5/5
GoogleExcellent service, thank you!
Agent replied · 9 January 2025
Many thanks for the review Charlotte, we hope you love your new place. The Redmove Team.
Trusted Agent profile · Heworth
Redmove York reviews in Heworth
★★★★★
211 reviews across 3 platforms
23B Whitby Avenue, Heworth, YO31 1EU
Redmove's office in Heworth, at 23B Whitby Avenue, is rated 4.8 out of 5 across 211 reviews on three platforms, including 204 Google reviews rated 4.8.
Reviews
Every review we hold for the Heworth office, from every platform, shown as written. First names only.
Google5/5
GoogleVery efficient and recommended
Agent replied · 30 December 2024
Many thanks Derek, it's been a pleasure working with you for all these years. The Redmove Team.
5/5
GoogleHad a great experience using Redmove to buy our first home. The team were really lovely, and there to help whenever we had any questions. Thank you
Agent replied · 25 August 2024
Hello Bea, many thanks for writing a lovely review for us. We all hope you love your new home, congratulations!
5/5
GoogleWe thought the service, attention to detail was second to none.The agent Sarah was fantastic ,nothing was to much trouble.Any issues were dealt with very quickly even our solicitor commented on how efficient Redmove were.Finally we would not hesitate to recommend them and will defiantly be using Redmove again.
5/5
GoogleExcellent communication throughout Amy kept me updated Would definitely recommend using Redmove Thank you to all the staff
5/5
GoogleRedmove provide a first class, professional service that I would unreservedly recommend. Yvette and her team were friendly, efficient and most importantly to myself, always understanding. Redmove is a company that did everything possible to make the house moving process as painless as possible. Thank you.
5/5
GoogleKaren is very considerate and decisive with a listening heart. My stay became more comfortable and I’m so grateful for all her help.
1/5
GoogleAs a tenant I felt very second class to the landlord when issues arose. I don't feel as though there was any support from the property manager. They seemed great to begin with, but would not recommend with to let with when there is the risk of issues.NegativeProfessionalism
Agent replied · 6 June 2023
Hello, we worked with you to get the things put right in the house that you weren't happy with. A couple of weeks into the let you said you wanted to leave, we allowed you to do that which we didn't need to do. We've managed this property for years and re-let it quickly, the new tenants are very happy. I don't think this property was for you which is why we agreed to let you go one month after signing a legally binding 6 month tenancy agreement. We thought we worked well with you through the problems and I'm surprised at the one star review. I hope you've settled better in your new place and enjoy your time there. Michael Redmond, Director, Redmove.
5/5
GoogleThe team at redmove are very efficient and helpful.They kept me informed how things were going.Fully recommend.
Agent replied · 25 August 2024
Hello Graham, many thanks for your kinds words and for choosing Redmove to act for you. We really appreciate you talking the time to write a review on our service, thank you.
5/5
GoogleAs a landlord I have found Redmove's letting and management service first class. They keep me informed and deal with problems as they arise without any hassle. They've also been excellent with tenants which I've found to be a problem with other agents.PositiveProfessionalism
Agent replied · 31 May 2023
Many thanks for taking the time to write a review for us, it's greatly appreciated.
1/5
GoogleViewing booked this morning at 1030 with Michael. Michael did not turn up; no telephone call to cancel or rearrange; no answer from Redmove's offices; voice messages and emails concerning failure to turn up not returned. Terrible service and a waste of our time.
Agent replied · 6 June 2023
Hello Kevin, I did come back to you but you wrote the one star review before I had chance. I explained for some reason this appointment didn't go into our diary and apologised sincerely. I've never missed a valuation appointment in 15 years of running the company and I was annoyed this happened. You told me our IT problems shouldn't affect potential customers but occasionally in all sorts of industries IT problems do affect customers. We've found the problem and it has now been resolved. Again my apologies for missing the appointment. Michael Redmond, Director, Redmove.
5/5
GoogleWe asked Redmove to market our property and were so pleased we did. From the valuation with Mike Redmond, to the completion of sale with Corallie and Natalie, who were amazing throughout, Redmove provided an unbeatable service. They sold the property in a few days. The level of professionalism demonstrated, and continual prompt support in all areas were second to none. They even went as far as to helping us deal with another unprofessional " online " estate agency, who we were looking to purchase a property from. Thank you all so much. We would definitely recommend. ☺️.
