Every review we hold for the Heswall office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAwful Letting Agent ...
[UPDATE] Further to the response from Move Residential. It tells you a lot when the company who screwed up just denies it and calls you a liar, rather than tries to put it right. Well Move Residential if I'm lying and you're as innocent as you claim to be you should sue me for defamation and force me to take this review down, you have my details. I dare you! We still have the all the evidence. I double dare you!!I guess the very presence of this review demonstrates the invalidity of your response.==========================================Awful. Staff at the Allerton Road lettings branch ‘managed’ our property for a year they failed to give the tenants notice when they should have done. Took 9 months to do work they were instructed to do, and the work once done was illegal because it was not done to building regulations. Then they refused to put it right. Raised it with the manager and the company directors and they lied and said they did nothing wrong. Definitely a cautionary tale for anyone letting a property from them or through them.
Simon · 23 January 2023
Agent replied · 11 June 2024
Dear Simon, We welcome client feedback as it helps us to better our service, however on this occasion we do not believe this review provides a true reflection of the service provided to your partner.Our lettings team acted efficiently when reporting faults identified with the property by your tenants, quickly instructing contractors and arranging quotes. The team also signed off works with contractors as soon as we were instructed to do so. There were manufacturer delays due to many factories being closed during the initial lockdown, with the original company arranged to complete works sadly closing due to the pandemic; this was of course beyond our control; however, our team kept your partner and the tenants updated throughout the process and alternative quotes were arranged. The company used to complete the work you have referred to provided, a full quote along with their company details to your partner prior to starting any works. They are regarded as a highly reputable established company which have been trading for many years who have completed countless jobs to a high standard with customer satisfaction. They have provided a 10-year guarantee in writing for the works completed at your property and there is no reason to believe that the work does not comply with building regulations as you have suggested. Our lettings manager has been in touch with a detailed response to your correspondence. If you would like to discuss any of the points raised further, please don’t hesitate to get back in touch with us.We wish you all the best.
★★★★★ 1/5
TrustpilotLeft 4 messages for them over a week on…
Left 4 messages for them over a week on Rightmove asking to view a house. Couldn't be bothered responding to any of them.
Duncan · 4 October 2025
Agent replied · 25 December 2025
We’re sorry to hear you’ve had difficulty getting in touch. We can see on our system that there was an attempt to contact you, and we are conducting an internal investigation to understand why you did not receive it. We’ve noticed you’ve left similar reviews for other agents, which suggests this may be a recurring issue in your experiences.
While the property you enquired about has since sold, we’d be happy to arrange viewings on similar homes that may suit what you’re looking for. Our team is reaching out to you directly to discuss this further and ensure we can assist you moving forward.
Kind regards,
The Move Residential Team
★★★★★ 5/5
TrustpilotI am currently searching for a property…
I am currently searching for a property in the Heswall area.We visited several estate agents and Move Residential were outstanding.Proactive on my behalf, flexible, excellent communication at all times.In particular Alec is amazing.He takes time to understand my requirements and matches properties well.Would happily use their services.
Anne · 19 February 2020
Agent replied · 11 June 2024
Hello,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 4/5
TrustpilotAlthough my sale did drag on but with…
Although my sale did drag on but with Covid it made it quite difficult but l have to say Jenny from Allerton Road was brilliant she got things moving. Thankyou so much Jenny for all your hard work through such a difficult time Rosina Hughes
Rosina · 2 October 2020
Agent replied · 11 June 2024
Hi Rosina,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 5/5
GoogleWe used move residential based on their reputation and they did not disappoint. The team were amazing and guided us through every step, using their expertise and knowledge throughout the process. Would highly recommend if you’re look to sell your property in the Merseyside area.
Roy · 16 December 2025
★★★★★ 5/5
GoogleThe Move Residential team has been very friendly, helpful, and basically never pressured us into signing a contract to sell our house until we were ready. When my husband and I did finally decide to try and sell our house on the open market we had Kurt come around and give us an evaluation and the journey began. From start to finish they have done everything within there power to get our house chain complete, we used there financial division to decide our mortgage and after that everything went very well. They made it very easy for us to apply for and gain a mortgage, to sell our house and to also buy the house we spent so long looking for. Overall if I had to sell our house again or even buy a house I would use move with no questions ask. :) Thank you to the move team for all the hard work you have done. Thank you Kurt for all the advice you offered while I was still living in the US. Customer service is something you can expect from the move staff and assistants. Its A++ service all the way :)
Lesley · 13 June 2019
★★★★★ 5/5
TrustpilotEven though I was the buyer of the…
Even though I was the buyer of the property and not the seller I was kept up to date with the progression of the sale, and I’d especially like to thank Sophie and Rosie from the Allerton road branch who were excellent!
