Every review we hold for the Hoddesdon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAn excellent service from Shepherds in Hoddesdon! We had an unusual Grade 2 listed building to sell and we had tried several other agents but nobody matched the amount of viewings that Shepherds provided. Therefore we had confidence that they would eventually get us a sale - and they did!
A big thank you to Adam and the team, in particular Nathaniel and Ava - always friendly, courteous and professional. I would definitely recommend Shepherds to give your property the care and attention it needs to get the right people through the door.
Jackie · 31 March 2026
Agent replied · 14 April 2026
Thank you so much Jackie for your kind review. We really appreciate your feedback and kind words about the staff. It can be a challenge with Listed properties but glad we got you over the line to completion.
★★★★★ 5/5
GoogleThank you so very much Shepherds for giving me the best experience that I have ever encountered in selling a property. Without doubt your communication was second to none. My hand was held every step of the way, explained and followed up. For anyone reading this review thinking of buying or selling then this is the Estate agent to work with to achieve your goal. Everyone at Shepherds Hoddesdon is professional helpful and polite but if I may mention Andy & Nathaniel who worked closely with me on my sale their attention was second to none and I am so grateful...Thank you all. A pleasure!!!
Karen · 21 March 2025
Agent replied · 28 May 2025
Thank you kindly Mrs Crow for your review. It is especially pertinent as we sold your property which was not located in our normal operating area, so even more rewarding. We are glad we were able to assist you.
★★★★★ 5/5
GoogleI can’t praise Shepherds Hoddesdon staff enough for their superb service in helping sell my house. They made it a seemless process with their knowledge, professionalism and advice. I’ve dealt with many local estate agents over the years and have always been very wary however nobody compared to Shepherds. Adam, Andy and Nathaniel were all fantastic and I couldn’t fault them. From the offset, Adam explained the pricing range and reasoning behind it and clearly had huge experience in the market. Also provided were recommended solicitors to choose from and pros and cons of each which was a great help. Nathanial and Andy provided lots of guidance when a few issues with the sale arose and gave reassurances when needed at a stressful time. The photos they took really showcased the property, advising how to lay certain rooms out etc and without a doubt contributed to selling it. Overall I was absolutely delighted with the service and have told my friends to look nowhere else but Shepherds. Genuine people who look out for you and most importantly can be totally trusted. Thank you so much !
Martin · 6 November 2024
Agent replied · 9 November 2024
Thank you kindly Martin. We really appreciate your feedback and review. We wish you all the very best on your move and hope you will be as happy in your new home. Nat has updated the staff on your kind words. It is very appreciated. Kind regards Team Shepherds
★★★★★ 5/5
GoogleI recently used Shepherds to handle my sale and purchase. Andy and Nathaniel were fantastic from start to finish, always available on the phone and communicated honestly and clearly throughout all stages of the transaction. They were also able to assist with recommendations for solicitors, local surveyors, EPC providers and worked with all to keep matters moving. Very satisfied all round and would recommend.
James · 6 March 2025
Agent replied · 2 September 2025
Thank you James for your feedback and the review. It is very appreciated. As a small independent business we truly value your post and of course, happy clients.
★★★★★ 5/5
GoogleI approached Shepherds to manage my rental over two years ago now. As a first time landlord I have nothing but praise for Nicola and Lily who have been so supportive and professional. Everything has been dealt with swiftly and any complications have been carefully and successfully managed. I cannot thank the team enough and I highly recommend Shepherds.
Sarah · 15 April 2025
Agent replied · 28 December 2025
Thank you so much Sarah for taking the time to post a review. We are very grateful.
★★★★★ 5/5
GoogleExcellent, Excellent.
Our experience in selling our house through Shepherds Estate Agents Hoddesdon branch, has been nothing but positive.
Everyone we have come into contact with has been very professional and extremely friendly.
All our fears and nerves were quickly dealt with. Which was great for us as we have lived in our house for 46 years and really were like beginners after so long.
I must just mention Andy Collins who dealt with our sale. The best I can say is that he was great, answering all our queries promptly and in our case patiently.
Thank you once again to all the staff at Shepherds Hoddesdon Branch.
