Youngs RPS Hexham reviews

★★★★★ 2/5

Google

Probably one of the worst experiences I've had with an estate agent. Prior to signing a contract, things were great and I had confidence in the estate agent. As soon as I had signed the contract and around 1 month in to the sale, things went downhill. My property wasn't placed on specific rural sites and when I pointed this out, I was told it would be rectified only for it not to be. When I found a sale (of much lower value than expecting), the estate agent completely disappeared. There was no aftercare/support or updates about the sale from the estate agent. I actually feel robbed of the % they received from my sale with the lack of effort/work that was actually done on their behalf. When I raised my concerns, I was given fake apologies but not given any compensation for the lack of service. As a word of warning, ensure you are aware of what they charge. I read the terms and conditions in full however, still missed that I was expected to pay for general expenses, mileage and then VAT on top of the commission. If I ever come to sell a property again, I will stay clear of Youngs RPS. 2 stars only because the property sold.

Coaster · 14 November 2025

★★★★★ 5/5

Google

As a former estate agent of over 40 years, I have a unique insight into what makes a genuinely good estate agent. I have sold two properties through youngsRPS in Hexham this year. Both properties were sold quickly and efficiently, at above their asking prices. I chose youngsRPS due to their sound advice, expert marketing and strong regional coverage. Will Thornton and his team deserve every continued success.

Stephen · 14 October 2025

★★★★★ 1/5

Google

YoungsRPS (YRPS) are possibly the worst estate agent I have ever used, and I really mean that. Like any estate agent, they are happy to take your money - and I can forgive that, they are a business after all. However, what I can’t forgive is them letting out a property with the following Category 1 and Category 2 hazards: - Excessive Cold, due to a poor heating system meaning that the radiators can’t work to full capacity. - Carbon Monoxide and Fuel Combustion, the vent situated in the chimney breast wall in the first floor bedroom (WHERE ONE OF THE CHILDREN SLEPT!!) allowed fumes into the room from the open fire in the living room when lit. - Water Supply, the water was supplied by a borehole. When risk assessed by the Council this was found to contain E.Coli, Coliform Bacteria, and Lead. The water was often orange and left a gritty residue in the bath and kettle for example. From the water samples, high levels of iron were detected in the water supply. None of this was acted on. - Damp and Mould Growth, there was evidence of rising and penetrating dampness throughout the property - exacerbated by lack of a proper heating system to the property. - Domestic Hygiene, there was evidence of mice and rat infestations within the property with visible access points which rodents had used to gain entry. - Falling between Levels, there were no window restrictions to the first floor windows which are low to floor level. - Electrical Hazards, there were an insufficient amount of sockets throughout the property which heightened the use of extension cables, and therefore increases the risk of fire due to overloading. The thermostat associated with the private water system showed signs of short circuiting between the neutral and live parts of the the circuit. Furthermore, when taking the complaint to youngsRPS, Harry Morshead was incredibly dismissive of our claims and it seemed that YRPS were significantly more concerned with protecting the landlords interests rather than ours. Apparently, “This property has been successfully let on numerous occasions with no issue” which of course, meaning that everything I had claimed was a complete fabrication. To make matters worse, we received notification from YRPS that not only was the deposit to be withheld, but there was a claim of a further £2000 to pay for damages. Thankfully we had already approached the Local Authority to carry out an inspection, and a prohibition was placed on the property (“not to use the premises for residential or any other occupation by any person”), following this we sent an instruction to our solicitor to start legal proceedings against the landlord. A meagre offer was made by the landlord, and whilst I don’t think it was enough, we had to go on the advice of our solicitor and decided to settle out of court. As part of this, I went back to YRPS and told them to stick the £2000 claim where the sun doesn’t shine, which was ultimately accepted. Whilst YRPS were quick to point out that “we do (did not) not manage the property, and in a sense we only let it”, I would argue that the advertisement for the property was through YRPS, the application was through YRPS, and all dealings prior to moving into the property were indeed with YRPS and YRPS take fees from the landlord and the tenants, therefore whether YRPS wish to admit it or not, they have an interest in the deal brokered, and therefore have an obligation to ensure that properties rented out under their banner - irrespective of being managed or not - should meet minimum standards and be safe for the tenants. Since then, we have managed to buy our own property and don’t have the worries of the pitfalls of renting (and avoided this company, for obvious reasons - who knows what we would’ve ended up buying!). But to anyone who is in rentals. Please, for your own sanity and safety carry out as many checks as possible and get the relevant assurances in place before committing to a rental that is through YRPS.

