Kirby Colletti Hoddesdon reviews

★★★★★ 5/5

Google

I want you to thank Nino, Michael and Freddie for all their hard work over the last 12-13 months. We originally had our house with an online agent Yopa who were basically useless. I think the moral of this story is the fact that if you're selling a high valued house and it's a soft market you need a trusted agent to do the work. It really does pay to have an agent who is local who understands the local demographics and can pitch the house at the right price to the right client. KirbyC were fantastic in this regard and they were very thorough, very professional and they kept their appointments on time. Thanks guys for everything.

Adam · 30 August 2025

★★★★★ 5/5

Google

I have just completed as a first time buyer through Kirby Colletti and I cannot praise them enough! Michael and Nino were professional and incredibly attentive throughout the whole process. Their guidance made the process seamless and I am grateful for their support! A massive thank you to the Kirby Colletti Team. Highly recommend!

Vivien · 28 November 2025

★★★★★ 5/5

Google

My partner and I recently purchased a property through Kirby Colletti, and I can honestly say the experience was a pleasure from start to finish. They made the entire process seamless and really put our nerves at ease as first time buyers. I would highly recommend Kirby Colletti to all types of buyers, they’re straight talking, professional, and exactly what you need when going through such a delicate process. Thank you for all your help and support Nino, Michael, Sally & co.

OD · 7 April 2026

★★★★★ 5/5

Google

I recently sold my late father’s house through Kirby Colletti. The service was second to none. Michael, Nino and the team were professional and meticulous throughout the whole process. As I live some distance from the property they were prepared to go the extra mile to ensure the sale went smoothly. I have no hesitation in recommending them to any future sellers.

Dave · 8 December 2022

★★★★★ 5/5

Google

Great service throughout the sale process of my house and a sale achieved within one week of putting it on the market. Michael and his team kept me informed throughout and are always quick to respond to any communications.

James · 30 August 2025

★★★★★ 5/5

Google

I had the pleasure of liaising with Nino during the recent sale of our property, and I couldn't be more impressed with the level of service I received. From our initial meeting to the closing of the deal, Nino at Kirby Colletti demonstrated professionalism, expertise, and a genuine commitment to ensuring a smooth and successful transaction. Everyone at Kirby Colletti took the time to thoroughly explain the entire selling process, providing valuable insights and guidance that made us feel confident and informed every step of the way. They were always accessible and responsive to our questions and concerns, demonstrating a high level of dedication to their clients. I highly recommend Nino and Kirby Colletti to anyone, their expertise, integrity, and commitment to client satisfaction truly set them apart in the industry.

Joe · 27 November 2023

★★★★★ 5/5

Google

Michael and his team were brilliant from the first day they walked into my late fathers house. Totally professional at all times and always felt that they cared about us and the history of the house being with our family for nearly 54 years. Excellent communication at all times, really chased the buyers solicitor and carried out a fantastic job for us. I would have absolutely no hesitation in recommending them to anyone who wants to sell their house. Keep up the great work.

Julia · 12 November 2023

★★★★★ 5/5

Google

Really grateful to the team at Kirby Colletti for how well they managed the sale of our old home and the purchase of our new one. Freddie was absolutely brilliant, always available, kept us updated, chased …

A · 14 August 2025

★★★★★ 1/5

Google

I have finished a tenancy with KC. Rude to my partner and dismissed the issue of a broken fridge. Was told my apartment was untidy, but KC had cleaners available they can advise, when used for final clean, various "cleaning still required" came back. Will invade your privacy every 3 months with inspections, yet ask you to show around potential new tenants, of the dozen viewings KC came once. Would certainly not use again or recommend