Robert · 14 April 2023
Agent replied · 7 June 2023
Thank you so much Mr Dear for the amazing testimonial.
We are thrilled you had a positive experience and we wish you all the very best in your new home.
Regards Shepherds Sales and Lettings - Hoddesdon
#selling #hoddesdon #buying #letting #renting #cheshunt #broxbourne
★★★★★ 5/5
GoogleWe have recently sold our house with Shepherds Estate agent and the staff were extremely friendly and made the whole process run smoothly with special thanks to Luke.
Luke dealt with our sale from start to finish, liaised with other agents/solicitors when needed, was very professional and always available on email or phone and dealt with any questions we had.
Would 100% recommend Shepherds with any move or finding your new home.
Once again thank you to all the staff at Shepherds.
Mr & Mrs Paris
Danny · 14 April 2023
Agent replied · 7 June 2023
Dear Mr Paris,
Thank you kindly for the amazing review. It is always good hear positive feedback on our service and staff. We wish you all the very best in your new home.
Regards
Team Shepherds.
#sales #lettings #hoddesdon #cheshunt #estateagent #broxbourne
★★★★★ 5/5
GoogleCarmelo was our estate agent, and he was amazing! Super polite, professional and just overall really lovely. He answered every single email promptly, no matter what questions we had. If I couldn't get a hold of him on the phone, he would always find the time to call me back. He made the whole process for us as first time buyers really easy, he always explained and broke down anything I wasn't following, to help us understand the process easier. Would for sure recommend Carmelo and Shepherds Estate Agents. Thanks so much to Carmelo and the team!
Eliza · 14 April 2022
Agent replied · 7 June 2023
Thank you very much Eliza, for your kind words and feedback. I have passed these onto the sales team and Carmelo. We hope you are happy in your new home.
Regards,
TEAM Shepherds
#estateagent #cheshunt #hoddesdon #propertysales #shepherdsestates.co.uk
★★★★★ 1/5
GoogleUnfortunately due to heavy traffic I was delayed. I contacted the office 3 times from 9.34am to advise them of this issue. They ignored this information and still insisting I was 45 mins late when I had already advised them of the traffic delays from the outset my appt was for 10.30. I arrived and they cancelled my appointment. Zero consideration for my time. Zero adjustments of intelligence, also refusing to let me speak to the manager. I feel sorry for the seller as I am in a great position to purchase.
UPDATE - as requested by shepherds, I have indeed had a greater quality experience with Kings and P Cuffaro whose high standards and chief skill include ability to communicate their schedule and accommodate the potential buyer in order to secure a sale on behalf of the vendor.
Their priority is not to argue their point but to ensure they communicate efficiently and effectively with maturity and consideration for clients and explain time scales as the buyer would not be aware from the outset of your schedule.
I was actually refused and told very boldly that I could not speak to a manager and had to write in.
I have attached images of my calls updating you of my journey. My 20 minute journey was 1Hr 10 mins. Not once was I told you had a 30 minute journey or a time limit not including or accommodating the 10 minutes (10.40) until my final call 5 minutes before my arrival at11.12. In a nutshell buyers and sellers beware.you can see that arguing the toss in detail on here is the priority over securing your sale!
Ms · 10 April 2025
Agent replied · 2 May 2025
Good Morning Ms NJ,
We are saddened that you have taken to post on a social media platform, rather than put your complaint in writing. However, your account appears to have gaps in the events of the morning.
Your allegation that the manager did not wish to speak with you is not entirely correct. We follow the Ombudsman guidelines on the complaint process, and we requested you put your complaint in writing, and we would respond. In all instances, we would not have been able to access the facts of the complaint, nor speak with staff, who were subject to the complaint. In this instance, we do not agree with your complaint for the following reasons but would not have been able to communicate this to you on the phone when you insisted on speaking with a manager.
The timeline of events: We called you just after 9:30, to check you knew what the parking arrangements were at the property. When you spoke with a member of our staff, you said you may be 5-10 minutes late. Although you had not set off at this stage, as the viewing was at 10:30.
