5/5
TrustpilotAvant homes works to satisfy customers…
Avant homes works to satisfy customers requests tirelessly to make quality and excellent deliveries
Trusted Agent profile · Holmewood
Avant Homes Central Holmewood reviews
★★★★★
1,772 reviews across 2 platforms
Holmewood, S42 5NS
Avant Homes Central's office in Holmewood, at Holmewood, is rated 3.7 out of 5 across 1,772 reviews on two platforms, including 9 Google reviews rated 4.1.
Reviews
Every review we hold for the Holmewood office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAvant Staff; Owen Williams and Louise Coleman
We have had issues with the solicitors and Avant homes have been great and have helped us out massively! They allowed us to use their printer to print and sign documents and kindly scanned them over to our solicitors as we are due to move in next week and without there generous help it could have been delayed! The Avant staff; Owen Williams and Louise Coleman were extremely helpful, friendly, reassuring and kind for helping us as first time buyers! Amazing customer service!
5/5
TrustpilotWe have recently moved on to the…
We have recently moved on to the Monkswood site in Telford. We absolutely love it here. All the staff through the process have been fantastic and always happy to go above and beyond. The quality of the house is brilliant beyond our expectations of new builds!! Thank you to Ian, Dave, Keana and Zara you have all been brilliant!
5/5
TrustpilotI have genuinely had the best…
I have genuinely had the best experience with Avant homes. particularly Sam who has kept me thoroughly updated along the way, and had so much time for me on every single call we have had. I would say she has gone out of her way on many occasions, to keep me happy and help me achieve everything I wanted to during this time! I would highly recommend this company, as well as the gorgeous homes themselves! Thank you so much.
5/5
TrustpilotFurlong Park, Doncaster
Firstly, I would like to say a huge thank you to James at Furlong Park Doncasterwho made our experience at Avant smooth and stress free. As soon as we stepped foot into the Avant sales office, we knew we were going to be treated with respect, quality, and honesty. James is a friendly guy who obviously takes a lot of pride in what he does and who he works for, the knowledge he has and the detail he went into from showing us around the show home to completing the sale was second to none, there was no pressure from him at any point. As for the build itself... for us it’s exactly what we are after, spacious throughout and such high quality standard spec, Avant have even thought about the nice little details which made it even more appealing. We would highly recommend Avant to anyone wanting to purchase a brand new home, trust us, you will not be disappointed. And if you want to make your experience even better, please ask for James, the nicest Sales guy you will ever meet. Thanks again James, all the best, Mark, Nienke and Mollie
5/5
TrustpilotThank you Mel and Jason, Newcastle
We had a hugely positive experience buying our first home with Avant homes. Not only was Mel super welcoming and helpful she guided through each step- as first time buyers we weren't sure what was going on! But having reserved and given keys within 7 weeks we can't complain at all. We used the mortgage advisor and solicitor recommended by Avant homes of which we had only positive experiences with also. They were so helpful, any time we called to ask a question it was welcomed with happy responses and quick answers- we never felt like we were bothering anyone or that and questions were 'silly'. During our demo day both Mel and Jason were checking through the house with us, which instantly reassured us as they expected a high level of quality and we knew they would make sure our house hit that standard. They made us feel at ease- even though there was a lot of information to pass on! Completion day went by without a breeze and Mel was just fab! 1 week into living in the house Jason called by for our first snags visit (of which we only had a couple of minor things), this also went by with ease, everything was taken on by Jason and even some things sorted within the day. We highly recommend using Avant homes to buy your home.
