Every review we hold for the Hindhead office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotA very poor letting agent
We have been repeatedly let down and misled. Several times they have insisted on fees being paid when some digging and checking of correspondence has revealed that we were not liable at all. They would appear almost at random after they relisted the property to conduct visits, on one occasion with absolutely no warning. I would rent from them only if I had no other choice, and I would photograph EVERYTHING, record every conversation, and get everything in writing. The only good thing I had to say is that problems were always fixed quickly, but I have recently discovered this was through a contractor! When we reported problems directly we were promised calls back which never happened. A real shame, as the landlord seemed lovely.
Rob · 21 September 2020
Agent replied · 15 June 2024
Hi Rob, Sorry to hear about your experience, and your feedback is very important. If you could let me know which office this refers to I can pass your comments onto them.
★★★★★ 5/5
TrustpilotI found Seymours in Knaphill very good…
I found Seymours in Knaphill very good all round, from negotiating the contract, arranging viewings, down to the sale. I especially appreciated that there were no hidden fees and that the price I paid was for the selling price, as some estate agents slip in market price which is something you need to watch out for.I would definitely recommend Seymours in Knaphill.
Customer · 20 April 2023
Agent replied · 15 June 2024
Some great advice there as well as a great review. Thank you so much.
★★★★★ 5/5
TrustpilotI told them my retirement and they…
I told them my retirement and they sorted me out with a diesel heater. When I collected my van the instalation was very professional and tidy. The guys there were very helpful and gave me all the info I needed.
Richard · 21 August 2024
Agent replied · 24 August 2024
Thanks Richard. Not sure that this is meant for Seymours, but we're still please that you were looked after by whoever its meant for and that your toasty & warm!
★★★★★ 5/5
TrustpilotGreat experience with Seymours Estate…Seymours Ripley Delivers
Great experience with Seymours Estate Agents Ripley Surrey because they had a good range of properties to meet our wish list but, most importantly the prices were realistic in today’s market. Sam, was a great help to negotiate our offer with the seller and we are very happy with our purchase and cannot wait to move to our new property.
Brian · 4 June 2023
Agent replied · 15 June 2024
Thanks Brian. The Ripley office is our oldest branch at just over 30 years and is a part of the local community, which is one of the reasons so many local people chose to use them on their property journey. Best of luck with everything and enjoy making your new house your home.
★★★★★ 1/5
TrustpilotGodalming team is absolutely worthless
Godalming team is absolutely worthless. It takes days to get a response back, if you get any at all. They don't answer their phones, and then when you finally managed to speak with someone a week later you're unable to view or discuss anything current. I'm pretty sure I could hire a 12 year old to do a better job than these people. Based on what I know as a buyer, I would never ever use them as a seller.
John · 6 July 2020
Agent replied · 15 June 2024
Hello John, We appreciate the feedback. In the current circumstances there could be several reasons why we couldn't access some of the properties available . We apologies for any inconvenience this may have caused.
★★★★★ 5/5
TrustpilotReally put themselves out for you on…
Really put themselves out for you on every level. Best estate agent I’ve ever used in almost 40 years of being a home owner!First lot of buyers let us down but the second one was there within a fortnight. Also buying through them so an all round good experience.
Helen · 28 February 2024
Agent replied · 15 June 2024
Appreciate your Helen. It means a lot to hear we've been your best experience yet. We're here to make things smooth for you, and we're thrilled to have come through on all fronts.
★★★★★ 5/5
TrustpilotProfessional and supportive
The entire team at the Ripley branch of Seymour’s were very professional and supportive throughout the process of seeking my late father cottage. It was a highly challenging market, so it took a very long time to sell. The team were brilliant for the entirety of the contract.
Holly · 1 March 2024
Agent replied · 15 June 2024
That's really kind Holly, thank you.
★★★★★ 5/5
TrustpilotSeymours estate agent Addlestone
I wiewed 3 properties on 13 oct. Addlestone Seymours Estate agent Melanie Holyoake was brilliant. Very witty and very professional. It was a pleasure having her showing me the properties
Claudie · 20 October 2020
Agent replied · 15 June 2024
Thanks for the feedback Claudia, we've passed this onto Melanie.
★★★★★ 5/5
TrustpilotThe best!
Everyone at Seymours is polite, extremely helpful and efficient. I’m so pleased I chose this independent company, they are a breath of fresh air as their honesty and integrity flies in the face of the poor reputation estate agents have. Thank you Seymours!!
