Harron Homes Holmewood reviews

★★★★★ 4/5

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Royal Wells Park, Crofton

First experience of a new build.... Lovely Sandra in Sales was very informative and things went smoothly initially, although completion dates jumped around for the latter 8months. A few issues picked up with the solicitor in terms of the private road, street lighting etc and the Sales Manager not very understanding, v abrupt and then refused to take my calls upon deposit date and sent me a shocking email to go somewhere else - terrible experience!! Once moved in, we do love the house, and it would be perfect with the exception of the plastering. Not one room in the house is 'ok'. The original site manager was soon moved on to a different site, and didn't address any issues we had. A new site manager, Matt Bradwell has taken over and since his arrival, the issues have been addressed quickly and without question. He has been fantastic, extremely understanding and made things happen. Matt has been there to help with anything - even washing down the walls in the hall at 4pm after the plasterers again let us down and left it in a huge mess!! Matt is 100% customer focused, and intent that we are happy, along with our neighbours, and we're just thankful he joined the Crofton Site as almost all snags completed and in time for Xmas. The Ground workers and other trades have been fantastic too. So all in all, a rough and upsetting hand over, but now v happy customers!

Tara · 27 November 2019

★★★★★ 5/5

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Amberwood Chase - fantastic site team!

We are currently buying plot 77 At Amberwood Chase and the site office of Jane & Steph have been absolutely brilliant throughout. We are now close to exchange after a really tough process with our chain and Jane has been very helpful with the various snags we have encountered. They have been on the ball but not pressured us but have been genuinely helpful and they are both a credit to Harron. We look forward to completing and owe a massive thanks to them both.

Andy · 25 November 2019

★★★★★ 5/5

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Lavender Fold Mapplewell

As this is the first time we have bought a new build iI wanted to share our experience of buying a property through harron homes. We decided to visit the site one afternoon (July) with the intention of looking at their Windsor house type. Once there we were really taken with the Buxton style and went away to mull over our options. Having thought of nothing else all week we returned that weekend to look at the Buxton again. Sharon in the sales office discussed our options and we decided to part exchange my property in order to reserve our plot. We were so excited and a little overwhelmed as things progressed quickly with an exchange date anticipated for a little over 6 weeks later. Unfortunately this did not happen for various reasons however the then part exchange manager Lee was brilliant and helped us exchange a little over a week later. We were given an anticipated completion date of 27th September however issues with our boundary did put a damper on things and we were disappointed to lose a small section of land which had been on our boundary line plans when we first reserved. This wasn’t fully resolved until 3 weeks after we had moved in when the fence was finally moved. In spite of this our excitement for our plot never wavered. We absolutely loved the house from the start, visiting on a weekly basis to check on the progress. As our completion date neared the CML hadn’t been signed off and consequently our completion date was delayed. Sharon was fantastic in helping us secure a completion date for the following Friday 4th October. This was the best date for us with work and for help with the move. We have now been in the property 6 weeks and love it more each day. We do have outstanding snags [ less than 10] and no house is or will ever be built perfectly. Our site managers Warwick and Andy have both been brilliant in arranging for the lads to come and carry out the snagging repairs and for letting us know if an appointment cannot be met. As we work full time we rely heavily on others been in the house for the work to be carried out. I have never been unable to contact them and every snag carried out so far has been done to a high standard. The decoration repairs carried out by Pete have been fantastic he picked up on snags I had missed and repaired ones that weren’t on the list I had given him. We did have an issue with our drains blocking affecting the shower/toilet but this was resolved that same day the lads spent 2 hours sorting it for us and we haven’t had any issues since. Whilst I do have bigger snags that need addressing I am confident they will all be resolved soon. I did over pay in my options when purchasing my choices of Lino. Eileen sorted this for me with harrons head office and I receive the refund a few weeks later. i am waiting for the 500.00 retention fee to be returned to me following the sign off of the part exchange which I am now currently chasing and hope to receive shortly. Whilst we have had little disappointments along the way the positives far exceed them and we are so glad we made the decision to move to mapplewell and purchase a harron homes property. Sarah & Luke