Dr · 29 October 2025

★★★★★ 1/5

Google

Original post from 21.07.2025: Incredibly unprofessional conduct from Michael Kirby. Approached him with cash buyer interest about viewing a property, making clear could match the listing price but not 'in excess of' that price. Received a response with a typo in the first word saying that the clients were looking for 2% more than the listed asking price and ignoring the viewing request. This put me off completely, for obvious reasons. I cannot imagine how annoyed I would be if I had contracted an agent to sell my house only to find out that they are putting off rare cash buyers. Wrote back expressing surprise at being ignored and received a rude email from Michael that pushed me over the edge into leaving this review. Update 21.08.2025: Kirby Colletti have today responded to my review by posting the relevant email chain, which includes my personal financial information, in their Google review response. This is a flagrant breach of GDPR. I immediately contacted them asking them to remove my personal information. This ended with what I interpret as a threat where they said it would be good to "see me in person"... Michael Kirby's behaviour is shocking and completely unprofessional. Below are the emails regarding the GDPR issue (which, unlike the emails KC shared, are fine for me to share because they don't contain personal financial information). For context, the KC Google review response went up 18:25 today. ---------------------------- My email to KC at 18:35: Michael, I have just seen that you have posted our thread of correspondence on Google reviews. I would expect someone in business to understand that this is a blatant breach of GDPR. It is obviously unlawful for you to be posting my private financial information on the internet. I have taken screenshots and will be pursuing legal action and alerting the relevant regulators unless this is removed immediately. Craig ----------------------------- KC's response at 19:15: Perhaps you may wish to remove your unfair review too. Let’s be straight here . Your review is onesided and completely unfair. I’m an agent of 38 years that strives to be the best agent possible and your review reflects badly on our family business. I have no wish to engage in petty arguments . But perhaps on reflection you can understand that this is not a justified review? I will remove the thread as I have no time for this nonsense. However , I will leave our response and unless you remove the review. ------------------------------ My response at 21:02: Michael, According to google reviews, you have not yet removed the thread. Please do so immediately. I am perfectly happy for you to leave up whatever other response you wish (other than one that violates my GDPR rights). Craig --------------------------------- KC's response at 21:13: I’m at home with my family ! You are clearly a keyboard warrior. My office will deal with this in the morning. It would be great to see you in person to discuss your issues. --------------------------------- Needless to say, I did not respond to this last email. --------------------------------- Update 22.08.25: KC have taken down the reply containing my personal information and sent me this message: Craig, We have removed our reply to your review at your request. In return, we expect you to remove your review, which we consider wholly unfair and inaccurate. If you choose not to do so, Michael Kirby will be addressing this matter with you directly after the bank holiday. This is an unreasonable situation, and we will not simply leave it unchallenged. Freddie Cook --------------------------------- I am glad that my personal information is no longer online, but disappointed that KC continue to harass me to take down my review and make the situation worse. Bad reviews are sadly just part of life. Customers have a right to speak their mind, whether you agree with them or not. I replied to Freddie making clear that KC are completely free to reply however they want provided that they do not share my personal information when doing so.

Craig · 30 August 2025

★★★★★ 1/5

Google

The agency staff are extremely rude and unhelpful. They refuse to acknowledge the damage caused by the tenants they rent to, even when these tenants have caused financial damage to neighboring properties. They often say they “cannot do anything without proof,” but still take no responsibility. The tenants regularly throw parties until 4, 5 a.m., even on weekdays, disturbing the entire neighborhood. Despite multiple complaints, the agency has taken no action. I do not recommend renting through them.

Demet · 29 September 2025

★★★★★ 5/5

Google

We purchased our home from Kirby Colletti and at the same time sold our property through Anthony Pepe in Palmers Green. The contrast couldn't be any clearer. Michael, Nino and their team were absolutely brilliant throughout - the communication was spot on, friendly and professional - what you would expect from an estate agent. Kirby Colletti only highlighted how awful Anthony Pepe were and I had mentioned that had Kirby Colletti had an office in Palmers Green, I would of had no issues recommending them. As it happens, I never sold my property through Kirby Colletti, but I am pleased that we had a trustworthy estate agent that we were purchasing the biggest investment of our lives through. I absolutely would recommend this estate agent to anyone who is thinking of either selling, renting or buying from. We want to thank Kirby Colletti for their hard work throughout our process of purchasing our dream home.. A very easy 5/5* from us.

Christos · 6 July 2022

★★★★★ 1/5

Google

I am extremely disappointed with the service provided by Kirby Coletti Estate Agents. They allowed us to view a property and, after confirming our interest to proceed and being fully prepared to sign the paperwork, they suddenly decided not to rent it to us. The reason? Because we have a 3-year-old child. This decision was especially frustrating as we had disclosed this information beforehand when arranging the viewing. To be told that having a child could “create mold” in the property is not only absurd but reeks of blatant discrimination. Adding to the disappointment, we had to chase them multiple times to get this answer, as they did not even bother to communicate the decision or offer an apology for the inconvenience caused. This level of unprofessionalism is appalling, and I would not recommend their services to anyone.

Ezra · 23 March 2025

★★★★★ 5/5

Google

Thank you so much to Nino, Michael and all the team for helping to make my buying process so stress-free. They're honest, no hard sell or pressuring you might usually associate with estate agents. Thanks also for my lovely welcome pack which was a nice surprise. It’s really appreciated and I'd definitely recommend Kirby Colletti.

