Simple Life HIGHBRIDGE reviews

★★★★★ 4/5

Trustpilot

Very happy with our Simple Life home it…

Very happy with our Simple Life home it is very well appointed and designed. We have been a tenant for 6 months. Our rent is fairly expensive and I do worry about affordability in the future if Simple Life increase the rent as other tenants have advised is normal. The surrounding area is still under construction so we are without proper roads and street lighting at this time.

MRS · 3 July 2024

★★★★★ 5/5

Trustpilot

Amazing Customer Service

First time for myself getting a flat. Emily from simple life made everything so easy and was more than happy to answer any of my questions. It was an incredibly stressful time trying to find somewhere good to live, but Simple Life and Emily just took the stress away. Now I am a week into living in my new flat and it couldn't be better.

Lucy · 23 August 2024

★★★★★ 5/5

Trustpilot

Megan was helpful from the moment I…

Megan was helpful from the moment I emailed to enquire about the property, I rang & emailed quite a few times with questions during the process and she always got back to me promptly and answered my questions.

Helen · 23 May 2023

★★★★★ 1/5

Trustpilot

Irresponsible and dishonest agency!

I felt puzzled with your response. All you rebutted was helpless to solve the problems. You simply repeated your unreasonable accusations.First, you haven’t looked into the issues seriously as you dared to claim that it was difficult to differentiate the marks present at move in and the marks made during the tenancy. Have you detailedly gone through the check-in inventory and made comparisons with the checkout’s? The photos provided by your inspector and the additional photos I submitted in the very first few days acted as a strong evidence to assure the defects preexisting before I moved in. Second, the time allowed to provide feedback to the check-in inventory report was only seven days after moving in. No issues with the property could then be submitted to or updated the inventory record. What if other concealed issues were being discovered after that period? Like one of the issues in my case, the stain at the oven bottom covered by the baking tray could not be noticed easily. It could only be found later the days when I cleaned the oven after use. It was absolutely inaccurate and unfair to attribute the stain made by me because it had been present before I moved in. You may rebut it was found in the checkout report but absent in the check-in inventory. However, the photos in the check-in inventory could not tell the truth as the stain was covered by the baking tray while the tray was removed in the checkout photos. The attribution of making the stain to me could not be established as comparing the photos of the initial oven state and the checkout state could not draw a fair conclusion.Besides, the most ridiculous thing was that the comments for the property items in the check-in inventory were stated as “good and excellent” without any issues, but the fact was opposite that defects could be obviously seen in the property. How dishonest you are! How dare you say to make sure the property is in its tiptop condition for the new tenants? What standards do you hold for your tenants? Are there two different standards, one for the new tenants and another for the checkout’s? For the check-in tenants you provide a so-called ‘tiptop’ standard (defects actually found in the property), while for the checkout’s you adopt a real tiptop standard. How shameless you are! You handed over the property to me in an unsatisfactory condition but you requested me to return you a tiptop standard one. It is absolutely absurd! Even though I reported the issues at the very beginning of my tenancy, no repair works were arranged to fix the problems. I could have only tolerated all the problems throughout my tenancy. When I discovered new issues, I was advised to report them via the Fixflo platform. As a responsible tenant, I did follow your instructions to report the issues and had them fixed. However, the issues initially raised disagreeing with the contents of check-in inventory had not been fixed since the first day of my tenancy, including damp patches on the ceiling of hallway, deep scratches in the bathtub, scratches, picture hooks and screw present on the walls, loose radiator knob, broken freezer drawers and even dog faeces in the backyard. Can you imagine what tiptop standard the property was with these issues?Third, you may be confused with the interim inspection with the pre-checkout inspection. Actually I underwent both. The interim inspection was compulsorily conducted on 8th August and the voluntary pre-checkout inspection was completed on 18th September. I only received the interim inspection report with excellent ratings as a tenant, but I did not receive a pre-checkout report to remind me something I needed to pay attention to. Apparently, no matter what the inspection results were, you would attempt to make claims from the tenants’ deposit by all means. You suggested to assist the tenants to get their deposit back with the pre-checkout inspection. It was actually hypocritical that you intentionally deprived tenants’ deposit.Last but not least, I cannot see any sincere apologies from you. You just defended yourself by attributing me with false accusations. All the stored photos, emails, and the records in the Fixflo could be used as a concrete evidence, therefore you cannot lie on your own.
I have already raised the dispute to the Tenancy Deposit Scheme in order to strive for a just and fair adjudication and I have informed your move-out team staff Miss Ciara O'Grady on 19th October via email. I have communicated with her over the unreasonable deductions from my deposit. I think all the details about my checkout have been clearly stated. It is helpless and waste of time to discuss any further with you.Meanwhile, I would like to caution others not to fall into the trap of Simple Life Homes.

