Trusted Agent profile · Hinckley and Bosworth
★★★★★
1,907 reviews across 3 platforms
88 Castle Street, Hinckley, LE10 1DD, Hinckley and Bosworth, LE10 1DD
Connells's office in Hinckley and Bosworth, at 88 Castle Street, is rated 2.2 out of 5 across 1,907 reviews on three platforms, including 212 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Connells Hinckley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hinckley and Bosworth.
Every review we hold for the Hinckley and Bosworth office, from every platform, shown as written. First names only.
1/5
TrustpilotVery poor
Very poor. Connells knew very little about the house we were purchasing, and when we asked questions said they would find out and didn’t. It is extremely difficult to get hold of them on the phone, which caused issues with surveyor and contractors visiting the house for survey and quotes. Email communication was intermittent.
1/5
Trustpilot2 minutes ago
2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward
5/5
TrustpilotSophie has been great
Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.
1/5
TrustpilotThink carefully before using Connells
I recently sold a house through Connells Hinckley Branch. At the start I had a really convincing and plausible sales manager who gave a good pitch. Sadly, that is as good as it got.When the marketing information was finally shared with me (later than promised), it was full of inaccuracies. The website advertising was taken down for a whole week, and Connells were not even aware of it. Telephone calls were never returned and e-mails not being answered was the norm. It got to the point that the only way I could find out how things were progressing with the sale was to cut Connells out and deal directly with my Buyers. I expect that I'd still be waiting to exchange contracts otherwise. The service was that bad so I made a formal complaint - the response received from the area/regional director felt dismissive, as though my expectations in terms of what good customer service is (even getting the basics right) were set too high. That experience make me think it's a culture of the business, rather than an isolated one off at a local branch. Fees were originally agreed at 1.5%, but were negotiated down to 1% because of how badly they were managing my sale. Even at 1%, I did not get value for money. Buying and selling homes is one of the most stressful life events so you'd expect a long established company to help you along that path rather than hinder. My advice to anybody considering Connells, think again, there are much better estate agents out there.
1/5
TrustpilotHighly highly don't recommend…
Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.
1/5
TrustpilotIf I could give less than 1 star
If I could give less than 1 star. I would. Literally the most incompetent surveyors you could imagine. They made an obvious error on their report which resulted in the sale of our property falling through. Wouldn’t discuss anything with me, had zero interest in investigating my complaint and concerns. They have caused a huge amount of emotional distress and you should do everything you possibly can to avoid them.
1/5
TrustpilotLong Contract
From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.
1/5
TrustpilotAppalling Service from Connells North Swindon
My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses
1/5
TrustpilotBy the time you manage to get a reply…
By the time you manage to get a reply from these estate agents, the property you are enquiring about has already had an offer accepted. Horrendous service. Had to chase them three times before getting a reply. Then they say the earliest you can view is 4 days after the call to then on the day be called to say the property has had an offer accepted. Shocking service.
1/5
TrustpilotIm selling my property with them
Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.
1/5
TrustpilotUnprofessionalism towards tenants
Rented a property from Connells, at the end of term landlord tried to exploit and grab the deposit and Connells acted like they can’t take any responsibility. Connells were the ones rented the property and should’ve taken some responsibility.
1/5
TrustpilotIneffective
Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them
5/5
GoogleI want to thank Billy. He has personally helped me to basically get my life back. I needed somewhere to live he found me a brilliant flat. Nothing was too much trouble. He helped me with all of the tech bits .. I'm not good at that ... All I can say is thank you so much ... 🙏 ❤️ …
5/5
GoogleWe'd like to express our gratitude towards Anil, the mortgage advisor @ Connells, Hinckley, for his professionalism and expertise in mortgages. All of our mortgages have been arranged by him and each and every time, he has gone out of his way to provide the best advice and get the most favourable deal for us. Himself, Rebecca (the sales negotiator) and the rest of the team have made sure that everything ran smoothly until the completion of our purchases. The team communicates excellently between themselves, thus whatever our need was we were directed to the right person. Special thanks to Lauren @ the lettings for her help and valuable advice with the rent. Mrs Milena Jukniene & Mr Petras JuknysPositiveResponsiveness, Quality, Professionalism
5/5
GoogleWriting to say a huge thank you to Jan, Rebecca and colleagues at Connells, Hinckley for their outstanding support and guidance throughout our house sale, exchange and completion. We looked at two estate agents for our house sale under advice from the developer who used them both. It didn’t take long to recognise that one of these was going the extra mile to make our house sale work. Allied to this the personal touch, character, kindness, helpfulness and professionalism of our main contact Rebecca at Connells sealed the deal. If you want an agent to work for you, keep you in the loop and to be a voice of calm throughout the marathon of a house move, then there is no need to look anywhere else… Connells, Hinckley are highly recommended. Thank you Rebecca. You were the most reliable and consistent voice throughout. With grateful thanks. Mhairi, Andy and Isabella xxxPositiveResponsiveness
5/5
TrustpilotExcellent Mortgage Advisory Service at Connells Cambourne
I recently worked with Andy, Connells Cambourne's mortgage advisor, and I'm thrilled with the service. From start to finish, Andy provided expert guidance, ensuring I found the perfect mortgage fit. His professionalism, clear communication, and commitment to customer satisfaction were outstanding. We finally purchased our first home. I highly recommend Andy for anyone in need of top-notch mortgage advice.