5/5
TrustpilotCroftside Quarter - First time buyers
We have just completed on our first home at Croftside Quarter. We reserved our plot back in March and Georgia has been absolutely fantastic throughout the whole process. From finding us the right house type, to reserving and completing, Georgia has been there every step of the way. Thank you Georgia! Sam & Chloe
5/5
TrustpilotMeadowgate Point, Leeds
My wife and I have recently purchased a new home at Meadowgate Point in Leeds with Avant and we could not of been happier with them. Sam Eisen looked after us and did a fantastic job. We had consistent information on the updates whilst building our house and she helped in the very difficult process of exchanging contracts. We had a tough time getting this all finalised and had a few moments where we needed help and Avant/Sam were superb. Both very excited. 5/5
1/5
TrustpilotAvant have not been responding very…
Avant have not been responding very well to fix issues in my new home in DanetrePlace Daventry. House had two times massive leak from the main bathroom leading to holes drilled in kitchen ceiling and in bathroom walls. The other two en-suite had leakage issues and stopped working leading to change the shower box.Whole house has not been completed before the handover. They gave me the keys standing outside the home and made me to sign it.It’s been two months not much progress interms of fixing issues. House is filled with construction and paint dust and I am left to live/breathe in this place everyday. There has been more than 50 patches done to resolve the uneven surface in the walls and ceilings but they didn’t bother to finish the paintings for more than a week now. Still there are 10s of patching work. Blowing fresh air to the kitchen utility from the garage as the door is not fixed.Door to the garage is fitted wrong way around. Holes/ uneven surface all around the pipe everywhere. Didn’t fit any of the optional extras I have ordered during handover. The list goes on and on It already over two months and When I escalated further and further, the answer I got from one of the directors last week was that I have to wait for two years as per contractual terms with no proposed deadline or time frame to fix things.Even I have mentioned about the possibility of me getting Heath issues living in this house and they don’t care to bother for anything. Have no idea what to do now.
1/5
TrustpilotCustomer service is terrible (and…
Customer service is terrible (and that’s before you part with your £500k!)Rang numerous times to try and arrange to see the show homes in wollaton Nottingham. Eventually got through to someone who said they would take my number and someone would get back to me . That was three weeks ago. No one got back to me. My partner tried ringing , he left serval messages and after a while arranged an appointed. We turned up as arranged at 10 am.... waited til 10.10 but no sign of anyone. Later that day someone rang saying that our appointment had been book in his diary at 10am but he didn’t actually start work til 11am. Disorganized and uninterested
5/5
TrustpilotThank you Vicky and Lesley
We moved in to our new house today . Words couldn’t explain how happy we are . Thank you to everyone at Avant through out journey . Especially Vicky who has been a great great support to us .we don’t know what would have happend without your support . Thank you so much Vicky ... you are an asset to the organisation and keep doing the good job ..Thanks also to Lesley for all moral support and being really great to us ....
5/5
TrustpilotAvant Homes.
Cadley Village, Swadlincote.First time buyers.I must say, Avant have been brilliant with myself and my partner soo far, our sale advisors Jack Robinson was our first point of contact and has been throughout our journey soo far, such a friendly and helpful guy, hes made the process soo far a lot more fun and relaxing than we anticipated! We arent fully aware off whats involved in the whole process and learning as we go, but the team at Cadley have been great, we recently went through our checklist with Micheal Coles, he went thorough all documents clearly and made sure we were all up to speed ready for the next stages of our purchase.We hope this relationship and experience continues throughout the duration of the development and up to completion.We have reserved and the next stages are swatches and another view of the show homes with Jack, we can’t wait.Thanks again to Jack and Micheal for the support and help soo far.
5/5
TrustpilotJames was very helpful and informative
Agent replied · 29 October 2024
Hi Jo, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto James.
5/5
TrustpilotWakefield, City Fields- Excellent experience from beginning to end
Wakefield, City Fields. We have had a great experience from beginning to end, of course there have been challenges along the way due to current situation but Avant has always been supporting us.The day that we entered the Marketing suite and met Kelly we had been day visiting other developments from other builders, and Kelly really made a difference. She welcome us warmly and respectfully, and had genuine interest on answering all our questions and concerns. Speaking with her we felt that we could trust Avant. Next day we came back and booked what it is now our beautiful home.There were many delays through the process, from August to December and finally January, maybe we would have appreciated a bit more certainty during the process, but I guess that no one had that at all. The specifications changed during the process but Avant made sure that we got what we had signed before these changes. Kelly and Olivia helped us very efficiently with this.When Clare started to look after our case, everything was also very good, good communication and willingness to make the experience as good as possible.Only thing that I wouldn't recommend is Avant solicitors, Emsleys, lack of communication and explanation on the steps to take, I felt many times that they thought we should be the experts and not them. Once we moved, Rob and Luke made sure that everything was as we asked. We hired a professional snagger as we know very little about construction! The feedback from the snagging was very good, the number of snags found was quite below the average for a house like ours. There were some things that needed to be fixed, and Luke, the site manager, acknowledge them and has taken very quick action to fix everything that is needed, showing very clearly his aim to deliver the best quality to his customers. Well done Avant team, we are so happy in our new home!Teresa & Blanca
5/5
TrustpilotJames at City Fields, Wakefield
We went to visit City Fields development in Wakefield and we were greeted by James.As first time buyers we didn’t really have a clue what to expect or what we were doing really but James put us at ease straight away. He gave us the number of a financial advisor to speak to and kind of see where we were at and we ended up coming to see James again the next day to secure our house.The experience so far has been super easy and fast and James was just really helpful and friendly. Would definitely recommend speaking to him if you’re looking at Avant homes.
