Winkworth Borehamwood & Elstree reviews in Hertsmere

★★★★★ 4/5

Trustpilot

Rented for 2+ years in Kensal Green

We rented for a bit over two years in the Kensal Green area. Although there were some issues with the flat itself, everything was handled promptly and professionally by Michael, the property manager.The team are friendly and their processes work well from a tenant’s perspective.

Tom · 31 January 2024

★★★★★ 5/5

Google

Being completely new to the lettings game we needed a lot of help, reassurance and hand holding. David did just this! He was completely patient and understood our concerns and helped and advised us right through. Winkworth were always there in the other line to help and answer questions when needed. I cannot fault the team and the service. Highly recommended.

Weldon · 26 October 2022

★★★★★ 5/5

Trustpilot

Nothing but praise

We really enjoyed working together with Andrew C from the Kensal Rise office on the house we just bought. He was the agent for the sellers but helped us a lot as well in making sure the transaction went smoothly and everything staid on track. As first time buyers the whole process can be quite overwhelming so we really appreciated his open and honest advice.

Marthe · 12 April 2022

★★★★★ 5/5

Google

Amazing staff very informative and lovley people, big shout out to David who helped me Thank you guys!PositiveResponsiveness, Quality, Professionalism

Sian · 26 October 2021

★★★★★ 5/5

Google

Used Winkworth based on reviews on Facebook and have been impressed by the advice given, with one aspect that no other agents picked up on and how thoroughly they reviewed all my options. Very pleased with the professional and friendly service. As a first time seller they guided me through the process and answered any queries I had. Happy to recommend them for your next property.PositiveResponsiveness, Quality, Professionalism

Rob · 26 October 2021

★★★★★ 5/5

Trustpilot

My journey to re-let our flat through Winkworth

The staff at Winkworth were highly professional at all levels. Fast to respond to queries, assisted with all logistics needed for a tenancy turnover. Quick to get potential tenants to view. In essence they took all the time consuming heavy lifting aawy from me so was a stress free process, for which I am very grateful and would highly recommend Winkworth as letting agents.

Sean · 9 September 2024

★★★★★ 5/5

Trustpilot

Highly recommend

We had a wonderful experience dealing with Aaron and his team at Winkworth Kensal Rise as a first-time landlord and also as tenants. Aaron is professional, knowledgeable, and proficient, and was always prompt and helpful in answering our queries. We would highly recommend him and his team to prospective landlords and tenants.

Vivienne · 15 September 2021

★★★★★ 5/5

Trustpilot

Nishi Shah has been very really helpful…

Nishi Shah has been very really helpful in renewing my tenancy agreement I high recommend the winkworth hendon branch.

Haroon · 17 July 2024

★★★★★ 5/5

Trustpilot

Excellent service

I b ought a flat through Winkworths - and they then let and managed it for me. They were polite and efficient and friendly throughout our nine-year association.

Samantha · 18 November 2025

★★★★★ 1/5

Trustpilot

Bad customer service

hello , it is a pity that you can't even answer your customers' questions, since you look so high quality. And this discrimination you have done is very bad, those who receive dss and ask you some questions you don't even care, I mean, if we get help, we can't rent a house? And won't we get an answer ? Is this your customer service?

Mine · 16 February 2022

★★★★★ 5/5

Google

I had the pleasure of working with Dan Tomlin when buying my flat, and the whole experience was outstanding. From the very first viewing to handing me the keys, he was professional, knowledgeable, and incredibly patient. …

Cristian · 18 August 2025

★★★★★ 1/5

Trustpilot

Avoid, Winkworth do not return deposits

I rented with Winkworth for three years and then ended my tenancy. As soon as I requested my deposit, my letting manager stopped responding to me and I have not heard anything in a month since I moved out despite constant chasing and have started a formal complaint process.

Urban · 6 September 2023

★★★★★ 5/5

Trustpilot

Aaron and Shaun did a great job renting…

Aaron and Shaun did a great job renting out my property. I would highly recommend the team at Winkworths. They were always on hand to offer advice and provide assistance.

Andy · 24 September 2024

★★★★★ 1/5

Google

We have been calling this estate agents for 3 weeks to enquire about a property to buy and make a viewing, someone always says they will call us back, we are still waiting for a phone call back!!!

Joanne · 28 April 2024

★★★★★ 5/5

Trustpilot

Excellent Property Manager - Michael Ferguson

We had a really positive experience with Michael Ferguson as our Property Manager for the last 2 years. Extremely easy to deal with and ensured clear communication between the landlord. If there was ever any issues with the property he made sure they were resolved in a timely and easy manner! highly recommend!

