Every review we hold for the Heywood office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotI received timely reminders
I received timely reminders, plus the correspondent, Shannon at the Downend Agency Office was patient and respectful. Yhe viewing was satisfactorily done.
Ebenezer · 22 December 2023
Agent replied · 12 June 2024
Hi Ebenezer, thank you for sharing your feedback. Brilliant to see you had a positive experience with the team at Downend especially with Shannon, if of course there was anything we could do to make our service the full five stars for you, we'd love to hear it! Feel free to drop me a line RMessenger@AndrewsOnline.co.uk, thanks, Rhys.
★★★★★ 5/5
TrustpilotAmazing communication
Had a viewing for a property with Issy at the Downend brand who couldn’t be more helpful. The best communication I’ve ever had with a letting agent, was so proactive in keeping us updated with the status of our application and also seems like a genuinely lovely person. An excellent representative for your company - deserves a raise!
Ezra · 9 August 2024
Agent replied · 24 August 2024
Thank you, Ezra. We're thrilled to hear about your positive experience with Issy. Your kind words mean a lot to us, and we'll be sure to pass along your praise.
★★★★★ 5/5
TrustpilotCourtney Reid is an absolute legend
Courtney Reid is an absolute legend! He was so helpful, thoughtful and I genuinely don't have the words to describe how much smoother he's made this entire experience!Also, when I went into the agency to retrive my keys on completion day, the two people that were there were the abolute loveliest and definitely made my day with their heartfelt congratulations and a little surprise I got in an envelope! Absolutely fantastic!
Anne · 29 June 2022
★★★★★ 5/5
Trustpilothayley tenet
Hayley Tenet helped me and Peter with our new property we will be moving too. She went above and beyond to get where we needed to be. I would always ring her when I’m stuck on something and she would drop everything and help me instantly. She’s kind, lovely and caring person. I would highly recommend Hayley she’s an absolute angel! Rebecca & Peter x
Rebecca · 16 February 2023
★★★★★ 5/5
TrustpilotHow refreshing to actually find an…
How refreshing to actually find an estate agent who is not only honest (no wide angle images what you see is what you get) but also after numerous agents in the Bristol area being extremely disinterested (I am a single parent with one income) all the lovely agents in the Keynsham office (particularly Georgia) were so incredibly reassuring and non-judgemental and went our of her way to make things happen for us to move. I cannot rate this estate agent highly enough and if you're looking for honesty and being by your side the whole way do not look at any other estate agents in the area (They were all incredibly unhelpful and actually seemed bored and never called back despite saying they would). I am incredibly grateful for their hard work in finding us the perfect place to live. They go above and beyond. Don't bother with any other agent seriously. It's not all about money for this agent.
Pattie · 27 November 2020
★★★★★ 1/5
TrustpilotDo not give these company your money!.
I am disappointed with the company’s way of handling an holding deposit . They requested we pay this amount (£346.15 ) to let a 2 bed flat after failing the reference check. We demanded for our deposit back. We were told that we couldn’t get a refund because we told them we earn more. I have requested them to send us a proof or document where we confirm our earning. Nothing was sent. All they said was for us to get a solicitor that the deposit has been handed to the landlord and they will not refund and they will not reply any more email from us.
Slay · 7 March 2023
Agent replied · 12 June 2024
Thank you for taking the time to share your feedback on the pre-tenancy process with Andrews, I am sorry it did not meet your expectations and we weren’t able to help you with your housing needs. Under the Tenant fees act 2019, if referencing fails due to an omission or incorrect details being provided by a tenant for referencing causing them to fail the application, we are legally able to retain your holding deposit. I understand it looks like you asked for further information on this and on which document you stated your total earnings, I’m sorry this information was not provided to you at the time. If you could email wecare@andrewsonline.co.uk with the details of your situation, we will be happy to look into this further and provide you with the information you have requested.Kind regardsCarl HowardGroup Chief executive
★★★★★ 5/5
TrustpilotSteven Pearce- Exceptional Service
Steven Pearce and the entire Bishopston team were superb throughout the selling process. My property had some complexities due to cladding works and regulations. Steven took exceptional ownership of helping me , the buyer and the conveyor work through these points. I would highly recommend working with this team. They communicate in a timely fashion , are transparent and forthcoming with solutions. Many thanks!
Michael · 11 April 2024
Agent replied · 12 June 2024
Hi Michael, what a brilliant review! Thank you for taking the time to share your experience, it's great to see that Steven was on hand to help you each step of the way and continue to push your sale through. Thanks again for the review, we know Steven and the team will really appreciate it, Rhys.
★★★★★ 5/5
TrustpilotShannon Bird was extremely helpful and…
Shannon Bird was extremely helpful and knowledgable. Able to answer all my questions and is processing my application with efficiency!
