5/5
TrustpilotEfficient friendly and made sure I was…
Efficient friendly and made sure I was happy with the job before he left.
Agent replied · 10 October 2026
Thanks Kat
Trusted Agent profile · Holmes Chapel
Anwyl Homes Holmes Chapel reviews
★★★★★
1,041 reviews across 2 platforms
Macclesfield Road, Holmes Chapel, CW4 7PA
Anwyl Homes's office in Holmes Chapel, at Macclesfield Road, is rated 4.6 out of 5 across 1,041 reviews on two platforms, including 1 Google review rated 5.0.
Reviews
Every review we hold for the Holmes Chapel office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCeiling touch ups!
My ceiling has been showing some unwanted marks caused by the flooring boards, and on 17th and 19th Chris Appleton came out to do the work. Chris has been so lovely, very understanding to my dog and the myself as not long had a baby. Communication was brilliant from Chris and felt at total ease with him in my house. Thank you so much, 😁
Agent replied · 12 June 2024
Hi Sarah, thank you for your lovely comments about Chris, it's great to hear what a good impression he had and how pleased you were with his work, thanks again!
5/5
TrustpilotWe are really pleased with our wonderful home
We are really pleased with our beautiful home, the house has been built really well and was handed over in great condition.
Agent replied · 25 September 2026
Hi Michael & Claire, thank you for taking the time to leave this review about our Eagles Green development, our team there really appreciated it.
5/5
TrustpilotRichard Nelson. Customer service technician. What a great guy
I have just had Richard Nelson customer service technician come to sort out some issues with my on-suite doors. Richard was absolutely lovely, friendly and very professional. He even sorted out my external gate for me. Nothing was too much trouble. He is definitely an asset to your team.
Agent replied · 12 June 2024
Thanks Becky, Richard really appreciated your feedback.
5/5
TrustpilotAnwyl Customer Service Technician - Josh Hough
I would like to thank Josh Hough from the Anwyl customer services technician team for his excellent work today, not only is his work top rated he is also extremely professional and polite and the cherry to top it all of is he is clean and tidy in his work so you would never know he’d been today, massive thank you again Josh - you are a star ⭐️
Agent replied · 16 June 2024
Hi Joanne, thank you for your lovely review about one of our Customer Service Technicians, Josh. We have passed your comments on to him and it is much appreciated, thank you.
5/5
TrustpilotPeter Giddins
Peter giddins came to make good after some work had been done previously replacing my front door. He was very friendly, did more than what I was expecting and made everything look like new. Everything is done to a high standard.
Agent replied · 12 June 2024
Thanks Hollie
5/5
TrustpilotI am so pleased with the services
I am so pleased with the services provided by Will Waterworth and Issac. Will is the sales representative who gave us immediate support and clear explanation whenever needed. Issac is the person in charge at the site who helped with fixing all the issues after the completion of our property. He is so nice and helpful and gave us genuine support to help get all the issues sorted out.
Agent replied · 16 June 2024
Hi Eva, thank you for leaving this review, it is much appreciated! We have passed your comments on to Isaac and Helen and they really appreciate you taking the time, thank you.
1/5
TrustpilotThoughtful?
There is immense irony in this company’s slogan - ‘thoughtful homes’. This business is far from thoughtful. They used the unadopted road adjacent to our house as a logistics route to their construction site for months, shaking our house relentlessly each and every day as articulated lorries thundered past. They arranged a structural survey beforehand to record any pre-existing damage. When we contacted them about the cracks and crumbling plasterboard in our property they (eventually) denied all responsibility. They are completely unresponsive to complaints or correspondence. I would not trust them as far as I could throw them.
Agent replied · 12 June 2024
Hi Chris, we're sorry to read you are so unhappy, we would like to try and help if we can. We do respond to all correspondence we receive. Please contact our Customer Service team on 03300 244955 or by email at customer-care@anwyl.co.uk and we will always respond.
5/5
TrustpilotExcellent Technician ! Thanks Lee for helping !
Lee Reynolds, a very responsible and experienced technician, in addition to assisting with the projects that need to be followed up, he also assists us with additional issues and give us advice . He has excellent technical skills, professional and efficient . Thanks Lee today helping us to finish the repairs which has been stuck for long times!
Agent replied · 12 June 2024
Hi, thank you for this great review about Lee, one of our Customer Service Technicians. We immediately passed these comments on to him and it made his day!
5/5
TrustpilotTony M was fantastic- very efficient…
Tony M was fantastic- very efficient and pleasant. Made the process smooth
Agent replied · 10 October 2026
Thank you!
5/5
TrustpilotRepairs.