Daniel · 27 October 2023

★★★★★ 1/5

Trustpilot

I strongly caution anyone considering…

I strongly caution anyone considering renting from SimpleLife Homes to exercise extreme vigilance. Our experience with this company has been a truly harrowing one, and I feel compelled to share our unfortunate experience with the hope of sparing others from a similar ordeal.SimpleLife Homes appears to have a troubling practice of not including any photographs of existing damages in their property inventories. Instead, they inexplicably assign the responsibility for any damage to tenants during the move-in process. This sets the stage for a disheartening situation where they are quick to claim that you are the one responsible for any pre-existing issues, leaving you to bear the financial burden.To make matters worse, SimpleLife Homes' method of comparing photographs is far from equitable. They tend to employ an uneven standard, resulting in comparisons that are not "like for like." This inconsistency in their assessment process further compounds the tenant's plight, as they will seemingly place the onus of responsibility on you, regardless of the circumstances.It is essential to take comprehensive photographs of the property before you move in. SimpleLife Homes may even resort to threatening to involve the Tenancy Deposit Scheme (TDS) to intimidate tenants, thereby heightening the already stressful situation.In our case, we were fortunate to have gathered substantial evidence to counter their unjust claims. However, the manner in which SimpleLife Homes handled our concerns left much to be desired. Their behavior was characterized by rudeness and a lack of empathy, which only exacerbated our already unpleasant experience.Despite promptly reporting the damages and the subpar condition of the property on the day we moved in, and providing thorough evidence to support our claims, we are disheartened by the lack of attention given to our concerns. Unfairly, we feel that the responsibility for these issues is being shifted entirely onto us. It is concerning to suspect that this may be a recurring problem faced by previous tenants. Our dissatisfaction goes beyond the mere inventory; it pertains to the acknowledgement and rectification of the damages and issues that we believe Simple Life has not taken the necessary steps to address

Suresh · 27 October 2023

★★★★★ 5/5

Trustpilot

Thank you Chloe

Thank you to Chloe Wright who first introduced me to this property, she went above and beyond to help me with the process from start to finish. The move went very smoothly, thank you again Chloe for all your help!

