Every review we hold for the Highlands Road office, from every platform, shown as written. First names only.
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
I recently purchased a house where Rachel & Martin were the seller’s estate agent, and I honestly couldn’t fault their service at all.
From my very first enquiry right through to completion and even beyond, Rachel was my main point of contact and was nothing short of amazing, she was actually more helpful than our own agents. She was always friendly, professional, and her communication was absolutely impeccable, no matter the time or day.
Nothing ever felt like too much trouble, and she genuinely helped make what can be a stressful process feel smooth and straightforward.
I couldn’t recommend Rachel & Martin highly enough, or F&C as a company. A truly outstanding service.
Oliver · 14 January 2026
Agent replied · 14 April 2026
Thank you for taking the time to leave such a kind review, Oliver. We will be sure to pass your comments on to Rachel and Martin. Should you need any assistance in the future, please do not hesitate to contact us. Congratulations on your new home!
★★★★★ 5/5
GoogleWe can't recommend Rachel and Martin highly enough. Truly superb from the moment we met and a pleasure to deal with. Extremely professional and personable, with an excellent knowledge of the market whilst being realistic and down to earth. Nothing has been too much trouble, every communication has been easy and all our queries dealt with swiftly and concisely. Thank you both, you have made the process of selling/buying a house far easier than anticipated.
Emma · 9 October 2025
Agent replied · 9 October 2026
Hi Emma, Thank you so much for sharing your experience of working with Rachel & Martin. We'll make sure your kind words are passed along! Please let us know if you need any assistance in the future!
★★★★★ 5/5
GoogleMartin has been fantastic, he has gone above and beyond for us, without Martin our house move would not of gone ahead, also to mention Rachel who was always at hand to message or call
Professional and also a caring attitude
Thank you Martin and Rachel for everything you have done for us
Lisa, John and Chris
Lisa · 17 August 2026
★★★★★ 5/5
GoogleMartin and Rachel were extremely professional, experienced and personable in handling the sale of my parents house. It was a long and protracted process but throughout it all they kept up excellent communication and put in a huge amount of effort to achieve a successful sale. I always felt they had our best interests in mind. I would highly recommend them based on my experience.
Pinhole · 14 March 2026
★★★★★ 5/5
GoogleWe worked very closely with Rachel & Martin at Fine & Country when selling our property School Farm Barn in Maxstoke. We set a tough target price & managed to exceed it. Working with the Fine & Country team was faultless from beginning to end: local market research, photography & videography, the property sales particulars, arranging an open day & multiple viewings…. everything ran very smoothly. This was not the first time I’ve worked with Rachel & Martin so I can’t recommend them highly enough.
David · 25 August 2023
Agent replied · 28 August 2023
Hi David! We greatly appreciate you taking the time to share such a lovely review. Your feedback is truly valued, and we're thrilled to learn that your experiences with Martin and Rachel have been outstanding. Thank you!
★★★★★ 5/5
GoogleI cannot recommend Martin and Rachel highly enough. We had tried to sell with another (cheaper) agent, during the very buoyant 2021 market and failed. You definitely get what you pay for, the difference in service was astonishing. Martin secured a higher asking price, which covered his additional fee, in the very difficult period in 2022 when interest rates began to rapidly rise. We went from under offer to completion in 3 months, I am confident that this would not been the outcome without Martin's efforts.
From the first visit to value the house, Martin and Rachel were available at all times, even conducting a viewing on a Sunday afternoon with only an hour's notice. They were keen to address any potential issues that might arise and deal with them in a pragmatic way.
Martin and Rachel gave us every confidence that the selling process, overseen by themselves, would not be the stressful experience we had previously endured and I'm delighted to say they were right!
Adam · 25 August 2023
Agent replied · 28 August 2023
Hi Adam,
We sincerely appreciate you sharing your experience of collaborating with Martin and Rachel. They have a proven track record of achieving success with clients facing circumstances similar to yours, particularly in the realm of pricing. Your kind words will be conveyed to them, and we extend our best wishes to you!
