Nupad Sales and Lettings reviews

★★★★★ 5/5

Google

"Finally, an agency that does what it says on the tin." "After dealing with unresponsive agents in the past, NUPED's professionalism was a refreshing change." Everything was recorded in writing. The property description and inventory were properly recorded and exact, leaving no space for disagreement. Any maintenance requests I sent using their internet portal were instantly acknowledged, with a typed confirmation and deadline. Knowing that everything is clear and written down gives me a sense of security and professionalism. "Highly recommended for anyone who wants things done correctly." Aziz abbas

Aziz · 16 November 2025

★★★★★ 5/5

Google

I have used Nupad for many years. I cannot recommend Andrew highly enough. Reliable, professional with great communication skills. Very supportive and even there to listen if needed! Andrew gives personal service and is very knowledgeable.

Gail · 16 December 2025

★★★★★ 5/5

Google

Our agent at NuPad was very knowledgeable at the viewing and assisted us greatly during the referencing process. As my partner and I were both freelancers, we were required to provide a lot of evidence to prove our income and Andrew was …

Sarah-Jane · 16 April 2024

★★★★★ 5/5

Google

Worked with Nikunj, and he was very supportive throughout the buying process and was as responsive as can be

Yehia · 16 February 2026

★★★★★ 5/5

Google

I recently purchased a property through NuPad and worked with Kirsty and Andrew. Kirsty was really prompt, polite and very accurate when providing answers to all questions, in particular with respect to rental demand and rent. Andrew helped throughout the entire purchase process and was very communicative, he helped get the sale over the line - thank you.

Amarveer · 27 July 2024

★★★★★ 5/5

Google

I would like to thank Nupad management and staff for my great stay at your propwrty over the past 3 years! Thank you very much!

Sanele · 16 February 2026

★★★★★ 1/5

Facebook

DO NOT RENT THROUGH THESE PEOPLE. We’ve had a really bad experience with these thieving agents. Have falsely claimed deductions to our deposit on check out of items that either are standard wear and tear or that were pointed out in the inventory on check in. Claimed the professional end of tenancy clean we had done was not sufficient, despite the fact we have time stamped photos of the condition the property was left in which means we’d be paying nearly £1000 in cleaning fees. Word of warning - no matter how nice à property is, if they are your agents run à mile. They’ll lie and try and defraud you of your deposit.

Phhilli · 25 June 2025

★★★★★ 5/5

Google

What a lovely set of workers, especially Michelle Evans, what a lovely lady, really assisted me in sorting out everything I needed to get done in regards to my housing. I’d 1000% refer the company

Wilson · 16 April 2025

★★★★★ 5/5

Google

I received exceptional service from Nikunj and Andrew, they were very informative in terms of property advice, both consistently demonstrated professionalism and courtesy. I felt very comfotable asking anything in my mind without any hesitation. They addressed all my queries promptly and thoroughly, without second thoughts. It was a pleasure doing business with them, and I look forward to future interactions. Thank you Nupad Team.

A · 16 October 2025

★★★★★ 1/5

Google

We rented through NuPad last year and they were very unhelpful throughout our tenancy. The light in the bathroom leaked only when there was heavy rain and they did nothing about it. This was an issue throughout the year tenancy and for the whole year they refused to help saying that it was probably just condensation and if a contractor came out to look at it we’d have to pay for it. It was quite clear mold had lazily removed and painted over. At the end of the tenancy they took money out of the deposit for a professional clean, tried to charge to fix issues that were there before we moved in, and charged a removal fee to remove some plastic bags left in the kitchen cupboard. I’m sure some of their properties are better kept than the one we rented, but we had a really bad experience.

Jasmine · 22 January 2025

★★★★★ 1/5

Google

It’s a scam stay away!!!! Me and some uni mates used NuPad for our student accommodation, they ripped us off on everything they could and charged us for stuff that was already broken, for example the plug sockets in the kitchen didn’t work from before we moved in and then they said we broke it and I was working before when it was not and they charged us extra for this. But this was only one thing of 100+ scams they did. At the start of the year they asked us to take pictures of any marks in our rooms so we would not get charged for them at the end of the year. I did that and then at the end of the year they said i made marks in the room which were not there before and therefore did not give me my deposit back. Also Carol was verbally abusive to me when I went into the estate agents to get my keys for the first time shouting in my face very loudly and aggressively as if she was going to beat me up, I now know you can be arrested for being verbally abusive and harassment which is definitely what she did to me. And then when you ask for the manager everyone who works for them will lie and say it’s her (which by the way none of them are the managers) and if you think you can’t be arrested for being verbally abusive you can because in my workplace one man was being verbally abusive to a colleague and we rang the police, my colleague made a statement and he was arrested (you don’t have to be physically violent to be arrested). I have never in my life met such rude people like Ray and Carol. They are the scum of the earth and do illegal stuff as mentioned previously. STUDENTS: STAY AWAY - they will steal all your money and lawyers cost £300 an hour so you have to be very rich to sue them but then if you were rich why would you go to such a bad/rubbish esatate agents and live in Uxbridge. If you don’t believe what I’m saying is true then you’ll have to find out the hard way. Also all those good reviews are fake, the company posts them pretending to be other people.