LESLEY · 18 March 2023

★★★★★ 1/5

Trustpilot

Terrible checkout experience

I would like to convey my frustration with the extremely poor checkout experience.Upon receiving the checkout inspection report, I was astonished to find charges for redecoration, oven cleaning, and a light cleaning for the property. The move-out team imposed these charges without thoroughly comparing the property's condition at check-in with its current state during checkout. Many of the defects, such as marks, hooks, screws on the walls, damp patches on the ceiling, and scratches on the bathtub, were already present on the day I moved in. I promptly emailed them, rejecting their reckless claims and providing evidence from the check-in inventory. They appeared to be considerate and generous in waiving the £100 redecorating cost. However, I was still required to pay £24 for oven cleaning and £118 for light cleaning. They reminded me that these charges could not be reversed as the landlord had already contributed to the payments, implying that I had to reimburse them. I felt frustrated and wronged by their unreasonable accusations. In fact, I had thoroughly cleaned the property before returning the key. I strictly followed their checkout guidelines and hired a professional carpet cleaning company to clean the carpets. The entire property inside and out, from the front door to the back garden, was completely cleaned. I fail to understand why they still blamed me for failing to meet their cleanliness standards and insisted on an additional light cleaning. I had already taken photos of the property after cleaning to provide evidence supporting my appeal.Furthermore, Simple Life Homes contradicted themselves by conducting an in-person property health inspection on 8th August 2023, just seven weeks before the end of my tenancy on 29th September 2023. They emailed me a property health check report stating that no issues were found and commended me for being a responsible tenant. The email is directly quoted as follows:"As a Simple Life resident, we trust that you take responsibility for upkeeping the standard of your property. Through these in-person property health checks, we can work together to ensure your home remains in the same condition as when you first moved in. This will also help secure the full return of your deposit at the end of your tenancy if you decide to vacate.The findings of our inspection showed that the property was kept in excellent condition, in line with your tenancy agreement. We would like to take this opportunity to thank you for taking such good care of your home. It's evident from our health check that you take pride in your living space."However, when I moved out in just seven weeks, they raised different accusations against me regarding the cleanliness and damage to the property. On one hand, they declared in the checkout guidelines that some wear and tear over time was tolerable and understandable. On the other hand, they adopted a mean and nitpicky approach, fabricating issues supposedly caused by me, even though these issues existed from the very first day I moved into the property. They resorted to deceptive tactics in an attempt to extract monetary compensation from tenants, which is completely unreasonable and unacceptable. How shameless of them! I felt unjustly accused of not cleaning the property. I strongly disagreed with their accusations and followed their suggestion to raise a dispute with the TDS. I am currently awaiting a fair and impartial judgment. I have ample evidence, in the form of photographs taken after cleaning, to prove that the property was cleaned thoroughly. It was as clean as the day I first moved in, and even cleaner than it was. The checkout experience I endured was extremely disappointing, and I will certainly not recommend Simple Life Homes to anyone. I will also caution others to be wary of their dishonest business practices.

Daniel · 25 October 2023

★★★★★ 1/5

Trustpilot

Dishonest business

I sent in multiple inquiries for a rental which were ignored for days, and finally made progress once I called the office at 9:30am Monday morning. I received an email asking loads of questions, and responded immediately. Another email with a link to an application, and I again responded immediately. Another email on Tuesday morning asking my husband to fill out the application again "from his email" which he did. According to the email time stamps, the total elapsed time between the initial application request and the 2nd application was 22.5 hours. However, we were told that they'd given the house to someone else because our first application "had errors" and the 2nd was not submitted within the 24-hour window. The application instructions very clearly said we had 48 HOURS to complete it and if we didn't, they would pass it on to someone else. When I pointed that out to Joseph (the rental agent) he flippantly said "Oh, that's obviously wrong" and then repeated that there was "obviously" nothing he could do about it because they "obviously" gave the place to someone else already because we "obviously" failed at filling out the application. Simple Life could have easily fixed it by saying to the others "Sorry, we made a mistake. Someone else was ahead of you." Apparently that solution wasn't obvious.

Jennafer · 25 October 2023

★★★★★ 1/5

Trustpilot

Here again Faulty cooking heating hob

Here again for the same problem about the cooking heater hob that goy faulty few weeks after I moved into the apartment. This is over a month I reported the issue to simple Life and it is yet to be resolved.Now they don't pick my calls neither reply messages in the fixflo site for maintenance issues. This is really unprofessional and disappointing. Frustrating bunch to be honest.I would honestly say I was really dissatisfied and disappointed with Simple Life Homes the way this maintenance issue was handled. Really poor poor service from them. This issue took 1 month 2 weeks to be resolved. Something as inpritant as a coking hot hub, you said it is not a 24 hr emergency but it took them more than a month to fix a 'not 24hr' emergency. They were not even picking up my calls for the last two weeks. This is really really poor. The pacifica had done thier duty of checking the hub was working and they did but simple Life took them ages to send in an electrician to check just the fuse on the wall. I am really really not happy the way this issue was handled. Even though I pleaded with them I had a breastfeeding mother of a 1 month of baby, they totally ignore this and acted unconcerned. How can a breastfeeding mum breastfeeding if she does not feed properly. I even explained to them based on cultural differences we cook all our foods, they were explaining we should use alternative source to cook like microwave(absolutely not possible). I would say in general I was beyond disappointed with the service provided.

