Simple Life HIGHBRIDGE reviews

★★★★★ 5/5

Trustpilot

Hannah @ Simple Life Homes

I recently had the pleasure of interacting with Hannah from the maintenance team at Simple Life Homes. Her professionalism and expertise truly stood out. Hannah was not only prompt in responding to our maintenance requests but also displayed a deep understanding of the issues at hand. Her approach was both efficient and thorough, ensuring that all problems were resolved quickly and effectively.What really sets Hannah apart is her friendly and approachable demeanor. She took the time to explain the maintenance work in simple terms, which was greatly appreciated. Her dedication to customer satisfaction is evident in the way she handles every task with care and precision.Overall, my experience with Hannah and Simple Life Homes has been extremely positive. It's reassuring to know that such a capable and reliable person is handling our estate's maintenance needs. I would highly recommend Hannah and the Simple Life Homes team for anyone looking for top-notch maintenance services.

JordyE · 30 November 2023

★★★★★ 5/5

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Charlotte was very pleasant and quite…

Charlotte was very pleasant and quite helpful.

Olufunke · 14 May 2026

★★★★★ 5/5

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Called earlier in the week and spoke to…

Called earlier in the week and spoke to Charlotte about renting a property. She was very helpful and gave me some good advice regarding renting and property types from your company as I am new to renting.

Scott · 28 May 2026

★★★★★ 5/5

Trustpilot

Niamh from Simple Life has been…

Niamh from Simple Life has been absolutely brilliant throughout our rental application so far. She’s been really friendly, efficient and easy to deal with, and the whole process has been smooth and straightforward up to now. Communication has been great and nothing has seemed too much trouble. So far, so good, really positive experience.

Richard · 15 May 2026

★★★★★ 1/5

Trustpilot

If I could give 0 star I would

If I could give 0 star I would, very unprofessional company, doesn’t seem to me like they know what they are doing, very unorganised. I’ve seen lots of reviews about them, but the foolish me still decided to go ahead with them, I think this is the most regretful decisions I’ve made my entire life, to rent a home from them.When we saw the advert of the home, we were told it would be available 26th of September, we told them we wanted to move in 28th of September, shortly before the move in date, they told us we couldn’t move in 28th of September, that we had to wait till 6th of October, we then told them we couldn’t wait till then, that the most we could do is 3rd of October, as we had to move out of our current house. Then 2nd of October 24 hours before move in, we got an email for key collection, 30 minutes later, we got a call to say that we can’t move in again, as there were still works to be done, this was after we had signed contracts and paid in full, arranged with mover, cleaned all our current apartment, and arranged delivery for our new address.I kept on asking what we could do, like how do you cancel on people moving in 24 hours before, where is that done?The lady who called was very rude and unprofessional, this only shows what type of company this is. What exactly am I supposed to do.I have never dealt with such such organisation in my life, I already had to take time off work, I will even have to pay more, to cancel all the arrangements that has been made. I still don’t know where I’ll sleep from tomorrow till 13th because my current Agent is yet to let me know if I can extend my stay.The most annoying thing is that, they sent me a new contract that reflects the new date just 15 minutes after telling me I can’t move in, no alternative arrangements, nothing, what followed was a new contract.Please don’t deal with this company, they will leave you stranded!Please I don’t like it when you come on here to say things that hasn’t happened, the team did not offer me any earlier move in date, as a matter of fact they never called me, I still did the calling yesterday, just to be sure you lots won’t change the date on me again. I did the calling, not you guys, so don’t come in here to do any damage control, I know that’s what you guys are best at doing. Stop lying please!

Jadesola · 5 October 2023

★★★★★ 5/5

Trustpilot

Matt Boyd!

