Trusted Agent profile · Hillingdon
★★★★★
702 reviews across 2 platforms
31 Coldharbour Lane, Hayes, UB3 3EB, Hillingdon, UB3 3EB
Hunters's office in Hillingdon, at 31 Coldharbour Lane, is rated 2.8 out of 5 across 702 reviews on two platforms, including 163 Google reviews rated 4.7.
Every review we hold for the Hillingdon office, from every platform, shown as written. First names only.
5/5
GoogleWould highly recommend Hunters to anyone looking to rent or buy property. Sofia and Tommy were so helpful and made the process of moving in smooth and effortless. I couldn’t thank them enough!!
Really appreciate your comments Kamila. We are glad your enjoying your new home and 'thank you' for your custom. Kind regards Hunters Estate Agents
5/5
GoogleThe best estate agency in Hayes specially Abun is very helpful. His honest opinion about the property are very helpful.
Abun is incredibly pleased to be receiving this fantastic review, it is so uplifting for our team. 'Thank you'! Kindest regards Hunters Hayes
5/5
GoogleDealt with Anita (in house Mortgage broker) and had a pleasant experience. Discussed my requirements at the initial meet and Anita assured me that she could find me a great product. She went out of her way to speak to the bank directly prior to applying, informing them of my situation (not as straight forward). I was then happy to proceed and within finding a property had the survery conducted in two days and mortgage offer was released within a week. Couldn't ask for anything more, can't beat the service and always nice to deal with someone honest and direct (too many other people promising what they can't deliver). Will be recommending to my friends.
5/5
GoogleAfter searching online for a high street agent, I decided to visit a few in my search for a rental property. I walked up and down Hayes Town flooded with agents but stumbled across Hunters. I am so glad I chose to use Hunters, Sofia Queiroz was incredibly helpful giving me guidance on the costs involved with renting a property plus took me to see a few homes in my price range. I felt relief in the process when dealing with Hunters, I have no hesitation in referring the staff for their knowledge and expertise.
5/5
GoogleI recently had the pleasure of working with Hunters in Hayes and couldn’t be happier with the experience. From start to finish, they were professional, responsive, and genuinely dedicated to helping me find the perfect property. They took the time to understand my needs and preferences and went above and beyond to ensure every detail was handled smoothly. The communication was excellent; they kept me informed at each stage and promptly addressed any questions I had. Hunters made what could have been a stressful process feel effortless. Their knowledge of the local market and their attention to detail were invaluable. I highly recommend them to anyone looking for a seamless and positive real estate experience. Thank you for everything!
1/5
GoogleI just got scammed by Sofia Made me wait a week and then she said you’re not accepted because they didn’t confirm you are working then she said we spoke to your manager how can you not be confirmed when you spoke to the manager she scammed me for £300 she waited. She probably waited till she confirmed someone that she can get in the property and she scammed me for £300 . She said we’ve spoken to your managers so if she spoken to my manager is how can I be not confirmed working hunters are a scam they have scammed me for £300 it’s either they are the scam and they’re happy to work like this or their workers are a scam. Now I am waiting for their managers to reply to. Name anwar salehNegativeResponsiveness, Quality, Professionalism, Value
Thank you for your review Mr Anwar Salah. We completely disagree with your account of events and I would like to take this opportunity to explain why. All of our prospective tenants are comprehensively referenced using a 3rd party provider and once they have provided their findings to us, we then make a decision as to whether to move forward. In this instance, you provided false information which led to us not returning your holding deposit, as per the Landlords right when misleading information is provided. Your actions are the reason the let did not proceed. Regards, Hunters Estate Agents
5/5
GoogleI have been dealing with Hunters (Hayes branch) for quite some time. I have to genuinely say I have been extremely impressed. The member of staff which significantly stands out the most is Demi. My whole time communicating with Demi she has always been reliable, responsive and professional. Always an pleasure to speak to and takes her time to get an understanding of what her clients are looking for and goes the extra mile to be as supportive as she can. I could not recommend selling/buying from Hunters enough.
Demi is very happy with your kind comments, 'thank you' kindly
5/5
GoogleFrom the very 1st contact we had in the office with Darren we knew we were onto winners… they arranged a valuation within a few days. A extremely professional and extremely smart young man named Tommy came and did the valuation, he was very knowledgeable in his profession and was very polite and courteous to us. We had a great response and a very quick response and we had a few offers come back to us , Darren guided us to the best offer and we took his expert advice and we have now exchanged contracts and are due to complete on 20th July !!!! We cannot thank Hunters of Hayes enough for our stress free and smooth going experience.