GIFT · 24 October 2023

★★★★★ 1/5

Trustpilot

Faulty cooker hob

These guys are so unprofessional, tempted to say they are wicked. Cooker hob switch has been faulty for 4 weeks now and they keep saying they are still waiting for quotation from contractors to fix it, now they no longer pick my calls. So ridiculous, just to get an electrician to change the socket is taking more than 4 weeks. I have not been able to cook with my cooker hob. Imagine how distressing it is to use alternatives like microwave to make food for over 4 weeks.18/10/23 The above issues stillbhas not been fixed, Sinple Life homes are jot even picking my calls anymore. This issue is almost 2 months now. I wish I can give no stars Really poor professionalism from Simple Life.

GIFT · 18 October 2023

★★★★★ 1/5

Trustpilot

Poor Handling Repair & Not Responded

I am writing to complain about the poor handling of my washing machine repair. As they have not responded to Fixflo’s replies, I have decided to write this post.On March 24, 2023, I reported a noise issue with my washing machine to Fixflo. My request for an engineer to inspect the machine was cancelled on April 19, 2023, by an agent who claimed that the machine was still working.On September 5, 2023, I discovered that the washing machine was no longer spinning, and my clothes were coming out of the wash wet and damp. I tried running the machine on spin mode only, but it was still not working. I therefore reported this issue to Fixflo.On September 7, 2023, an engineer visited my property and determined that the washing machine had a faulty internal part that was causing the spinning issue. The engineer also believed that this faulty part was the cause of the noise issue that I had previously reported. After the engineer's inspection, the washing machine was unusable. I have had to take my clothes to a laundromat to be cleaned. Simple Life can reimburse up to £15 a week for laundry costs as long as receipts are provided. This agreement was made based on the contractor's promise to repair the washing machine on September 19, 2023. However, the contractor was unable to do so because the spare parts were still on order.The £15 weekly allowance is not enough to cover the laundry needs of three adults and a baby. We estimate that we need to wash approximately 12 kg of laundry per week. According to our receipts from the cheapest laundry service in the area, 12 kg of laundry costs approximately £34.I therefore requested that Simple Life increase the laundry allowance to £34 per week. This would cover the cost of our laundry needs and would help us to manage our household budget. However, Simple Life refused to increase the allowance, claiming that it is based on average laundrette costs.On October 2, 2023, I called the Service Centre to book a repair appointment. The staff said the part had arrived and scheduled a technician to come to my home last Wednesday to replace the part. However, I received a reschedule notification in the morning saying the part has not arrived. This is the second time this has happened. I am demanding that Simple Life follow up on this last Wednesday. As of the time of writing, they have not responded.I have been waiting for over a month, and my washing machine is still not fixed. The laundry allowance is not enough to cover our costs. We are constantly spending additional money on laundry every week. As you rented this property to me with a washing machine, you are responsible for repairing it as it is now faulty.I am deeply troubled and infuriated by this. It is irresponsible of them to blame the tenant for their own negligence. I demand an apology and immediate action to resolve this issue.

Meiji · 14 October 2023

★★★★★ 5/5

Trustpilot

Jade is the best.

Nothing was to much trouble for Jade, from the moment she contacted us about the property. Jade ensured all queries were answered in a timely and courteous manner.Jade went above and beyond to allow us to view and measure our new home.The home is a very high standard and we are so happy.