Sarah · 23 November 2019

★★★★★ 5/5

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Royal Wells Park - Crofton

We moved onto the Royal Wells Park housing estate in Crofton in mid October. This was our first new build and we were a bit nervous given recent media coverage given to poor new build quality in general and also reports of huge snagging lists that some buyers of new builds encounter.We are extremely happy with the quality of the home we have bought and the service that we have received. Ellie Wyles was the sales executive that we dealt with primarily and she was always helpful and responsive when we contacted her.Prior to moving in we had a few concerns regarding the house and asked to speak to Matt Bradwell who is the site manager. Right from the start it was clear that Matt would go out of his way to help with any issues that we had and he quickly addressed these initial concerns. As soon as we moved in Matt brought round a snagging list to fill in and told us that he aimed to address all snags within the month. It is unrealistic to expect no snags on a new build but we were very surprised how few snags we actually had, most of which were minor. 3 weeks in and we are now down to a few snags which are all scheduled to be addressed soon. We also had a couple of bigger issues which Matt has dealt with professionally and with minimal fuss. All the staff on site that we have dealt with are professional, respectful and helpful when needed but Matt Bradwell has been our main contact since moving in. He deserves a particular mention and is a credit to the company .

Matthew · 19 November 2019

★★★★★ 5/5

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Sarah and Sylvia at the Thorpe Meadows…

Sarah and Sylvia at the Thorpe Meadows development in Chesterfield were and are brilliant. Answered all our questions regarding the area as well as the property details and choices etc. Two great people who we hope to purchase our next home through if all goes well.Mark and Lucy

Mark · 10 February 2024

★★★★★ 1/5

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Very poor customer service

I am going in the process of buying a Harron home . How I wish I hadn’t bothered . Very poor communication have been trying to get in touch with the sales manager for 10 days not answering my texts/ calls/ emails. The incorrect information they give you and then deny it If this is what it is live before I buy the house what is going to be afterwards! Very disappointing and very stressful process! If I could I would give a negative score

Julie · 18 November 2024

★★★★★ 5/5

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Perfect House buying experience - Meadow View Plot 106

This is my second new house buying experience, and so far all I have is a positive review. We bought a home on the Meadow View site in Barnsley, this was one of the final homes, we delt with Tracey one of the sales team, who was exactly what you need when buying a house, direct, honest and patient when we were considering making the final decision. Great support on moving day and helped us with issues and decisions that are all part and parcel of buying a house. Once moved in we encountered a few problems (again all expected with a new build) and everyone was handled on site with little fuss, so a big thanks to Todd the site manager for being approachable and sorting all the issues.I’d also like to comment on the house build, as stated above the quality of the finish fromHarron is way above my previous build, accepted we did add extras but we got what we paid for. Construction runs through the family and al comment on the quality of the finish.Couldn’t thank you all enough, for making a the move easy for me and my young family, who are all settle and happy in our new home.

Mark · 5 November 2019

★★★★★ 5/5

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I went to the brambles site on Saturday…

I went to the brambles site on Saturday to have a look at plot 89 that you had for sale, sadly it wasn’t right for me and my family but I would like to say what a lovely young lady the Emily is I didn’t catch her second name she was more then happy to help and nothing was to much trouble for her she was very helpful but also had a laugh, I believe she was only young but I believe she will go very far within this company or any job she walks into the future she’s a natural talker. I asked why there was so many bad reviews about Harron homes and her answer was unbelievable ‘everyone only ever remembers bad and not the good, people are really quick to write bad reviews but never anything good, Harron homes is truthfully an amazing company how they do care for the customers and go the extra mile’ I will return in future when the time is right for a new home! Thank you Harron homes

Lee · 4 November 2019

★★★★★ 4/5

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fantastic customer service!

We already reserved a house from another development however, we weren't a hundred percent satisfied with the house. we received an offer from Harron Homes except when we went there the offer had been taken by another customer. Jane was excellent, she dug out another deal for us that was around our budget also, she seemed fully experienced in what she was doing.I'm really excited to be finally moving into my new house, hopefully in late November.All thanks to Jane!