5/5
GoogleFirst class, professional service from the very start of our house sale. Great communications too in the form of regular updates of how the sale was progressing. Use Redmove and relax knowing the task will be done well.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 May 2023
Thanks for the nice words Mr Metcalfe, you were a pleasure to deal with.
1/5
TrustpilotWe have just used redmove
We have just used redmove, for the second time. The first time, we found the team to be professional , friendly and efficient. Ten years on new team, and a different story. Seemed to work more for the buyers than for us, and we are paying the bill! Seemed to just plod along , not proactive in trying to get best price for us, even suggesting us taking a substantially lower offer, thankfully we ignored them and ended up with over asking price .
5/5
GoogleFrom the first time I met Mike Redmond on the initial valuation of my property to completing - the whole experience and communication with the team was extremely positive. We had some ups and downs (completely out of our control) but each time we were knocked down we got back up and pressed on. Redmove really went the extra mile to sell my property, within just a few days! Mike has a really great team working for him and I would definitely recommend.
5/5
GoogleFriendly, efficient, kept me informed but best of all quick sale. I was renting so it was very important to move in quickly to save money. Thanks very much. Natalie was a star.
5/5
GoogleExcellent service with Remove for over 2 years. Rented our property through Redmove, everything was made simple and easy and the team were quick to respond if there were any issues. After a fantastic 2 years we bought our first home with Redmove as the estate agents, knowing how great they are. Our sale went through smoothly, with once again brilliant service from the team. Having rented through other companies in the past, I’d had my concerns about the way they operate and treat tenants. Redmove completely changed my view, and I’m thankful for how stress-free they made the renting and buying process.
5/5
GoogleWe’ve used Redmove twice now to sell our properties and both times they have been excellent. They keep you informed of what’s going on, the communication is first class. We’d highly recommend them to anybody.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 May 2023
Hi Phoebe, you were a pleasure to work with, we can't wait for you to move again ;) . Redmove.
5/5
GoogleWe received great service from Remove when we were purchasing our house in York. The service was markedly different to another estate agent who were selling another property which we tried to purchase but the sale fell through. Everyone at Redmove was always really helpful and they were happy to help us communicate quickly with the vendors (rather than go through solicitors) which meant we avoided frustrating delays. When I called to ask for an update on things I was never made to feel like a nuisance (which of course is what you'd expect but not what would always be the case). We'd certainly consider using Redmove if we were ever going to sell our property. Thank you!
5/5
GoogleWe bought and sold with redmove and would highly recommend their services to friends and family. We were always provided with honest and prompt feedback to all viewings and were pleased with the service and communications throughout the whole process. Despite many potential obstacles in the run up to exchange, staff at redmove were invaluable in smoothing out communications and helped us all arrive at completion without too much drama! I am convinced that our purchase would have fallen through if we had not had such straightforward and professional service from Redmove staff. Thank you Redmove!
5/5
GoogleWe bought and sold with redmove and are extremely grateful for the service they provided. The sale and purchase weren't without hitches, but the staff kept everything on track through their knowledgeable and efficient advice. They communicated with us regularly, letting us know promptly about all the minor and major changes along the way. From the very beginning with an extremely professional set of photos for the sales brochure, to the end when they helped with calm reassurance on a stressful completion day, we were completely satisfied with our choice of agents. We have no intention to move again any time soon, but would have no reservations in instructing redmove to act for us again when we do. Many thanks.
5/5
GoogleWhat do you want from an estate agent? An honest approach, a realistic valuation, determined problem solving and tenacity to keep the process moving, and quick response to queries. We got all of these from Redmove who sold our house efficiently using great photographs which generated lots of leads quickly, and personal service from one committed staff member who pursued our case from start to finish. The fee was comparable to others in the market, but I think they would struggle to beat this level of service. The £500 John Lewis voucher was the cherry on the cake.
5/5
GoogleAn efficient but personable experience from start to finish. Every aspect of our let dealt with rapidly and professionally with particular thanks to Debbie who made the whole process easy and straightforward.
5/5
GoogleI have found Michael and his team extremely helpful with lettings and continue to use their services. I would recommend them.PositiveProfessionalism
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