5/5
TrustpilotIt was a really good experience
It was a really good experience. Isaac was extremely helpful and answered questions to all of our queries.
Trusted Agent profile · Heywood
Anwyl Homes Heywood reviews
★★★★★
1,215 reviews across 2 platforms
Manchester Road, Heywood, OL10 2QD
Anwyl Homes's office in Heywood, at Manchester Road, is rated 4.7 out of 5 across 1,215 reviews on two platforms, including 8 Google reviews rated 4.9.
Reviews
Every review we hold for the Heywood office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMoving day
everything about my move went very smoothly.Nancy Henley at the Horley office was particularly helpful in keeping myself and my buyers informed.
Agent replied · 12 June 2024
Hi Margaret, fantastic to see your move went smoothly. We are pleased Nancy was on hand to keep all parties informed and drive the sale through. Thank you for the five star review for Nancy and the team in Horley, Rhys.
5/5
TrustpilotThey’re lovely staff
Agent replied · 23 October 2024
Thanks for the lovely feedback about our team, Soma.
5/5
TrustpilotRebecca in the Southville branch was…
Rebecca in the Southville branch was amazing. She found us an excellent tenant, the move in was smooth, and the paperwork came through with maximum efficiency. Full confidence at every stage that the new tenant would be perfect for our property. Also, appreciated the attention to detail - so we fully complied with all the current legislation.
1/5
TrustpilotAs a landlord I would not recommend…
As a landlord I would not recommend this letting agent. They have a competitive percentage, but you do not much in return other than poorly worded. On numerous occasions we had to chase the letting agent to get tasks completed. Things would be completed without our knowledge. On numerous occasions they undertook inspections and charged us when we had not asked for this and it took numerous emails to ensure we were refunded. I believe they employ such "mistake" tactics on purpose to exploit landlords who do not check what they are being charged for. I wouldn't be surprised if they do this to tenants as well. They also charge a large amount for renewing contracts and explain that it is part of the lawyer fees required to ensure our protection. They also tried to charge for marketing fees when it was the previous tenants simply renewing the contract to stay another year. Again this was put down to some miscommunication between the departments....They will undertake actions and then patronise you when it seems like this is not what you wanted to happen; saying it was in the terms of business or sorry this is what we always do. I could write more and more of the annoying and incompetent things they have done, but I think you can see my frustrations! I cannot recommend highly enough not using this company, but maybe they are best of a bad bunch!
5/5
TrustpilotGreat supportive and efficient team
Great supportive and efficient team, working with Kinga and Mikesh from the Worcester Park branch
Agent replied · 12 June 2024
Hi Pria, thank you for the review. We are so pleased to see that Kinga & Mikesh were on hand to help you with everything you needed. Thanks again for sharing your experience with us. Thanks, Rhys
5/5
TrustpilotExcellent service
A wonderful service from the service sales man , listens and explains very well
Agent replied · 12 June 2024
Thank you for the five star review. Great to see you've had an amazing experience with our sales team. Thanks again, Rhys
5/5
TrustpilotReview for lettings
Shannon in the Downend branch was very friendly, informative, and open!
Agent replied · 12 June 2024
Hi Ruth, thank you for your five star review. Fantastic to see Shannon in the Downend branch has been able to assist you. Thanks again and all the best, Laura.
1/5
TrustpilotExtremely poor agents with a voracious…
Extremely poor agents with a voracious and insatiable appetite for extracting every possible penny from their unfortunate tenants. Their website, comically, makes boasts about their ethical credentials, but the reality is very different. Repeated requests for the return of the part of our deposit held in excess of the new government maximum were roundly ignored, until eventually after much persistence a brief and high-handed note was received stating they were not legally obliged to do so. Not legally obliged no, but morally and honourably obliged surely.They've had more than 10 years of unearned interest from our deposit and you'd think that'd be sufficient for them. But instead they rely on the absolute letter of the law to squeeze their poor tenants as hard as they possibly can.A shameful and immoral company. Avoid if you possibly can.
5/5
TrustpilotGreat service
Great service, fast and efficient through the process.
Agent replied · 24 August 2024
Hi Sean, thank you for the review briliant to see you had a great experience. Thanks, Rhys
5/5
TrustpilotJane was fantastic throughout
Jane was fantastic throughout, thank you so much for your help and support
5/5
TrustpilotVery helpful, an excellent service
Isaac Biggerstaff from the Reigate branch was very helpful throughout. He provided excellent service. Was always accessible over the phone.