2/5
TrustpilotCovid was a real wake up
Covid was a real wake up. Building finish was and still is appalling. Told by a Building manager I bought an old Building and had to put up with the rustic look.3 years on..no help recognition. I have holes in walls and bad mastic and cement. Inside is poor workmanship. Last home and so so hurt.
5/5
TrustpilotA big thank you to Jane and Richard at…
A big thank you to Jane and Richard at The Deacons Meadow site, Uppingham. The Best new home build I have ever seen. Nothing was too much trouble for Jane and Richard and the finished home exceeded our expectations. Cannot recommend highly enough.
2/5
TrustpilotDefects, scratches and carelessness - Hawthornden, Rosewell - Plot 53
When I first stepped into the Showroom, I was taken aback with the design, layout and specification. Everything with the first meeting with them give me a good vibe that this was a company I wanted trust with my family’s future.We were given a deal of free flooring and a reasonable offer to purchase our current home and it was a good offer, but they wanted a response by close of business that day. We declined as we could not decide our future within that timeframe.Over a two week period my wife bounced back and forth with the sales manager who was trying to understand why we backed off. Once it established that we were scared off due to the hardball sales tactics they came back with a deal that was better than the last and this time, gave us a full weekend to consider. We agreed and were due to move in last week of Oct 2019.We also decided to change our initial carpet choice and the Sales rep told us this would all be taken care of.Scottish Power (SP) were to set up the gas meters and it just so happened we were with SP in our then current house. We phoned them up one day in mid Oct to inquire on how we cancel energy for our old house and then they asked us about our new property. After 15 minutes the SP rep told us the precise date the gas meters would be installed in our new build which would be 11th Nov. We called Avant who stated our house would be ready for the end of October.A few days before the end of Oct, we get the call that the gas meters were not going to be installed due to “miscommunication” between them and SP. This therefore would mean that since our move out date was now set in stone we had little notice to find alternative accommodation and would have to put our things into storage.We did manage to get Avant to pay for the storage costs but they was no compensation for the time and effort we had to put in due to their lack of communication with SP. There was a great lack of empathy in the email I received from their area managing director on this point. By mid Nov, we moved into our Avant home to find ourselves with scratched windows, the wrong carpet installed (after being told it would be taken care of), a metal rod sticking out of our grass, a front door we struggled to open, a ruined stair banister, chipped bricks, tiles, kitchen veneer and a really bad paint job. A really bad finish to what could have been a wonderful home.I had a snagging list which I used for our last home (new Cruden build with 15 snags) but found 150+ with Avant initially.Remediation started right away but it was gruelling. A lot of fixes were botched also. A dented fridge door panel replaced with an even more dented fridge panel as one example.Once COVID hit, this process (quite rightly) stopped and during lockdown I had the opportunity to really get to know the house and its issues and added a further 39 snags to the list. I also found another 40 but there were quick fixes I could do myself.We waited until about mid-July 2020 to give Avant a chance to restart their operations before we chased them on our snagging list. However, they seemed to change their tune on what they were willing to fix. Especially the 39 snags I found in the early days of lockdown saying it could have been us (it wasn’t). They also refused to replace one of the living room windows as the scratches were not bad enough despite being all over the window.At this point, we felt we had no choice but to put ‘Do not buy Avant’ posters on our windows. Regrettable, but it was the only way to make them listen to us.After this episode, things got moving again in Aug and we even got the carpet replaced.But by Sept things slowed down again so I started chasing them periodically on the outstanding items. It was extra work for me and the only way to make them act.We did eventually get our front door replaced by Dec which was a big win (it did not sit right in the frame and damaged the bottom of the frame after some use)To date I’m left with a few snags including scratched flooring in each of the bathrooms, and kitchen area, the living room window has still not been replaced despite raising within the 10 days (I just get quoted NHBC guidelines that somehow minor scratches all over the window are ok), (other residents have had lots of windows replaced too) and a driveway with chipped bricks and not flush with the drainage channel.It just feels I’m getting ignored now.I’m also left with a lot of things I have to live with, the plastic surgeon (who seem to visit a house on the estate weekly) can only go so far. And I’ll be left with more expense as I attempt to fix up the house over the years.Avant did fix a lot for me but still have a little way to go to make up for the sub-par product they handed over to me.All in all, you will get a nice home from Avant but only if you are willing to chase them considerably, live with some defects and fix things yourself which I’m now facing.