Jayden · 27 April 2023

★★★★★ 1/5

Trustpilot

Tenants - Don’t Use

I am writing this review from the perspective of a tenant - I’m sure that experiences selling and buying homes or being a Landlord with Winkworth are different, but ultimately those transactions are the money makers so that is to be expected.Our experience with Winkworth was atrocious, from beginning to end.On the very first day of us moving in, despite having agreed for a professional clean to be done, the flat was visibly dirty in places (which was picked up by the inventory company). After several calls to Winkworth, the landlord hadn’t cleaned the flat and the earliest they could do was the following day.When we moved in, various things such as the washing machine, the oven, the bathroom light all one by one stopped working over a period of a couple of weeks/months. These things took time to replace and when I spoke to the management team at Winkworth I was told that the landlord wasn’t a very wealthy person and they couldn’t fix things like ‘Mum or Dad would’.Things continued to break in our flat and requests to fix were just ignored. Our toilet flush broke and we were without a working toilet for 3 weeks. A wall cracked by a blind and this request was just ignored. We suffered with severe mould issues in our flat, with myself being admitted to the doctors, clothes and shoes ruined and again a damp issue being picked up on by the inventory. We had mould growing on walls on our pillows, everywhere. When I reported this to Barry, we were told to simply open windows more and put the heating higher. No responsibility was taken. We continued to live with these mould issues for 4 years and I simply had to use mould killer twice a week and run a dehumidifier 24/7 which was an increased cost to my energy bills that I had to absorb.When it came to viewings, paying various fees and dues, we were expected to respond as soon as possible and were chased frequently for answers. When the roles were reversed and overpaid rent was due we weren’t kept in the loop and I had to consistently chase and be left in the dark. It took far longer than it should have done to get our money returned to us. I can imagine this would have been treated urgently by Winkworth if we were landlords and not tenants.As a tenant, I would strongly advise against using Winkworth. Based on our experience their priorities are keeping the landlord happy given the income they get. Once you are locked into contract they don’t care for you as a tenant and this was our experience over 4 years, so I can’t see them changing any time soon.

Anil · 12 September 2023

★★★★★ 5/5

Google

An excellent experience from start to end. Willing to go the extra mile in retrieving information and accommodate reviewing requests made in a short period of time. A 5 star review for me based on other experiences from other agents.

Scott · 28 February 2024

★★★★★ 5/5

Trustpilot

Great service from Winkorth Kensal Rise

The team at Winkworth Kensal rise really know the local market and provide an efficient and professional service. They are friendly, responsive and I would definitely recommend them. Gurdeep, Raphael and the team worked really hard to make the sale of my flat as smooth and stress-free as possible. Thank you!

Anon · 11 June 2021

★★★★★ 5/5

Trustpilot

I have let a flat through Winkworth in Kensal Rise

I have let a flat through Winkworth in Kensal Rise for many years now and they have recently re-let it for me after the last tenancy ended. I have always received a very professional, efficient and friendly service from them and I would have no hesitation in recommending them to anyone seeking to let a property.

Martin · 12 December 2022

★★★★★ 5/5

Trustpilot

Winkworth are the best in the area

Aaron at Winkworth went above and beyond to ensure a seamless letting process for my home in Kensal. He was always quick to respond and a great knowledge of all the local tradespeople I needed to engage to let my home. I chose this agency as they are the most respected in the area and was not disappointed. I would highly recommend.

Lucy · 23 August 2024

★★★★★ 1/5

Trustpilot

They did not show up

We booked an appointment to view a property, and they did not show up. We arrived at the agreed location at the exact time, tried to call them on the phone, no answer.According to the current tenants, who were kind enough to let us in, explained that the agent just left a few minutes before the appointment.The agent did not call us back later, nor replying to our email.

Viktor · 26 August 2020

★★★★★ 5/5

Trustpilot

Great experience with Winkworth

Great experience with Winkworth! Ryan was brilliant with communicating and organising our move.Would highly recommend

Leigh-Anne · 21 July 2024

★★★★★ 5/5

Google

Since my first contact with Sacha at Winkworth's, she has been professional, helpful & friendly. We took on a property through winkworth but this is really down to the fantastic service sacha has provided, made the whole process easy and we had no stresses throughout. Would highly recommend if looking to move into the area. Thanks Sacha!!

Shakeel · 27 October 2018

★★★★★ 5/5

Google

Made our move go nice and smooth, very friendly staff. Keep up.tbe good work

C · 17 February 2026