Matt Boyd was amazing with us. He explained each step of the rental and application process and championed us to get the home rental we really wanted. I had a lot of questions and Matt was on point at all times to put my mind at ease. Would definitely recommend using Simple Life and requesting Matt for support! Thanks a lot 😊

Paula · 13 September 2024

★★★★★ 5/5

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Annie E has made my experience great …

Annie E has made my experience great thus far with my application, someone completed an application 5 mins before for the property I wanted, she then found me the same exact apartment for cheaper in the same building.

Dom · 23 August 2026

★★★★★ 5/5

Trustpilot

Today Megan called us regarding our ID…

Today Megan called us regarding our ID verification. She was really good and explained everything so clearly and patiently. I really appreciate her professionalism and the way she guided us through the whole process. Really appreciate it! ❤️

Nusrat · 20 August 2026

★★★★★ 5/5

Trustpilot

Positive tenancy

From the moment I moved in, every department has been welcoming, professional, and incredibly helpful. Response times are always quick, with clear communication and acknowledgement of any queries I’ve raised. If one person doesn’t have the answer straight away, they always go the extra mile to ensure the issue is resolved promptly.

IH · 13 May 2026

★★★★★ 5/5

Trustpilot

***UPDATE*** Issues resolved

*** UPDATE ISSUES RESOLVED ***I have been in contact with a Jade Woodham who has explained that this should not have happened and the information I was given whilst viewing the properties was incorrect. The damage would have been repaired and anything needing replacing would be replaced. The person showing us around did not have the authority to say otherwise and simple life homes hold themselves to a professional standard. I have also been told I will receive a full refund of my deposit. I can’t ask for more than this and would like to thank Jade for resolving my issues and explaining that this experience is not a reflection of the company. It is in fact just due to the staff on the day and the circumstances at the time. We viewed a property that was in complete disrepair, almost everything was broken but the house had been advertised as a new build home. The tenants were literally moving out as we viewed it, there was rubbish everywhere, nappies everywhere. We contacted simple life who were helpful and let us move our holding deposit on to another property. So we accepted thinking it was a one off. The second property was full of cracks a particularly large one over the door, the windowsills were all completely coming away from the windows. The carpets had huge brown stains, when I asked if I could change them I was informed I couldn’t and they wouldn’t be changing them either. When I’d finally had enough and said I want my holding deposit back and none of the homes are up to the professional standard they advertise. I was then informed I can’t have my full deposit back because property management hadn’t been in yet and the repairs would be rectified. This is not the case you could literally see the nails in the plaster board through the plaster!! They aren’t going to re plaster it when they only used a thin layer in the first place. So it’s not fair to take part of my deposit saying that these things would be sorted. The issues aren’t issues that they would rectify and if they did rectify them (even though issues like the carpet they assured me they wouldn’t be sorting!!) then the moving date would have been pushed forward significantly which again is not my fault!! So why should I lose part of my deposit. Really unfair. Just glad I never entered into a tenancy.

Lauren · 11 August 2023

★★★★★ 5/5

Trustpilot

Amazing Service from Christine at Simple Life Homes

I recently had the pleasure of working with Christine from Simple Life Homes, and I cannot speak highly enough of her service. She was absolutely amazing, always helpful, incredibly patient, and consistently quick to respond to any questions or concerns I had. Christine made the entire process smooth and stress-free, always going above and beyond to ensure everything was clear and handled promptly.

Neil · 9 August 2024

★★★★★ 5/5

Trustpilot

Great support from Property Manager

Update 11/07/2023:There was a delay in response, but the new Property Manager handled it very well. She was very patient, understood our problem and supported us at every step.I would also like to mention that the couple of requests that went in for maintenance were also resolved very smoothly and quickly.Thank you!!=========================================Initial experience:Got the wrong keys while moving in. Received no support from Simple Life to provide replacement keys. Had to call Locksmith to replace the lock and movers charged me for additional wait time. Provided all the evidence to Simple Life and no response after several follow-ups. Absolutely irresponsible and disappointing behavior from Simple Life. This company does not have the ethics to own up their mistake and compensate customer for the losses caused by them!!I wish I could give them 0 stars.

