Redmove York reviews

★★★★★ 5/5

Google

Natalie & Amy were fabulous throughout the process of purchasing our home. Redmove offer a really friendly, helpful & professional service. Despite our completion date nearly falling through at the last minute due to a very disappointing and incompetent service by our solicitors, Natalie was able to communicate with everybody within the chain and bring all parties back to a position for completion with only 24 hours to spare. We are extremely satisfied with Redmove and are thankful for all of their efforts.

Amelia · 29 November 2025

★★★★★ 5/5

Google

Dear Michael and the Team at Redmove, I just wanted to take a moment to express my deepest gratitude for all your incredible support in arranging the sale of my grandma’s home. Over the past two and a half years, your dedication, professionalism, and genuine care have meant the world to my family and me. Michael, your kindness and compassion, especially towards my grandma before she sadly passed away, did not go unnoticed. You were always so patient and understanding, making the entire process as smooth as possible. It was truly a comfort to know she was in such caring hands. Amy and Natalie, your support and attention to detail throughout this journey have also been outstanding. You’ve all shown such warmth and dedication, going above and beyond every step of the way. I can’t thank you enough for everything you’ve done. I would wholeheartedly recommend Redmove to anyone looking for a team that not only excels in their work but also genuinely cares about their clients. With sincere appreciation, Craig Taylor

Craig · 22 March 2025

★★★★★ 5/5

Google

Massive thanks to Michael and the team at Redmove for letting our house for us while away for over a year. Really professional, resolving any issues promptly and efficiently with no fuss and great communication throughout. Would highly recommend for anyone looking to rent their property out.

Richard · 29 November 2025

★★★★★ 5/5

Google

It Has been a wonderful experience with Red Move, Everything has been so smooth from renting property to Handing over Property, We had an amazing Landlord . I would definately recommend and would love to engage in future. Thank you for your wonderful service and response .

Abinash · 29 November 2025

★★★★★ 5/5

Google

We recently had the pleasure of working with Redmove to purchase our new home, and we couldn't be more satisfied with the experience. From start to finish, the entire team was incredibly helpful, hard-working, and attentive. A special shoutout to Fiona, who went above and beyond to ensure everything ran smoothly. Fiona and the team were relentless in their efforts to keep the sale moving quickly and without issues, constantly chasing up on progress and communicating with the seller and their solicitors on a weekly basis. This level of dedication gave us immense peace of mind throughout the process. Thanks to their expertise, we secured a great deal and felt well-supported every step of the way. Their exceptional service has left such a positive impression that we will undoubtedly be using Redmove again in the future when it comes time to sell our house. Thank you, Redmove, for making our home-buying experience a pleasant and successful one!

Scott · 26 June 2024

★★★★★ 5/5

Google

Amy has been really helpful and friendly. Red Move agents really helped to keep things going, for my purchase of a lovely new home :-)

Andrea · 24 March 2026

★★★★★ 5/5

Google

Had an excellent experience with Redmove Estate & Letting Agents! The team is highly professional, responsive, and genuinely committed to providing top-quality service. They made the entire process smooth and stress-free with clear communication and expert guidance throughout. Their friendly approach and strong knowledge of the local market really set them apart. I would highly recommend Redmove to anyone looking for a trustworthy and efficient estate agent!

Md · 7 April 2026

★★★★★ 5/5

Google

We had a fantastic experience with Redmove from start to finish. The team were professional, friendly, and always happy to help with any questions we had throughout the process. They made what can often be a stressful time feel smooth and straightforward. We’re absolutely delighted with our new home and wouldn’t hesitate to recommend them. Thank you again!

Edward · 24 March 2026

★★★★★ 5/5

Google

Thank you to Michael and the team at Redmove for arranging the sale of my late Mums' home. During what was an emotional and difficult process for my family and I, you always showed empathy, professionalism and patience. Your hard work is greatly appreciated. Marilyn Taylor

Marilyn · 22 March 2025

★★★★★ 5/5

Google

Fiona and Natalie were so great from the get go! Most impressive thing was that the Communication from them was so proactive and we never had to chase for anything. Thanks so much, our house is wonderful and our experience with you was too.

Zak · 14 April 2025

★★★★★ 5/5

Google

After a horrendous experience with a city centre estate agent i decided to contact Redmove to take on the job of selling my property. I must say that the service provided by Redmove staff was amazing. Even though we had a difficult selling experience with sales breaking down, Redmove stayed positive and finally got the job done. Massive thanks to all the girls in the office who were all attentive and kept communications going through to completion. I would recommend anyone thinking of selling to contact Redmove, you will not be disappointed.