Shno · 1 November 2019

★★★★★ 4/5

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We moved into our new home on The Edenbrookvale at Pontefract love it!

We moved into our new home on the Edenbrookvale site 10 weeks ago, We love the house however from the start we were aware of some of the poor on line reviews.Although we had a bad start with sales we eventually saw and dealt with Suzanne Middleton.She assisted us by getting many of the snags done either before or just after the move.Suzanne has a warm and friendly personality and she was just what we required to help us move into the new build.We have recently had most of our problems sorted by Mark, deputy site manager who is also approachable, helpful and a problem solver.We have a few hiccups but we are happy so far. Thanks to both Suzanne , Mark and to the tradesmen who rectify the problems.Thanks Steve and Angie.

Steve · 16 October 2019

★★★★★ 5/5

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Oaklands Heath Huddersfield

We were concerned with some of the negative reviews on Harron Homes that we came across before we purchased our new home. Our experience has been totally different. The on site team, particularly Jacquie and Debbie are excellent and nothing was too much trouble. The Sales process was straight forward and we moved in on time. We love the design and build quality of the house.As with all new builds there were some snagging issues, but again all dealt with efficiently by the Site Management team. We have only needed to contact Customer Services a few times, but they proved to be helpful and keen to resolve our issue.If we still have any complaints it would be the ongoing site development causing roads that can be like a mud bath at times! Looking forward to the site being completed.

Mr · 30 September 2019

★★★★★ 5/5

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Our purchase so far..

I absolutely can’t fault the service we’ve received (so far) from Joanne O’Neill @ Rosendale Gardens, Wickersley South Yorks. From initial reservation we’ve been kept fully in the loop and very well informed throughout the process. The only downside to our process so far has been Harron’s choice of Solicitor, Freeths, which I strongly believe should be reviewed by Harron internally - Harron pride themselves on a great service and Freeths haven’t replicated this at all - That being said, everything Harron could have done to rectify this they have done. I can’t speak highly enough of Joanne and she’s a complete asset to Harron and deserves recognition for her passion, service and care for her role and seems to share the same values and ethics that Harron pride themselves on. Alistair has been great since joining the Wickersley sales team and Rachel Sheard has been very supportive and a big help throughout any issues with Freeths.Definitely recommend Harron Homes so far and will review again once we have our keys! :)

S · 24 September 2019

★★★★★ 5/5

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Our new Harron Home Oaklands Heath

We moved into Oaklands Heath, Huddersfield in July and yes we had some minor snags, but all were dealt with quickly and effectively by Jacqui, Debbie, Michael and Richard with no fuss and we are delighted with our new home from the design to the finish. I love how the areas from room to room flow and with a growing family the space is also important.The Sales girls have become friends and I want to thank them for the time they have taken with us. A special thank you to Leon who has been very helpful throughout. The trades people on site are also great, nothing is too much trouble and they always seem to have a smile for us, they have made us feel as though we are their priority.Great job all round we're looking forward many happy years here and we'd certainly recommend them to anyone considering buying a Harron Home.

Sharon · 21 September 2019

★★★★★ 5/5

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Lizzie from Harron Homes in Regents…

Lizzie from Harron Homes in Regents Green is amazing. I am a single person with minimal experience with house buying. Lizzie has been very patient and taken the time to get to know me and my life style. She has fit my dream forever home to compliment my life. She has gone step by step through all my options and clearly manages my expectations. She has made what is a very stressful process into something very enjoyable. I would not hesitate to reccomend Lizze and Harron Homes. Thank you Lizzie

Hannah · 16 September 2019

★★★★★ 1/5

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Left Hung out to Dry by Harron Homes.