★★★★★ 5/5
GoogleMartin and Rachel, of Fine and Country (Solihull) have provided an excellent service throughout the whole process of selling our house. They have gone above and beyond what could have been expected, not just in our house sale, but have supported us in a variety of ways in the process of buying our new property. They always responded very quickly when we contacted them, including evenings and at weekends. They even conducted a house viewing at short notice on a Sunday. They are always friendly and professional and nothing has been too much trouble, even when we made very off the wall requests! They negotiated a good price for our house in a difficult market and have provided a service that is second to none. Fine and Country are not the cheapest agents, but the price is justified by the very high level of service and we would highly recommend Martin and Rachel.
Rose · 8 August 2023
Agent replied · 25 July 2023
Hi Rose! Thank you so much for taking the time to post this glowing recommendation for Rachel & Martin. They are wonderful, aren't they? We here in the office will be sure to pass along your kind words. Many thanks for sharing your experience. :)
★★★★★ 5/5
GoogleI really can’t speak highly enough of Martin & Rachel. They exceeded our expectations from our very first meeting right the way through to completion. Nothing was too much trouble, and they were happy to speak in the evening and even on a Sunday. We were very happy with the price they achieved, especially as two other agents had valued our house at £50k lower. I would thoroughly recommend Martin & Rachel. Keep up the good work!
Jack · 8 August 2023
Agent replied · 15 May 2026
Hi Jack! Thank you so much for taking the time to leave such a kind review. It's much appreciated, and we're so glad to hear you had a great experience.
★★★★★ 5/5
GoogleI really can’t speak highly enough of Martin & Rachel. They exceeded our expectations from our very first meeting right the way through to completion. Nothing was too much trouble, and they were happy to speak in the evening and even on a Sunday. We were very happy with the price they achieved, especially as two other agents had valued our house at £50k lower. I would thoroughly recommend Martin & Rachel. Keep up the good work!
Jack · 7 August 2023
Agent replied · 28 August 2023
Hi Jack! Thank you so much for taking the time to leave such a kind review. It's much appreciated, and we're so glad to hear you had a great experience.
★★★★★ 5/5
GoogleF&C was our first port of call when we decided to sell our home. They did such a great job when we bought it a few years ago and Rachel & Martin did an equally fantastic job on the recent sale. Super responsive, a pleasure to deal with and overall committed to the process from start to finish.
Paul · 14 February 2026
Agent replied · 14 April 2026
Hi Paul, thank you so much for your kind review for Martin and Rachel! Wishing you all the very best from the F&C Solihull team, and please do not hesitate to get in touch if we can be of any help in the future.
★★★★★ 5/5
GoogleI would just like to say thank you to Rachel & Martin for selling our house, it went through so smoothly and the communication was wonderful. We were kept up to date at all times throughout the sale and would recommend Rachel & Martin to all our friends and family.
Thank you again.
David.
David · 2 August 2024
Agent replied · 28 August 2023
Dear David, We're so glad to hear you had such a positive experience selling your home with Rachel & Martin. We'll be sure to pass along your kind words. Please take care, and let us know if you need anything. :)
★★★★★ 5/5
GoogleI highly recommend Martin & Rachel. They are excellent and executed their strategy perfectly. They found us a buyer very swiftly - for more than we had hoped! - and steered us to completion despite a problematic chain. We are very grateful and if we ever decide to sell again (unlikely as we love it here!) then we will definitely call on them again. Thank you!
Beth · 8 August 2023
Agent replied · 28 August 2023
Hello Beth,
It's wonderful to hear that you're enjoying your new home! Your review of Rachel & Martin is greatly appreciated. They excel in navigating challenging scenarios, such as complex property chains. We'll make sure to convey your feedback to them. Should you need anything, please don't hesitate to reach out. Take care and enjoy your new space!
★★★★★ 5/5
GoogleAlthough my house sale was handled through the Wolverhampton office, Matthew Lowe from the Solihull branch played a vital supporting role and helped with both promotional work and getting the sale to completion swiftly. If you want a consummate professional with decades of experience handling your property, I can't recommend anyone more highly than Matthew. My property was on the market and sold in less than six months with nine parties interested all thanks to the hard work of the F&C team.