The member of staff had to leave our office 30 minutes before the appointment to travel to the property and arrive in good time to greet you. They then waited just over half an hour after your appointment time, and certainly longer than the estimated 5-10 minutes delay, which we were able and happy to accommodate. The member of staff then called the office to find out where you were. At which stage, you advised a member of our office staff, you were approximately 1/2 hour away due to traffic. This would effectively have made you an hour late. As we had other viewing commitments, the member of staff had to leave the appointment, as it was another 30 minutes back to the office. So, the delay and travel time meant they were out of the office for an hour and 45 minutes in total.
We are unsure what level of customer service you would provide to your customers but when we have other appointments to get to, it is not acceptable to keep other members of the public waiting because someone is 45 minutes late for their appointment.
We appreciate that there are such circumstances where a delay is out of your control, this happens and we are always happy to reschedule for applicants to view at another time. Generally, however, the response from applicants is a gracious apology, not accusations that we have zero consideration for their time. We give all customers the same consideration and try our best not to keep others waiting, which was your expectation in this instance.
Apologies if this did not meet your accepted level of service. We hope you can understand the constraints outlined above that we operate under and how it affects the diary, viewings and other client’s expectations. Should you wish to view at an alternative time, then please do call the office. Thank you kindly.
★★★★★ 5/5
GoogleShepherds were Heaven sent. After months trying to sell an apartment with another agency, Shepherds stepped into the breach. It was as if the words "professionalism, marketing and communication" had all been re-invented. Shepherds are a 21st Century company with efficiency and ideals that quite simply blew me away in comparison to other agencies. Communication is the key in any industry and you know how frustrating it is to never receive updates or replies to questions. I received updates all of the time and was so impressed with everyone at Shepherds. Highly, highly recommended and absolute life savers! Thank you Shepherds!!!
Ted · 29 March 2025
Agent replied · 13 August 2025
Good morning Mr Crow,
Thank you kindly for your words of gratitude and satisfaction. We are grateful to get feedback on staff performance and value of our service. Wishing you the very best now you can finally put the sale behind you.
★★★★★ 1/5
GoogleThere was minimal support and assistance provided as a first time buyer. Very little interest in terms of selling a property (so beware if you're a seller as they are very quick to get potential buyers off the phone). We persevered as we found a property we liked but we didn't even meet the agent as he always appeared to be busy elsewhere. The seller showed us the property and another agent gave us keys in an envelope which we picked up at their offices. I called up several times for updates as there was minimal contact from them and each time felt like I was being taken off the phone as quickly as possible. It has been a really stressful process as we ended up with difficult sellers and the agents provided very little support because, as they said themselves, they work for the seller. They placed the property back on the market instead of encouraging discussion between us and the seller and did so at the end of the working day so as to leave us in a difficult position. Having already spent a lot of money at this point and being stuck between a rock and a hard place, we proceeded to completion on sellers terms only to arrive at the property and see they had left a load of mouldy carpets in the garage, a large hole in the asbestos ceiling inside the built in wardrobe, missing lightbulbs and a load of damage on the walls and carpets from removing furniture and wall fixtures. As a first time buyer- i'm not sure if this is just normal etiquette for people moving but I certainly received no support from the agents. They provide no personal touch, we just went to pick up the keys in an envelope and off we went. I guess as far as they're concerned, they have their money and don't really care anymore- not that they cared all that much even before they had their money. Would have been nice to have been able to enjoy the process of purchasing our first home a bit more. We certainly know for next time!
H · 7 June 2021
Agent replied · 7 June 2023
Dear HH,
We are responding to the above post. In the first instance, we were not made aware of your grievance during the time we worked on your purchase. Nor did we have an opportunity to respond to a complaint through the normal channels of complaint, post purchase? The first we knew of this, was your Google post. We operate fully to the TPO standards and would have welcomed the opportunity had you of come to us with your grievance, to help resolve your complaint in-house. However, we respond as follows to your accusations: -
Contact - We attempted to make contact with your partner, as it was him whom our office dealt with on a regular basis throughout your purchase. He did not reply? Reviewing the file & property records, we dispute your accusations, in regard to: Lack of contact & updates, and the reasons for the property going back on the market. Our office communicated averagely every 2-3 days during the two and a half months your purchase took to complete. Which is a very short period of time for a sale to complete during COVID-19 lockdown.