Satish · 12 July 2023

★★★★★ 5/5

Trustpilot

Customer service 5*

When applying for this property we had a few difficulties on our end. Shannah was very professional and really friendly and supported us through this, so we can move in to our home. Shannah went above and beyond taking the stress away. The other staff member were equally as helpful too! However I would highly recommend dealing with shannah

Helen · 18 September 2024

★★★★★ 5/5

Trustpilot

Thank you Simple Life and M&C

Thank you Simple Life Simple Life hired Contractors Chris, Dan, and Tom to refit my kitchen floor, and I couldn't be happier with the results. Their craftsmanship was truly amazing, and my floor now looks absolutely fantastic.Junior from Simple life helped me massively by organising this for me when I called up with the flooring issue- he is my first point of call, he listens to what the issues are and reassures me. Thank you Junior for sending out such great guys to my home. From the moment they arrived, it was evident that they were not only skilled professionals but also incredibly kind-hearted individuals. They went above and beyond to ensure that I was satisfied with their work, always keeping my preferences and needs in mind. Their dedication and commitment to providing exceptional service were truly commendable.What struck me the most was their attention to detail. Every aspect of their work was impeccably done, leaving no room for any flaws. The precision and neatness with which they carried out the task were truly remarkable. I have had work done in my house before, but I have never seen such meticulousness and care taken during a project.Moreover, their friendly and approachable nature made the entire experience even more pleasant. They were always willing to answer any questions I had and were genuinely concerned about my satisfaction. Not only did they complete the job to the highest standards, but they also took the extra effort to clean everything up before they left. It was a true testament to their professionalism and respect for my home.I want to express my utmost gratitude to Chris, Dan, and Tom for their amazing work. Also to Simple life especially Junior for resolving my issue in a timely manner- and finding such great contractors- Their expertise and dedication have transformed my kitchen floor, and I am incredibly satisfied with the outcome. I wholeheartedly recommend them to anyone in need of skilled builders who deliver outstanding results.Thank you once again for the exceptional work, thank you Dan, Chris and Tom, Simple Life- especially Junior

Osma · 3 July 2023

★★★★★ 5/5

Trustpilot

From moving into our new forever 💕home

From moving into our new forever home, has been absolutely wonderful, simple life have made it stress free from the very start. I have a lot of health issues which they are aware of, especially Junior, he’s been absolutely amazing and very helpful throughout, he is very considerate and compassionate when dealing with any issues I’ve had, junior goes above and beyond to help guide me through everything in relation to Simple Life, I think personally every office needs a Junior, thank you so so much

Dawn · 30 June 2023

★★★★★ 3/5

Trustpilot

Frustrated SimpleLife Tenant!!!

UPDATE:Thank you James and Hannah for prioritizing the matter and taking the review I left serious. The matter was resolved within two days of posting this review below. Both Hannah and James kept in contact with me and happy to report NO MORE WATER WASTAGE!IS10779365I've raised a maintenance issue on the Fixflo Repair Reporting Portal on Wednesday morning 17th of May 2023. It has been a month since the issue has been raised. Two weeks since the part ordered to have the leaking tap repaired has arrived yet the issue has not been resolved. I have been trying for the past few days to update the issue via FixFlo but the link has expired.I am in actual disbelief that the wastage caused by this leak is acceptable to Simple Life, and I am carrying the cost of every single drop wasted for the past month.I've tried calling the office today on 0345686590 but have not been successful either and only receiving automatic / out of office email responses.