Matthew · 15 February 2025
Agent replied · 3 May 2025
Hi Matthew,
Thank you so much for your kind words and for taking the time to leave this lovely review. We’re delighted to hear that you had such a positive experience working with Matthew Lowe, and we’ll be sure to pass along your feedback to him.
Marketing your home was an absolute pleasure for all involved, it’s such a fantastic property, and we truly enjoyed being a part of the process.
Wishing you all the best for the future, and please don’t hesitate to reach out if we can assist you with anything going forward!
Best regards,
F&C Solihull Team
★★★★★ 5/5
GoogleRachel and Martin were extremely helpful throughout the whole process and nothing was ever too much to ask. They offered lots of helpful advice and information and we will definitely recommending them to family and friends.
Tracey · 14 April 2024
Agent replied · 28 August 2023
Thank you for your kind words, Tracey!
We're pleased to hear that Rachel and Martin provided excellent assistance throughout the process. Your recommendation is greatly appreciated. Please don't hesitate to reach out if you need further assistance in the future. We're always here to help. Take care!
★★★★★ 5/5
GoogleFantastic experience with Fine & Country, in particular Rachel and Martin. Very knowledgable, brilliant communication throughout the whole process and I would certainly recommend them.
Chris · 14 April 2024
Agent replied · 28 August 2023
Hi Chris,
Thank you so much for the excellent review; it's greatly appreciated. We'll be sure to pass along your feedback to Martin and Rachel. Please let us know if we can be of any assistance in the future.
★★★★★ 5/5
GoogleExcellent service from Martin & Rachel. Communication was really good, happy to work through which offers might be best for us not just the in theory highest offer. Selling houses in current climate is not easy so important to have a great team working for you.
David · 14 March 2026
★★★★★ 5/5
GoogleFrom the first time that I met Rachel & Martin, when they came to value the house, through to the completion of the sale they have consistently been nothing short of outstanding. They are both incredibly skilled and experienced at what they do and this really helped to make the sales process go as smoothly and stress free as possible. I really appreciated their hands on, proactive approach - from helping us to move furniture around to maximise the house’s potential and giving fantastic ideas (& help) to dress the house, through to the brilliant marketing, hosting a highly successful open day and managing to get an offer accepted on the house within four days of the open day (& at a time when the market was slow)! Throughout they have consistently gone over and above, have been reliable and kept us extremely well informed about the sales process. I’d highly recommend them and if I could give six stars I would.
Judith · 26 March 2025
★★★★★ 5/5
GoogleWe would definitely recommend Rachel and Martin from Fine & Country - brilliant service and advice across the whole process.
Samantha · 15 May 2024
Agent replied · 28 August 2023
Thank you kindly for your review Samantha, it's greatly appreciated!
★★★★★ 5/5
GoogleWe first had Rachel and Martin out to value our property and I can honestly say they were the best out of the three we saw however they weren’t the cheapest and we made the mistake of going with the lower fee. Fast forward 4 months and we are no further forward with our sale. We called them back and they did an open house and found us a buyer really quickly. They sold it for more than we had it on the market for with the previous agent so the fees weren’t an issue. We were so pleased with the service I would definitely recommend them for a smooth sale.
Jackie · 25 August 2023
Agent replied · 28 August 2023
Hi Jackie,
Many thanks for this outstanding review of Martin and Rachel. We appreciate hearing your story and are so pleased your home was sold quickly and smoothly. Please let us know if we can be of any help in the future.
★★★★★ 5/5
GoogleDuring the time we have known Martin and Racheal throughout the sale of our property, we have found them to be highly professional and incredibly supportive during the selling process. Additionally they have kept us bouyed during challenges faced, such as our property chain breaking down, quickly securing a new sale remaining positive and therefore reassuring us. We have also valued their expert advice during the conveyancing period, usually delivered with a keen sense of humour and a sense that nothing is ever too much trouble for them. We would highly recommend their services and committed approach to customer care to our family and friends and would not hesitate to use them again.
