James Millard Estate Agents Westerham reviews in High Street

★★★★★ 2/5

Google

We found dealing with James Millard as a buyer very stressful and at times upsetting. When we first enquired with them about the property, we were told that we were the first to call and would be the first to see it, and there was no availability to view before the first Saturday it was on the market. However when we arrived for a viewing we were told that somebody had already had a second viewing, and when we called to make the offer there was already another offer on the table. However, Sophie was very pleasant, friendly and reassuring to deal with throughout the negotiation process and I would urge the organisation to do what they can to retain her as she gave us a fantastic first impression which then rapidly deteriorated once we were handed over to the progression manager. The first time I spoke to the progression manager was 3 weeks after offer acceptance. I was calling to introduce myself and update on progress on our side. When I enquired as to the seller's progress, the progression manager sighed and told me that it was very difficult for her to be stuck in the middle. I was quite taken aback as only a short period of time had passed and I did had not done anything to indicate any tensions on our side (in fact, there weren't any at this stage). Further, what is the job of an estate agent if NOT to be in the middle as the liaison between buyer and seller? Every subsequent call I had with this person was very challenging. In conversation they often remarked that they had many other transactions stuck on hold, some even up to a year. I'm not sure if this was meant to appease us, but it did nothing to improve our view of their ability to manage sales transactions. I called them once every 4-6 weeks for an update but as things slowly progressed we needed more regular information as we tried to reach exchange and completion. However, at this point the progression manager completely stopped taking our calls. My husband would call and ask to speak with them, he'd be told that was fine, but once he'd given his name the progression manager was suddenly no longer available. I would emphasise that we were never rude, unpleasant or otherwise difficult to deal with beyond reacting to the stresses and pressures of buying a home, which were massively amplified by the estate agent's refusal to communicate with us. There was one day where I had 5 or 6 emails from the progression manager but they still refused to speak with us on the phone, at which point I felt compelled to tell them that we would have to give up and only liaise through our solicitor ongoing. I completely appreciate that at times there is not much that an estate agent can practically do to move a transaction along. However, James Millard's refusal to communicate with us made the process that much more stressful and distressing. I hope the seller had a better experience given they were the one paying the commission. Edited: for clarity, this feedback does not relate to the length of time the transaction took but, to reiterate, the estate agent's refusal to communicate with us.

K · 25 March 2023

★★★★★ 5/5

Google

Having worked with many estate agents over the years, and having been stung by many broken chains caused by communication issues, it is fair to say that we felt there was plenty of room for improvement. Having worked with James Millard on our recent sale and purchase, our opinion has completely changed. Professional, responsive, friendly and pragmatic. They worked tirelessly to make sure we were happy, and secured the house of our dreams. Whilst I'm thrilled that we have found our forever home, I'm a little disappointed that this means we won't have the pleasure of working with James Millard again.

Alex · 16 April 2024

★★★★★ 5/5

Google

Selling our house through James Millard was definitely the right decision. We had bought our house from them in 2005 and didn't hesitate to contact them again when we decided to move. Selling a property can be an anxious time and they made sure that our experience was as smooth as possible by offering expert advice and guidance at all times. Being a family-led organisation, all members of the team are friendly, highly professional and provide an excellent service. They kept us in the picture throughout the process; regular communication with the client is clearly an important part of their ethos and is equally important to the client. We would highly recommend James Millard to anyone buying or selling property in the Westerham area. They have high standards which they uphold by the staff they employ.

Andrew · 16 April 2024

★★★★★ 5/5

Google

Justine and the team were amazing. From their first visit to my house, to finally handing in my keys, I felt supported and informed. Such lovely people to work with, I was able to ask any question with complete confidence. I really …

Tracey · 22 April 2023

★★★★★ 5/5

Google

I want to express my immense gratitude to Justine, Linda, Phil, Jaidan, and Donna at James Millard Estate Agents in Westerham. Following five months of unsuccessful efforts with another estate agent, they truly came through for me. I was amazed when they managed to sell my home within the first week. This experience has proven that not all estate agents are equal. Their team is truly exceptional and I highly recommend their services.

Xanthos · 29 March 2024

★★★★★ 5/5

Google

I want to express my immense gratitude to Justine, Linda, Phil, Jaidan, and Donna at James Millard Estate Agents in Westerham. Following five months of unsuccessful efforts with another estate agent, they truly came through for me. I was amazed when they managed to sell my home within the first week. This experience has proven that not all estate agents are equal. Their team is truly exceptional and I highly recommend their services.

Xanthos · 31 January 2024

★★★★★ 5/5

Google

A fantastic estate agent who provided me with a home valuation in a more than reasonable time frame. Justine was incredibly helpful and friendly during a very difficult time for myself. I am eternally thankful for all James Millard Estate Agents have done for me. Many thanks to all the team involved.

Ben · 25 March 2021

★★★★★ 5/5

Google

selling a house is a very important step for anyone but selling a much loved home to downsize after a bereavement can be extremely stressful it is therefore vital to have the right people to handle the sale. Justine and all her team did a fantastic job for me. The price was pitched correctly we had a lot of interest which they handled very competantly and acheived an excellent price. The sale was then handed to the follow on team who kept things on track and kept me informed at every stage no time was wasted between buyers sellers and solicitors . My thanks go to all the team for their hard work in acheiving a successful result .