Viewings - Shepherds did not carry out viewing on this property, but this had nothing to do with our lack of commitment or interest in the buyer or seller. The vendor, operating under their own COVID protocol, wanted to conduct their own viewings to limit footfall. We apologise that this did not meet your expectations of the service you expected but we were working to COVID rules and vendor preferences.
The re-marketing of the property - Shepherds were not the cause of the vendor wanting to put the property back on the market. You made an extremely low counter-offer, due to some issues highlighted in the survey which did not equal the value of your reduced offer. This was the vendors choice to make, but was the consequence of your own actions. This resulted in the seller losing confidence in you as buyers. Sadly, we had to deliver this news to you but it was best to do so as soon as possible, rather than not tell the truth because it was over a weekend or at the end of the day. Would you not agree?
Key hand-over - In regard to the handing over of keys and in-office dealings. We would never wish to make a client feel unwelcome. If our COVID protocols did this, then we would like to offer our sincere apology. When you collected keys, the sales agent you had dealt with was out of the office on business. One of the team, who did not know you well, gave over the keys, in the COVID safe way; in an envelope to keep you and staff safe. Again, apologies if this came over as sterile but staff are sticking to the rules in place, to enable us to continue to operate.
Post completion property issues - Re: carpets left in garage, removal of light bulbs and a light fitting. We appreciate this was a new experience for you and we are saddened that you felt the vendors left rubbish, a hole in the artexed ceiling and removed light bulbs. However, whilst we are happy to pass on your comments to the vendor, the agent has no power to make demands of them, nor do we have any legal basis to challenge the vendors. Staff would correctly direct you to your solicitor and the sales contract, if you think there is a breach. Again, this isn't us not caring, it is the correct protocol and procedure.
In conclusion, it is never pleasant to receive complaints via a national platform. Especially when you have done everything to keep a sale together under difficult circumstances. And where a significantly lower offer threatened the sale. To suggested it is only about the fee, when agents work for many months without an income stream, until completion is a sad view of our industry. That said, we wish you all the very best in your new home and we hope you enjoy it. Kind regards, Shepherds
★★★★★ 5/5
GoogleWe worked with Charlie Fearey from Shepherds Estate Agents and from offer to exchange it's been such a great and pleasant experience. Charlie has been very thorough and has kept us up to date with everything that has been happening. He's done an excellent job with chasing the seller and guiding us as first time buyers. He was very kind and helpful whenever we had questions or were worried that it may be taking too long due to the circumstances of the house. Saying that, Charlie handled the situation really well and as first time buyers has made our experience a very good one. We will definitely use Shepherds and Charlie again in the future.
Gayatri · 14 April 2021
Agent replied · 7 June 2023
Gayatri, Thank you kindly for your comments on the service you received from Charlie and our Cheshunt office. It is so rewarding to know we were able to meet your expectations. Have a great weekend.
★★★★★ 5/5
GoogleI recently rented a property from Shane at Shepherds and wanted to share that the experience has gone through seamlessly all of my questions were answered the same day and Shane guided me through the entire process from the initial viewing, helping put together the offer forms and updating me daily with how I was getting on with referencing. I approached Shane with a budget in mind and he worked with my budget to find an amazing property that fits my needs and budget unlike many other agents, and as this was my first time renting it made it a very pleasant experience for me.
The entire service provided has been really professional and I will be recommending Shepherds to all my friends and family and and want to thank Shane in Lettings for his pro-active approach to the process and helping me throughout.
Kayleigh · 14 April 2021
Agent replied · 7 June 2023
Good morning Kayleigh, Thank you kindly for your comments. I have share this post with both offices, as it is a really nice way for them to all start their working week. Let's hope Shane and all the staff can be encouraged by your kind words.
Regards
Team Shepherds
#sales #lettings #hoddesdon #cheshunt #propertymanagement
#realestate
★★★★★ 5/5
GoogleToday I completed on my flat purchase and I cannot thank Shepherds Estate Agent enough for everything they’ve done to help close this purchase. Nathaniel Hobbs dealt with my purchase and I can honestly say that he went over and above to push this through - what a great Estate Agent! Adam has also been extremely helpful throughout. The team are so friendly and so supportive through what can be a long and stressful process. Thank you to everyone to helped get us to completion. I cannot recommend Shepherds enough!