Matt · 2 May 2024

★★★★★ 5/5

Google

Excellent service from start to finish. Good advice re asking price to set, honest appraisal of prospective buyers. Lots of support during the preparation for marketing, leveraging their trade contacts to get things done quickly. Clear advice of options during the price and subsequent negotiations. Staff always friendly, very prompt responses to queries, good handover between staff so that people always knew what they were talking about. A really great experience.

Daniel · 14 February 2026

★★★★★ 5/5

Google

Great service from agent and staff at Youngs throughout the sale of our rural/equestrian property in 2025. We had previously listed with little success but then sold before going to market when we switched to Youngs. The process was pretty plain sailing as far as these things go and we were given support throughout. Wouldn’t hesitate to use their services in the future.

Lyndsey · 14 February 2026

★★★★★ 5/5

Google

We have had a very positive and professional experience recently with YoungsRPS especially with Ms Murray. We were literally leaving Hexham for Scotland when we checked Rightmove and saw a newly added property we wanted to view. Louise went out of her way to fit us in later that day and we had an offer accepted on the house the next day. We have continued to communicate with Youngs RPS staff and Louise in particular and found everyone to be very friendly and very reliable in getting back to us promptly. It's been a pleasure dealing with a company and staff who actually seem to care about their clients and providing proper customer service. E Niven and N Hardcastle

Liz · 20 July 2023

★★★★★ 5/5

Google

I would highly recommend Youngs RPS - Teresa and Ciara in the residential team did a wonderful job at marketing our property and getting us tenants really quickly. They were brilliant to deal with - very helpful, professional and knowledgeable. Thank you very much!

Andrea · 20 August 2025

★★★★★ 5/5

Google

I had had a lot of bad experiences with estate agents in the past, but chose Youngs RPS as I really warmed to Sarah Butterfield, who was my initial point of contact when viewing the cottage I would go on to buy, back in 2021. Over the past three years, the entire team at Hexham, including Will, Teresa, Louise & Kyra have seen me through not only that purchase, but two subsequent rentals and finally a sale in 2024. I can wholeheartedly recommend Youngs RPS, both the sales & lettings department, for their first-class service, great communication and unrelenting support, making the often fraught business of selling/letting so much smoother and more bearable. Many many thanks!

Wendy · 28 March 2024

★★★★★ 5/5

Google

This was my second time selling a property through Youngs and once again, it could not have gone more smoothly. What is most impressive is how well the Hexham branch work as a team - regardless of who picks up the phone or answers an email, each member of staff knew the status of my sale throughout the process and was able to help whatever my query - they work seamlessly together and provide a service that fills you with confidence due to its organisation, professionalism, and warmth. Many thanks to Kim, Lauren, Sarah and the team. And a special mention to Natasha who ran point on my sale - simply brilliant at what she does. Can't recommend her and the rest of Hexham branch of Youngs RPS enough.

Pete · 7 June 2022

★★★★★ 5/5

Google

Excellent service from YoungsRPS, who managed to sell our tricky property promptly and for a very good price, Everyone in the office was professional, polite and helpful, and we appreciated an innovative approach which resulted in a successful sale. Well worth their slightly higher than average fees.