Donald · 21 March 2021
Agent replied · 11 June 2024
Hi Donald,Thank you so much for taking the time to write a review and for your excellent comments on our proactive Sales Progression Team. We really appreciate your feedback, especially regarding Sophie and Rosie, and wish you all the best in the future!Kind regards,Move Residential
★★★★★ 5/5
TrustpilotFriendly staff and great communication!
We've just purchased our first home using Move Residential and all went smoothly. Our sales progressor Jenni was great from first contact until completion and answered all queries very quickly. No issues with the company and was a pleasure to buy through them in comparison to our dealings with some other estate agents. Friendly staff all round who are all willing to help - Thanks Move Residential!
Sharon · 29 April 2022
★★★★★ 5/5
TrustpilotI had a brilliant experience with Move…
I had a brilliant experience with Move Residential. Lee was totally instrumental in progressing the sale of my property. I am forever grateful for the intelligent, efficient and professional service I received.
Terry · 16 October 2024
★★★★★ 5/5
GoogleOur experience with move residential has been exceptional since we moved over to them in October and the response Kostas and Callum have been a great help and have encouraged us to not give up .
Amanda · 16 February 2026
★★★★★ 5/5
TrustpilotHana has been great in dealing with the…
Hana has been great in dealing with the rental of my house and responding back in time to request/emails. Highly recommend her services.
Heeten · 12 February 2025
★★★★★ 5/5
TrustpilotExcellent service. I contacted move residential to let my…
I contacted move residential to let my house and next day a young Ethan came out to take some pictures of the house. He was very friendly and confident. Very quickly he explained the process and went on with taking the pictures. Following day the house was put on the market. Within 2 days he arranged 2 viewings. He even came to my house to collect house keys on his day off. Very happy with the service. Excellent service.
Rick · 19 October 2024
★★★★★ 5/5
TrustpilotSupportive, efficient and friendly
They were always available, it was easy to contact them. They gave brilliant advice and when we were bidding on properties they were quickly trying to help us. Our house sold fast so we didn’t need additional support in selling but the assistance of getting the chain over the line and completing was brilliant. I would recommend both Liam and Antony.
Laura · 9 June 2025
★★★★★ 5/5
TrustpilotI have had a few dealings with Move…
I have had a few dealings with Move residential over the last 10 years or so in buying and selling properties.I found I could trust them a lot more than other estate agents and found them very friendly. I always recommend them to other people over their competitors. Although my sale was not the best of experience, mostly because of being in a chain and having to rely on other people’s poor solicitors, The staff did as much as they could do to progress the sale.I would always choose Move residential over other estate agents, especially now I know most of the staff.
David · 27 September 2024
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs. I’m a first time buyer who’s been blind sighted, manipulated & lied to by these agents. Nothing professional about them, all correspondence done via mobile numbers... nothing backed up when it comes to making a complaint. I believe this company are well known for poor customer service & I can first handedly say if anyone would have advised me how bad this company is I’d have never bothered in the first place. Quite possibly the worst company I’ve ever dealt with, made a serious complaint & the sales director responded to inform me he was going on holiday & therefore was going to pass the bat on to someone else in the business completely irrelevant to handle the case. Still no further on.
Faye · 24 June 2022
Agent replied · 11 June 2024
Dear Faye, Further to our telephone conversation on Friday afternoon, first of all, I'd like to apologise again if you feel that you have been manipulated in some way because this is not how we conduct our business at Move Residential. As I mentioned during our telephone conversation, on the date of your initial complaint, I was actually on annual leave at the time and due to catch a plane later that afternoon. I like to personally deal with any complaints that come in. I did make two attempts to contact you by telephone on that day but you were unavailable to speak and requested communication via email, which we did. After our correspondence, we agreed to a resolution by way of the broker fee you paid to Move Financial being reimbursed because the property you were purchasing had fallen through due to the vendor pulling out not being able to find a property for his onward move. Due to the fact that I am not a director of Move Financial, I could not authorise this so I asked my colleague, Tony Lum, to call you to discuss this. Tony did call you later that day and as far as Tony was concerned, the matter had been dealt with and closed. Rightly or wrongly, I wanted to personally and deal with your complaint before I went away on holiday and I as far as I was concerned from our correspondence, this was what you wanted in terms of a resolution. As I mentioned during our telephone conversation on Friday, it was good to talk with you and this is why I wanted to do so in the first place - some times certain points aren't communicated particularly well via email. I will be in touch with you again before close of business on Friday 1st July. Kind regardsNeil ScottSales Director
★★★★★ 5/5
TrustpilotFastest purchase service ever!!!
Excellent and seamless service throughout. Record time in completion of the property purchase and very communicative throughout the whole process. The account manager Donna Stokes was always available for any queries thy we had making or journey to complete the purchase on our first family home seem so straight forward. I would recommend Move and highly rate their customer service.
Kreshnik · 21 November 2022
★★★★★ 5/5
TrustpilotGreat experience from start to finish
I have had a great experience with Move Residential. I just got my keys yesterday and I can honestly say, the process has been very smooth from start to finish. Lee Gregson managed the sale, and he was Brilliant. Always available when I had a query and his communication was faultless. I can't recommend Move enough. Thanks again Lee for all the work that went into making this happen and for ensuring everything was done properly, quickly and smoothly.
