Trusted Agent profile · High Wycombe
★★★★★
205 reviews across 2 platforms
19 Crendon Street, High Wycombe, HP13 6LJ
Chiltern Hills's office in High Wycombe, at 19 Crendon Street, is rated 3.0 out of 5 across 205 reviews on two platforms, including 187 Google reviews rated 3.0.
Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
1/5
GoogleWould definitely not recommend. Renting a basement room in a HMO. Area outside the enclosed window had a bunch of rubbish. Extractor fan wasn't working which is a requirement for basement rooms. Broken locks on toilet doors. After a few months got ill from black mould. Moved out early but still had to pay rent for the remaining months. People went in without my permission. Took ages to get my deposit back, accidently overpaid the last month which they have yet to refund.
1/5
GoogleAvoid at all costs!! In the near on 2 years we rented a property through chiltern hills we had nothing but problems! The list is endless Porch falling down Mould Broken floor boards Our gas safety certificate was FRAUDULENT as the guy wouldn’t go into the garage as the dog was in the garden, securely away I might add No house inspections Dangerous ceiling tiles The garden was disgusting when we moved in Text messages at 11pm numerous times Bullying house viewings whilst going through a miscarriage (which Ali knew and I have proof of this) Causing mental health distress Ali asked us to lie to our landlord about the amount of rent we paid There were issues on our part which we tirelessly tried to fix but you get know where with this firm! The slough branch isn’t even at the registered address, companies house is repeatedly striking them off so that suggests they are not being honest! We only went them as we had some credit issues and they promise this that and the other!! If you look at the reviews, the only good ones are from family/friends! I genuinely hope they end up going out of business as they are so unprofessional and rude! AVOID LIKE THE PLAGUE
5/5
GoogleChilterns Hills Estate Agents is place where you find comfort homes 🏠 Reliable place to find comfortable accommodation!!! Five ⭐️ to Chiltern Hills Estate Agents. Thank you once again for last 3 years of stay in a property your team has managed well. Taoheed …
1/5
GoogleVery unorganised, tried to do 3 viewings with them. The 1st was confirmed, but when we went to it, they had booked the wrong time on their end, meaning we had to get in contact as it was delayed multiple times due to conflicts on their end, with a total wait of 1 and a half hours to see the property from the original time. We were also given the property as one became unavailable, but when we asked during the viewing, they questioned this, considering when the property would be available and our given availability. The 2nd and 3rd viewings were confirmed to us, but when we turned up with no word from the estate agents, we phoned and were told that they weren't booked in and that they would call us back. Despite calling them ourselves to get an answer with no word after a week and being turned away, we were never contacted again. I've never dealt with such disorganisation before. We will not use these estate agents again!
5/5
Google“I had a very good experience as a tenant with Children Hill. Fida was really helpful and made the process very fast and professional. It was definitely worth it, and even cheaper than renting a property privately. Highly recommended.”
1/5
GoogleAvoid - I recently had probably some of the worst customer service I’ve ever experienced. I contacted Chiltern Hills and confirmed 3 viewings on the phone. So far so good. I asked for a WhatsApp message/email to be sent to me for confirmation (I didn’t receive this), I had to recall again to get them to send the confirmation. A couple days before the viewings I asked for a final confirmation which I didn’t receive despite them knowing I had to travel approx 3 hours to the area (moving from far away). When I arrived on time to the estate agents they completely forgot about the viewings and said that two of the properties have now been taken - thanks for letting me know! After waiting at their office for 15 mins they said there MAY be a similar property to view. So they took me to view the property, the tenant answered the door and said ‘didn’t you get my email, I’m staying here another couple months’, so even the tenants are having problems.. Chiltern Hills didn’t know what was going on, it was a complete waste of time for everyone. Extremely poor communication and organisation.