'Thank you' Debbie for your amazing review. Our team is delighted you were happy with the service provided. We wish you all the best for your future. Kind regards Hunters Estate Agents
5/5
GoogleI had an outstanding experience with Hunters in Hayes. The transaction unfolded seamlessly and quickly, thanks to numerous follow-ups from both Darren and Demi in the beginning. They delivered a fantastic service that greatly assisted me in successfully purchasing a house. Despite occasional stress, Darren remained consistently supportive and accessible. His effective communication proved invaluable, especially when dealing with the seller. I wholeheartedly recommend this branch.
Darren and Demi are incredibly happy you received an outstanding experience. We value your words and feedback! On behalf of Hunters Hayes, we wish you health and happiness in your new home. Kind regards Hunters Hayes
1/5
TrustpilotDishonest, incompetent and terrible attitude
Should you choose this letting agents here are a few things you can expect as routine:1) Lying about the status of properties on the market and deliberately misleading all parties on the status of such properties.2) Arranging appointments to view properties that they don't even turn up to meet you at.3) Cocky, arrogant and sarcastic customer service. They really do not care AT ALL!Literally the worst letting agent you could ever choose to instruct. As you can see from the other reviews, dishonesty, incompetence and terrible staff attitudes are a feature. There is a reason for that. Be warned.
5/5
GoogleI’m months too late for this. But after being messed about with Broads- Elena from Hunters took our property on and we needed a quick sale which we got! Darren and his team made sure we understood the ins and outs of the sale and BAM! It was sold! Couldn’t have been happier with the service they provided and the reassurance through the ups and downs. No matter what the reviews say below this Hunters in hayes is the best estate agent I’ve come across. We would recommend and use them in the future. Their one of life’s greatest pleasures- Imran Razak
1/5
TrustpilotExtremely bad experience with Unprofessional and Rude people... Preston Road Wembley branch
Preston Road Wembley BranchI regret to say that my experience with your service has been extremely disappointing. The level of unprofessionalism displayed throughout the process was astounding. From misleading information to outright lies, it became clear that your team was not transparent or trustworthy from the start.Unfortunately, after the deal was finalized, your true nature became even more evident. The promises made prior to the transaction were not upheld, and your team showed a blatant disregard for customer satisfaction. I would strongly caution anyone against working with your company.Thank you for making this an experience I will never forget, but for all the wrong reasons.
5/5
GoogleDealing with Tommy and Darren has been a really smooth and easy experience. They were very proactive and we were kept updated throughout the entire sales process which was completely stress free!
5/5
GoogleAlways willing to help, Demi is a credit for the agency. Overall, very pleased with Hunters .
'Thank you' kindly for your 5 star review. Demi is a valued member of our team and has been delighted to receive this wonderful feedback. Kindest regards Hunters Hayes
5/5
GoogleI highly recommend Hunters in Hayes. I attended my first ever house viewing with them, and Ellie was incredibly helpful, answering all of my questions about the rental process!
5/5
TrustpilotThank you so much to Rob
Thank you so much to Rob, I believe, that’s his name for going the extra mile to get my wristwatch fixed. It had unfortunately come apart whilst they were trying to install a battery. I am eternally grateful as the watch was special to me. They were most apologetic and ensured that everything was done to get the thing up and working. So once again thank you for your excellent customer service.100%
1/5
TrustpilotAbsolutely the worst estate agents
Absolutely the worst estate agents , I booked a flat viewing at 4:45pm on Friday evening , I was left a voice message in the morning asking if I couldn’t attend please let them know, I was attending so not necessary, I drove for 50 mins in rush hour traffic and got to the property about 4:47 pm 2 mins late, on the travel over I phoned up the company 4 times leaving messages saying I will be slightly late no answer, when I go to the property the agent wasn’t there , no phone call to my mobile at any point, I knocked on the door and the owners were there very surprised to see me 🤔🤔 I said hi I have a viewing which they replied oh we didn’t know and there has been no agent there today waiting for me, it was very awkward looking around and then I left, the whole situation was a joke how DARE YOU treat potential renters/buyers that way not even turning up and even letting the owners know, waste of my travel time and petrol money , email the agents and they replied back there was someone there but because u was 2 min late they left as there to busy to wait, CROCK of S**t no one was there confirmed bye the owners, I really hope your company goes bust and u all lose your jobs , I should of look at the reviews on here before contacting your agency as there shocking and the worst Iv ever see. For a company Shameful Sharon mcevoy rude lady stay clear
1/5
TrustpilotHunters
Hunters- Wallasey branchHunters- Wallasey branch. Horrendous. Absolutely no compassion or care during Covid-19. Even though the landlord is probably taken advantage of his mortgage holidays. Had no working fire alarms since February!!! Don’t reply to emails or answer the phone. DO NOT RENT OFF THESE. House was filthy when we moved in took me 4 days to clean before stuff could be moved in- told them this and they just said rented as seen.