Shelley · 27 March 2024

★★★★★ 2/5

Google

Be careful esp. if renting thru them as a tenant! My brother was seriously ill and we rented a flat thru K.C so he could be near my home. During the course of the rental they were ok - not great but equally could’ve been worse. Let’s say 3*’s. However, at the end of the lease my brother went abroad to recuperate at the same time I went on holiday. The issue is that the amount that was withheld when paying back the deposit. Whilst my brother had to agreed to the balance refund from the DPS, I had made repeated requests to have copies of receipts for the professional cleaning that was supposed to have happened. Without those receipts, it is only natural that anyone would think that they have pocketed that part of the deposit. We never heard anymore from them and didn’t realise they had played us off against each other until we met up and talked about it. So I would say 1 * for the end of lease service. So I have averaged those two ratings at 2 *. They might be fine as selling agents - I don’t know - but given my experience, I wouldn’t use them.

Colin · 7 May 2023

★★★★★ 5/5

Google

I just moved in at my new address after being helped by a very professional, intuitive, polite, understanding and caring young lady. Charlotte was able to ascertain my needs and make them a reality in a very short space of time (five days to be exact). She made sure that I was given first rate assistance by all members of the Kirby Colletti team that were dealing with my housing situation. This is the second time that I have had to deal with Kirby Colletti and it is almost certain that if and when I next have to find the next new address that this team will be the ones to make it happen.

Jéan · 6 July 2020

★★★★★ 1/5

Google

Tried twice to rent properties from them both times the fact we get "benefits" have been the reason for not being able to let properties even though we can pay the full rent from multiple income sources without the "benefits". Would avoid if you have benefits at all.

Mark · 29 September 2025

★★★★★ 5/5

Facebook

Everyone at Kirby Colletti were super helpful when selling my property. Nothing was too much trouble and Charlotte was fantastic at chasing things up and keeping me up to date with any progress. Thanks once again!

Rob · 14 September 2020

★★★★★ 5/5

Google

The Biggest Thank You to Kirby Coletti and all the amazing Team. After dealing with another local estate agent and having the most horrendous experience with them I thought it couldn’t be possible to find an honest, friendly and professional estate agent, well look no further and save yourselves the stress, heartache, money and disappointment, I so wish we had used Kirby Colletti in the first instance. Kirby Coletti have been excellent in every way possible and are truly superior to any other estate agents that I have had any dealings with. We sold and purchased from them and they amazed us from day one, they exceeded all our expectations and kept us updated every step of they way, they were always courteous, honest and professional. A Big Well Done To Nino, Micheal, Freddie, Sally and all the wonderful Team.⭐⭐⭐⭐⭐ Thank you All, Mr & Mrs Di Cesare.

Anna · 26 May 2024

★★★★★ 5/5

Google

We have recently both bought and sold a property with Kirby Colletti. We found their service to be reliable and professional, with no hard sell. They regularly kept us updated on progress with both properties and were proactive in securing viewings for the property we were selling-which was no mean feat during a challenging period when demand from house-buyers rapidly decreased. We had really positive experiences with all members of the sales team-Michael, Nino, Freddie and Charlotte-and wouldn't hesitate to recommend to anyone looking to sell their house. Thanks to all at Kirby Colletti!

Clare · 27 March 2024

★★★★★ 5/5

Google

My experience with Charlotte and the team at Kirby Colletti was extremely enjoyable throughout the whole experience. Having dealt with many agents, I can confidently say they are one of the most professional and genuinely care about their clients - i would go as far as saying the best! Can't recommend them enough, especially Charlotte Roper who has been an absolute superstar - thanks so much all!

Sarah · 7 July 2019

★★★★★ 5/5

Google

Recently purchased a property through Kirby Colletti and I would highly recommend to anyone. Nino, Michael and the team have been amazing throughout the process with constant communication and updates as well as reliable and accommodating. It has been a pleasure working with them.

Beth · 7 April 2023

★★★★★ 5/5

Google

I recently sold my late mothers house with Michael, Nino, Freddie and the Kirby Colletti team. They have been absolutely brilliant throughout the whole process. As I live in London, they went above and beyond, even helped me by letting in tradesmen when I wasn’t able to travel up. When there were a few bumps in the road throughout the sale, (as is so often the case) they dealt with professionally and swiftly. I cannot recommend then highly enough.

Mary-Sue · 26 February 2024

★★★★★ 5/5

Google

We have moved several times and used Kirby Colletti to sell our last house. From the start they were friendly, professional and helpful. They were spot on with the valuation of our house and it sold for the figure they first suggested. Neno or Michael were always available to answer any questions we had so the whole process was stress free.I highly recommend them.

Stephen · 27 August 2015