On the 18th August while on our annual family holiday the cold water feed came away from the stop tap, leaving cold water running at mains pressure in our house for over 12hrs. The 4th time on the Laughton Gate Estate so far that this issue has happenedThe 19th August the Harron Homes site tried there best to clean up, but the house had been stood in water for 36 hrs at this point.On our return on the 21st August the Harron Homes customer care told us not to worry, they would look after us. Photograph all our belongings and let them know costs then we can dispose of them in the site skip.The day after Harron Homes said I needed to claim against there sub contractor plumber and they need our damaged items, now in their skip and off site.The day after Customer Care told us to claim on our own house insurance for contents.This opened a huge can of worms, no items for loss adjustor to view and also Home Insurance wanted a moisture report on the property.I told customer care about this report was required and this would come under buildings insurance, so this is Harron Homes responsibility as only 16 months in our home. I was now advised to claim on my house insurance for buildings & contentsOur insurer demanded a moisture report, Harron Home believe this was excessive. The moisture report says we have 100% moisture / saturation in the concrete pad and recommends a fully ground floor strip out and reinstatement. Harron Homes wanted to reinstate the property with his level of moisture!!On the 12th September the MD visited our home to offer an olive branch and pay for our contents and insurance excess, but the contents claim is almost settled now with our house insurance. A case of too little too late.I asked about any compensation / good will gesture for the miss information, having to use our house insurance, upset, disruption, inconvenience, stress, upset, etc. this is under review and has been for the last 12 weeks.Harron Homes will gladly support you at the purchase of a new house and roll our the red carpet, make you feel super special and valued, and yes snagging they are pretty good.... but when things do go wrong as they did in our case, they will do the absolute minimum they can and tell you to use your own house insurance.The value in a company is its product and how it treats it customers.

Matt · 13 November 2024

★★★★★ 1/5

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12 months of delays and outstanding snagging after 2.5 years

We were due to be in our home in December 2015. 4 weeks out we were told that the house would be ready on time. In December Harron we stopped by the council from building for 4 weeks due to breaking rules they must follow to which Harron blamed the council for the delay and said we would be in by January. Then it was February due to a legal issue with Taylor Wimpy, then March. At this point I went to see the house, (keeping in mind that it was 4 weeks out from being ready in November) to find it was only just above the foundations.This review could go on forever, so to cut it as short as I can, every month we were promised to be in the following month. Come the summer, my wife was heavily pregnant and we asked Harron on numerous occasions to just give us a realistic date to move in so we can plan our life with our new child. These were ignored and the promise of the following month continued every month.It eventually came to November 2016 and Harron confirmed the house would be ready in December. At this point we had 3 months left on our rental that we only needed to get because of Harron delays but Harron threatened legal action if we did not complete in December.Moving into the snagging, I had a list of 80 defects on the first walk round with more appearing when we moved in. The struggle to get things sorted is unbelievably difficult and 3 years on, we are still waiting. If we go to the LABC, it will cost us more money.Harron do not care about its customers. False promises and a customer service team that do care but hit a brick wall in being able to sort anything for you.

K · 10 September 2019

★★★★★ 5/5

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Outstanding service throughout

Well having moved over 6 times in the last 5 years it was time to settle down and buy a property of our own. So to begin, being a Young couple on a reasonable income for our age we began our journey looking at new build properties. All I can say is manny different places didn’t give us the time of day. To the point of being rude. This was not the case with Harron, from the moment we walked in, to this day we have been treated with nothing but politeness and respect. Tracey and her team have been nothing but a delight from the start. We had a few delays in the process through no fault of Harron or ourself but more out side valuation and solicitors. Tracey made the effort to keep us up to date every step of the way reducing the stress tenfold. In the weeks running up to completion Tracey made it her priority to get everything ready. With our home being the former show home everything is finished to a high standard. Although after 5 years a few bumps and bruises are to be expected. The service from Harron has been excellent rectifying what they can with the rest on the list and booked in. Our home may be only a newly occupied but the pre sale and after care service so far has been amazing thank you Harron for our forever home.