5/5
GoogleAs a landlord, finding a letting agent that combines professionalism with genuine local expertise is essential, and Chiltern Hills Estate Agents exceeded all my expectations. From the initial valuation of my property to the final signing of the tenancy agreement, their team provided an outstanding level of service. Specifically, their knowledge of the Chiltern Hills area market was invaluable, allowing us to set a highly competitive yet realistic rental price that attracted quality tenants quickly. Key Highlights of their Service: • Exceptional Communication: I was kept informed at every stage, from viewings feedback to tenant referencing progress. Responses to my emails and calls were always prompt and comprehensive, which made the entire process stress-free. • Highly Efficient and Thorough: The referencing process they use is robust, giving me complete confidence in the tenants they secured. They handled all the necessary compliance paperwork and inventory preparation with meticulous attention to detail. • Professional and Personable: The staff are incredibly friendly and approachable. They truly acted as an effective intermediary, ensuring a smooth and positive relationship was established with the new tenants right from the start. Chiltern Hills manages the property now, and their ongoing support is just as reliable. I wholeheartedly recommend Chiltern Hills Estate Agents to any landlord or tenant looking for a truly professional, effective, and reliable letting service in the area. They are the best in the Chilterns!
1/5
GoogleWhere do I start said they would clean the property when we moved in and didn’t. Back door doesn’t even have locks so we just hope we don’t get robbed . We didn’t have a shower from august till end of December. Five months without a shower. Garden fence hasn’t been fixed and won’t ever be with how useless they’re. My house mates went down there and got ignored they start making calls no one even called him he just picked up the phone someone else had to take over from him. House is a tip we sit at the table and the chairs literally fall apart. On top of all of that house has now leaked. Genuinely can’t wait to be out of this house. As useful as chocolate tea pot. IF YOU CAN PICK ANYONE ELSE DO ! We also had to threaten with legal action and have a full on argument in the store. There was a group in waiting in there with the exact same issue. How am I not surprised. I’m just upset we couldn’t leave less then a star. They also blamed us for mess when we were giving no appliances to clean the house we had two broken hoover’s provided how ironic. This is Just some of what we experienced with them. Please do not choose them I beg you.
5/5
GoogleI am now retiring as a landlord, but I do want to comment on the exceptional service I have received from Chiltern Hills . I started renting properties in 1996 and have worked with many of the local agents buying, selling and renting flats. One was awful but most of them were OK. I first discovered Chiltern Hills in about 2015 and I was sceptical about the promises they made. I decided to give them a try and ever since that date I have not had any hassle finding new tenants or evicting them and very little down time . (I have only had to evict when selling a property) I have not had a single problem tenant. Maintenance issues have been handled in a highly professional way with clear information as to what needed doing or had been done. When I came to sell my last flat the service was impeccable. I won't miss property management, but I will miss the staff at Chiltern Hills and in-particular Ali, many thanks guys!. I am going to leave a review I wrote about a year ago. As a landlord I can't fault the service, and I suspect as a tenant seem to stay for quite long periods that they like them as well. I have had properties in rental for the last 20 + years and this is the best service I've ever had from an estate agent.
1/5
GoogleTerrible service. We scheduled a viewing of a property and were not informed that the property had been sold until less than an hour before the scheduled viewing. We live over an hour from the property and were already on our way. Poor organisation and communication.
1/5
GoogleIf there were an option for no stars I’d take it, as a care leaver I struggled to find a place, I stumbled upon chiltern hills. Firstly I was charged a lot of deposit when they only required 4 weeks work but must have claimed for at least 8 weeks. Where’s the money gone? Secondly the property I was put in, that’s right I didn’t have a choice of property and was told which property I’m only allowed so had not a choice of my own. The landlord I’m dealing with and his father have done nothing but threaten me and my partner down the phone, claiming I’ve never paid rent or tried to contact. They call me and message me calling me names and laugh at me, I’ve spoke. To the estate agents but haven’t recieved any form of help as if they’re used to this aggressive landlord and his father, they’ve given out my contact details, against GDPR, police have been involved due to phone calls from said landlord saying they will physically harm us in anyway all the while no one from chiltern, is taking the initiative to call everyone in, to sort the reoccurring problems. I’ve requested to pay chiltern hill but have been told on several occasions that they do not have an accounts team. I should pay direct to the landlord BUT when I do that, chilter and they’re accounts team call me non stop complaining that they haven’t got their commission and that my rent arrears are in the 2500£s. I’m being charged rent that isn’t worth the property as the property was a mess it was dirty, the access alone is horrendous. Multiple injuries have occurred between me and my partner. Upon mentions the state of the property to the landlord himself, he told me the previous tenant enjoyed the way he lived in the mess that was left. so not only is the landlord lying, but making it sound like any other tenants were the problem. The kitchen has mold and the sides aren’t crewed down. The tiling is all smashed, shower leaks and didn’t have water pressure for the first two weeks I moved in, I’m still waiting for someone to come take a look at the property as the landlord sent someone. I’ve been made out to be the worst tenant he’s had and regardless who I speak to. I get brushed off. Why is it because I’m 20?? I’m young and “don’t know how the system works”(-landlord quote) that chiltern have walked all over me. Very unprofessional set of people, coincidence’s thing is that the bloke who put me in this property, left working chiltern hills within the first month I moved in! Because he didn’t me dirty and now I’m stuck in a place I don’t feel safe in and I wish to leave but not getting me Deposit back! Please avoid these guys, they charge too much for too little, you won’t get anywhere with them or their landlords.
