5/5
GoogleFantastic ! Superb service and support throughout. Coral was absolutely fantastic with assistance and answering any queries, as were the whole team. Would recommend 1000%.
Trusted Agent profile · Hindley
Kay Collins Sales Lettings & Property Management LTD Wigan reviews in Hindley
★★★★★
75 reviews across 2 platforms
33 Market Street, Hindley, WN2 3AE
Kay Collins Sales's office in Hindley, at 33 Market Street, is rated 4.0 out of 5 across 75 reviews on two platforms, including 74 Google reviews rated 4.0.
Reviews
Every review we hold for the Hindley office, from every platform, shown as written. First names only.
Google5/5
GoogleThoroughly professional and efficient, Coral and staff at Kay Collins were a pleasure to deal with. Nothing was too much trouble, and I was informed of the progress of the sale of the property on a very regular basis. At no time did I have to “chase” Coral for an update, I was kept informed regularly. I cannot recommend Kay and her team highly enough. 5 Stars.
5/5
GoogleWe have used Kay Collins a number of times for buying properties and for landlord services and we've always been happy with the overall professionalism of this firm. Coral Lily in particular has been a pleasure to deal with. Keep up the good work!
5/5
GoogleRented for 4 years and eventually bought residence. Great company to rent from, quick, efficient and always ready to help with anything you need!
5/5
GoogleFantastic letting agent. Been a tenant for over ten years and they have always been very good with me and my family. Friendly and helpful staff in the office and efficient and professional in their roles. Had my deposit refunded after 4 days would recommend this letting agent to any one around. Small, friendly, helpful business thank you to all at kay Collins!
Agent replied · 29 October 2023
Thank you Vicky.
5/5
GoogleKay Collins have been amazing through the whole process. The communication has been outstanding and the lady’s in the office are so lovely and friendly. Even though my house purchase went a lot longer than expected they remained patient and polite throughout and I couldn’t be more grateful for my experience with them. High recommend, thanks again ! 😊🙌
5/5
GoogleI am really pleased with the service I received from Kay Collins throughout the purchase of my first property. The process was smooth and Coral was very helpful throughout
5/5
GoogleA very smooth process buying my flat through Kay Collins. Coral, in particular, was very good at chasing up solicitors when they were dragging their feet. She kept me constantly updated. All in all, a very good experience. I would definitely recommend.
5/5
GoogleWe used Kay Collins for the sale of our house and would highly recommend them. Communication and correspondence from all in the teamwere excellent. Coral worked above and beyond for us and it was very much appreciated.
5/5
GoogleI am really happy with the service I received from Kay Collins throughout the purchase of my first property. The process was smooth and Jasmine was very helpful!!
1/5
GoogleIf you need something doing like damp on your walls dont look to turn to these guys same old same old everytime we will phone you back oh if i had a penny you have to call them back days later.. I wonder were all the other 1/2 star reviews have got to. We pay our rent every month with no issues and keep the house looking nice and even upgraded it ourselves and the minute you need help there is none.
Agent replied · 2 August 2023
Hi Stephen, here is the reply I have just posted to Jenna's review. I personally think this is completely unfair as since you reported the issues of the damp patches on the wall to us on 12th FEBRUARY 2018, everything was done and completed by March, this reason for this was because I had to have 2 different contractors out (a general maintenance contractor and a roofer) and we also had to wait for the weather to be dry to carry out the works. I have multiple emails between you, Jenna and I updating you, multiple emails between myself and the contractor who I instructed the day you called, and multiple emails chasing up the maintenance making sure this had been authorised as the landlord liaised directly with the contractor with the quotes for the works, when I then let you know that it would be done over the 'next couple of weeks', weather permitted. Your emails to us stated you have been facing issues over the past 3 years of constantly reporting this, which I cannot comment on as Kay Collins have only been managing your property for a year now since taking over the portfolio from PPM rentals who were the agents of your property previously, therefore I can only defend Kay Collins from the jobs being reported to us in February. I completely understand your frustration if you have been reporting these issues previously to us taking over the management, but I find it completely unfair for you to write this review about us as I manage over 500 properties and work very hard and I have never had a complaint like this. If you have any further issues then please email olivia@kaycollins.co.uk or call us on 01942 524800. Thank you, Olivia.
1/5
GoogleIf you need something doing like damp on your walls dont look to turn to these guys same old same old everytime we will phone you back oh if i had a penny you have to call them back days later.. I wonder were all the other 1/2 star reviews have got to. We pay our rent every month with no issues and keep the house looking nice and even upgraded it ourselves and the minute you need help there is none.
Agent replied · 7 June 2023
Hi Stephen, here is the reply I have just posted to Jenna's review. I personally think this is completely unfair as since you reported the issues of the damp patches on the wall to us on 12th FEBRUARY 2018, everything was done and completed by March, this reason for this was because I had to have 2 different contractors out (a general maintenance contractor and a roofer) and we also had to wait for the weather to be dry to carry out the works. I have multiple emails between you, Jenna and I updating you, multiple emails between myself and the contractor who I instructed the day you called, and multiple emails chasing up the maintenance making sure this had been authorised as the landlord liaised directly with the contractor with the quotes for the works, when I then let you know that it would be done over the 'next couple of weeks', weather permitted. Your emails to us stated you have been facing issues over the past 3 years of constantly reporting this, which I cannot comment on as Kay Collins have only been managing your property for a year now since taking over the portfolio from PPM rentals who were the agents of your property previously, therefore I can only defend Kay Collins from the jobs being reported to us in February. I completely understand your frustration if you have been reporting these issues previously to us taking over the management, but I find it completely unfair for you to write this review about us as I manage over 500 properties and work very hard and I have never had a complaint like this. If you have any further issues then please email olivia@kaycollins.co.uk or call us on 01942 524800. Thank you, Olivia.