1/5
TrustpilotLandlord - full managed service - lettings
AVOID - I let my property with Connells for over five years while I was living abroad. I can honestly say that this has caused so much extra stress. Absolutely no point having a managed service. Everything was difficult, they can't organise anything - I mostly ended up being put in touch directly with the tenants to organise anything needed. They also try to con you out of money at every opportunity. Sabotaging efforts to use my own (trusted) contractor to force me to use their own at a much higher rate. They recommended someone who never provided a receipt, leaving me out of pocket. I would have changed but it was difficult to do from abroad. I can't believe they are still in business.
1/5
TrustpilotUtter disgrace
Rent properly Delt with lois from lettings in coventry Dreadful people who hsve massively let my daughter regardingthe rental in elderbrrry way wyken coventry and refused to refund the holding fee
1/5
GoogleFound a house myself and my wife fell in love with, connells were really helpful with getting the viewing arranged. Once we put an offer in, it was like we were dealing with completely different people. Placed an offer and was told within a …
Hello Aarry, Thank you for sharing your experience with us. I'm sorry to hear about the difficulties you faced during the offer process and the communication issues you … More
5/5
GoogleViewers were lined up for the first available day that the house was up for sale after lockdown as promised and I secured several offers within the first week. I was impressed with this but didn't realise that estate agents come into their own for dealing with problems pre exchange and completion. Rebecca was brilliant at pushing forward my onward purchase when we had problems and kept in regular touch and was a pleasure to deal with. Connells aren't the cheapest but the were worth their fee with for the hard work that they put in to make my sale and purchase happen.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCannot recommend Rebecca and Jan in the Hinckley office highly enough - absolutely brilliant! These guys really genuinely care, with a wealth of knowledge and experience they steer you through the stress of buying/selling with kindness, honesty and professionalism. They go above and beyond. We had a complicated and lengthy buying experience and without their support, communication and fab problem solving we wouldn’t be where we are today! They think outside of the box and make the process personal. Would not hesitate in making them my first call in the future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWords cannot express how we feel about Janine and the team at Connells, they are simply the best. We eventually had to pull out of the sale of our house for personal reasons, and the empathy and support they have given us through this very difficult time has been outstanding and very much appreciated. We hope to be in a position to try again at some point in the not too distant future and there is only one estate agent in Hinckley for us, Connells!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe staff at Connells in Hinckley were absolutely fantastic in the way they handled the sale of our property, their advice and support was second to none. A special mention to Jan (branch manager) and Rebecca (sales negotiator), the way they communicated my sale progress was fantastic, I was kept to up speed almost on a daily basis and they certainly helped ease the stress that can result from selling a house. Many thanks from both me and Kim, we really can't thank you enough!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMyself and my Husband recently found our perfect home through Connells, we have been turned away and had many bad experiences with a lot of estate agents, but Connells, from the very beginning honestly were amazing. I have to say, i have never had customer service at such high standard previously before. Lauren and Joe went well above and beyond for us both, constantly keeping us updated and in the loop. They both are an absolute credit to the business and honestly i cant stop recommending people to use Connells Hinckley because of this Lauren and Joe are credits and a really nice breath of fresh air!!! 10000% would recommend! thanks so much both!PositiveResponsiveness, Quality, Professionalism
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Tell us what you need and we'll put you in touch. Connells Hinckley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hinckley and Bosworth.