Richard · 10 August 2025

★★★★★ 5/5

Google

We have found the Redmove team professional and courteous, in particular Karen who has always been helpful and very responsive in dealing with our queries with a 'can-do' approach, overall making our stay at the property a memorable one.

Dana · 14 April 2025

★★★★★ 2/5

Google

This is the first time I’ve felt compelled to leave a review on Google. I understand you must be very busy handling numerous enquiries from your popular property listings, and I truly appreciate the work that goes into that. However, I felt disheartened by my recent experience. I’m sorry if my Chinese accent caused any inconvenience or misunderstanding. Despite our efforts to communicate clearly and provide necessary justifications and supporting documents, the conversation was cut short with a dismissive, “You won’t be able to pass the reference,” without giving us the opportunity to explain our situation fully. We were hoping for a more open and understanding dialogue, and I regret that we weren’t given a fair chance to present our case. Edit: 04/06/2025 15:42 Michael’s review clearly reflects the respectful and inclusive way he treats everyone, and I truly appreciate that. Based on this, I would give a 5-star rating for his attitude alone. After averaging the overall experience by the number of people in the company, I’ve decided to raise my initial rating from 1 to 2 stars. Also, my apologies for not including my name in the original review. Arthur Chan

陳子沖 · 14 June 2025

★★★★★ 5/5

Google

Redmove supported my boyfriend and I buying our first home. Their communication was fantastic and were able to answer any of our questions throughout the process. We are truly grateful for all the support they provided and would highly recommend them. Thanks again for all your support!

Abi · 9 April 2026

★★★★★ 1/5

Google

BEWARE: ROGUE TRADERS WHO PREY ON RENTERS I applied to rent a property from RedMove which was advertised as 6 month minimum term. After completing the application process I was told that unless I agreed to sign up for a minimum of a year, I would be forced to pay the fees of hundreds of pounds to find the next tenant. I would urge renters to look elsewhere. (Hudson-Moody are a wonderful team.) York is a saturated market and Redmove take advantage of this. Others are guilty of similar, but I wanted to share my experience in the hope someone else isn't forced to pay extra fees. I should stress, I only viewed properties that were 6 month minimum terms, yet TWO estate agents changed their minds and suddenly wanted a year. Redmove were the only ones who forced me to pay extra fees though. But I wanted to be clear they're not the only ones doing this. If anyone wants to ask me further about my experiences of renting/buying in York this year, feel free to msg me.

Michael · 28 October 2024

★★★★★ 5/5

Google

From start to finish when buying our house this year through Redmove, we felt treated like real people. Natalie was courteous, friendly yet professional and every query was responded to efficiently and effectively - in fact I don't think there was ever anything she didn't respond to satisfactorily and was excellent at keeping us briefed with progress. Thanks to Natalie and Redmove for making this such an easy process, especially with COVID restrictions. We would definitely recommend using Redmove services and intend to ourselves in the future.PositiveResponsiveness, Quality, Professionalism

Sal · 26 August 2022

★★★★★ 5/5

Google

Absolutely phenomenal service from Redmove Estate Agents. We sold our bungalow and the entire process from end to end was slick and efficient, from the original valuation carried out by Michael to the ongoing unapparelled support from Natalie who not only helped to actually sell our property but went on to provide continuous support and guidance throughout the entire process. It's a well know statistic that moving home is one of the most stressful things you can ever experience. However, we have to say that receiving the level of care and support we received from Natalie was not something we'd never experienced before and she enabled the move to be smooth and stress free. We have moved several times and we've never ever recieved such sublime service, care and support as we had with Redmove Estate Agents. If you're selling/buying a property and you want the very best then choose Redmove. High end fantastic service and value for money! Thank you so much to Michael, Natalie, & the Team for a job incredibly well done!! Leigh & Lilly Barrenger - York

Leigh · 6 June 2022

★★★★★ 5/5

Google

My mum recently sold her house via Redmove. Mum was unfortunately suffering ill health and Fiona and Amy went above and beyond to help throughout the process. Thank you so much.

Lesley · 14 April 2025

★★★★★ 5/5

Google

We have so far had two fantastic viewings with Redmove. They have been incredibly professional from start to finish. A massive thank you to Fiona and Michael for being absolute stars with our viewings. We look forward to hopefully viewing more places with them.