5/5
GoogleI rented a property with Kay Collins for 7 years. I have no complaints at all. They have been helpful from beginning to end. Specifically Coral, Olivia and Jasmine who have each been extremely professional and friendly right to the end of my tenancy. Would recommend this letting agent.
Agent replied · 29 October 2023
Thank you so much Stef, we wish you all the best.
5/5
GoogleI can't speak highly enough of Kay Collins, that have been supportive and knowledgeable all through the process of letting and property management. Also when I decided to sell they managed a complicated sale process. Thank you so much to all of the team
1/5
GoogleAvoid this letting agents at all cost. I went to them with several issues of a property I was renting. ( house was so damp it was falling apart) with their verbal permission I got professional flooring done of my own expense because the house they let me the carpet was full of cat wee and I had a young son. When it came to me finally moving out they disputed my full deposit saying that the walls were crumbling ( yes due to the damp ) and that they never agreed for me to do any work!! I hope you’re happy taking £450 off a hard working single mum. AVOID!!!
5/5
GoogleWe had a great experience buying our house, the process was very quick, Coral helped us with all the information we needed, always trying to help us, I would buy or sell a house with Kay Collin again, as I had a great experience.
2/5
GoogleAbsolutely dreadful, when we were forced to move out because our landlord had died, they didn't even care about helping us to find anywhere, they had houses coming up on their agency and we were not informed about one, when we called them enquiring about any property for letting with them, they had already fully booked veiwings and unbelievably asked if we'd like to be put on a call back contact list, I couldn't believe that we weren't already on the list of new property's, after receiving our notice we asked for their help considering we had two months to leave.
5/5
GoogleAmazing Company, all the girls are fantastic at what they do especially Olivia. Really professional and helpful, service is 10/10. They made what usually is a stressful time / experience an easy, exciting and relaxing one. Wouldn't recommend anyone else! Absolutely over the moon.
1/5
GoogleAbsolutely disgusting company, applied to rent a house ,explained my position accurately, including all problems ,also had a guarantor ,who has excellent credit,house owner and business owner for 19 years, was informed everything was OK and just needed to pay a fee ,which I did immediately, only after I paid ,was I informed I'm not suitable, very disappointing and people need to be aware not to pay the fee ,scam in my opinion, won't let me leave 0stars
5/5
GoogleExcellent service from start to finish kept me regularly updated with emails &phone calls on viewings etc! 10/10 I will recommend Kay Collins to my friends & family if they ever need a quality estate agents ♥️♥️♥️♥️♥️
5/5
GoogleOutstanding service We are very impressed with service which we have/are receiving from Kay Collins: Olivia and Lisa and Collette (Hindley Branch). Olivia, Lisa and Collette have a remarkable expertise and knowledge of the whole of property market. They are always very professional, friendly, polite and their advice is second to none. Without any hesitation, we would recommend Kay Collins to landlords or buyers who are interested in all aspects of letting/buying/selling. Many thanks- Jolanta & Barry (landlords)PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI wouldnt even give one star but had to to give a review all i will say looking at a house with them dont bother they wont fix anything useless waste of space and if you ever speak to lisa ask for someone else a dog could do a better job asleep
Agent replied · 7 June 2023
Hi Sarah. Please do not post reviews about us like this after all the efforts and hard work we put into the property. The authorised works totalled over £4000 in just 12 months as everything you reported was dealt with, from extractor fans not working, to drain blockages, to damp patches, along with Lisa fighting to get you a new kitchen in the property, which you then give your notice to leave just two weeks later. The property was left in a state which we are still rectifying now, along with rent arrears, so please do not write reviews about our company like this after being a tenant with us for so long.
5/5
GoogleJust like to say thank you for everything u done for me to get this flat relly love it
5/5
GoogleGreat service from start to finish, would recommend as property professionals in Hindley.
Agent replied · 24 August 2024
Thank you so much Greg.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Kay Collins Sales Lettings & Property Management LTD Wigan
How many reviews does Kay Collins Sales Lettings & Property Management LTD Wigan have?
Kay Collins Sales's Hindley office has 75 reviews across two platforms: 74 on Google, 1 on Trustpilot (across the whole business).
What is Kay Collins Sales Lettings & Property Management LTD Wigan's rating?
Kay Collins Sales Lettings & Property Management LTD Wigan is rated 4.0 out of 5 across all 75 reviews, and 4.0 out of 5 on Google from 74 reviews.
Where is Kay Collins Sales's Hindley office?
Kay Collins Sales Lettings & Property Management LTD Wigan, 33 Market Street, Hindley, WN2 3AE.