Joseph · 16 January 2024
Agent replied · 12 June 2024
Hi Joseph, thank you for taking the time to write us a five star review. Fantastic to hear Shannon was able to assist you and deliver excellent support. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotFriendly helpful staff at the Romford…
Friendly helpful staff at the Romford branch were good at both managing and later selling our properties. Paul the manager, and especially Kish, worked hard to find tenants, manage the properties and when we decided to sell, kish found buyers for us and followeed the whole process through to completion. We had 30m years of great support from the whole team.
Wilkins · 1 June 2023
★★★★★ 5/5
TrustpilotViewing of a rental property in Timsbury.
I arrived early at the property when another customer was still there. The situation could have been difficult but Shamiya handled it well and the first person left, and I was able to view, without there being a problem for either party.The viewing was very efficient and professional and I hope to be able to rent the property.
Alan · 24 July 2024
Agent replied · 24 August 2024
Thank you, Alan! We're glad to hear Shamiya handled the situation well and that you had a positive viewing experience. Wishing you all the best with your search.
★★★★★ 5/5
TrustpilotThe arrangement of and viewing were…
The arrangement of and viewing were straight forward to arrange, relaxed and Emily was very polite friendly, friendly and informative.
Emma · 10 January 2024
Agent replied · 12 June 2024
Hi Emma, thank you for the five star review. We are so pleased you had a great experience with Emily and she was able to help you with everything you needed. Thanks, Rhys
★★★★★ 5/5
TrustpilotMonika
The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.
Emmanuel · 27 September 2024
Agent replied · 23 October 2024
Thank you, Emmanuel. We're very happy to hear Monika has provided excellent support to you.
★★★★★ 5/5
TrustpilotEle and her team at the Clifton branch…
Ele and her team at the Clifton branch went above and beyond. Highly recommend.
Joseph · 30 April 2024
Agent replied · 12 June 2024
Hi Joseph, thank you for the five star review. Great to see that Ellie and the team in Clifton have been on hand to help you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotProperty Viewing
We would like to thank Isaac Biggerstaff for showing us around a property. He was extremely informative and very professional. Lindsey & Tom
Lindsey · 15 October 2023
Agent replied · 12 June 2024
Hi Lindsey & Tom, thank you so much for the review for the team at Andrews Reigate. So pleased to read that Isaac was able to provide an excellent service and was able to answer all your queries on your viewing. Good luck with your search! Thanks, Rhys
★★★★★ 5/5
TrustpilotRental Advice
I popped into Andrew’s to seek some advice regarding renting my property and after speaking with the very lovely Rebecca Newbrook I left feeling well informed. She took her time to explain the process and answer my endless list of questions! She was super patient and very knowledgeable a credit to Andrew’s!
Louise · 18 October 2024
Agent replied · 23 October 2024
Thank you, Louise! We're thrilled to hear Rebecca provided you with such helpful and patient service. Your kind words mean a lot to us. Best wishes , Lisa
★★★★★ 1/5
Trustpilotbad exprience
My experience with the Reigate office was very poor. I do not feel more detail is needed but suffice to say I experienced terrible communication and lack of knowledge from the branch resulting in large costs incurred by myself! - thank goodness for the property Ombusman who resolved the matter fairly.
Sam · 31 October 2024
Agent replied · 22 December 2024
Hi Sam, we appreciate the role the Property Ombudsman played in resolving the matter, and we’re very sorry that you ended up in this position. We have taken action to review communication and processes with the team, to address the service failings that you experienced.Alison
★★★★★ 5/5
TrustpilotKeynsham office- Molly
Molly has been so helpful and made the whole process so easy! Can’t wait to rent this property thanks to Andrew’s Keynsham!
Jenny · 31 October 2023
Agent replied · 12 June 2024
Hi Jenny, we really appreciate you taking the time to leave us a five star review. We know that Molly and the team in Andrews Keynsham will be really pleased to see it. Great to see you had a brilliant experience with us.Thanks, Rhys
★★★★★ 5/5
TrustpilotKeli is wonderful
Keli is excellent, empathetic and highly professional.Excellent service, prompt feedback, communication which is key when lookin for a property. Amazing person!
Gosia · 23 November 2023
Agent replied · 12 June 2024
Hi Gosia, what a lovely review. Thank you so much for taking the time to leave your feedback and we know Keli will massively appreciate it, thanks again, Rhys.
★★★★★ 1/5
TrustpilotWow! If i could give 0 i would.