5/5
TrustpilotPlot 153 city fields Wakefield
Plot 153 city fields Wakefield Just to be clear this rating for the after care team and building site management at Wakefield city fields We had a very bad experience through the sales process which left a very sour taste to say the least with incentives being removed at the last minute and pressure and upset added prior to the move and that won’t be forgotten!! however.....Amazing care from the team on site, anything we’ve reported we’ve had fixed or the fix has been ordered. Amazing friendly and personal experience, site manager Mick and assistant Elaine have been very comforting and open and honest throughout which is all we’ve asked for given the Avant standards of honesty we were promised and didn’t receive prior to moving in.Neil was sent to work on our snag list, going above and beyond to be friendly and informative so if he can have a pat on the back as a result that would be great.Zoe and Craig we met recently in the after care team, really friendly and helpful I must say we needed some convincing after all the upset but the names above have helped improve our experience. Moving day was awful and caused tears as we had to find our own carpet and flooring which due to the rush wasn’t complete or to the standard we signed up for initially by Avant before it was removed (dangle incentives and take them away once you’re committed), petty things being either removed or not included that we were sold at the start ruining our home demo, not the avant dream we always wanted but we’ve been looked after since and that’s cheered us up.Can’t say enough about the aftercare and building team, they should be praised for turning around a bad situation caused by lack of clear and honest communication through the sales process. We love the house, our kitchen and Bi-folding doors would be the favourite part.
5/5
TrustpilotExcellent Avant Homes Sales Advisor
Went to visit Avant Homes, at Copper Gardens, Ingleby Barwick and we spoke to Angela at the Show Home Sales Reception.Angela was very friendly, knowledgeable and helpful and provided lots of useful information, but not in a pushy way but in a genuine fashion. We were very impressed with her approach and attitude.
5/5
TrustpilotSo helpful and friendly
Jacqueline was so helpful and friendly. Allowed us to view the properties at our own pace and gave us loads of information about the properties, development, prices etc and answered all pur questions. Has made the beginning of our journey searching for our home very easy and I'm looking forward to being back in touch with her.
5/5
TrustpilotRecently urgent issues resolved immediately
Recently I've had urgent issues with plumbing and a door not locking, Avant did an excellent job especially Shelby, in getting technicians out immediately to resolve the issues. The locksmith came out Sunday as soon as I reported the issue, Matthew the locksmith also did an excellent job.
1/5
TrustpilotTheir Moto is "live differently"
Their Moto is "live differently"We moved in our new home on the collinsgate site, Coalville.On the day we moved in the house had not been cleaned properly, we thought this is a poor start as the house is supposed to be inspected by 3 different people. We have found various of faults with the house ranging from the main bath needed to be replaced ( this took 3 attempts) the stair newel post is 10mm out of level and still needs to be resolved. Alot of glass in the windows was scratched, now replaced. The garden wall had to be partly taken down and rebuilt due the the wall being out of level and the top coping not level with each other. The door bell which we upgraded still isn't working, we have been move in for 9 months. Kitchen wall units are twisted, they have been out twice to fix these and they have failed on both occasions. Customer service I don't find helpful, I told them the radiator in our relax area was too small, it took 2 different plumbers to agree. They have built a stone wall for our boundary but it's that close to the house you can't walk through the gap. These are just a few examples of the poor workmanship and lack of attention to detail. Avant homes have had 6 months to put our house in the state it should have been when we moved in, we are still waiting for work to be finished so like Avant say "live differently", . You pay a lot of money for these houses,simply not worth it
5/5
TrustpilotPenicuik Development - Andy Jones
Andy Jones came to do work on the property and was absolutely superb. Did a number of little jobs all in one go and was very friendly and got everything sorted very quickly and very efficiently. Guy was a credit to the company.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