Richard · 2 September 2019

★★★★★ 5/5

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I am in the process of buying a Harron…

I am in the process of buying a Harron Home at Highfield Manor and the service I have received has been great from the start the reservation process and Part Exchange was so easy I particularly liked been able to view the house in its skeleton state and I can’t wait to move in. Nothing is too much trouble for Jane & Matt they are a credit to the company DW

David · 13 December 2021

★★★★★ 4/5

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Dewsbury Site (Amberwood Chase) - Good overall experience

We bought our Harron Home just over 3 months ago. We had a few ups and downs during the sale process but got there in the end and are now very happy in our new home. The overall quality of the house so far as we can tell is very good, the biggest issue on quality was the painting which was a bit slap dash (but I have heard they have changed contractors for this now). We had around 20 snags (including sorting out the painting) and the last one was taken care of last week, nothing major on the list in any event but 3 months to turn everything round seems reasonable - and the site manager Matt is very helpful and easy to deal with. I would be happy to recommend a home on this particular Harron estate.

Alexandra · 19 August 2019

★★★★★ 1/5

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Buying a Harron Home has been the worst…

Buying a Harron Home has been the worst mistake of our lives. They are an arrogant company that are profit driven and totally ignorant to the customers. We have sent hundreds of emails and made calls almost daily to try and resolve our issues and after just over 3 years, still not complete.We have taken over 23 days of Leave to meet CSO's, out of which they turned up just 14 times. Customer services simply do not care. This has been the single biggest mistake we have ever made. The houses are built by cheap, low skilled workers resulting in very bad workmanship and severe issues further down the line. Do yourself a massive favour DO NOT BUY A HARRON HOME, if you have put down a deposit WALK AWAY. You will regret buying one. One star is one too many.

Christine · 15 August 2019

★★★★★ 1/5

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Shocking- 14 emails no reply!

Shocking! I’m taking legal action against them! I’ve emailed them 14 times!! In 3 months and no reply I’ve rang up also and they say ‘everyone is busy someone will ring you back’ and shock no one rings you back!Once they have your money they don’t care afterwards! They have breached their contract and this is why I am taking legal action so we will see what happens when it’s taken to court DO NOT BUY from this company!

Bec · 24 November 2024

★★★★★ 1/5

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HORROR HOMES

HORROR HOMES We purchased our house on Feb 2020.We are still waiting for our snags to be completed, this is after our upstairs flooded, the bath water came through the kitchen ceiling, half of our living room Ceiling had to be removed due to bad plumbing, and customer service is the worst we've ever encountered.They either make appointments then don't turn up, or turn up when not expected.The customer service is even worse on site.I had my disabled mother visit, and my father parked on our drive, so I parked in one of the 5 empty show room spaces, the other 2 were occupied by the terrible sales staff.I went to collect my car, still 5 spaces clear,and there was a note on my car.I went to the sales office and asked why they felt the need to put a letter on my car, it was only for a few hours which I explained was because my mother was visiting and she is disabled.I was told to contact customer service ( very rarely get a reply) I was then told by the younger women, I should have bought a bigger house with more parking. We have a four bedroom detached house!!!I was absolutely gob smacked.If I was the owner of Harron homes, I'd be asking why the homes are not selling. This may be a little clue.I am beyind words.I would never recommend buying a Harron home or dealing with the sales team and customer service is dire.

Mr · 7 November 2024

★★★★★ 5/5

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The hawthornes, Carlton. Praise where praise is due.

The hawthornes, Carlton. We would like to say a big thank you to Caroline Dennis who has provided us with excellent and reassuring customer service. Also a big thank you to Sandra Simms who looked after us at the start.We have been in our new home for 1 week now and couldn't be happier. I finally have my dream home, a home to be very proud of. Thank you Harron homes. X

Helen · 26 September 2021

★★★★★ 5/5

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Jo at The Grange in Shireoaks is Amazing!

Jo at The Grange is Amazing!Jo has guided us through the process every step of the way. We are Harron returning customers who feel very satisfied that our needs have been taken care of.We’re confident in the process and in the quality of the build we’ll receive.Thanks for your hard work Jo. We really appreciate it. You’ve made the process both easy and fun. Can’t wait to move in!!!Rich.

RICHARD · 13 March 2022