Wow!! If i could give 0 stars i would. What a terrible company, rogues and liars. Its like they dont want to sell anything. Was interested in a property, our it first even though i was offered elsewhere. Waited... Waited.. Called over and over again to be told loads of different stories... Whilst they passed the blame to the landlord... (dont know why landlords go with this agency) as theres really nice properties (possibly because they steal your deposit). Anyway still waiting 4 weeks on... To finally get someone to admit thatbthey cannot download the virtual video as they dont know how to. That was 2 weeks ago now and they still havnt been able to. Given up waiting as dont want to miss out on other properties... I would advise that no matter how lovely the property dont go with this agency... Its really not worth it. Only good thing i can say is there is a lovely girl called Jo who was very apologetic but... Other than manners bot much else happened. Save yourself the headache xx
Holly · 15 April 2020
★★★★★ 5/5
TrustpilotNancy Henley was extremely helpful when…
Nancy Henley was extremely helpful when viewing the property and was very knowledgeable, being able to answer any questions we had.
Lisa · 18 November 2023
Agent replied · 12 June 2024
Hi Lisa, we know Nancy has a great wealth of knowledge and it certainly seems she was keen to share some of that with yourself whilst out viewing properties. Thanks for the five star review, Rhys
★★★★★ 5/5
TrustpilotGreat experience viewing a property…
Great experience viewing a property with Nancy Henley. Easy to arrange the appointment which suited my schedule. Nancy was very friendly and knew how to answer all my questions so was clearly well informed about the property. I felt at ease and glad to hear more about the process as a whole which is great as a first time buyer with little experience.
Priya · 9 February 2023
★★★★★ 1/5
TrustpilotWhere do I start
Where do I start - When I first moved into this property I had to clean it myself, as the last tenant or Agency itself did not. Then I had to wait 15 months for them to fix a persistant leaking kitchen tap & had the cooker condemed 3 months into the tenancy (which was also around the 1st /2nd week of lockdown). I only received a new replacement cooker as it was the early days of the first lockdown & I threatened to deduct it from the rent if it was not replaced asap. When moving out, I brought a 10 ltr tub of paint and had a painter paint all the reachable areas. The Mould & dirt from the previous tenant had been painstakingly removed by myself & the place was left in a much cleaner state than it had been handed to me. In September 2022 I was informed I had 2 months to get out of the property (no reason given - just an email saying get out). I managed to get out within a month. They were not best pleased with me leaving the property so quickly persistantly telling me I was not due to move out until Nov when I requested references to move on. It is now 3 months & I still have not had my deposit returned. They are trying to state that the electric heater (which has left a heat stain above it on the ceiling area is a heavy nicotine stain (have you ever tried to sit on top of an electric heater & smoke - MAJOR FIRE HAZARD)!! this is what the 10 ltr paint bucket was left for! Now they are including the same exact product for deductions from my deposit, including Duct tape which the landlord had cobbed together the kitchen cupboards to stop them from falling apart),I asked for an itemised quote for the dedutions (which took them 3 months to obtain).How much are they deducting? Almost the exact price for the November rent. The quote they have given me is arbitrary, petty (items wanted for deduction are issues/repairs/damages caused by the previous tenant that they make notice of on the move in damage report) & state it will take a further 3 months (6 months in total) to just send me an itemised dedutcions bill before return of my deposit.When it comes to renting - steer clear.They are incompetant & they are theives!
Paula · 5 January 2023
Agent replied · 12 June 2024
Thank you for sharing your feedback of your time as a tenant with Andrews property group, I apologise that we were not able to meet your expectations on this occasion. With regards to the condition of the property on move in, a landlord does not legally have to provide a clean property for a tenant, only a safe property. Therefore, occasionally a landlord may not opt to pay to clean a property before move in. Although I appreciate this is frustrating, this does mean that as long as an inventory is provided which states the condition of move in when the tenancy starts, then a tenant would only be obligated to return the property in the same condition and would not be required to clean it on the way out. This is not something we advise within Andrews, our professional advice is for a landlord to always have a property professionally cleaned before every move in and this noted on the inventory, then each outgoing tenant would need to return the property in the same fashion. With regards to your maintenance issues, it is not our intention to take this long to repair items during a tenancy and I apologise for this. If you would like to provide further details of your experience to wecare@andrewsonline.co.uk we will be able to learn from this to ensure this doesn’t occur for future tenancies with Andrews. Kind regards,Carl HowardGroup Chief Executive
★★★★★ 5/5
TrustpilotViewed a property today and Shannon B…
Viewed a property today and Shannon Bird was the Lettings consultant. Professional and smiley woman! Thank you
Patti · 15 February 2024
Agent replied · 12 June 2024
Hi Patti, thanks for taking the time to leave us feedback regarding your recent experience. Brilliant to see Shannon was able to provide a brilliant viewing for you. Thanks, Rhys
★★★★★ 5/5
TrustpilotA pleasure to do business with..An…
A pleasure to do business with..An efficient,friendly bunch of people,especially James,Janine and Tracy.Hard working,genuinely lovely people....Vicki Purton
Vicki · 12 February 2024
Agent replied · 12 June 2024
Hi Vicki, thanks for the review. It's amazing to see the team have been on hand to help you each step of the way, with particular mention to James, Janine and Tracy! Thanks, Rhys
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