Miss · 1 October 2024
★★★★★ 5/5
TrustpilotExcellent Communication Throughout
Kostas is an excellent communicator, with a very personable and professional demeanour. We were constantly kept well informed and continuously updated - over the telephone, via text and via email. Thank you!
Laura · 5 September 2024
★★★★★ 5/5
TrustpilotDavid Rigby review
Me and my husband received excellent support from David Rigby at Move Residential during the search for our new home. He was extremely polite and kept us both in the loop along every step of the way of buying our new home! He made us feel very at ease during this potentially stressful time too! Thank you David! Emma and John
Emma · 15 September 2022
★★★★★ 5/5
TrustpilotGreat team
Highly recommend Move Residential as a seller. Honest advice from Scott and good communication from the team at the office who were always very helpful, Gethin throughout the process and Jennie was excellent dealing with the post offer process
Sophybee · 10 February 2021
Agent replied · 11 June 2024
Hi there,Thank you very much for taking the time to write a review and for your excellent comments. We really appreciate your feedback, especially regarding Scott, Gethin and Jennie, and wish you all the best in the future!Kind regards,Move Residential
★★★★★ 1/5
TrustpilotAvoid these like the plague
Avoid these like the plague. Unprofessional liars who think it's fine to just continue selling a house after it's been sold. They don't keep in touch, they are rude on the phone, they make up things which aren't true and are just in it for themselves. Do NOT sell or buy using Move Residential. They don't remove listings after they are sold either despite asking them to multiple times. You will have absolutely no security or peace of mind using Move Residential.
JO · 30 August 2024
★★★★★ 5/5
TrustpilotExceptional Service and Outstanding Results with Kostas!
I had the pleasure of working with Kostas from Move Residential as my Sales Negotiator, and I couldn’t be happier with the experience. From the very first meeting, Kostas stood out with his professionalism, knowledge, and genuine dedication to ensuring the best possible outcome for my property sale.His negotiation skills are top-notch; he secured a great deal for my property, exceeding my expectations.What I appreciated most was Kostas’s approachable and friendly manner. He truly cares about his clients and works hard to achieve the best results. Thank you, Kostas, for making what could have been a stressful process so smooth and successful!
Chris · 22 August 2024
★★★★★ 5/5
TrustpilotFantastic service throughout!
Fantastic service throughout! Could not be more helpful through every part of our sale and purchase. Very professional and went out their way to ensure the entire process went as smooth as possible (in particular Kurt & Jenny).
Rhys · 19 February 2021
Agent replied · 11 June 2024
Hi Rhys,Thank you so much for taking the time to write a review and for your brilliant comments. We really appreciate your feedback, especially regarding Kurt and Jenny, and wish you all the best in the future!Kind regards,Move Residential
★★★★★ 1/5
TrustpilotPoor service all round
I sold a property through Move Residential and was very disappointed with the service.
Mark · 18 October 2025
Agent replied · 25 September 2026
We’re sorry to hear that you were disappointed with your experience.
Regarding the initial offer, our objective is always to achieve the highest possible price for every client, and our team would categorically never pressure a seller to accept an offer. The advice and guidance we provide is just that: professional advice, informed by extensive experience of local property transactions and current market conditions. The decision to accept, reject or instruct further negotiation on any offer always remains with the seller.
We have a dedicated sales progression team whose work is regularly highlighted in the positive feedback we receive. Their role is to support each sale, where necessary, after an offer is accepted. We are open six days a week, including most bank holidays. Our team members have dedicated, monitored email inboxes, and our branches welcome clients to call in should they wish to speak with us directly.
Once a sale enters the legal stage, the majority of formal work and requests for information quite properly sit with the solicitors, through the appropriate legal channels. There can also be external factors that affect response times; conveyancers are accustomed to managing these professionally between themselves. If you chose to instruct your own solicitor to pursue matters and chase other parties, that was entirely your prerogative.
Clients are always free to choose whichever solicitor they prefer. In this case, the buyer elected to use KMC Legal, one of the region’s highest-rated conveyancing practices, with completion times consistently well ahead of the wider industry standard. We pride ourselves on offering fair and accessible guidance to both buyers and sellers throughout the process. Any recommendations we make form part of that professional duty and are made in good faith, based on service record and industry standing, with the intention of helping a sale progress in a timely manner.
Moving home is not something most people do regularly, and the process can sometimes be confusing. By connecting a home mover with an independent professional whose services are legally required for the transaction to progress, we can help ensure that the necessary steps are taken without delay.
We are sorry that your experience was not a positive one and would welcome the opportunity to investigate the communication concerns you have raised. Please contact us directly with your property details so that a senior member of the team can review the matter fully.
Thanks,Move Residential
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