the hob while cookin it's not the correct model or even fitted right. not all appliances fitted were Zanussi yet request anything while buying they won't help or change yet random appliances fitted. The site at Killinghall is a disgrace and dangerous they are so far behind we are living in a mud hell while no room to drive or get onto the stupidly small driveways. Noise early morning and weekends radios blaring lorrys and diggers up and down the house will be ruined soon with the amount of filth being dragged in no lighting either outside. The snagging never gets done! No communication at all just lies. They are good when buying initially as everything was ok until we signed and completed everything after is unacceptable. The tiling is shocking just thrown on , the floor tiles on our kitchen flooring are cracking 4 already loads are hollow underneath with not enough adhesive being used so more will crack,nails were stuck up out of the grout my son cut his foot open we have over 100 snags ongoing and find more every week.Awful company who don't care at all I wish we had the reviews available when we bought as we would never of even looked but they were new to Harrogate so had no bad reviews however poor reviews now coming through thick and fast in fact I just hope they get the site finished before they are out of business. *Look on victims of Harron homes on Facebook I wish I had and I hope I save anyone reading the heartache we have had !!!!!

Andrew · 30 November 2022

★★★★★ 5/5

Trustpilot

Beautiful houses, fantastic customer service, dream deals

I have spoken to Harron Homes on several occasions and Sue has been helping us throughout.We have now reserved our home with Harron Homes and are over the moon! The homes are beautiful and cleverly designed. The customer service has been fantastic throughout and nothing has been too much trouble. The deals have been enabling for our lifestyle requirements.We have felt valued through out and cannot wait to move in! Thank you Sue!

Felicity · 5 July 2023

★★★★★ 5/5

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Helpful and supportive

Huge thanks to Nicola for sorting our part exchange. She is brilliant - very helpful and supportive especially when dealing with all our queries/questions.

JC · 3 September 2025

★★★★★ 5/5

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High Gables, Pocklington

We are buying a house at the High Gables, Pocklington development. Naturally we have checked review sites and we have read the broad range of views expressed.Our experience has been very positive so far. We have met Gareth, the site manager, to see our house under construction and the sale process with senior sales executive Nicola has been very straight forward and efficient.Gareth showed us the build in progress and we talked about reviews and build quality. He was enthusiastic, helpful and gave us confidence that he manages the construction site well. He is happy for us to keep visiting our house during construction and I feel confident that we will be able to keep asking questions as well as raise any concerns we may have.Nicola has been a star and very helpful in arranging site visits and meetings to discuss choices etc. She is engagingly direct, helpful and happy to share her experience of choices combinations. Her broad experience in the industry shines through. Both Gareth and Nicola appreciate they are building real homes for real people and they care and seem to work well together.I’ll either add to this review or write further reviews to provide updates, however our experience so far has been great.

Miles · 29 October 2022

★★★★★ 5/5

Trustpilot

Customer care at its best

After being let down on the purchase of a house, we visited Harron Homes - The Grange, Worksop to see what was available, we were greeted by Julia. If ever you want to employ someone who puts the customer first, Julia is your person, she was great, helpful, understanding and made the whole visit a real pleasure. Nothing was too much trouble both on the day and the number of follow up calls. Fantastic Experience and ended up buying the house. Thank you Julia, you were amazing.

Adam · 27 October 2022

★★★★★ 5/5

Trustpilot

Outstanding Customer Service and a First-Class Resolution

When we discovered significant cracking around our patio doors and the bedroom wall above, which had gradually worsened over the years, we naturally became concerned that there might be a serious structural issue.

Gail · 22 July 2026

★★★★★ 5/5

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Very happy with our new Harron Home at…

Very happy with our new Harron Home at Castle Gardens. Natalie in sales was great throughout the process and the site team have built an amazing house.

Josh · 30 August 2026