1/5
TrustpilotAvoid at all costs. The worst of the worst!
Couldn't have come across worse agents. Took two months to get the house on the market because of continuous delays with contracts, photos and communications. Extremely unresponsive overall, would sometimes have to call for weeks to get an answer or an update. The agents come to house viewings without knowing anything about the house and they lie more than any service provider I've ever dealt with. The absolute bottom of the barrel of estate agents. Avoid at all costs!
5/5
GoogleMy flat went on the market with them and within weeks they found a buyer for it and I got the asking price for it if it wasn’t for DARREN chasing their solicitor and on the case every day it would’ve took a long long time to go through but with his experience he pushed it and sold it for me much appreciated and well done for TOM for selling it for me thanks guys !
Darren and Tommy are delighted with your comments. On behalf of the team at Hunters 'thank you'
1/5
TrustpilotIf I could give zero stars or negative
If I could give zero stars or even negative stars, I would. From renting the property, collecting the keys, discussing the lease renewal, to the recent issue with rent payments, it has been a complete disaster.When I first viewed the property, I told the agent at Hunter that my current lease was ending soon and I needed to speed up the process of getting the keys. The agent assured me it would be fine and agreed to hand over the keys on Monday. However, I spent the entire Monday chasing them from morning to evening, even going to their office, but still didn’t get the keys. When I arrived at their office, they told me some documents weren’t signed. I couldn’t believe they only realized this after I had to show up in person. The next day, I contacted them again in the morning, and once again, they weren’t ready. It wasn't until late Tuesday, right before their office closed, that I finally got the keys.A year later, when it was time to renew, Hunter told me the landlord agreed not to raise the rent, and I immediately accepted. They sent over the renewal documents, but before I could sign and return them, they called the next day saying the landlord had changed their mind and wanted to increase the rent by £200. I was shocked. How could they go back on their word? Hunter even insisted that the landlord had the right to do so because there were still two weeks before the lease renewal, otherwise, the landlord could end the tenancy. This felt like bullying, but I had no choice but to agree.Yesterday, I received the payment invoice for the renewal, but the amount listed was still the old rent. Since they issued the invoice, I paid the amount stated. Today, they realized their mistake and sent me an email asking for the remaining balance, even rushing me to pay immediately. I was at work at the time, so I couldn’t make the payment right away. Later, Hunter's agency called me, and instead of being polite, they demanded I pay as soon as possible. I told them I was working and couldn’t pay immediately, and that it was their mistake, not mine. They insisted I pay after work, but I had other commitments. I can’t believe they made the mistake but still had such a rude attitude.I will never use this company again, and I hope they go out of business to avoid further damaging the reputation of service companies in the UK.
5/5
GoogleHunters have been brilliant in helping me find a property for myself and my little girl to rent. All staff are amazing, a special thank you to Sofia for assisting me through my searches. An amazing team I highly recommend.
Dear Sasha, Sofia is very pleased with your comments and is always here to help. Thank you for taking the time to write a review we are proud of. All the best, Hunters Hayes
5/5
GoogleI had a very good experience with Hunters, especially Tommy Anderson. He helped me every step of the way from viewing until I received the key. He was honest and straightforward and very helpful. It is not an easy process to rent properties in this country so I considered this experience fortunate because of the professional approach of Tommy. Well done Hunters! Continue treating your clients as humans first and God will take care of your business.
1/5
TrustpilotMy daughter rents through hunters and…
My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters
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