Vic · 5 January 2025
Agent replied · 9 December 2024
Good evening Vic, Nathaniel and the team were delighted with your review and Nathaniel loves the mug. It has already appeared in our group chat! As an independent small business, it is always rewarding to get good feedback. Thank you kindly.
★★★★★ 5/5
GoogleAfter such fantastic service, I just had to leave a review! I was a first time buyer and as such, needed a fair amount of guidance. Shepherds were great from start to end and beyond! My agent Charlie, communicated well throughout the process. Furthermore he was still responding to requests after the sale - this is significant for me as usually once people already have your money, it becomes very difficult to get a hold of them! The times that Charlie was not available, his colleagues were helpful also. They really did take the stress out of the home buying process and I’m really grateful for the smooth and efficient service. I would definitely recommend them!
Sharone · 14 April 2020
Agent replied · 7 June 2023
Good morning Sharone,
Thank you so much for your feedback and kind acknowledgement of the service you received. Always rewarding to get good feedback.
We hope you are happy in your first home!
Kind regards
Diane Sanders
Shepherds
★★★★★ 5/5
GoogleWe used Shepherds after they sold our neighbour's house. Working in the industry myself, I always tend to be quite critical on service levels.
From first meeting, all the way through to getting the property on the market, was an efficient and professional process. Was very impressed with the photos of the property.
Once the property was on the market, we had a large number of viewings, all communicated to us and all feedback also provided. They also managed to get the property under offer within 10 days of marketing, which we were thrilled with.
Charlie, who was dealing with our sale, was always available to speak with, and if he wasnt, another member of the team would assist, with no problems.
We exchanged in 7 weeks and just in time for Christmas.
A fantastic experience, and would highly recommend Shepherds as the agency to work with.
Thank you to Charlie, Eddie and all the team who have been fantastic!
Victoria · 14 April 2020
Agent replied · 7 June 2023
Thank you so much for such a wonderful review to finish our year with. As you say, especially from a seller who is working within the industry, high praise indeed. Have a great Christmas and thank you again for taking the time to write your review. It is very appreciated by all of our staff.
★★★★★ 5/5
GoogleShepherds have been an absolute dream to work with in selling my property. Every member of their team are not only professional, but also keep you well informed and updated throughout the whole process and have the upmost patience with their clients. They are knowledgeable, energetic and persistent in finding buyers for their properties.
Nothing but positive things to say and would 100% recommend
Thank you Shepherds! In particular Will and Charlie.
Chiara · 14 April 2020
Agent replied · 7 June 2023
Shepherds Estate Agents | Hoddesdon & Broxbourne - Sales & Lettings (owner)
• Thank you so much for your kind comments and recent review Chiara.
May we ask another favour? Love Hoddesdon Business Awards 2019 were announced this weekend by
The Mayor of Broxbourne. These awards aim to recognise and celebrate the diverse range of businesses in Hoddesdon town centre. Awards will be made in the following categories:
• Retailer of the Year
• Food and Drink Retailer of the Year
• Service Business of the Year - ** relevant to Shepherds **
• Health, Beauty and Well Being Business of the Year
• Community/Charity Business of the Year
• Voluntary Member of the Year
We are asking clients and customers if they would kindly vote for us. As an independent business, we don't have a corporate voice, so rely on the good nature and assistance of our local community. Voting ends 31st Dec 2019. For more details and to make your nominations click on
https://www.lovehoddesdon.co.uk/nominate-business.php
Thank you in advance of your continued support.
★★★★★ 5/5
GoogleShepherds recently helped me and my wife Rosie on the sale of our first property. They were very professional and always available on the phone for any queries we had both about our sale but also about our onward purchase. Carmelo and Will were fantastic and their work was done for a very reasonable sale percentage. I would highly recommend.
Charlie · 14 April 2021
Agent replied · 7 June 2023
Afternoon Charlie, Thank you kindly for your review. We are pleased that our Hoddesdon office were able to assist you through the process and glad that both Carmelo & Will endeavoured to get the result you wanted. Good luck!
