Morris Homes Ltd Hilton reviews

★★★★★ 1/5

Trustpilot

If I could give this company zero stars…

If I could give this company zero stars I would. 1 star is definitely 1 too many. Please don't make the mistake I made in thinking this is a reputable company to deal with because they certainly are not. Their customer service is appalling. They will tell you anything to get you to sign up for one of their houses, if your sale takes a little bit longer than expected you are hounded by the sales person. Then god forbid your sale falls through as mine has they will avoid you then at all costs. All I want is my £500 back, which I was told on the day I would get back if there were any problems. I have been avoided, lied to and recently completely ignored. I suggest if you do feel the need to have to deal with this company you do so with wide open eyes because they are not all they make out to be. On the whole a bunch of complete liars.

Samantha · 11 February 2020

★★★★★ 1/5

Trustpilot

Very disappointed with Morris homes

Very disappointed with Morris homes, I thought they were different from the other developers but I was wrong.We have had issues after issues since we moved into our new built. The most recent issue is to so with a product they used in our built which was not strong enough therefore has caused water ingress into our bathroom. Despite asking them to put it right, they have refused stating that it was not reported within 2 yrs.how can one predict progressed effect in an area of the house that is not visible, this is in the loft in the insulation area.

Priscilla · 6 February 2020

★★★★★ 1/5

Trustpilot

Rubbish company discriminate

Im in a wheelchair and a veteran lived here for 4 years in that time my hot water tank has leaked through my roof in the kitchen twice i have 3 kids and no one willing to help since it is obviously poor workmanship and faulty products installed they cant say they arent faulty since after living here a year i had a letter of heatco about a recall on it and to replace sealing rings dont buy through morris homes the only advice they gave me was to spend my own money rectifying there rushed build

Robert · 22 January 2020

★★★★★ 5/5

Trustpilot

We had a great experience looking round…

We had a great experience looking round some of the houses that could be an option for us and Geeta, our salves advisor was brilliant, really helpful and knowledgeable! She made us feel extremely comfortable and gave us all the information we needed and would highly recommend her to anyone looking to buy their next home.

Izzy · 13 August 2023

★★★★★ 1/5

Trustpilot

Never buy freehold - unable to sell property!

I purchased my Morris home as new as had to option to buy freehold so I did. I have now come to sell the property and cannot sell due to restrictions on the land registry. There are 7 other parties on the land that I am suppose to own!!! I have been unable to sell my property and this has been going on for almost two years now!!! So whether you buy free hold or lease you are unable to sell your property on!! I am taking them to court and hopefully others will too

Rebecca · 7 October 2019

★★★★★ 2/5

Trustpilot

"Online reviews are just a guide"

People say online reviews are just a guide. Well this review is here to confirm this is a load of trash. Morris are shocking. Don't get me wrong. The style of the house is nice. But that's as far as it goes. "Can you rate us good and our after care!" Urm.. no. get lost geeza. Signing my 3 week hand over document as satisfactory then pissing off is not on. Same goes for the after care. I have a warped front door. They signed it off as complete and didn't even turn up. Drive way is trashed. House looses so much heat. The shower wasn't even sealed. The site manager disapeared half way through my demo and never heard from him again. Not even going to mention the pre sale disorganization. Oh and the iron railings they decided to erect with no notice. On my land! So... to summarise and put it blunt. They dog. ****

Pissed · 24 September 2019

★★★★★ 5/5

Trustpilot

Everything went very smoothly all the…

Everything went very smoothly all the staff that I have had to deal have been polite and friendly and dealt with any questions quickly and efficiently.

Stephanie · 11 June 2021

★★★★★ 1/5

Trustpilot

100% avoid!

Absolutely awful customer service once you buy the house. Lots of problems including bad drainage that means the whole house smells. Massive pass the blame attitude and complete disinterest in fixing problems. That’s if you can actually get them to admit to there being a problem or something being their fault in the first place. Dealt with multiple incredibly rude site managers and unhelpful after care staff. Avoid Morris Homes at all cost, it’s just not worth it!

Private · 1 June 2020

★★★★★ 5/5

Trustpilot

Excellent service from Aimee @ the…

Excellent service from Aimee @ the beacons in Houlton. She was very professional & knowledgable and not afraid to as any questions to get us the answer. She was prompt in answering question and available over the weekends Very happy with the service

Joseph · 12 May 2024

★★★★★ 5/5

Trustpilot

Big thanks to Jess and Lynne 😊

We had a great experience of buying our first house in Upton Northampton. Jess and Lynne and all site managers were very helpful,professional and kind. From first viewing till getting keys everything was super fast and professional. Thank you 🤍 We made a great choice !

N · 12 March 2024

★★★★★ 5/5

Trustpilot

St Michaels Park

I popped into St Michaels Park without an appointment. I met with Jeannette, who was extremely helpful, went through all the available homes in my budget. I’m not in a position to purchase yet, but will definitely be back to buy my first home

Cameron · 19 April 2024

★★★★★ 1/5

Trustpilot

stop wasting tress on useless junk mail

My wife and I just received a letter each from Morris Homes, for overpriced two bedroom flats.Apparently, they are 'the perfect choice for young families and first time buyers'.We are both in our 50's and have two daughters - one in sixth form and one at university - nothing like the target audience.I never imagined how bad they actually are, having read the rest of the reviews here.Please, stop wasting trees on useless junk mail - we never signed up to your mailing list, and it seems that where ever you bought your data from is as dishonest as it seems you guys are from the other reviews here!