Peter · 25 March 2023

★★★★★ 5/5

Google

Big thank you to Neil and the team for successfully helping us to complete our sale. Highly recommended and would happily use again in the future (although I think I've had my fill of buying a house in England for a while thanks very much!!)

DKB · 25 March 2021

★★★★★ 5/5

Google

We would highly recommend using James Millard. Justine was extremely understanding of our demanding professional commitments and worked in a very conscientious manner to manage the process. We both thank you and look forward to working with you again.

S · 25 March 2022

★★★★★ 5/5

Facebook

I Just wanted to say a big thank you to Mrs Meghan Haffey fx, she's genuine kindness and bluntness at times when I needed to face reality are what made me progress. I invested $5000 and got $46,700 in a week. I only wish I had known about you earlier from the first moment I decided to trade. Nevertheless, I am grateful!contact her viaEmail: meghanhaffey637@gmail.comWhatsApp: +14432644420

Resogofaditswe · 5 October 2022

★★★★★ 5/5

Google

A very good experience with the team at James Millard, especially Liz Warner and Linda from the Westerham office who liaised with all the parties in the chain.

Karen · 25 March 2023

★★★★★ 5/5

Google

Couldn't recommend James Millard highly enough after helping us navigate through a tricky recent property purchase. Justine and the team were extremely friendly, professional and personal from start to finish. Thank you once again for all your help.

Alex · 25 March 2021

★★★★★ 5/5

Google

Our experience was extremely pleasant. It wasn't the simplest of tasks due to specific dates required to sell our existing home and purchase our new home (also via James Millard), as well as meeting the Stamp Duty deadline. However, they made our experience pleasant through their proactive approach and professional manner. We have been left to feel that we are more than just a client/customer, pre and post our sale and purchase. We are grateful for all the efforts made and wish all the members the very best.

Levi · 25 March 2022

★★★★★ 5/5

Google

We have been so fortunate to have engaged Millards for both our sale and onward purchase. Throughout all the ups and downs, we have always been impressed by the professionalism, well informed advice, support and patience of everyone, both individually & collectively. It's not so difficult to deliver good customer service when things are going well, but even through several setbacks which prolonged everything, Justine's team were incredibly helpful, no matter what. We honestly think we may well haven given up before now if we were with another agent. Instead, we can now look ahead to a new chapter in our lives in a beautiful home. I would highly recommend them; thank you, Millards!

Clare · 25 March 2022

★★★★★ 5/5

Google

Acting on behalf of my stepfather and mother we recently completed the sale of their home, The experience was made so much easier by a really committed team at Millards. Each of the staff having their specific roles resulting in the process being easy and smooth from start to finish. We would highly recommend this small independent estate agent to be the best by far we have used. ... a really committed professional, friendly team with authentic values and excellent communication skills. Thank you .

Mandy · 25 March 2022

★★★★★ 5/5

Google

I ended up not buying a property that was for sale with James Millard but the team were helpful in my search. Sophie was particularly brilliant and exceptionally patient! I wouldn’t hesitate to use them again in the future.

Suzy · 25 March 2020

★★★★★ 5/5

Google

We experienced a challenging sale due to issues in our property's leasehold. James Millard (Westerham Branch) advised and supported us in every step of our journey. Despite also selling and buying during Covid 19, they showed outstanding communication skills and adapted their way of working to ensure a positive customer service was delivered throughout. They have great knowledge of the local area and are well connected. They are organised and they empathetically listened to our worries and concerns throughout the process. The team at James Millard all have personality and a great rapport.

Carol · 25 March 2021

★★★★★ 5/5

Google

All the staff here were outstanding professionals. They were respectful and animated about the property we were selling. They were communicative at all times. We were so glad we chose James Millard, they have provided a great service with their completions department also, who kept us informed at all times.

Linda · 29 March 2024

★★★★★ 5/5

Google

Heavily pregnant and moving house - recipe for disaster! But from start to finish James Millard went above and beyond for us. We had multiple properties we tried to purchase that fell through for a variety of reasons, the agents at Millard couldn’t have done anything else to help us they really went the extra mile. I would sell every property through the wonderful ladies at James Millard, it was a great experience!

Charlotte · 25 March 2022

★★★★★ 5/5

Google

We found selling our house, in difficult times, through James Millard Estate Agents very satisfactory. The staff were very efficient and kept us up to date, and the sale went through successfully. We would definitely recommend them! Tony Ferdinando

Jane · 31 August 2024

★★★★★ 5/5

Google

From advice happily given before we even started, right through to both the selling of our existing property and then the buying of our new one, we found the team at James Millard completely professional at all times. Each and every member of the team has their individual and important roles, which leads to a very 'well oiled' machine. As such a respected Westerham estate agent, it was very nice to be able to be in their capable hands the whole way through the process. As is often the case in the property game, it wasn't all straightforward but every single team member played their part. Thank you to all for a great end result!

Mark · 25 March 2020

★★★★★ 5/5

Google

The team at James Millard are just fantastic. They were incredibly efficient and on the ball with everything. Proactive in my purchase and patient and supportive with my sale through another agent. They instilled trust from the outset and …

Emma · 22 April 2024

★★★★★ 5/5

Google

We recently sold our first house with James Millard Westerham and were so impressed. From the valuation, to dropping the keys off the whole team were professional, and bought great humility to what can be a stressful process! Thank you!

Lucy · 25 March 2024