Regards Team Shepherds
#shepherdsestateagent #sales #hoddesdon #broxbourne #cheshunt
★★★★★ 5/5
GoogleVery delighted with the excellent service I received whilst undertaking my rental journey. Kudos to Lily and the entire members of the team for their professionalism and attention to detail throughout the process. I would definitely recommend Shepherds Estate Agents to any one looking for a best in class service for their Property needs!
George · 5 April 2025
Agent replied · 2 September 2025
Thank you kindly George. We hope you are settling in okay. We appreciate you post a review of your experience.
★★★★★ 5/5
GoogleShepherd's sold the property that belonged to my late mother. In all aspects of the sale, shepherds were professional, informative, polite and helpful.
Special thanks to Eddie and Charlie. Would recommend you give these estates agents a try if you are in the market to either sell, buy or rent
Cyril · 14 April 2022
Agent replied · 7 June 2023
Dear Cyril, Thank you kindly for your review and feedback. It is always nice to hear a vendor has had a positive experience, especially when dealing with a sale that may be sensitive or emotional. Thank you again.
★★★★★ 5/5
GoogleGreat Service At Shepherds!
We have used Shepherds Estate Agents for many years. They have dealt with the sale of our five homes and are far more than just estate agents. The excellent team at Shepherds always respond to requests in a friendly, efficient manner and are prepared to go that extra mile to make what could be a difficult experience into a straight forward, seamless one. They are our GO TO estate agents and have always achieved results.
Well done Shepherds and thank you!
Christopher · 14 April 2023
Agent replied · 7 June 2023
Afternoon Chris, complete unsure why I have not been getting the notifications of reviews, but better late than never to say a heartfelt thank you!
★★★★★ 5/5
GoogleI have been a customer of Shepherds Estate Agents in Hoddesdon for almost a year, during this time I have been very happy with their services and I can honestly recommend them.
Here is a good example that should give you a real overview of how well they run their services:
We had a little incident with a water leak in the bathroom very late during the night before Christmas Eve.
I was very worried that it would be a problem to get the leak sorted on those festive days.
However, when I contacted the Shepherds Team via a text; I had a call right away with helpful advice and the promise that they would find me a plumber for the morning since we agreed that the issue could wait until the next day. The next morning we had a plumber at our door by 10.30 am.
The Shepherds Team during the following months after that incident, by working closely with me and my family; have demonstrated to us that they are a helpful team. They are very patient with difficult customers like me that have hundred of questions and like to read at a very slow pace every word in a contract, I appreciate their help and their time, for that reason whenever I might need an Estate Agent in the future; they will be my first call.
I love that this agency has great transparency with their operations, it is great to have such a clear service. This is a very reassuring quality of someone or a business that would inspire trust on most customers, at least it does for me.
I hope that those reading this review can see that Shepherds Estate Agents in Hoddesdon have earned my respect and all my appreciation with their work and their time. For that reason, I gladly share my fair review based on my experience with their services and I can recommend them to those reading my long review.
Thank you Diane, Jordan and Nicky; you have been great and very helpful from the very first day I got in touch with you. I do mean it!!!
Elías · 14 April 2019
★★★★★ 5/5
GoogleShepherds are a breath of fresh air. We put our house up for sale with them on the Saturday morning and by 3pm they already had 8 viewings pencilled in for the same day. Steve Howard is very professional, reliable and keeps you well informed at all times. In total we ended up with 25 viewings and accepting an offer within 5 days of going to market, because of the way it was marketed. Will and Ed in the office have been really helpful in Steve's absence as well and i would recommenced people in the local area using their services without doubt. During the buying process there i encountered some bad estate agents and its good to know that Shepherds buck that trend and lead with an excellent example.
Carl · 14 April 2019
★★★★★ 5/5
GoogleFantastic experience from the Shepherds Letting Team, especially Jordan and Nicola. They both provided continued advice and support throughout our first time of searching, viewing and organising viewings . They both as a team were extremely helpful, diligent, prompt and willing to help with finding us somewhere to live also, communication was outstanding through the process of organising contracts etc.
Now moved in they are always happy to assist us with advice should we need it and are so professional when it comes to resolving issues . A thorougher estate agents who I would recommend to anyone .
Daniella · 14 April 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