A · 3 June 2024
Agent replied · 15 June 2024
Thank you for your wonderful review! We're thrilled to hear that everyone at Seymours has been polite, helpful, and efficient. Your kind words about our honesty and integrity mean a lot to us. We're glad we could provide you with a positive experience and exceed your expectations. Thank you for choosing Seymours!
★★★★★ 5/5
TrustpilotLots of viewings, helpful team
Seymours were very active at organising viewings and kept me fully informed. We have accepted an offer that we are happy with and so far the process has gone smoothly. Theres nothing more I would have expected them to have done. I will update when we complete. But happy so far ( and I was quite anxious about the process to start
Rachael · 24 February 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave such a positive review of your experience with Seymours. We're thrilled to hear that we were able to help organise viewings and keep you fully informed throughout the process. It's great to know that you have accepted an offer that you are happy with, and we're glad that everything has gone smoothly so far.At Seymours, we understand that buying or selling a property can be an anxious process, and we're glad that we were able to help alleviate some of those worries for you. Our team takes great pride in providing exceptional customer service, and we appreciate your kind words.We look forward to working with you through to completion, and we're confident that we can continue to make the process as smooth and stress-free as possible for you. Thank you for choosing Seymours
★★★★★ 5/5
TrustpilotA successful sale
Finding a buyer for our property was a challenge for any Estate Agent, but Seymour's achieved plenty of viewings which finally paid off. They always phoned us with feedback after each viewing and we have been extremely happy with their performance.
Sue · 5 July 2024
Agent replied · 24 August 2024
Thank you for your kind words! We're delighted to hear that we could help find a buyer for your property despite the challenges. Keeping you informed with feedback after each viewing is a priority for us, and we're thrilled that you are happy with our performance. Congratulations on the sale!
★★★★★ 5/5
TrustpilotPATIENCE PAYS.
Over a difficult 9 months during which the house we wished to purchase collapsed, due to the chain breaking twice we were supported by the experienced and professional advice of our Seymour’s Client Relationship Manager - Amy Sandys. The promptness of her responses and information supplied helped my wife and I weather our move thorough difficult times.
James · 18 July 2023
Agent replied · 15 June 2024
Thanks James. Sales transactions seem to be taking longer and longer which is why we now have dedicated client relationship managers such as Amy on hand. Don't know what we'd do without her! Pleased it's all gone well and maybe we'll see you again in the future, however long that maybe. Keep well.
★★★★★ 5/5
TrustpilotFriendly and professional
Excellent experience in finding a new home with Seymours. Andzela was amazing throughout. Friendly and professional. Could not recommend her highly enough. Thank you :)
Mrs · 3 October 2021
Agent replied · 15 June 2024
That's great to hear Mrs Patel, thank you so much.
★★★★★ 5/5
TrustpilotSeymours has worked hard with grace and respect to sell our flat. We thank you!
Seymours have represented our flat extremely well, and have showed their tenacity in trying to sell it in the best way possible. They have communicated efficiently, and made the process, even though it was long, the best it could be.
Fern · 16 July 2024
Agent replied · 24 August 2024
Thank you for your feedback, Fern. I'm glad to hear that our team represented your flat well and communicated efficiently throughout the process. It's been a pleasure working with you, and you're always welcome to stop by and say hi.
★★★★★ 5/5
Trustpilot5 Times
We've used Seymours Horsell for 5 transactions now over several years; as well as all the searching in between. It always feels as though they actually enjoy their jobs and that shines through. They're passionate, knowledgeable and helpful. We wouldn't consider using anyone else - although hopefully we're done moving house now!
Nick · 13 November 2023
Agent replied · 15 June 2024
What lovely comments Nick. We really do enjoy the job but we also enjoy the Horsell neighborhood and all of its people, it feels like an extended family to us and we love to be a part of its success. With that said, we try to share in the property journey with everyone who lives here and we have the motto of "your property partner for life." Knowing that we've shared five of your journeys feels like our motto might come true! Keep well and thank you.
★★★★★ 1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience - avoid at all costs.
Rob · 10 September 2025
Agent replied · 23 October 2025
Rob, thank you for your review. We are truly sorry for the experience you’ve had. We can see that we let you down at several points, and we want to acknowledge that openly. The way your sale and potential purchase were handled lacked the clear communication, urgency, and care that you should have received.
As a rule our clients should always be prioritised, and in this instance that didn’t happen. The disappointment of not securing the home you expected understandably left a lasting impact, and we recognise that this is at the root of your frustration. The delay in removing your property and sales board only compounded matters, and for that we hold our hands up completely.