Ferlicia · 22 June 2023

★★★★★ 5/5

Trustpilot

Washer Repair Nightmare faced with Simple Life Hero

I’ve been a Simple Life Tenant for 1 year now and I haven’t had too many issues other than the most recent one with my washer/dryer needing some repairs. It has been the most horrific experience I have ever encountered which obviously doesn’t get 5 stars. What does get 5 stars is the level of Customer Service I have received from Junior Nolan who has legitimately been my life saver while trying to get my washer repaired. After almost 4 months of fighting, crying, and honestly being stressed beyond words with Electrolux’s repair partner Pacifica to get my washer repaired, Junior picked up my plea for help through FixFlo and has been relentless in trying to assist me in getting it repaired.To be honest my Asset Manager didn’t really seem to care much of the struggle I was having to get it repaired and I don’t know who passed on my case to Junior but let me tell you. He is the best thing to ever happen to Simple Life. He has not only picked up my case, but he has been advocating for me with the engineer to get it fixed. I really feel like he took on the issue like it was his and has not rested to date (because it’s still not fixed). He has been apologetic, sympathetic, and honestly a breathe of fresh air when it comes to customer service as many lack the basic skills. He calls me week to week to see how things are progressing and he now makes the call to the engineer when something has gone awry. I cannot thank him enough because this has been so tiring it literally brought me to tears in one instance as I simply want a working appliance and be done with the issues.Although it is still not fixed he stays in contact with me and the engineer and most times he updates me with next steps. I sincerely hope that Simple Life sees the value in him because he is phenomenal.In closing I want to sincerely thank Junior for his remarkable sensitivity and help to date and I’m hopeful that the appropriate persons see this review and congratulates him on his job well done because he embodies what a Simple Life employee should be in my opinion. Oh and I’m hoping my washer get replaced with a new one because it’s been since February….

Malikah · 20 June 2023

★★★★★ 1/5

Trustpilot

Extremely unprofessional

Extremely disappointed. The company is completely unprofessional and has no concern for the residents. They are all welcoming when you want to start the tenancy, but after that, it's just a series of misinformation, unprofessional replies, no accountability, no way to raise complaints to higher management, no replies, rude and condescending staff (especially Hannah Bishop), etc. This has been a horrendous experience of being a tenant with this company. They misinformed us about the tenancy lengths and dates when asked for clarification, they never responded, and finally, when we were about to leave, they came up with a bunch of excuses to make us pay more. They still have the deposit, and we are sure there will be more unreasonable deductions that we will have to dispute. Spare yourself and never get in contract with these.EDIT 1 (05/20/2023): The team leader, James, was kind and helpful and agreed that there were miscommunications from the agency's side. Based on the conversations, they agreed to our proposed tenancy end date. We are finally moving out and awaiting their evaluation of the house and the deposit return. Given the circumstances, we have taken extra steps to ensure everything is fixed and cleaned. Will provide an update on the review once we hear from them.

Jawad · 12 June 2023

★★★★★ 5/5

Trustpilot

Simple Life has been fantastic!

Moved into a Simple Life home in June 2022, almost a year in and it has been the best decision I ever made. As a long term renter, it has always been frustrating that previous landlords don’t allow pets or aren’t bothered about repairs but I’ve not had a bad experience with Simple Life.Hannah has been fantastic and has promptly dealt with any issues, those issues have also been swiftly resolved. Plus the bonus of having a pet, something I have wanted for so long but never been able to have!Thank you Simple Life for being wonderful!

Jay · 1 June 2023

★★★★★ 5/5

Trustpilot

It that Simple

I came to the UK in Janusary 2023 to work and I must say looking for a place was very frustating as I had no previous experiece doing so, until I came across an ad from Simple Life, THE ENTIRE PROCESS was simple I can't express that any more clear than this, because of the experiecne I then encourged two friends of mine to seek their new appartment in the same flat where I secured, Thank God! the relief, and I must say a big thank you to Rebecca for helping us out and making us feel welcome.

Micaiah · 31 May 2023

★★★★★ 5/5

Trustpilot

Hannah Bishop has been an absolute star…

Hannah Bishop has been an absolute star in helping me applying for and getting my new property in Perth. I haven't rented for a number of years so the process was very new to me and she was always very helpful from the very start and quick to respond. I had recently been through quite a difficult time with a separation and selling my home and I am very grateful to Hannah for helping myself and my son find a home for us to live in.