Cyberspy · 16 May 2019

★★★★★ 3/5

Trustpilot

I appreciate new houses have snagging…

I appreciate new houses have snagging lists and it’s great that these get rectified. However, it’s concern concerning when a plumber fits a shower control upside down because he’s messed the rest up and it’s the only way he can fit it on! More concerning that someone must sign work off before you sell these houses.Still waiting on 2 big jobs but now it’s been handed to customer services to deal it feels nothing is happening.

Clair · 28 October 2020

★★★★★ 5/5

Trustpilot

Extremely impressed with the quality…

Extremely impressed with the quality and space in the houses and Lizette was very helpful

Caroline · 18 November 2022

★★★★★ 2/5

Trustpilot

Monkeys, morons, Morris

As with many others, currently battling the complete shambles they call Customer Service. Sadly, if anything at all needs repairing, even if it is vital to your living in the house, then you’ll need to fight from start to finish. They don’t answer phones, they don’t respond to answerphone messages, they don’t reply to emails.Most frustrating of all is that they don’t actually understand a complaint even when it is clearly articulated. They simply do not listen. They’re so overwhelmed by problems that they struggle to actively record them, so when you chase them again they have no idea what you are talking about and you have to start again.When you formally complain they can’t address your points and they have no record at all of all the emails you sent and the calls you made.It’s like dealing with a zoo full of monkeys. They excel at uselessness. Even the Director gets told rubbish by them, so he’s completely in the dark.I suggest that if you find yourself in the same position you go to NHBC - exactly what I’m now doing. I’ve spent months speaking to morons at Morris and enough is enough.

Skilton123 · 23 March 2019

★★★★★ 1/5

Trustpilot

So got a call from a friend on our…

So got a call from a friend on our morris homes development this morning, they had a fire that started at the main fuse box (MCB) asked for help from Morris sales office on site after the fire brigade had left. No help what so ever. emergency 24/7 line for Morris apparently doesn't work at weekends. sales rep/customer service in office totlay unhelpfull and could say that one of the managers is on holiday.More importantly the MCB has been fitted in a downstairs toilet directly under the main bathroom. the supply falied to trip and cut supply to house, supply had to be isolated at meter to cut supply.Now 5 hours after incident and no contact from Morris homes. totally disgusting service. All customer rep is interested in is getting rid of our friend and covering Morris homes. will be getting an independent survey on electrics done for my own piece of mind and would recomend all Morris home owners do the same.

Jeff · 2 March 2019

★★★★★ 5/5

Trustpilot

Phil & Lizette ( Morris Homes Sales…

Phil & Lizette ( Morris Homes Sales staff ) were exceptional with the service they provided both pre and post purchase of our new Morris Home.Nothing was ever too much trouble and we felt fully supported throughout the entire house purchase process !

Peter · 24 April 2024

★★★★★ 5/5

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Hannah was very knowledgeable and made…

Hannah was very knowledgeable and made us feel very welcome. Thank you

Michael · 12 February 2023

★★★★★ 5/5

Trustpilot

Shelbourne Estates Houghton Grange

We are currently looking for a new build property in Huntingdon and have visited the Shelbourne estates office. Whilst currently there isn’t a show home to view, I have found Rob to be an extremely helpful and knowledgeable sales advisor. He has been very responsive and able to provide detailed answers to our questions. So far, Rob, has provided a very pleasant and positive experience.

Hunting · 5 August 2022

★★★★★ 5/5

Trustpilot

Greenlakes Rise

We have moved into our new home at Greenlakes rise and we couldn't be happier , lovely home in a great area. From purchase to completion customer service has been excellent and as with any new home there have been a few snags however these are being dealt with quickly and to a high standard. The site manager Steve has kept us updated on progress weekly and made sure we are happy with works completed.

Stephen · 23 November 2020

★★★★★ 1/5

Trustpilot

Buyers beware of purchasing a Morris…

Buyers beware of purchasing a Morris HomeThey are leasehold & Morris tell you that you can purchase the freehold once you've been in your property for 2 years,for around £4K, then they sell your lease on to other companies within a few months of you moving in.Then if you want to purchase your freehold from the new landlord in our case (Aviva) it's £10,600 plus £950 for there legal fees as well as your own.And after purchasing it you still have permission fees to do alterations etc to your home.And when you complain to Morris about it they lie, they then tell you that at the time of purchasing your property you have a choice to purchase it freehold or leasehold which is a total lie.We've wrote to Morris several times and that's to the CEO for the evidence to support what they say & they are completely ignoring us, no response whosoever & that's probably because they can't predict any evidence as it's not trueGround rent start of £350 per year & management charge £179 per yearPlease make sure if your purchasing a Morris Home that whatever is discussed with the sales team GET IT IN WRITING I suggest people look at the information on The Natinal Leasehold Campaign before buying

Tracey · 22 November 2018

★★★★★ 1/5

Trustpilot

Misled (or more accurately lied to!)…

Misled (or more accurately lied to!) regarding the leasehold status of the house. Leasehold never mentioned by sales, but when asked, we were told we could buy the freehold after purchase for £6,000. However when we came to buy it less than a year later the freehold had been sold on (within just a few months of our purchase) to an offshore company in Guernsey. They then demanded £109 pounds for us to then be told by them that the price of the freehold was now over £17,250. Disgraceful.

Albert · 22 November 2018

★★★★★ 5/5

Trustpilot

A new home for the new year.

We visited St Michael’s at the start of the year and fell in love with the pleasant neighbourhood and quality of the houses. Jeanette has given us time and support through decision making and her knowledge has provided us the confidence to buy our Morris home.

Michael · 4 February 2024

★★★★★ 1/5

Trustpilot

Customer care is shockingly bad

Customer care is shocking bad. There is a lot more to this story however we are looking at other routes to air our grievances

Gemma · 27 May 2021