We’ve been helping people move in this area for over 30 years, and during that time we’ve always believed that our role goes far beyond just selling houses. We live and work in these neighbourhoods ourselves, and we feel a deep responsibility to the people who trust us. Being part of the fabric of the local community means being straight, being accountable, and putting people first. In your case, we fell short of that, and we are genuinely sorry.
Your feedback has already been shared across our team and will shape how we train and how we work moving forward. We don’t take lightly the impact our service has on people’s lives, and while we can’t change your experience, we can and will learn from it.
Our commitment is, and always has been, to champion the neighbourhoods we work in, to value every person we deal with, and to make moving home a positive journey. We haven’t achieved that here, and it’s a reminder that we must never take the trust of our clients for granted.
Once again Rob, we’re very sorry, and we’re grateful you’ve spoken so honestly.
★★★★★ 5/5
TrustpilotHonest advice and guidance around…
Honest advice and guidance around marketing the property. Always responsive and helpful if we had any questions. They were pivitol in ensuring the parties in/working for the chain were kept up to date and aligned. I would certainly use again and recommend to others.
The · 25 April 2024
Agent replied · 15 June 2024
Thanks for sharing your experience and for the recommendation. Its been a pleasure to work with you.
★★★★★ 5/5
TrustpilotSo pleased we chose Seymours
So pleased we chose Seymours to sell our house. The whole team were professional, friendly and enthusiastic. They quickly found the right buyers for our house and helped us through the whole process to completion.We would definitely recommend Seymours to anyone thinking of putting their house on the market.Thank you all very much .
Sally · 7 September 2023
Agent replied · 15 June 2024
We've said it before and we hope to keep saying it - we can never want more than to be recommended by our customers. Thanks Sally, much appreciated.
★★★★★ 5/5
TrustpilotCannot fault the service of Seymours…
Cannot fault the service of Seymours Estate agents in Staines. This was the first time I've rented and I was so nervous about the whole ordeal but I never needed to be, you supported me through every step. THANK YOU!
Miss · 1 July 2024
Agent replied · 24 August 2024
Thanks Kirsty, really appreciate the comments.
★★★★★ 5/5
TrustpilotExcellent estate agents
Excellent estate agents. Excellent knowledge of the market; good attention to detail; highly professional and well informed; always at the end of the phone or email, and deal with issues promptly and effectively. All the staff we have dealt with give one confidence, and are helpful and friendly through what can be a stressful experience.
David · 9 August 2023
Agent replied · 15 June 2024
Well that's more than just a review David. The team loved this when it was read out to them during the morning meeting. It's makes sharing the property journey with you worth while. Thanks again,
★★★★★ 5/5
TrustpilotExcellent service from Seymours…
Excellent service from Seymours from start to finish, everything arranged in house but the team from Solicitors to mortgage advisors who dealt with all my questions and queries promptly and efficiently, highly recommend them to anyone looking to buy or sell
Toby · 7 June 2024
Agent replied · 15 June 2024
Thank you for your wonderful review! We're thrilled to hear you had an excellent experience with us from start to finish. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotA very professional service
Seymours provided an excellent professional service, resulting in a fast and smooth sale. They actively managed the sale process and we did not have to chase them. They were always able to offer advice and keep the transaction on track. I highly recommend them.
Loveroflife · 9 April 2024
Agent replied · 15 June 2024
Fantastic, thanks for sharing the experience.
★★★★★ 5/5
TrustpilotGood communication with Seymours
Estate Agents generally don’t get a good press but our experience with Seymour’s has been positive. House buying/selling can be very stressful, and as well as knowledge of the market and sound advice, frank, honest and regular communication was important to us. We feel we’ve had that with Seymours.
S · 25 December 2023
Agent replied · 15 June 2024
Thanks S. Communication is the most important aspect of any journey, regardless of whether it's good news or bad, it has to be honest. When it's bad news this is where the knowledge comes into play. Thanks for using us and we hope you consider us again in the future. Happy New Year.
★★★★★ 5/5
GoogleJust had to write a few words to say a big thank you to all the team at Seymours Grayshott. Excellent communication and great knowledge of all the local areas make this a great company to use for moving or selling
Keep up the great work
Jason · 27 February 2024
Agent replied · 25 August 2024
Thanks Jason.
We really appreciate your comments. Living locally and being passionate about the area we work in just comes naturally. It's a great place! We will strive to keep up the good work.
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