Samuel · 23 September 2024

★★★★★ 5/5

Google

We sold our house and bought our new house with Redmove last year and I can highly recommend their service. The process took us from January to September 2020, so right through the pandemic. Natalie navigated us through the process, doing visits via video and within Covid restrictions. I am very grateful for her part in making sure we didn’t lose the house we were buying despite two sales in the chain falling through. Natalie is very professional, gets back to you when she says she will, gives good advice and to top it off she is just lovely and a pleasure to deal with!PositiveResponsiveness, Quality, Professionalism, Value

Charlotte · 26 August 2021

★★★★★ 5/5

Google

Fiona and Amy were brilliant throughout the process of buying our first home. Couldn't have asked for more friendly and helpful support at an otherwise stressful time!

Millie · 14 April 2025

★★★★★ 5/5

Google

I can’t thank the team at Redmove enough, they expertly guided me through the whole process keeping me regularly updated. It was the first time I had bought a property and the level of professionalism they showed was amazing. I would not hesitate to use their services again if I am in a position to move.

Mark · 1 August 2025

★★★★★ 5/5

Google

Karen and the Redmove team managed the property I was a tenant of for the last year or so, having been asked to replace one of their rival agencies. The difference was night and day. Any issue was responded to immediately, and their network of contractors meant any work required was done without delay. I wouldn't hesitate to recommend Redmove to those looking to rent in and around York, nor to landlords looking for a professional outfit to manage their property. A+ for sure

Marc · 22 August 2024

★★★★★ 1/5

Google

My experience with Redmove was that of a tenant in 2022, not a landlord nor buyer/seller, so I can only speak of what I know. What I do know is this; - The shower of our rented property leaked through the floor and into the kitchen. We reported this urgent repair within the first week of living at the property and it was never fixed. - We were told that pets could "visit" but never given any indication of what a "visit" entailed. A normal person would call a 5-day stay a "visit" but apparently in Redmove's eyes a "visit" is only one day. They completely failed to clarify this and brought it up later in our tenancy in an attempt to fleece money from us. - We were lulled into a false sense of security by our agents that we'd be in our rented property for a long duration, only for the landlord to sell up 4 months into our tenancy. Upon this news, Redmove's immediate priority was to schedule buyers coming into a place we had made our home - not once did they offer us any support finding somewhere new to rent, despite being "Letting Agents". This was during the onset of the current Cost-Of-Living Crisis, too. They were incredibly unsympathetic throughout the entire process. - Myself and my partner tried to make the best of the bad situation, and asked if it would be possible for investors to have priority during the viewing process, so a new landlord could take over the lease and we wouldn't have to move. We were told over the phone by a Redmove agent that we were being "awkward tenants". - During the process in which we attempted to move out, we required referencing from previous landlords/agents for our new one. One of Redmove's agents attempted to demand £40 worth of Tenant Referencing Fees, a move which was made illegal as per the Tenant Fees Act (https://www.gov.uk/government/collections/tenant-fees-act). Upon being reminded of this fact she attempted to argue her case and eventually backed down - we never received an apology. - Following this, the landlord of our previous property let us off 50% of our final month's rent by means of an apology for putting us in such a bad situation. This was very kind of them, and would have been the end of it, if not for... - ...Redmove then hired an independent company to do a full checkout inventory of the property after we had deep-cleaned the place; they sent us a list of damages that we had not done, all of which we could prove. They also claimed there was a "strong urine odour" in every single room (the one thing we could not prove via photographic evidence, which we had in abundance). Upon being shut down with an exhaustive rebuttal of all their claims, one of Redmove's agents stipulated that we still had to pay £120 to clean all of the carpets due to evidence of pets (they also lied and said we had had pets over for longer than we actually did). I asked time and time again for evidence of this supposed carpet damage along with an invoice of this "£120 for professional cleaning" and was given neither. What I was given, however, was a threat that the landlord was going to take us to dispute with the DPS. Despite the fact we would have likely won a claim, we didn't have the time to argue and felt very threatened by this. Redmove, especially one agent in particular, acted incredibly unprofessionally throughout this entire process; she illegally demanded money from us, never provided any proof for the damages we had to pay for, nor gave us an invoice/receipt of where our £120 was going. We were paying £850 a month to rent, a portion of which went to them and their services, and yet we were treated like we were of no consequence. I strongly urge any renters, particularly young people, to not rent through Redmove. Our experience with them has been incredibly stressful and very far below what we expect from an award-winning letting agency and we feel that at every stage of the process they attempted to take advantage of us with abuses of power. Two years on I remain extremely disappointed and, frankly, appalled by the treatment we received. - Alex & Dettori

Alex · 26 July 2024