Agent replied · 12 June 2024
Hi James, we really appreciate you writing review for the team at Andrews Reigate, with particular mention to Isaac. So pleasing to see that your experience with us was excellent. We believe that communication is key through any transaction and great to see that Isaac was able to answer your queries all the way through.Thanks, Rhys
5/5
TrustpilotExperience was great
Steve is great. He explained in details every aspect of the property that we viewed.
5/5
TrustpilotThe customer relation is wonderful and…
The customer relation is wonderful and welcoming. Prompt and timely response.
Agent replied · 12 June 2024
Hi Toviho, thanks for the five star review. Fantastic to see you've had an excellent experience with Andrews.Thanks again, Rhys
5/5
TrustpilotShannon was very helpful when we were…
Shannon was very helpful when we were having trouble with goodlord
5/5
TrustpilotNancy was very helpful in securing the…
Nancy was very helpful in securing the property for us. She is attentive and provided excellent service. Happy to recommend.
5/5
TrustpilotExcellent
I am a first time buyer and was quite anxious and unsure about the process but Emma Mussert from the Bear Flat branch was incredibly helpful. She was always really quick to respond to any calls or emails and explain everything, and helped the purchase to go smoothly. I am really grateful for all the assistance.
1/5
TrustpilotThey are absolutely disgraceful and rude
They are absolutely disgraceful and rude. As soon as you get to sign a contract with them they wont care about you.We have a broken shower for 4 months, and we are unable to shower at home and have no bath. They keep dragging the repairs and keep promising unrealistic dates. It's been like that for 4 months and nothing has been done.Whenever I call in to complain, their admins are very rude and disrespectful, and speak to you with absolute disrespect/show no interest to help you.
5/5
TrustpilotHollie and the team have been extremely…
Hollie and the team have been extremely helpful and let our flat within days. We really appreciate the efforts they've gone to. Thank you.
1/5
TrustpilotAbsolutely disgraceful company
Absolutely disgraceful company. I rented a property managed by them and what a bad experience! Issues with the property reported time and time again, lights not working in communal areas, expected to walk up stairs in pitch black dark, toilet not working, heating not working, rent increased again and again despite the issues not being sorted. They had the cheek to book viewings for new tennants after we gave notice with 10 hours notice after telling them time and time again I work nights and sleep daytimes. Took 3 months to get any kind of deposit back, accused us of leaving the property in a mess and "hired" cleaners which charged us £100+ and heard from a neighbour the cleaner was told to do "the bare minimum". Been in contact with the new tennant of the property to find rent has increased yet again and there are still issues at the property. If you're desperate, go ahead, but if you have the choice stay well away!!!
5/5
TrustpilotBen and Sameer-Morden brach,were very…
Ben and Sameer-Morden brach,were very kind,friendly and helpful in every way they assisted me in finding my accommodation
Agent replied · 12 June 2024
Hi Gifty, thank you for the feedback, we really appreciate you taking the time to leave us a review. Brilliant to see Ben, Sameer and the rest of the team at Andrews Morden have been on hand to help you with your property needs. Thanks, Rhys
5/5
TrustpilotI met this particular lady,Nicole,she…
I met this particular lady,Nicole,she has this endearing quality...she is polite and made her explanations so simple ..
Agent replied · 12 June 2024
Hi Eunice, thank you so much for your feedback. It certainly sounds like Nicole made a good impression, brilliant to see that she was so helpful in your dealings with us. Thanks again, Rhys
5/5
TrustpilotGreat customer service
Great communication and extremely helpful and responsive with any questions. Both Patrick and Ruth were lovely to deal with!
1/5
TrustpilotAvoid Avoid and Avoid!!!!!!!! :-(
If i could give zero stars i would of done, 1 star is far too much praise for this company. Dreadful customer service and no engagement at all from them. Avoid them if possible, unfortunately i had no choice and my contract was handed over to them. On leaving the property i received no communication regarding inspection, inventory, handing the keys back and now i have the impossible task of getting my deposit back. Fortunately it is protected but now over a month since i left property and still no response from them over deposit. Avoid if at all possible!
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