Tony Murray. Customer service technician, Got here on time, did the job, tidied up, job done.
Agent replied · 25 September 2026
Thank you Barry
5/5
TrustpilotExcellent, Thankyou!
Paul & Richard was excellent, could not have asked for better workmen. They was very clean and considerate workers and utterly respectful of our home. With a 12 week old baby and puppy this was greatly appreciated as i could forget they was even here. Their workmanship was spot on, and highly recommended, Thankyou so much!
Agent replied · 12 June 2024
Hi Jade, thank you for taking the time to leave this review, Paul & Richard really appreciate it. Thank you,
5/5
TrustpilotCustomer service technicians are great
We have had the pleasure of Lee Ashworth providing some after care service to us on several occasions over the last 2 years.Lee is always prompt and friendly on arrival. He takes the time to explain to us the plan of action and an approximate time using his extensive knowledge. The work is always completed to a high standard.Thanks again Lee
Agent replied · 12 June 2024
Hi Jayne, thank you for this review about Lee, one of our Customer Service Technicians, all our team take great pride in their work, so it's great to hear when this is appreciated, thank you!
5/5
TrustpilotGood work and great service
Paul returned to complete more work for us. Exceptional work again, this time supported by Richard.
Agent replied · 25 September 2026
Thanks Chris
5/5
TrustpilotGreat Customer Service
Since we have moved to our new build house there have been multiple issues that needed fixing. The customer service, Sarah taken care of Whittle Brook park has been very helpful at addressing the issues and resolving them. Thanks a lot Sarah.
5/5
TrustpilotAnwyl Winnington Place
Hi, the purchase if the property was seamless. All the sales staff were incredibly helpful, as are the site managers. There were absolutely no problems to report when we took the keys and it was spotlessly clean. Cant’t recommend Anwyl high enough.
Agent replied · 23 August 2024
Hi Lucy, thank you for your review about our Winnington Place development and your recommendation, the team at Winnington were very pleased to receive your feedback.
5/5
TrustpilotWe had a great experience when buying…
We had a great experience when buying our house with Anwyl. We were kept updated on the whole building process and we got the keys on the date that was given! The house has been great any problems have been quickly resolved. Steph and Sam at Burscough were fab!
Agent replied · 12 June 2024
Hi Lucy, thank you for leaving this great review about our Priory Gardens development, it is appreciated!
5/5
TrustpilotThank you Anwyl!!!
Moved in in September 2023 and couldn’t be happier with the service I received leading up to moving in and afterwards also. Beforehand, Gyllian made the experience stress-free and easy. All my snagging has been done by beginning of December and all concerns addressed super quick by Isaac and Andy and the team.
Agent replied · 12 June 2024
Hi Meg, thank you for this review about our Victoria Mills development. It's great to read how both our sales and site team have taken care of you and we wish you many more years of happiness in your new Anwyl Home.
5/5
TrustpilotOver a year in our new house and the…
Over a year in our new house in Winnington and the snagging process has been relatively easy and smooth. Just had the friendly Tony in to help rectify a few things in our Utility room - he went above and beyond and ensured a professional finish.
5/5
TrustpilotSarah, Customer Service Co‑ordinator: responsive, caring and focussed on solving our issues
We moved into our new home in November 2025. The general build quality and fit and finish is good. As you can imagine there have been issues that have required snagging, but they've been managed well by Sarah, the Customer Service Co‑ordinator for our development at Anwyl'shead office. Great job Sarah. The quality of remediation work has been good too.
5/5
TrustpilotCreaking stairs and floor
I had Issues with creaking from my stairs and floor in my main bedroom. Paul and Richard were sent to fix the problem and did a fantastic job. The problems were completed over the course of two days and they worked professionally throughout. I am very pleased.
Agent replied · 12 June 2024
Thank you Savitri, much appreciated.
5/5
TrustpilotGreat experience with Dec at…
Great experience with Dec at Whittlebrook Park, ensuring our snag list is being taken care of. He updates us and chases contractors when needed. Nothing has been too much trouble for him and he’s always polite and quick to respond
5/5
TrustpilotHappy with our new home!
We’ve had a great experience with the site team in Chester from start to finish. The customer care team have been excellent and always quick to help with any questions we had. The sales team were also very helpful throughout the whole process and made everything easy and stress-free. We’re very happy with our new home and would definitely recommend.
5/5
TrustpilotRemoving mould
Chris was wonderful and worked tirelessly in our kitchen trying to get rid of the mould around all the skirting and base boards! He explained everything he was doing and was just all round genuine and lovely!
Agent replied · 28 December 2024
Thanks Eleanor!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
