5/5
TrustpilotExcellent!!
Excellent!!! Thanks Kasia
Trusted Agent profile · Hinckley and Bosworth
Connells Hinckley reviews in Hinckley and Bosworth
★★★★★
1,869 reviews across 3 platforms
88 Castle Street, Hinckley, LE10 1DD, Hinckley and Bosworth, LE10 1DD
Connells's office in Hinckley and Bosworth, at 88 Castle Street, is rated 2.2 out of 5 across 1,869 reviews on three platforms, including 212 Google reviews rated 4.2.
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Reviews
Every review we hold for the Hinckley and Bosworth office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAn utterly shocking service and we…
An utterly shocking service and we haven't even started to live in the property. None of the agents had ay idea of electricity,Gas ,water or parking arrangements for the property and when asked , we were simply met with a 'i don't know'.It has been an absolute nightmare dealing with Connells.
1/5
TrustpilotVery poor service
Very poor service. I am a independent landlord and have bought and sold 9 properties in the last 5 years and non have been handled so poorly as has been the case with Connells. What is worse is that they refuse to except any criticism or liability when things are obviously awry.
5/5
TrustpilotLayana Sheridan
Ive recently visited Connells regarding rental of a property and I must say layana was extremely helpful and kept me up to date ,kept things straight forward so there wasn't any confusion while remaining professional ,& very polite at all times I would certainly recommend any dealings with this lovely lady thankyou layana
1/5
TrustpilotExtremely difficult to contact them
Extremely difficult to contact them. They send emails from addresses that cannot be replied to yet lack the necessary information referred to in the email.
5/5
GoogleWe needed to get into a flat in a short space of time, and Paris and colleagues made this happen in an efficient and professional way. I can recommend this estate agent if you are looking to rent a home.PositiveResponsiveness, Professionalism
5/5
TrustpilotVery attentive and helpful
I had a very good experience with Connells. The girl that attended me, Elise, was very helpful. She gave me a lovely visit that ran smoothly. She showed me the different options I had considering my request for the property.Really good service definitely recommend
1/5
TrustpilotThey have no idea what they are doing
They have no idea what they are doing. Sloppy and poor work
1/5
TrustpilotI have been trying to get a valuation…
I have been trying to get a valuation on a property for 2 weeks, spoke to various different people , yet still not managed to get a survey arranged , I shall go elsewhere and not entertain this company again in the future. Shambles.
1/5
TrustpilotAwful
They strung me along, took a holding fee and then took ages to get back to me, when they finally did they made it impossible for me to rent the property. They are unprofessional and I would not recommend them at all.
1/5
TrustpilotDespicable!!! 3 months to receive a void EWS1
Despicable!!!I had no choice but to use them for my mortgage, as this was the lenders preferred surveyor.Over 3 months I waited for and EWS1 form. Once received, it was completed incorrectly so void.If you choose to use them. You only have yourself to blame.
5/5
GoogleLauren helped my Mum to find her new rental property and she couldn't have been more helpful throughout the whole process, helping with documents and answering any questions we had. I would highly recommend the whole team at Connells
1/5
TrustpilotPlease ensure that you complain to the…
UPDATEI took Connells to ARLA and they admitted lack of professional standard plus more compensation.Please ensure that you complain to the Property Ombudsman if you have gone through their complaints process.Useless incompetent companies do get struck off but only if we keep raising complaints to the TPO
1/5
GoogleUnprofessional in every aspect. They will ignore your emails and voicemails. Repairs takes weeks to complete!!
Agent replied · 11 November 2024
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
1/5
TrustpilotPoor! Poor! Poor!
I accepted a CASH offer over 4 months ago from a buyer (NO CHAIN) and unbelievably still haven't exchanged The communication/ lack of service from Connells and their recommended solicitor SHOOSMITHS has been shockingly poor.I wouldn't recommend either to anyone considering using their overpriced services (if you could even call them that).
1/5
TrustpilotRecent valuation was an absolute joke…
Recent valuation was an absolute joke £15k below the agreed sale. The report shows "Comparable" three properties from the magic wheel and certainly NOT comparable. Likely to collapse the entire chain and shatter our buyers dreams of a new home.!!! Thanks very Much Connells!!
5/5
GoogleI would highly recommend Connells. Extremely friendly and professional service throughout the sale of my house. Rebecca dealt with the sale and kept me informed throughout the entire process. It has been a pleasure, thank you!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotClueless or Couldn't care less?
I phoned twice asking to arrange a viewing and was told I would get a call back. I never did. When I phoned the 3rd time I was told the property I was interested in had been sold.Atrocious customer service, steer clear of these clowns!
1/5
TrustpilotTheir Sales branch is good but lettings …
Their Sales branch is good but lettings is very poor and it would be advisable to stay clear of them if you are renting as they charge sky high fees and they will not help or care when you need your deposit returned. They work for the landlord not the tenant.
1/5
TrustpilotFirst time buyer.
First time buyer.They gave me terrible advice. Spent just under £1500 for it all to fall through and then told the money was all non-refundable.Be careful using this company.
1/5
TrustpilotAllocated me a flat without confirming…
Allocated me a flat without confirming with me first. Didn't even know about their own break clause. Now I am -£265 as I wanted to cancel going for this flat I didn't even ask for after 2 days.
5/5
TrustpilotConnells helped me out with everything…
Connells helped me out with everything I needed. Every time I rang Imagen got back to me that day and really helped out. Highly recommended. Couldn’t sell my house. Then Connells took over now it’s gone. Couldn’t be happier with them all
1/5
TrustpilotDO NOT USE!!
DO NOT USE. JULY 2017We paid for a Homebuyers survey it was a complete waste of money. They didn't spot any of the structural problems to the house. When we complained we were fobbed off . Wish we had just saved our money and paid for a much cheaper valuation
1/5
TrustpilotEdgbaston branch is the worst ever.
Edgbaston branch is the worst ever.The worst customer service and unhonest . Time waster . I don't know where is the top managment of this company.It was the nightmare experience and unprofessional !!!!!Zero star only
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