Sofia · 24 October 2018

★★★★★ 5/5

Google

Nikunj is a very nice guy and showed me around the property, highly recommended!

Abedalaziz · 19 May 2025

★★★★★ 5/5

Google

My experience as a tenant with Nupad has been fantastic. At every step of our tenancy they have been great communicators. They were incredibly helpful with helping us move out, providing a detailed checklist of what we needed to clean and the expected condition. Most lettings agencies will leave this up to the tenants and give them no advice or instruction, leading to surprises when it comes to deposits being refunded. Highly recommend Nupad if your considering seeking tenancy in one of their properties.

G · 27 July 2024

★★★★★ 1/5

Google

Threatened us by saying they would take our deposit even if we were just pointing out faults with the house, there were a lot. Tried charging us at the end of the year for problems that had been there before we moved in. Didn't fix our back gate for ages when it broke and some random person moved into our shed because of this. Rude staff, there nice until you sign the contract and move in then they don't care anymore. I can carry on listing there problems, the best day is moving out and never having to deal with them again.NegativeResponsiveness, Quality, Professionalism, Value

Harry · 23 October 2021

★★★★★ 5/5

Google

Very pleased with my experience renting with Nupad, the property was painted before we moved in and the garden clear and it was made crystal clear to me the property had to be handed back in the same condition to avoid any charges which is standard when renting. Found Sadie to be extremely helpful any issues we had she sorted promptly And happy to report we got our full deposit back. Highly recommend these guys.

Joe · 23 October 2021

★★★★★ 5/5

Google

Nikunj was brilliant.

Anita · 20 May 2025

★★★★★ 5/5

Google

I have dealt with over 10 estate agents all over the UK and NuPad estate agents are by far the most professional, respectful and easy going people I have ever come across. Their work ethic, efficiency is next to none and they respond to every request/issue and resolve it ASAP. They have made my life so much easier and I cannot thank them enoughPositiveResponsiveness, Quality, Professionalism, Value

Essam · 23 October 2021

★★★★★ 5/5

Google

I had the pleasure of dealing with NuPad for the past two years whilst at university. They catered to mine and my house mates needs superbly and whenever there were any issues with our two properties that we rented through them, it was sorted swiftly and professionally. I cannot recommend them enough. Thank you!

Oisín · 16 April 2023

★★★★★ 5/5

Google

The team at NuPad are extremely professional and totally reliable. As a landlord I was looking for an agency who would manage my property. NuPad have taken away all of the stress of property management and look after the day to day issues on my behalf. I would highly recommend NuPad.

Martin · 23 October 2022

★★★★★ 5/5

Google

I rented for 2 years with nupad and had a positive experience. They were extremely helpful with finding a place, and during my time renting they would always help if we had a problem and provided great and useful information whenever we needed. Definitely recommend!

Nathan · 22 January 2025

★★★★★ 5/5

Google

I have been renting from NU PAD Lettings for around 10 years and think they are an excellent company. Very attentive to my needs and issues with the property I rent. Quick response and very friendly staff. I have no hesitation to recommend this company . In a word …SUPERB!

Andrew · 23 October 2022

★★★★★ 5/5

Google

Great services.it was brilliant experience with nupad.so professional and cooperative.100% recommended 👍🏻 …

Arsh · 16 November 2025

★★★★★ 1/5

Google

I don't even know where to start. At first they only wanted to give us 10% of the deposit back, even though house was cleaned by us. To compare, a year before we rented the house from Lords Associates and we left it in a bad condition right after the party. They only took £100 out of £500 that each of us paid. Not with Nupad. They basically tried to renovate the house with our deposit. Me and my friend came over to the house the day after moved out and spoke to the cleaning crew. They told us how they save costs by not removing mold and only painting over, so next tenants have to pay for it next year as well. The oven was cleaned by us, but they took £60 for cleaning. I could be pointing out more and more. There's so many agencies SO PLEASE FIND A BETTER ONE. We didn't agree to the deduction they were trying to make. Eventually, after a couple visits in the office and 100s of emails with the agent Sadie Shoolbread, telling we will sue them, we managed to get some more of our deposit back. It is disgusting to steal money from students that are already in difficult financial situation after Coronavirus.

Michał · 23 October 2021

★★★★★ 5/5

Google

I had an excellent experience with NuPad Sales & lettings. The team was professional, supportive, and highly responsive throughout the entire process.

Zubiyda · 19 June 2025