Gillian · 29 September 2024

★★★★★ 5/5

Google

We have used YoungsRPS twice now for house rentals, Teresa in the Hexham branch has been outstanding throughout both of those times. Always professional and friendly and gets to know exactly what it is you need. I wouldn't hesitate to use the company, and if you're after a rental, Teresa is definitely the one to help you!PositiveResponsiveness, Quality, Professionalism

Stephanie · 27 August 2022

★★★★★ 1/5

Google

I contacted this company twice in relation to renting a cottage just outside Hexham. I received neither an acknowledgement or an answer to my questions. I have now discovered the property has been let. I will now avoid this company.

Alex · 28 March 2024

★★★★★ 2/5

Google

Shocking lack of communication. The seller's plans changed and the house we were buying became part of a chain (a short one, but still a chain) but the agents didn't inform us. Questions regarding the house purchase are usually (when emails are not ignored) answered by "we'll find out for you" but nothing happens. And up until 2o'clock on completion date, they still didn't ask the seller what their plan was regarding key transfer. "Maybe you'll collect them here, maybe they'll want to meet you at the house", or "the solicitors still didn't confirm it was gone through". Fair enough, but is that a reason not to find out what is the plan after it has gone through? Apparently they can't and it's quite normal according to them! They just blame the system, and the solicitors, when a simple phone call to the seller, in due time, and just asking "what is your plan on completion day" would make everything so much smoother, for us, and for them. Unfortunately, one doesn't chose their agents when buying a house!

Grégoire · 25 July 2023

★★★★★ 5/5

Google

Excellent service from Youngs RPS, Hexham. We are now under offer and have had several positive viewings and offers. The ladies in the office are so friendly and professional and have kept us up to date at all times. Highly recommended.

Pat · 2 September 2023

★★★★★ 5/5

Google

Excellent service! Natasha was outstanding. She was so supportive, kept us informed and helped us find our dream home. Highly recommend YoungsRPS Hexham. All the staff were very polite and always returned any calls or emails.

EILEEN · 12 July 2022

★★★★★ 5/5

Google

Excellent service and help with selling my house. Staff were professional, friendly and understanding of problems that arose during the selling process. They kept me well informed throughout, and I would heartily recommend them as an Estate Agent.

Michael · 11 September 2023

★★★★★ 5/5

Google

All staff at YoungsRPS helped me enormously through every aspect of selling my property. They were extremely professional but also empathetic to my anxiety during the selling process.

Lelia · 28 March 2024

★★★★★ 5/5

Google

We received fantastic service from YoungsRPS. Our property was quickly sold. Communication from the team was friendly and informative throughout the whole process. We would highly recommend them.

H · 28 March 2024

★★★★★ 5/5

Google

From initial valuation, through marketing, accompanied viewings, sales instruction and finally to completion, the team at Youngs RPS were first class! The ladies in the Hexham office work as a cohesive team and someone was alway there at the end of a phone for help and advice, at what is often a stressful time. The staff are all very professional, knowledgeable, calm and always a pleasure to deal with. I have no hesitation in recommending them to anyone wanting to sell their home in the Hexham area. Top Marks!PositiveResponsiveness, Quality, Professionalism

Hilary · 27 August 2022

★★★★★ 5/5

Google

First class the girls professional friendly and went above and beyond with a few problems along the way they sorted them out can highly recommen

Gary · 28 March 2024

★★★★★ 5/5

Google

The staff at Youngs were very helpful throughout the buying process. They went the extra mile answering all my little questions about the property.

Graeme · 14 April 2024

★★★★★ 5/5

Google

YoungRPS Hexham staff were extremely helpful , both in the rental and selling departments. Initially we were going to rent the house and We were helped through the process. When we decided to sell the Sales team were immediately helpful and the process was satisfactorily concluded quickly and hassle free. All departments communicated with each other and with us. Thank you .

Catriona · 20 July 2023

★★★★★ 5/5

Google

Great advice from the team at YoungsRPS resulted in sold subject to contract witin 3 weeks. Highly recommend

Nicola · 14 April 2024

★★★★★ 4/5

Google

Youngs provided us with an efficient and reliable rental management service for our property. The staff are friendly and supportive. We can highly recommend them.

Victoria · 2 September 2023