Picker Elliott Hinckley reviews

Thank you, Brian. Hope you're enjoying Brighton. Steve

I’m surprised and really quite saddened by this 1 star, Robert. As you have offered no perspective, I’ll state what happened. You were on holiday and we had reports of a major gas leak, you gave permission for the gas board to attend and disconnect, the landlord attended the property for this. Gas was disconnected and a gas engineer was organised to attend and reconnect, before you returned to minimise disruption for you. We kept you informed via email. We also had to inform you that the engineer would need to move a lot of your belongings as they were piled up and the floor needed to be taken up for access. Pictures were taken prior to anything being moved which we supplied to you. Floor boards were taken up, gas was reconnected and items were put back, perhaps not as precisely as they were originally piled up but in the same location. You then returned from holiday and expressed your unhappiness at the situation, to which we replied that we really couldn’t have done things any better, quicker with least convenience to you in mind and making sure the house was safe, with a gas supply for you and your families return. Steve

Thank you for taking the time to give us a 5 star review. Steve and the team.