5/5
GoogleThis agency is really the best to rent a nice place in High Wycombe and around in the UK. I had the chance to meet Ali who helped me from the very beginning to the very end to find a great flat in a really nice location. We organised several virtual viewings to chose the best flat, he was really patient and understanding, giving me the best advise for a safe and sound installation. Ali is always available (day and night!) to discuss the details and more to make sure we have all the needed information. He also has all the adresses and contacts to help you during your installation, he even put me in contact with someone able to provide me with furniture of good quality at low prices, what a great deal! If you are looking for an agency to move in High Wycombe and around, do not hesiate, Chiltern Hills is the place to go, the team is really great, and if you are looking for a great agent to help you during your journey, ask for Ali, he knows exactly what to do to make your installation fast and simple! Thank you very much for your help🙏🏽
5/5
GoogleChiltern Hills have been absolutely brilliant and at such short notice. Myself and another 4 students were in a difficult situation where some of us were on the verge of being made homeless. We made contact with Ali @ Chiltern Hills very late on the Saturday evening, by Monday morning Ali was showing us around properties he had available and even fast tracked our move in as he knew that at least 3 of the 5 were on the verge of being homeless - We were moved in by the Wednesday evening. I've had quite a bit of experience with estate agents, both on sales & the lettings side and I genuinely have been surprised by how brilliant Ali & James at Chiltern Hills have been. Ali has been replying to WhatsApp messages at silly times, even close to midnight. He's answered any query we have had and actioned any concerns we have raised. The best part, there were no chase up calls from Chiltern Hills pressuring us to choose a property, they were very patient and not at all pushy. I genuinely cannot fault Chiltern Hills and would recommend them to anyone. They do genuinely care and aren't only about the money. If you are being shown a property owned by Sak then I recommend him as a landlord as he has been brilliant too.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleThe worst agency in High Wycombe. Avoid them at any cost. I rented a property via them & if we report any maintenance or repairs, need to wait for months to get it fixed. When I asked for tenancy renewal they told me to repaint the whole property even it is clean. They arranged someone by themselves and gave a heavy quote, which I later refused to pay after a talk with landlord. These guys are just greedy people & are not committed to the work. They are still holding the deposit without giving any clarification. If we call the they just play by transferring the calls.