Gary · 25 May 2023

★★★★★ 4/5

Trustpilot

Great service from our property manager

Moved into a property in Houghton Regis in March and there were a number of snagging issues, which is to be expected in a new build. Our property manager Hannah Bishop has made sure all the issues have been dealt with promptly and has bern very efficient in following up and making sure they’ve been fixed. We also had some issues with anti-social behaviour in the street (noise) and Hannah has been very prompt in trying to help with that too.

J · 24 May 2023

★★★★★ 5/5

Trustpilot

Fantastic Experience so far!...

Fantastic Experience so far!...I moved into a rented property in Walkden / Worsley area of Manchester a few a months ago. Everything has been extremely smooth since obtaining the keys from day 1. The flat felt like brand new when walking in, everything had been very well maintained and has a very modern vibe about it. There were a few very minor maintenance items that needed to be addressed but with logging through the Fixflo app this was dealt with and resolved within a few days which was fantastic. With Simple Life you know you are taken care of and there is very little to worry about. The communal areas e.g. outside / hallways /Waste collections areas are cleaned regularly & ground maintenance gives the area a great feel to make it look niceAsset Managers (Olivia Gresswell​) have been very helpful with any queries I have ever asked and have always responded quickly and got to the bottom of all my questions. Haven't had any problems with Simple Life so far & Would highly recommend if you are looking for a new property

James · 23 May 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs!!! Greedy and unscrupulous

I don’t think i’ve ever had a renting experience even close to how awful it was renting from “Simple Life”.The simple life rep Hannah Bishop was rude, curt, unprofessional, clearly hated her job and was generally very unpleasant to deal with from the start. The property was tiny, very poor quality and in the middle of a building site. Builders would shout, blare bad radio and stare through our windows all day every day. Being 2 young girls, we were very uncomfortable about this. There was no privacy and most people kept their blinds shut permanently. Not worth the money at all. The properties overlooked several ugly factories. I used to joke that it looked like an apocalyptic wasteland. We were taken aback when were first heard the sirens - very much like a WW2 air raid siren. These go off frequently. And sometimes a giant flame would roar out of a factory chimney and keep you awake at night. We logged several problems with the property including a flooded garden we weren’t ever able to use, and these problems were dismissed saying “not our problem” and putting it back onto the builders, who did absolutely nothing. Oh and btw, these people expect you to maintain the garden but provided nowhere for you to store tools. I provided my own shed reluctantly in the end and it was damaged by the flooding!Then the rent increases came. How dare they?! It was greedy and unjustifiable for all the reasons given above, but it was also socially irresponsible given the cost of living crisis. So we gave our notice and left, like many others. You could see the street emptying day by day. We’d heard horror stories of people on the estate leaving the houses spotless and being charged hundreds for ridiculous things and receiving none of their deposit back. So we were forced to withhold our last month’s rent, knowing we wouldn’t see a penny of our deposit back from these unscrupulous criminals, no matter how spotless we left it, and we couldn’t afford to lose the deposit we so desperately needed for another property. Simple Life responded by charging us THOUSANDS. They wanted all new carpets, full redecoration of the whole house, £500 worth of cleaning, new doors - oh and a new lawn after all the damage caused by the flooding i mentioned earlier. Plus much more. These people aren’t interested in what’s fair. They want to hold you hostage, punish you for leaving and recoup money they’ll lose from the property standing empty. Maybe they should’ve considered that before hiking the rents up. Now they’re completely ignoring us as we try to resolve the numerous charges we’re disputing. Do yourself a favour and take the negative reviews seriously. These people don’t want you to have a simple life. They want to bleed you dry. And now I will tell everyone I can about what they’re really like behind the picturesque stock photos.

Holly · 23 May 2023