5/5
TrustpilotExcellant help,to somebody as thick as…
Excellant help,to somebody as thick as me. Been very ill but they went out of there way to help,ESPECIALLY BETH EXCELLANT FROM CRAIG
Trusted Agent profile · Hillingdon
Hunters Hayes reviews in Hillingdon
★★★★★
810 reviews across 2 platforms
31 Coldharbour Lane, Hayes, UB3 3EB, Hillingdon, UB3 3EB
Hunters's office in Hillingdon, at 31 Coldharbour Lane, is rated 2.9 out of 5 across 810 reviews on two platforms, including 199 Google reviews rated 4.7.
Reviews
Every review we hold for the Hillingdon office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleAs a landlord, having a reliable and professional letting agent is essential, and I am delighted to share my exceptional experience with Sofia over the past few years. From the outset, Sofia exhibited a high level of professionalism and expertise. She took the time to understand my specific needs and preferences, ensuring that every aspect of the letting process was managed seamlessly and efficiently. Communication has always been a strong point for Sofia. Throughout our years of working together, I have been kept informed at every stage, from tenant screenings to maintenance requests. Her proactive approach and prompt responses have made managing my property incredibly stress-free. Her careful attention to detail has given me peace of mind, knowing my investment is in good hands. I highly recommend Hunters (Sofia) to any landlord seeking a top-tier letting agent. Her exceptional service, attention to detail, and unwavering professionalism over the past few years are the reasons I've come back. I look forward to continuing our successful partnership for many more years. Thank you, Sofia, for making my experience as a landlord so positive and rewarding."
1/5
TrustpilotDo not use this estate agent
Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.
1/5
TrustpilotINCOMPETENT
Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.
5/5
GoogleIt was my first time buying a house, and it was extremely stressful but through the experience and dedication of Mr Darren Bailey, it was a much more comfortable experience and I was able to successfully complete the purchase of an amazing house. Thank you so much for the help and my family and I will never forget your help.
Agent replied · 11 November 2024
Thank you so much for your kind words relating to Darren Bailey and his dedication and experience. At Hunters we pride ourselves on our commitment and knowledge, which serves our customers well. Take care and 'thank you' once again. Kind regards Hunters Hayes
5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
5/5
GoogleWould highly recommend Hunters. Darren was always available to talk to. We had dreadful issues with our original buyer who eventually dropped out but Darren made sure we were kept up to date. A new buyer was found very quickly and both Darren and Carly did all they could to ensure the sale went through as smoothly as possible. Excellent service and always available to assist with any queries we had.
5/5
GoogleIts been a pleasure working with Hunters,Thank you Tommy and Demi for making the sale of my house stress free and always answering any enquiries that I had Would highly recommend!PositiveProfessionalism
Agent replied · 11 November 2024
Amazing comments Tracey. Our team pride themselves on helping in any way possible making your move stress free. We are glad your experience with Hunters Estate Agents was a positive one. Kind regards, Hunters Estate Agents
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
5/5
GoogleI recently acquired a property within a chain, and it was in disarray at the top of the chain. This property was nearly lost to me due to delays in the upper chain, and my offer was on the brink of expiration. Fortunately, I was able to finalise the transaction on the very last day of my offer. Darren proved to be invaluable throughout this process, demonstrating unwavering assistance from inception to conclusion. He diligently facilitated numerous communications between all involved parties, including both solicitors and the top of the chain. Without his invaluable assistance, the successful completion of this transaction would not have been achievable. I am profoundly grateful to him
5/5
GoogleIf only I could give 100 Stars. Where do I start? The service and support that I received from the whole team at Hunters was outstanding. From the initial meeting through the viewings up to the final completion the Team were there all the way supporting us. We were selling my elderly In-Laws house and I had spoken with Darren advising him of our situation. Thay have lived there for over 60 years, and this was a massive move for them. We wanted to make everything stress free for my In-laws, so I was the point of contact for Hunters. Darren assured me he would do everything to ensure my In-laws were taken care of. We hit some big issues along the way with the title deeds and the purchase of the property we were moving into. Darren had our back every step of the way and made himself available to me whenever I needed him. To say that Hunters went above and beyond would be a massive understatement. If you are thinking of selling a House you can’t go wrong using Hunters, I recommend them 100 percent.
1/5
TrustpilotPut things in place so the eldely…
LUDLUM HOUSE 1 ROOM £ 140 A WEEK ....Put things in place so the eldely residents can enjoy there life there change him That runs it he is useless never there gettjng paid too siy on his fat arse the cleaner well thats a waate of time
1/5
GoogleVery bad service as I wouldn’t recommend them.
Agent replied · 11 October 2026
1). This is a duplicate review from the same person under a new account. 1st 1 star review received 2 months ago without description 2). This individual is upset with her landlord, they are in dispute over the deposit which is in a scheme. The tenant has a right to dispute any deposit deductions proposed by following the TDS process. We do not Property Manage this property however, we did explain this to the tenant. Since the landlord manages their own tenancy, any communication is directly between these two parties directly. We have advised Riya Mahendru of this fact. Our agency further reached out to Riya Mahendru, without success to help navigate the issues with the landlord and the Tenancy Deposit Scheme- We received no reply. We are sorry you have opted to leave a 1 star review twice. Dear Riya Mahendru, please contact hayes@hunters.com if you would like us to help navigate your concerns with your landlord. Best regards Hunters Estate Agents
2/5
TrustpilotAn unfortunate attitude from Hunters
My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.
1/5
TrustpilotDishonest and unprofessional
We drove over 250 miles to view a house listed for let @ £900. We said we like it and were happy to proceed, after all similar properties down south cost £1000 a month….We were absolutely shocked when they got back to us, offering us the house for £1000 because they knew we could afford it… we were aghast! I have never ever encountered such skullduggery and dishonesty…. Of course we declined… how can one deal with such a dishonest estate agent as these!
1/5
TrustpilotWaste of time
As working professionals who can rarely get free time during the weekdays, it's extremely annoying to book days off to view properties to find they're by application, and we submitted our application the day we viewed, only to have the application be rejected because it wasn't processed in time before the landlord accepted an alternative application. Not worth the time.
5/5
GoogleTommy was very helpful and provided a valuation at short notice so thanks for quick turnaround!
1/5
TrustpilotHunters Horncastle:
Hunters Horncastle:If you are looking for an EA who keeps you updated and informed then I would NOT use Hunters, if you want the privilege of paying for doing your own work then by all means use this EA, also if you want to feel as though the EA is acting on behalf of the buyer instead of the seller… this is the one for you!!! They say the right things to get the initial business and then offer bad advise and never any follow up or conversations about the state of the market during contract period, even when requested. Also emails and WA messages were ignored. Worst Estate Agent I’ve ever used. It seems that Katherine (who did the viewings) and Susan (admin) seem to hold them just above water and do all the donkey work. Just my honest opinion!! Would have given zero rating if possible
5/5
GoogleGreat service from the guys buyer properly vetted no time wasters, selling process fast and efficient kept up to date with everything going on. Thanks again for everything, we are landlords in the area and will definitely use again
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