2/5
Google2016 experience We agree on a property to rent, paid a fee as well, sign some documents. In the meantime, in good faith, I notified my previous landlord about my intentions. One week later I was told,via email, that the landlord, for the new property, changed is mind so I'm out of the discussion. I think they had found a better deal for the landlord to be honest. So here I was technically ''homeless'' without my fault. CHEA had put me in a real weak position. Therefore, I would not recommend them for business. However, I have to say that at first the staff was very good with us and like them in comparison with bigger estates from HW. Maybe is was just my bad luck.NegativeProfessionalism
5/5
GoogleHave spent the last few months commuting from the IOW to High Wycombe for work, trying to find a place to rent. This estate agents was the only one of the only ones in the area to jump through hoops to get me into viewings. An agent called Luke has been very nice and professional. Would highly recommend
5/5
GoogleContacted Chiltern about a flat I was interested in and needed to move in within a week, Ali was very proffessional, provided a video tour on the same day of contacting them and quick about sorting my tenancy agreement/flat inspections for me to move in on time. Everything was explained in good detail and the flat was spotless upon moving in. I would highly reccommend Chiltern Estates.PositiveResponsiveness, Professionalism
1/5
GoogleOne star is too many for these people. AWFUL estate agent. If you do rent with them just know they are not very smart. If you take photos of everything before and after you leave you will be fine. They took over a month to sort out the check-out report and when we got it it was ridiculous. They had removed the fridge, the freezer, the washing machine, took photos with them missing and charged us for replacement. The whole garden shed was missing and again we were blamed for this. Me and the other tenants are four young students with no need for a shed. It was absolutely outrageous. The whole check out report was fabricated and they let other people destroy the house before making the check out report. When this all hit the fan, Chiltern Hills told the landlord we were bad tenants but told us that the landlord was a bad landlord. Playing us off of each other. Thankfully we finally got into contact with our landlord and due to his understanding, we got some of our deposits back. Chiltern Hills also attempted to scare me by e-mailing me saying they would take me to court for “defamation” in an e-mail that made no sense and had spelling mistakes everywhere. Honestly, if you’re going to scam people you need to be smart about it. Everyone who works there is totally useless. No skills in the property management industry and they lack basic knowledge of the most commonly known letting laws. Safe to say they broke most of these laws during my tenancy. Honestly, Wycombe is a dive in itself. If you have to live there, the least you can do for yourself is not use this estate agent.
1/5
GooglePlease don't go anyway near Chilterhill if you want to rent or buy a house.They conive with landlord to sit on tenant's deposit when they are moving out. Imagine staying in house for 12 months and the landlord is charging 1,250 GBP for redecorating, 539 for cleaning and another charge tagged others 368. All in the bate to avoid paying back our deposit. Finally, if at all you want to ask for record of deposit repayment.
5/5
GoogleI've been talking to Chiltern Hills about letting out a student house with a few friends for a month or two now. They've all be really wonderful, especially David who has dealt with his fair few problems from our group, let alone other issues from other groups. He was lovely and easy to talk to about any issues we had along the way with letting the house. Overall a wonderful and stress free experience thanks to the assistance of David and the rest of the Chiltern Hills team.
5/5
GoogleI fully recommend the team at Chiltern Hills. They spent a lot of time helping us and the other prospective tenants through the initial process, contract and guarantor checking. They were patient and helpful when we had a few queries and hurdles, the landlord was flexible with the summer residence take over. When we hit a significant problem the team, especially Ben, were brilliant and eased all of our issues and concerns. I've seen the comments about being profit driven and that may be someone else's experience but it certainly wasn't ours. Chiltern Hills actively chased a problem we had that could have been expensive for us. They had a watertight contract and would have been paid anyway but they worked to solve the problem for us. I thought the whole experience was good from start to finish and I would be happy with CH being lettings agents to one of my children. My advice is if you have a concern or problem talk directly to them, Ben is very helpful, understanding and supportive. Five stars from me.
5/5
GoogleI could not recommend the team at Chiltern Hills more highly. They listened to the needs of me and my partner and offered several options in a timely manner. Their understanding of our needs to have a garden, access to parking and close to …
1/5
GoogleAvoid these scammers! Asked me for a back handed payment to secure a property! Saying they’ll secure the property at a lower price from the vendor if I gave them money off the record
1/5
GoogleThe worst estate agents I have ever had the misfortune of dealing with. They never answer emails relating to tenants problems but will call at all hours if they want you. One agent called my flat mate and accused him of lying about the shower being broken despite it having come off the wall and him being 200 miles away! Completely unprofessional and an absolute disgrace. I could not more strongly recommend against contracting this agency.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chiltern Hills's High Wycombe office has 205 reviews across two platforms: 187 on Google, 18 on Yell.
Chiltern Hills High Wycombe is rated 3.0 out of 5 across all 205 reviews, and 3.0 out of 5 on Google from 187 reviews.
Chiltern Hills High Wycombe, 19 Crendon Street, High Wycombe, HP13 6LJ.