Gemma · 2 June 2021

★★★★★ 1/5

Trustpilot

I would leave a minus rating if I could - AVOID

I was a renter of Simple Life for over 4 years, in this time they collected over £40,000 in rent. The house was a new build and already had many issues when I moved in with stuff falling off the walls and falling apart. Any reports made to Simple Life during inspections were ignored but I accepted this and made the best of it. They rarely contacted me unless they wanted money off me due to the payment taking a few days to go into their bank, when trying to contact them you never could and they did not and never reply to emails. The problem was when I moved out, despite paying them over £40k+ in rent they are attempting to keep my whole deposit minus about £80, despite trying to come to a resolution and even allowing them to rob me out of £600 they still wanted more, they're a shockingly greedy company and since I told them I would be taking it through TDS they have just stopped corresponding with me and are dragging it out as long as possible to make me wait for the money. They tried to charge me for not cutting the grass, I cut the grass before I left but they did the inspection three weeks are I vacated the property - hey Simple life ... Grass grows! I also emptied the whole house and left a solitary paint pot I thought they could use for touching up the walls - they claimed I had not removed all rubbish from the house ... they're a bad company, a very greedy company and I would avoid them if you can ; the houses are shoddily built and they will not fix any issues but when you move out they will try charge you for these issues and come up with fake reasons as to why they should keep your deposit. I would give them a minus rating if I could.Update: since writing this review simple life have attempted to bully me into taking this review down, firstly trying to mark it as not legit you’ll see it is now verified. I reported issues during house inspections and nothing was done, only after one of the last inspections did they then send any email saying any issues have to be reported online after nearly 4 years at the property. They’re charging extortionate amounts to bring the property to look new and DO NOT take into account fair usage or wear and tear. I also fear TDS after in their pocket and don’t take into account any of this automatically siding with them over any issues, they seem to almost be in a partnership to rob you of your deposit.

Adam · 5 October 2023

★★★★★ 5/5

Trustpilot

Olivia Cresswell

I have been with simple life for a few months now. Olivia is my first line of contact when I have any issues or queries. She is fantastic, responds to emails promptly & is easy to talk to. Keep up the good work

Hazza · 2 November 2022

★★★★★ 5/5

Trustpilot

Excellent house

We received very good service from the Simple Live team during the whole process of renting the property. We received the keys. The house was in excellent condition. Special thanks to Rebecca Evans and Lucy Sexton, with whom we mainly communicated during the consideration of our rental application.Thank you.

Diyan · 24 January 2022

★★★★★ 1/5

Trustpilot

I have moved out from the property in…

I have moved out from the property in January as I have split up with my then partner. I have been told to pay £50 and provide information for referencing. It appears I am still on the tenancy agreement despite sending numerous emails and phone calls. Now I have been told I need to pay another £50 as the referencing expired and being chased for rent despite receiving email that I am no longer in tenancy ?! It’s unacceptable that I am being treated that way. Not the way to deal with tenants/ex tenants. I will be taking legal action if this is not resolved, horrible experience. Don’t recommend

Jessica · 28 September 2023

★★★★★ 5/5

Trustpilot

Catalina has been amazing

Catalina has been amazing! Catalina (one of the Manchester estate agents of Simple Life) has been the most helpful agent I’ve ever dealt with. She made everything super easy and kept us in the books for when things became available. Everything ran super smoothly and we are very please with our new property!

Eirianna · 7 May 2021

★★★★★ 1/5

Trustpilot

It’s been 2months living in a home with…

It’s been 2months living in a home with the fridge and freezer trays broken and the sink cabinet completely broken. They promised to fix it the week we moved in but trust me it’s been over 2months of toying us around, today they say one thing and tomorrow it another! Amazing house but agency is not a good one

Bimballer · 31 October 2024

★★★★★ 5/5

Trustpilot

Efficiency

The quick response and efficiency of the agent Christine Thompson were spectacular. The explanations given were clear and concise.

Melissa · 21 June 2024

★★★★★ 1/5

Trustpilot

Bad customer service

Tried to call about a house enquiry a few times but never picked up the phone.