Stuart · 25 August 2023
Agent replied · 28 August 2023
Hi Stuart,
Thank you for sharing your experience with Martin and Rachel. We're delighted to hear how their support had such a positive impact on your property sale. Your recommendation is greatly appreciated. Please reach out whenever you need assistance. Take care for now!
★★★★★ 5/5
GoogleRachel and Martin, at Fine and Country Solihull, are absolutely outstanding Property Agents. Their level of service, customer sensitivity, communication skills, market place knowledge and professionalism cannot be faulted in any way. From the very first meeting they both oozed confidence and commitment and delivered on every promise. Now I do have to say that they are not the cheapest in the business, but their levels of service and delivery on sales price more than justifies any small premium. The marketing package costs a bit extra too but the value and quality more than justifies that cost too - it's the best in the business and helped to get me a great sales price. Martin and Rachel recognised the true value of my home and marketed it accordingly, achieving £20k over the guide price. I'm more than happy. Thank you so much for a hassle free and lucrative sale, you are very highly recommended.
Richard · 8 August 2023
Agent replied · 25 July 2023
Thank you for taking the time to provide us with such an incredible review about Martin and Rachel! Your satisfaction remains our topmost priority, and your review further reaffirms our commitment to delivering exceptional service. Once again, we truly appreciate your valuable feedback!
★★★★★ 1/5
GoogleVery disappointed with the service received from Martin at Fine and country Solihull branch. Very unprofessional. Deal of the property had already been made under the table, yet still was going ahead with final offers when clearly we had offered £200k above asking price yet we still were unsuccessful. Wonder why. Will not recommending them to anyone.
Grand · 16 September 2024
Agent replied · 1 October 2023
Dear Grand Occasions,
We hope this message finds you well. We at Fine & Country Solihull were all quite concerned to hear of your displeasure expressed through your recent negative review on Google.
After carefully reviewing our records and all interactions you've had with our office, we also spoke with Martin, our dedicated agent who represents several sellers in the area, including the property in question. He was genuinely shocked and flabbergasted to learn of your negative review, as he places the highest value on transparency and integrity in his work. We want to emphasize that there was absolutely no "under the table" deal, nor any underhanded tactics involved in this transaction. Martin, along with his business partner Rachel Hyde and the entire Fine & Country team, is committed to maintaining the highest ethical standards in all our dealings and would never stand for anything less.
It's crucial to note that there was an extraordinary level of interest in the listing. As we informed all potential buyers, a call for “best and final” offers was initiated, and all offers, including yours, were presented to the sellers in person on the afternoon of Wednesday 20th September. While your offer was generous, appreciated, and under consideration, unfortunately it did not emerge as the highest offer received, nor was it selected by the sellers. It's essential to understand that the decision on which offer to accept solely rests with the sellers and can be influenced by various factors.
We sincerely understand the frustration and disappointment you may have experienced during this process. Indeed we note you wrote this review only a few minutes after being informed your final offer was unsuccessful. Many of us can empathise as we have been in similar situations. Buying a home can be an emotional journey, especially in situations with multiple interested parties, where ultimately only one offer can be accepted.
We hope you might consider removing your review with this additional context in mind, and wish you the best of luck finding a home in the future.
Warm Regards,
Fine & Country Solihull Team
★★★★★ 5/5
GoogleHaving known both Rachel Hyde & Martin Grant for a good number of years, I wouldn’t hesitate to recommend them to anyone. Both very personable, professional and simply great at what they do, they are a real credit to F&C. If your thinking of using their services, I can can honestly say that you will be in very safe hands indeed!
Ian · 14 April 2024
Agent replied · 28 August 2023
Thank you very much, Ian!
★★★★★ 5/5
GoogleVery professional service from both Rachel and Martin right from the first meeting. They kept us fully up to date with feedback from viewings and once a buyer had been found Martin in particular was very reassuring and kept the lines of communication open at all times during a rather drawn out period of legal exchanges. He was always willing to offer advice, worked proactively with both sides to get the sale over the line and at times his sense of humour provided some welcome stress relief. We're very pleased with the service we received and would highly recommend.
Georgina · 16 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.