Maisie · 18 February 2026

★★★★★ 3/5

Trustpilot

House was not cleaned when we received…

House was not cleaned when we received the key on Friday 11th June, 2021 one of the keys don’t fit the front door so we only have one front door key , the grass at the back wasn’t cut , the kitchen tap is all loses shall I go on very disappointed.

Janet · 14 June 2021

★★★★★ 1/5

Trustpilot

I have rented my house with Simple Life…

I have rented my house with Simple Life homes for just over 2 years. The house is lovely the garden leaves a lot to be desired as it floods at the slightest drop of rain and takes days to get back to normal. That aside we are now surrounded by refugees that pay half the rent we pay “fact from a neighbour” huge amounts of disrespectful children as young as 3 riding up and down the road kicking balls at your cars and their mothers that gather and think it’s ok to sit on the front of your car whilst taking a call. You have zero chance of working from home because of the children screaming at each other outside. Simple life have put the rent up on an annual basis by an unacceptable amount without any prior communication or contact which is disappointing to say the least. My property which is exactly the same as my neighbour, same garden same bedrooms, mirror image is £100 a month more than theirs! My rent has increased by £200 a month in 2 years. So I would ask yourself who is paying the additional rent for the refugees that don’t work, why do they charge different rental amounts for the same properties? Trust me you don’t want to pay over £1000 a month to be in this space, look elsewhere!

Kerry · 6 September 2023

★★★★★ 5/5

Trustpilot

Good letting agency

House is great and quick réponse for any questions

Ophélie · 22 November 2024

★★★★★ 4/5

Trustpilot

Long wait with no empathy and no complaint redressal in place - sorted after the review

I am very disheartened by the recent experience I had with Simple Life Homes Dunstable property management. There had been properties coming up in the Dunstable area which we had called and in for getting a request form which was hardly answered since the phone is rarely attended. After long wait and multiple attempts once we got the call connected and was told the property is available and will receive a email which never came and by the time we got somebody on phone (after days) the property was gone. Later for another property we got request form sent after multiple calls. I received the link to fill the request form which I replied same day (22nd August) through application reference number HD SL-CH-89B1. I had sent some other queries along when I finished the application for which I never received any reply. Later I received email saying I will be receiving a mail to pay the holding deposit after review. Relying on this I cancelled other two offers I had for other houses and completely relied on this application. On 23rd August when I did not receive any reply I called the office again and after multiple attempts I could talk to the executive dealing my application to be told that my application is rejected. The reason cited was that the co-tenant who is my wife haven't replied to the mail to fill the form within 24 hours. I am disheartened by the lack of communication the company has with the costumers. The mail which sends the link says that we have to send the form in 48 hours and no where it is mentioned that co-tenant will receive a mail too. My wife was travelling and had limited access to her email. The mail for application was in her junk mail. The executive who attended the call did not had anything to offer other than ''sorry'' and she thinks it will be ''injustice'' on the other applicant whose application is in process now. I later called the central office and was kindly offered other property which do not match with my timing of moving in but paid holding deposit. Now referencing is done by another company which is taking time and to my surprise the simple life sends an email for us to call and enquire with company for expediting the reference process. Is this a joke?I sent complaint regarding the lack of communication and violation of time frame stated in the application process one of the email I got from the website since the executive never sent me the complaint redressal policy of the company nor any email to raise concerns. Whatever I never got any reply. I understand these all will happen but the appalling is the attitude of the staff who attends the phone all. I was shocked today when the executive attended my call did not have any empathy nor interested in knowing my query. Felt insulted and sorry that this company do not have any customer care interest which reflects from many feedback here and seems that trust pilot is the customer care hub. Hope the things will be rectified for your good.Update: I got a call from Jade from the Manchester office immediately after this review and she was very kind and compassionate. She has sorted all the issues I had and has got the property which suits to my moving date. I appreciate the swift response from the company. I have updated the star from 1 to 4 as per the response from the company. I wish them all the very best and appreciate the commitment to rectify and make things better.

Faiz · 4 September 2023